Universal Relocations

My family recently relocated from USA to India. We found Universal Relocations on google and selected them after going through their reviews. Thanks to the team, the entire move was seamless. Every agent we came across was very courteous and helped us with accurate information. The door to door time for delivering our goods was two months. We had clothes, kitchen items including expensive crockery, show pieces, toys, photo frames, bike, a few ottomans and some miscellaneous stuff. On the day of the move, the agents packed items meticulously based on their fragility, boxed them, labelled them and gave us an itemized list of the same. Hats off to their patience in packing them. We were sent timely emails on the status of our cargo. After the cargo reached Chennai port, we were contacted by agents who finished customs formalities on our behalf without any issues. The delivery of our boxes was done very well in under an hour and a half. Overall, the team was highly professional, courteous and trustworthy. I will definitely recommend them for moving services.

Move size: 2 Bedroom Home Service cost: $4000

Really good team members and friendly dealing. Household items , kids toys, computer monitor most of valuable items shifted with no any sign of damages. really professional packers done job at Alkhor qatar (Aqua Air Logistics) special thanks to Miss.Anuradha, Mr.Aravind S Nair. one of of my colleague intoduced this company, thanks for him. team members in chennai (Universal Relocations)Mr.Karthi, Miss.Shymala & Miss.Huzaina, thanks for your instant support and final tracking of freight items until delivered to my home.Thank you all . Get in touch again if time sync.

Move size: 3 Bedroom Home Service cost: 8000QAR

As part of my relocation from USA to INDIA, On August 2020, Universal Relocations own pickup crew based in Atlanta came to my home in South Atlanta, did complete packing and pickup. I was an Audio engineer in USA and I was having a huge collection of high end audiophile audio equipment's like speakers, amplifier etc. When I decided to relocate an year ago, made a research and found universal was one of the affordable and best Door To Door service. And I called Atlanta universal office guys and Mrs. Khushali explained me basics of shipping process and an approx cost. This gave me a confident to ship the devices instead of sell in US itself. I got all my stuff delivered to my home here in Kerala on Jan-2021

The First thing that impressed me was the team who came to pickup from my USA home looked Universal team itself and the truck they used was low floor and was having universal badge. They carefully packed all stuff.

Caution: For big electronic devices ,(except TV) if you have original manufacturer boxes and packings, please pack it in advance. Please don't wait for the universal team. This will help u pack items slowly and carefully as per manufacturer recommended way.

Make sure to keep item list box wise for your future reference.

I like to thank each one of the universal relocation team to mention some :

Khushali for the prompt pickup process and schedule in Atlanta.

Varsha in her support to for an extra box in Alpharetta warehouse and tracking all boxes perfectly in ATL warehouse

Huzaina for updating me exact shipping progress once it left Atlanta, till all the boxes got delivered to my Kerala Home. She did great support for tracking a missing box and getting that too delivered to my home perfectly.

Leon and Bharani for their fantastic effort for all the customs clearance process. Though I was worried about sending my passport to Chennai, Leon took care of it perfectly. Bharani made great efforts to coordinate customs

and documentation and get all things cleared smoothly.

Caution: Please keep original invoice of all the electronics you ship and give detailed breakup for clearance.

Though I forgot names of the truck driver and helping guys in the delivery truck, they showed excellent professional behavior and fully cooperated with me in delivery schedule and placing the boxes safely in my home.

I am so happy and thankful to Universal relocations team for making this entire relocation shipping process smooth and worriless.

Based on my experience with my shipping from Atlanta to Thiruvananthapuram, Kerala I will say Universal relocations is well very very trustable, very much caring for the items they handle, well organized, great customer care, professional in every stage, door to door relocation shipping company for sure.

I recommend Universal relocations for a worry less relocation shipping to India.

Move size: 3 Bedroom Home Service cost: $3000

Universal relocations provided a door to door moving package which was seamless and very easy. Their sales and packing/pick up team do a fabulous job. Their support team provides regular updates and then the destination country team help with customs and final delivery.

My boxes were received in great shape!

I would use Universal Relocations for moving again and also recommend it to you for a great hassle free experience.

Great peace of mind and value for money!

Move size: 1 Bedroom Home Service cost: $3000

I recently relocated from USA to India. I wanted to move my extra baggage such as some expensive kitchen utensils, Crockery, Toys and some photo frames through cost effective means.

I did considered multiple quotes and finally decided to go ahead with Universal Relocation.

To begin with sales person was very helpful explaining different available options. I decided to go ahead with individual boxes.

Once payment was done boxes were picked up by fedex next day, and dispatched to NJ.

I received periodic updates from my move coordinator Huzzaina regarding status of my boxes.

