United States Moving Services

I'll just say that everything on Yelp about this company is 100% accurate. They're a broker -- don't have they're own trucks nor own movers. They grossly underestimate the cost of moves, which indicates either gross incompetence or intentional fraud -- all to make their cost seem reasonable. My estimate was 40% under the actual (I accurately described everything I wanted them to move; was told I was 4th person that day that this had happened to). The company they hired to pick up my belongings had 1 English speaker, the rest probably illegal immigrants (but definitely day laborers). They did not take good care of my belongings, causing damage to my motorcycle and antique dresser (and other things, all due to terrible packing, loading, and storage). The claims process will take forever. Clothes were stuffed into boxes, dirtying and wrinkling everything. On the receiving end at least the people hired took great care of my belongings, but required full payment before they'd unload anything. No reputable company would require a 60% deposit up front (on an estimate 40% too low), nor would they require full payment until service had been completed. Their customer service is great -- until you pay them and then they practically ghost you and are terrible. The customer service of the people who actually moved my belongings was also terrible, storing my items in a warehouse after picking everything up even though I explicitly said not to, delaying delivery of my things by 1 week. USMS claims to be professional but are definitely not. Lesson learned -- don't book with a broker and don't book a move when you're extremely exhausted and stressed out. Unfortunately I rushed into this and then got stuck because I paid a $4k non-refundable deposit. If all the 5-star reviews on here are accurate then I'm glad they get it right some of the time. But based on Yelp and what the actual movers told me these positive reviews are likely works of fiction to make the company look good.

Move size: 1 Bedroom Home Service cost: $11000

I hired usms to move my furniture which to my understanding are brokers moving company I had to give them a deposit to get everything rolling anyway the price was 2200.00 no one gave me any kind of space limitations.so the truck arrived at the location with just a driver which was odd for 1 person and it's a moving company I open up storage and he explained I have only 3 cubic feet of space and that he has to call his boss only to come back with a higher price of 4500.00 when my price was only for a 1 bedroom apartment who the hell has a 1bedtoom with 3cubic feet of space I told them no and wanted my deposit back and he told me no Warning Do not deal with these people they are scammers low bidding just to get money out of you for no work and not returning your deposit Warning don't deal with them

Move size: 1 Bedroom Home Service cost: $2200

I booked this company and I spoke to Benjamin who is a sliver tongue salesman, althought he did charm his way with what appeared to be "transparent and honest" information as well as "warning" me about what other moving companies might do to me in relation to deception in services, he did not disclose that the delivery time of my stuff would vary from 2-14 days. I was very upset to hear this and my driver could not guarentee me that my stuff would arrive on the desired date. Benjamin stated that this variation is "typical for any moving company" and was in the fine print but did not disclose this to me upon his sweet talk of trying to book me. How are we as customers supposed to know this general knowledge considering we are not working in this line of business? I did not appreciate this information be omitted from the sales pitch and therefore canceled my agreement with them. I was told pick up was going to be sunday and I got a call when the driver was an hour away on saturday for pick up. The driver felt bad because of the deception the brokers tell the customers of " oh yea it will be there by this date" to the customers upon the sales pitch. I really appreciated the drivers transparency and honesty but I did not want to work with this moving company after how non-chalant Benjamin

was about the whole situation. Make sure you ask about all the small details and read the fine print in the contract. I had a prior bad experience with a moving company and I told Benjamin about this and he was sympathetic at the time but when I called with my concerns about delivery time of my stuff he was less than empathetic. I will not use a moving company again. Just rent a uhaul and hire help to load and unload your stuff at each location, it is proving to be cheaper and less stress than dealing with the uncertainty of moving dates and times. My total for the whole move was going to be $4500. By booking a uhaul and hiring help to load and unload at each location is was the equivalent to my deposit of $1700.