It took around 3 months for door to door delivery. Since I packed boxes I did not opt for insurance.

I received Everything in pretty good condition except couple of broken oxo boxes due to weight.

I will highly recommend if you are looking to send your extra baggage through sea instead of carrying along with you in flight.

Thank you Universal Relocation and specially Huzzaina for wonderful and hassle free move experience.

- Krunal Thakur, Pune

Move size: Partial Move Service cost: $600

I have moved from US to India recently and have used Universal relocation to move my things. The whole move experience was great starting from getting quote to things delivery was handled by good professionals. The kept me informed the whole process from shipping to delivery. Their tracking system really helped me to plan. As they promise we have received the shipments within three months.  

I really want to appreciate Kushali and Huzaina for their tremendous support towards the entire journey.

Huzaina was exceptional from the week one she has been updating us with shipment status. Answered all our queries patiently till the delivery of the shipment, she helped us a lot and live tracking of Shipment delivery(local transit) was too good.

Definitely recommend Universal Relocation.

Read more at: https://www.mymovingreviews.com/movers/universal-relocations-3798

Move size: 1 Bedroom Home Service cost: $600

This was my second time using Universal, the first was a local movement whereas this time I was moving household goods for a family of 4 to Delhi, India from Jersey City, NJ. My experience right from the stage of price estimate to the final delivery this week in India has been perfect. They have beaten by skepticism at every step by delivering as promised. My stuff reached Delhi after having travelled inland from Chennai. It took slightly over 3 months but this is at a time when shipping schedules globally are all over the place due to covid. The best part is that you get regular updates (every Friday) even while your goods are in transit and of course interim updates at every process step (dispatch, reaching destination port, Custom clearance etc). I believe these timely updates make a world of difference to the customer experience. My goods including a TV (a 55inch curved, not packed in manufacturer's box but a Home depot box and put into a crate) mattresses and boxes carrying fragile items as well reached in perfect condition.

My sincere most thanks to the team including Pallavi, Huzaina, Sandhya, Saravanan, Sinthuja for their high standards of prompt service delivery at every stage. Needless to say I will chose Universal Relocations a third time as well whenever needed.

Move size: 2 Bedroom Home Service cost: $2600

Moved from USA to India recently. Sent 5 boxes through Universal relocations. The process is cool as far as you are sending the boxes with the weight and size limitations they have mentioned. Payment has to be made on time given, else they will add penalty charges. They cost me $500 for shipping and Rs.5000 for port charges. Boxes reached in good condition. Door to door delivery is another key thing to keep customer happy. Pallavi from USA initiated and helped the process there. Huzaina from India helped us a lot starting from sharing the shipment status every week and since the boxes reached the port till it reached our home. Thank you so much for making the movement easy.

Move size: Partial Move Service cost: $570

I get to know about Universal Relocation from my friends. I was suggested by them that Universal Relocations do house hold shipping to India. I gave 3 stars to UR based on my experience and provided (good/bad/improvement) details with reasons:-

Good thing about UR-

- Prompt response over mail/phone.

- Timely pickup of items.

- Timely Updates about the shipping status

- Customer care is responsive but providing solutions at instant is not in their hand while goods are in transit. Mine shipment took 5 months to reach my home.

- Custom clearance is taken care by UR (don't know about electronics items as I had not shipped them)

- Local delivery is on time in India.

- Delivery men deliver goods in home if it's Ground/1st Floor.

- Items were not missing for my shipment and that's one good thing too. I received all my 9 boxes.

Not Good/To Improve:-

- UR should provide service of packaging with some charges reason for that they are the expert in logistic and they know how to package household items like glass/steel/clothes/crockery etc.

- Weight limit of 25kg with box size of 18cmX24cm doesn't fit all the items, reason for that my 4 boxes were crushed so badly in shipping that goods were peeping out.

- There is no option of fragile item handling, due to this few glass/crockery items were broken and scattered in the box even though wrapping it under thick blanket.

- Handling of boxes are not up to the mark, one of my box was crushed so badly, that, new non-stick biryani pot bent and I have get it fixed.

Suggestion - I know it's COVID time and the service you provide it makes tough. Please have a look to the improvement part I had suggested above, it will bring more confidence to the customers.

Move size: 2 Bedroom Home Service cost: $1300

We booked Universal door to door service from Seattle, Washington to Pune, India in the midst of Covid-19 situation. We packed everything securely in the specified boxes (heavy duty large). We had 20 boxes, which were loaded in the FedEx truck on the date and time promised. FexEx driver first refused to take large boxes which caught us off guard, but later he loaded everything nicely. Universal staff was constantly in touch with us throughout the shipment. They kept giving us regular updates about location of the shipment. When the shipment reached India, we had to send our original passports to Universal office in Chennai. Universal cleared the customs on our behalf with the help of our passports. We got the passports back safely after customs clearance. Our stuff was delivered without any damage in 2 weeks after custom clearance. Especially the delicate kitchen items were intact. Delivery staff was courteous and took due care in moving the boxes from parking to the first floor of the building. Door to door delivery took total 3.5 months. Overall we are satisfied with their service and would recommend it to anyone wanting to move from US to India.

Move size: 2 Bedroom Home Service cost: $1500

I had a very good experience in shipping. All charges and process were clearly explained to me even before I started shipping. End to end everything was smooth and hassle-free. I would personally thank all the team members to deliver my packages. Starting from Sales team till the delivery guys.

Venkatesh V

Leon Jeffries

Huzaina Bee S

Sandhya Somalingam

Shyamala.K

S.JAYASRI

Sinthuja Rajendran

Gokul Menon

Kamal

Mohamed Gani

And One more personal I forgot his name during customs clearance.

Also don't know the delivery guys names one of them was Devi Sri (according to TrueCaller app).

Thanks again folks. I hope you keep up the same level of experience to all of your customers. Thank you.

Move size: Studio Service cost: $1300

I used Universal Relocations to move 9 boxes including TV from Dallas to Chennai. It took around 3 months [Dec 2020 - Mar 2021] . Kris answered all my questions around the quote & shipping procedures. Huzaina was keeping me updated with weekly status emails. Feeling relieved that we got everything back safe. Very happy with Universal Relocations for the door-to-door delivery. Would definitely recommend them.

Few things to note while shipping to India:

1) Avoid packing any items that can potentially break. No use crying over spilt milk.

2) If your current passport is relatively new, make sure that you keep you older passport with you in hand since you will be required to submit all of them for port clearance in India. Required for "Transfer of Residence" status.

3) Port authorities will open the boxes. 7 out of my 9 boxes were opened. So pack in such a way that they can easily put them back without damaging other items. You cannot expect them to be very considerate. In my case, I was fortunate that nothing got stolen/broken.

4) When your shipment nears India, you might get spammed by fake emails & calls from Fedex asking for KYC. Stay away from sending photocopy of your passports to them

5) Keep receipts of all your electronic items. The form that you fill in US does not require all the individual details. But the form that you fill for clearance in India requires you to fill all electronic items, their age, buying cost.

6) Weigh your boxes multiple times before dispatching.

7) Packing the household in US was an emotional affair as we didn't want to discard any items. But we get used to not having these items in India since the shipment takes 90 days. The house in India is also much smaller, hence when these items arrived, we do ask ourselves if we really needed to have shipped them. So pack wisely.

All the very best

Move size: Partial Move Service cost: $1120

Moved back from Cleveland to Kolkata a few months back

(during the COVID crisis)

We started discussing about the relocation a month ahead and only after carefully understanding all parameters decided to go with Universal. Heard their name from colleagues who also used their service.

It took a total of around 3 months to get the boxes delivered (total 10 boxes) door to door (Pickup Cleveland apartment- Drop Kolkata home). We packed our own boxes and please make sure you don't hold back on packing the items with enough cushion and padding. We used ample wrapping paper, foam pads, bubble wraps etc. Also tape the boxes multiple times and make sure nothing is moving inside. Use double walled heavy duty boxes and they do accept boxes only from 2-3 vendors (like UHAUL, LOWES, Home Depot)

No big damage to any boxes. I guess that's the regular wear and tear and except for 2 boxes most were in pretty good shape.

Probably one of my boxes were opened (may be for inspection). Otherwise all boxes were as is packed when they were collected from Cleveland.

Once box reached India(Chennai) I was contacted by Ms Sandhya from Universal and she helped us clear the formalities and payments related to customs (We paid Rs 1000 per box as earlier communicated. Did not have to go through any additional documentation for customs). She coordinated the delivery from Chennai to Kolkata and everything went about pretty smoothly.

Would Definitely recommend their services for anyone looking for International relocation services.

Move size: Partial Move Service cost: $1100

Universal relocations was recommended to me by a friend. I, in turn, had recommended several others about this international courier service. So when my turn came to relocate back to India, I was confident with Universal Relocations - and not at all, hesitant to even courier my Samsung 6400 UHD TV to India through them.

I was given a quote of around 200$ to ship the TV. I had packed the TV in its original box with the exact packaging material of the TV as requested by them.