Move size: 2 Bedroom Home Service cost: $4500

COMPLETE SCAM! They promised many things that just turned out to be lies. They quote a low price to get you into the door and then once they load everything up and close the truck they tell you another price. They said for all the items i had it would be 3,400 once they got their it turned out to be 6,700 for the exact same amount of items. They also told us that they will be there at 8 am to pick up our stuff. i took off work to be able to deal and help with the movers. They didnt show up till 10:30 PM and were there till 2:00 AM!!! They came and looked at the stuff and dropped one guy off to start wrapping items and then the truck and the other guys left. We had two pick locations so after they have been gone for 3 hours they called and asked me to drive their employee to the other location in my car at 1 am. What every day they say it will be there, add 9-14 days on to that to be realistic

Move size: 2 Bedroom Home Service cost: $6700

First, The worst thing they broke your stuff and lost some of it and ghosting you.

Yes our stuff is missing up until today. Tried to call them, they simply ignoring you.

They even broke our expensive dining table and lost part of it (now its unusable), and lots of other stuff. There even a shoe mark all over our chairs and boxes.

Second, They don't honor the agreement. First they ask to pay 50% but when the movers coming 3 days late they ask for more. I tried to call them but they said nothing they can do if i want my stuff to get picked up.

I don't want to write too long, just ran away from them so not worth the headaches.

The agent that dealing with me name Brooklyn.

Move size: 3 Bedroom Home Service cost: $3800

DON’T USE THEM!!!!’RUN DON’T STOP.They gave me a price for 599 cubic feet of my 30 by 10 foot storage unit in florida.$4 445.00.High I know but wanted my big furniture out so I could move the rest myself next month.When they got there they told me there wasn’t enough room on the truck.!!I There is zero communication within this company.I never ask or expected to have everything moved.They return the next day with an empty truck & insist I’m going to pay them $8,700.00 to move it all.I told them I wouldn’t nor couldn’t pay that .Just too move what I ask for & the amount Of the truck I had paid for.They are holding my things in some warehouse hostage until I give them more money.They took a deposit of $2 000 three weeks ago.Which left me a balance of $2,445.Now that want an additional $3,700. Half now & the rest when my things are deliveted,Please don’t make the same mistakes I did.Look them up on the better business site.I believe they have 420 some people they have done the same things to .Help me put these people out of business by not using them.

Move size: Partial Move Service cost: $4445

When my fiancé first contacted these people everything seem fine, the representative seem nice. Went through the whole inventory including the 150 pairs of shoes my fiancé has & he even gave him a supposedly sneaker head discount. Few days before moving day I contacted them & ask if their was anything they do not pack as we paid for packing also & they said no that they packed everything. Moving day comes & first thing I was told was that we had to pay extra fee for the stairs & distance between the truck & front steps. Which my fiancé was told was only told it would be $75 for having stairs not that they would Chan the $75 for each stairs so that was extra & then was told they would not pack & take liquids! As they were packing a lot of my stuff was not on their inventory including my fiancés shoes that they talked about & was even given a discount for!!! That was 3 large boxes added & a lot more. We were told our delivery date was scheduled for a certain date. As the date comes they told us we will not be getting our stuff cause they didn’t have a driver that, that day was only an estimate & I have 4 kids & a dog & cat & only packed for 2 days!!! I was without my stuff for almost 3 weeks! If I didn’t have family I would of been homeless for that amount of time !!! We finally got our stuff & few things are damaged & it seems like they don’t give a shit! Please stay away from this company!!! NEVER AGAIN! Next time I’m packing my own shit!!! Ohhh & we ended up paying also 2k more than the “estimate”

Move size: 2 Bedroom Home Service cost: $6645

Got a quote for packing and moving for 300cf + two additional bulk charges. I did all the packing into 26 boxes (not expecting compensation for this). I was not actually at the place of pickup and had a proxy....

At pickup they claimed it to be 450cf and needed extra 'cash' at that point (pressured). Upon delivery they forgot the bulk items and the total cubic feet(cf) delivered was well under 200cf (remember all boxes and easy to measure - took up less than a quarter of an 8X8X8 ft room).

They 'decline' to credit back the over-estimated amount or the bulk fee for the items they did not pickup. Now I have to work out another solution for the items they did not deliver and I cannot understand how they can justify charging for services and deliveries not provided.

Move size: Studio Service cost: $4600

They worked efficiently and meticulously. They took care of everything! They took care of our things as if they were their own, disassembling furniture and covering it in blankets to ensure that it arrived at its destination in one piece. They were extremely adaptable, personable, and, most importantly, hardworking and dependable employees. With the exception of United States Moving company, I would not suggest anybody else for moving services! We are quite pleased with our decision to work with them!!!

Move size: 3 Bedroom Home Service cost: $6937

Please please please do not use this moving company. It is 100% a scam. When the time came for moving (5/28/22) they said that they would call 24-48 hours beforehand. Never received that call and had to call ourselves (morning of 5/27/22). They then said that they were coming THAT DAY between 1-5 pm because the movers were in the area and that our two previously agreed upon dates (5/28/22 and 5/29/22) were no longer options. So of course we weren't ready yet but scramble the whole day to finish packing. All throughout that time we called and asked when the movers were expected. They couldn't give us any time estimate or even the name of the third party moving company. Our supposed contact to go to with any questions throughout this process, Benjamin Weiss, wouldn't take any of our calls throughout the whole day. Benjamin already had my fiancés phone number so of course he didn't answer his calls. Then I call off my phone (a number he didn't have) and answers right away (still with no answers as to what was going on). The customer service line gave us the run around and immediately set the blame on us as soon as we started expressing doubt and interest to cancel, which we ultimately did. I refuse to put everything I own on a truck with a company that won't answer my calls, simple as that.

I am confident that the third party moving company would have charged double or triple the amount of the initial estimate, which unfortunately has happened to many other people who have posted reviews here. The whole process was a textbook moving company scam and bait and switch. They will smooth talk you into booking and try to tell you that other moving companies will do EXACTLY what they did to us.

Thank god I never put my stuff on their truck because I think it would have been delivered late, damaged, or not at all.

They take advantage of people when they are at their most vulnerable. Save yourself the headache and money and DO NOT USE THEM!

P.S. please check the reviews on their Yelp site. They are more honest about customer’s experiences. All positive reviews here must be fake.

Move size: 2 Bedroom Home Service cost: $3500

During my initial call after losing money with another broker, I felt comfortable because he facetimed me to see my items and we even facetime in my storage unit to avoid the trap of underestimating. I was specific about the need for insurance and was advised on the day of moving I would be able to obtain the insurance. They sent a carrier who was not insurable in addition the carrier wanted to see the items before coming to get them. He said we will pause the move . The company could care less. Multiple calls and texts no response from the company. It was a breach of contract. No move and no refund

Move size: 2 Bedroom Home Service cost: $6500

PLEASE save ur hard earned money and your precious time and STAY AWAY FROM THESE CON ARTISTS. They booked my load with $1000 down gave me quote of $3500 and before 3 days of my pickup date they reviewed everything and gave me new quote price of $5500 then the day of pickup they asked for $6700 plus $500 tip and then the day of delivery they charged me long distance unloading fee $500 even though my Appartment has no stairs and max 30 foot away where they parked their truck and delivery were very rude with no good English and try to harass my wife mentally saying they will smash her phone while she was talking to me. A lot my stuff got damaged and broken and some of my stuff is missing.