I got my boxes and my TV within 3 months of shipping. In between, I had to pay duty for the TV which amounted to around Rs.11,000. I received the boxes and the TV at the given address, one rainy night at 2.30am (yes, in the early morning hours). The boxes and the TV was retaped using the Universal relocations tape, which meant that all the boxes and the TV was opened, inspected and re-packed by Universal Relocations.

The TV box was opened in front of the team from Universal Relocations. We were all shocked to see that the TV screen was badly cracked. We took the pictures of the cracked TV in front of them. We were speechless and helpless - not knowing what to do. Nothing visible had happened to the external packaging of the TV, yet the TV inside was badly damaged, as if it was hit by something on one side. This shows that the TV was damaged during re-packaging at their warehouse.

I immediately send all the pictures to their team in Chennai, who asked me to send a mail to their claims department. They immediately responded back saying that they are NOT LIABLE.

This is where Universal Relocations has badly let me down. I bought an expensive TV, spent a lot of money in shipping it and paying the duty and port charges for the TV. Everyone knows that the TV is a fragile object which needs to be handed very carefully. We tried to see if repairing the TV would be feasible but we were told that the cost will be that of a new TV. We tried switching on the TV but the screen was completely gone. After writing another email saying that we are absolutely furious at their treatment, we were offered $42 for the grievances caused. As a special case, this amount was rounded off to $100

$100 for a $500 TV! This did not even cover the cost of shipping the TV. I just didnt know what to reply to them. In short, I am now left with a TV which I can't neither use nor dispose off and currently is pursuing legal avenues to recoupe my losses. It looks like Universal has been pulled up multiple times by courts for negligence. Read here one such instance consumer courts ordered Universal to pay up. We are also pursuing the same option.

https://www.newindianexpress.com/cities/bengaluru/2019/feb/03/relocation-firm-to-pay-rs-60000-for-damaged-tv-while-shifting-from-us-to-bengaluru-1933679.html

I would request you all to think twice before using Universal Relocations. The team is eager and helpful when it comes to shipping your objects but does not care about what happens to your objects and the extreme distress caused to the client.

Never ever will I recommend Universal relocations.

Please share this to all your friends who are planning to relocate back to India. Help me in ensuring that NRI's are never cheated out of their hard earned money.

Move size: Partial Move Service cost: $200

Khushali/Huzaina/Sandhya , these three persons coordinated my move and were available to discuss small and big things during 3 months period.

Khushali - She initiated the move and everything was so nice and she was answering everything to me without getting irrittaed.

Huzaina - She was awesome , i must have spoken to her so many times and she was so sweet in helping me everytime. Infact she fast tracked the parcel from Delhi to Lucknow else i would have waited for 2-3 more weeks and by then my winter clothes which were coming from US would have been waste.

Sandhya - She gave me continuous updates from Chennai departure to delhi and was updating me on daily basis.

I heard so many bad reviews in Facebook and i was so upset and worried if i will even get my shipment in one piece but when i received the boxes on 8th Dec, i was amazed. They all are intact. Honestly out of 9 boxes, i have opened only 2 and they are fine but not sure what will be the status of 7 boxes. So if all comes good then its awesone else my feed back will be changed in terms of handling the stuff but still my feedback for the 3 ladies will remain the same.

Overall only one issue i have to report, I sent 9 boxes and it was agreed to pay 800 USD but when it reached Chennai i was asked to pay 100 USD more. Unfortunately there was no email trail for paying 800 USD only so i felt a bit taken here and learnt that everything should be in the email and any discussions on phone should not be treated as final unless its in email otherwise we may be asked for more fees and we cannot even prove that it was not the case. But overall it was amazing and I will be even writing the feedback in facebook too.

Move size: Partial Move Service cost: $1000

Smooth and transparent process from start to end. Universal team had kept me informed on all stages regarding consignment. Thanks Huzaina for the regular updates! Inspection team at Chennai (Mr.Kamal) was also very helpful on the day of customs inspection process. He even arranged for lunch at the port as the process was delayed. Received the goods in good condition at Chennai (though there were few delays). Will definitely recommend Universal's service to my friends!! Overall a very good experience! Thanks.

Move size: 1 Bedroom Home Service cost: $1300

I moved from US to india. I used Universal relocation to move most of my belongings . Right from the beginning experience was warm & professional. Deepak the sales guy helped me during initial stage till pickup & delivery was handled by professionals. The process was very transparent & kept me informed about the shipment till delivery. Their tracking system really helped me to plan. 

I really want to appreciate Huzaina for her prompt response on the queries & support towards the entire journey.

Huzaina went an extra mile to help the move and ensured that my queries are answered as per my satisfaction.

Move size: 2 Bedroom Home Service cost: $1150