Move size: 1 Bedroom Home Service cost: $7100

This is the worst scam company ever! They have contracted the lowest bidding company to move our household goods from Maine to Ga and they are the worst. The moving company they hired is Whitty Movers and they are also scam artist. They work with USMS to scam and rip people off. Their dispatcher has the worst attitude and should be fired immediately! They do not care about your goods, only your money and ripping you off. They took our goods straight to storage and did not even attempt to deliver to the destination. NEVER USE WHITTY MOVERS! USMS made us believe that THEY (USMS) will be handling the entire shipment within their own company, but that was not the case, they contracted it out without informing us of such. We were quoted $4,700 to Pack, load, drive, unload and unpack in the house by Benjamin and USMS(whose attitude and customer service sucks) he should be fired! When the cheap ass moving company arrives, they are telling us it will be an addl $10,000.00 to move our stuff, totaling $15,000.00 (1,400-mile drive). It all fit in a 24FT box truck, so we are not talking a 53ft dry van(tractor trailer). They also drove 1,400 miles with some of the outside furniture on the liftgate driving down the interstate. When calling Benjamin, he does not return your phone call. He is a huge scam artist. I spoke with Gabby, and she is also a huge scam artist. She does not care and can only say "sorry for you trouble but, there is nothing I can do about it". She claims to be a manager, but by her attitude and lack of customer service, I would say that is a lie about being a manager. She should be fired along with Benjamin. The sorry cheap ass moving company has now put our entire household in storage and says we have 30days to pay the addl $8,000.00 of the balance or they will action off the unit. I can assure you we will be contacting our Lawyer and sue this company, report this to the Sheriff's office, calling the local new channel and reporting this and to the BBB. I will spend triple the amount to shut this POS company down and make them pay. Benjamin and Gabby are complete scam artist. DO NOT EVER USE THEM, FOR THE LOVE OF GOD DO NOT USE THEM. THEY HAVE NOT HEARD THE LAST OF ME. GAME ON YOU POS'S!!

Move size: 3 Bedroom Home Service cost: $15000

I have a 400 mile move and called to get a quote. The sales person will tell you whatever they need to including multiple lies to get your deposit right on the spot. Once they have your deposit, they change the terms of the move on you and you have no recourse. I sent a long email to the original sales person, John Martucci and no response or assistance in rectify. But he sure had NO PROBLEM taking my money and lying to me. Their customer service is terrible and I have asked to speak to a manager multiple times to get this worked out and no one EVER calls you back as promised. Its a SCAM!!!

Move size: 2 Bedroom Home Service cost: $4000

They kept $2000 of my deposit even though I canceled in less than 48 hrs as per their cancellation policy. So I created a website where people can sign up for my class action lawsuit against them and share video testimonials of their stories about dealing with this deceitful and dishonest company.

Visit unitedstatesmovingservices.com and share your experience with me so that we can let the world know about their deceptive practices and join my class action lawsuit so we can get our money back.

They have a 48 hour cancellation policy which I followed. Instead my refund request was denied because they claimed I was outside of the 48 hr cancellation window which I was not.

I lost $2000 when no truckers were assigned to my job and they just get to keep it for no reason. Unreasonable.

Let's put a stop to this and let them know we will not tolerate their deceptive business practices.

Move size: 4 Bedroom Home Service cost: $50000

Total rip off. Gave us an initial estimate of $3100 for a four bedroom house moving from California to Arizona. We added a few items they had forgotten to put into the estimate and our estimate doubled to almost $8000. The day of the move when they started loading the movers told us we would go way over our allotted space in the truck. The total came out to $12,000. We were completely backed into a corner because it was the day of our move and had no other option. They promised a direct delivery the next day but they didn’t deliver. We begged the delivery driver to come the day after that and when that day came his whole crew flaked on him so we were left to unload it ourselves with the delivery driver. I’m telling everyone I know not to go with this horrible company!!!

Move size: 4 Bedroom Home Service cost: $12000

This company tricked me, made me think they were the moving company and I had a personalized team to help me - wrong! They are brokers and have no accountability if anything goes wrong with your move. No one was available to help when I had questions, they said they could set up my move a couple days before I move, leaving me no time if the estimate changed to plan something else, and then refused any refund even 2 months before the move. Do not give this company money before your move. This is a bait and switch company.

Move size: 1 Bedroom Home Service cost: $9350

Hey seems like a lot of us have had similar experiences with deposits charged and services not rendered, the bait and switch, and same day price changes that try to double and triple the costs of your move.

I had a move.. the movers showed up in a uhaul or similar, walked around my apartment without talking to me, then had someone call me to tell me my move would cost double... without explanation since my inventory actually showed more items then I decided to take! In the end USMS was of no assistance, told me to figure it out with the movers, and while I was doing so the company dispatched their drivers to another job! We worked out a scenario where we would either take part of the items so I would not go over my moving costs or I would add about 1k more to the budget.. They called to say they would be back in the afternoon around 5-6pm and then never showed up... then denied communication I tried to have with them for the next 24 hours. In the end my shit was never moved but looking back on it I'm just glad I didn't work with these fucks and spend 10k more on their fradulent nonsense. Money comes and goes and we are moving the things on our own a month later!

I'm currently fighting them with my credit card company! I feel so bad for those of you who lost very very significant amounts of money or your personal belongings.

The best thing you can do is file a formal complaint with the US Department of Transportation! In the last month their complaints have doubled! If a business gets enough they will be closed down and hopefully sued by the federal government to give us all our money back. See this link: ai.fmcsa.dot.gov

Move size: Partial Move Service cost: $3800

Called & gave me a quote of $5000 no hidden fees & supposedly gave a military discount. Movers came & said I went over the square footage & it would cost me $10,000!! Called back Benjamin whom was so helpful at the beginning, had nothing to say just “ let me transfer you to customer service. Customer service Alian was not trying to hear anything I said, she just kept repeating that it’s in the contract. Poor customer service & liars to the core!! I moved from New Mexico to Georgia. A treadmill. 2 arm chairs a dresser, massage chair 2 televisions, 3 area rugs & boxes of clothes shoes , pots & pans which I boxed up myself! And if you have stairs or elevators or parking problems @ your new destination there’s a charge for that!! They charge you for every dam thing that they can think of!!!! Evil company don’t use them ever!!!!!!

Move size: 2 Bedroom Home Service cost: $10000

Run. Do Not Walk from USMS and Moving Forward Group Inc.

USMS is not a "moving" company. They find a mover and that company is the actual mover. I placed several calls to USMS over the 3 days in which they were to move me and no one returned my calls. John Mike and Frank. Never returned my calls. On the day the actual moving company arrived (Moving Forward Group Inc.) they said they do not accept credit cards! They do cash, cashiers check, money order or wire transfer. They were there on a Sunday It's impossible to get $4000 in cash from an ATM. Banks are not open so I could not do a wire transfer. And I could not get a money order without cash. USMS never told me this would be the only way to pay.

The moving company also informed me no matter which method of payment I gave them they would not be delivering my furniture on the same day! What!! They said it would be stored in a storage facility and delivered in 5 to 21 business days. Who the hell does business like this??? I've moved several times in my life and never had a mover tell me they were not going to deliver my furniture the same day. They said USMS should have told me or I should have read it in the contract from USMS. To say the least this is the most inconvenient and stressful situation I've been through in a long time. It was the last day of the month and I had to be out of my apartment on that day, July 31. They also said I would have to pay them $1800 more because I didn't pack my pictures and glass properly. They charged my $100 because they had to use the freight elevator! I lived on the 3rd floor. I asked them why? They said it was because they had to load it on the elevator and unload it from the elevator. They said if they used the stairs it would be $75 extra per step!!! What a crock of BS!!!

The They original estimate from USMS was $3300. I ended up paying $5800.

I DO NOT RECOMMEND EITHER COMPANY!!!!!

Move size: 1 Bedroom Home Service cost: $5800

USMS overcharged us after giving us a much lower quote. BE AWARE: USMS IS NOT A MOVING SERVICE, THEY ARE A BROKER! Whatever deposit they take from you is their piece of the action and the trucking company they line up is not bound by their quote it would seem, as I was charged $2500 more than the original quote provided by USMS. The actual movers, without signed contract, took my belongings from the place I had them being stored and moved them to some location (undisclosed) and are demanding full payment before delivering them to me. USMS had a mediator call me, who promised to clear up issues with the movers, but has since blocked my calls and did nothing she promised. She did however urge me to pay the movers the full amount and then pursue adjustments after I had received my possessions. I am unconvinced.

Move size: Partial Move Service cost: $7082