United Nation Van Lines

This company is horrid!! They underestimated the load by almost 40% despite the fact they had a video that was done by a reputable moving company (which i should have used). They broke over 40 items, including large flat screen tvs, every floor lamp we owed, and large framed art pieces. The customer service is awful; their claim process is a joke; and on top of that one of their movers stole my family silver (they left the non-silver from the silver chest of drawers). we are suing them.

Move size: 4 Bedroom Home Service cost: $19000

This was the worst moving experience ever! The move went from being quoted $11,000 to a whopping $24,000. They will underestimate your move and give you a great price to get you in and then BAM…..shaft you in the end! The first part of my order arrived with no issues. It took 2 1/2 months to receive the rest of my belongings. The dispatch department is the worst ever! You can only talk to customer service and they are overworked and can’t tell you anything because they have to wait for dispatch who never responds. I belongings went from Texas to Maryland then to North Carolina without me even knowing. They don’t help you with anything they don’t give you any information now I need to try and work on claims for the broken items that were shoved, literally shoved into the smallest storage unit. It was not my storage unit, it was one that they had rented to store my items instead of telling me that they were there to deliver them. They made me wait 2 1/2 months to get my items and charged me $24,000 to move from Texas to North Carolina! Worst movie experience ever, worst company ever! Their lack of responding to your phone calls and voicemails is unreal. I would never recommend them even to my worst enemy!

Move size: 3 Bedroom Home Service cost: $24000

BLUF: This company is unprofessional, unresponsive, and overall a terrible value. I have moved more than 10 times in my life as a military member and have experienced it all, from good to bad moves. This move was far and away the very WORST experience moving.

Just a handful of reasons:

1. They refused to do an in-house estimate due to "COVID"....right.

2. Their estimate of my cubic footage of household goods was only 2/3rds of what it ended up being when they (finally) arrived to begin packing. (Original Est: $14,000; Final Cost: $23,000)

3. They charged me a penalty for every additional cubic ft over the estimate......which was the estimate they provided without sending someone to my house to do it or doing it virtually.

4. They showed up very late on Day 1 for packing; 1 pm.....in what world does a moving company show up at 1 pm and stop before 5 pm....complete waste of my time....also his final price for how many cubic feet of goods I had was just a complete guess....he didn't measure anything in the truck at the end of each one of the 3 days it took to pack the truck. When I asked him how he came up with the total cubic footage he literally couldn't give me a coherent response....read: he made it up.

5. I was ensured it would be a 2 day pack and move.....it was 3 days.

6. The packers arrived at my house 4 hours before the driver arrived.....he wouldn't answer his phone or provide me an update......he was driving around trying to find boxes and packing blankets.......all of which I paid for upfront and then a penalty based on having more cubic footage than their little estimate.

7. "Customer service" is a complete farce in this company......too much to go into with this one but they simply don't value it in the least bit.

8. I stood around at my house on Day 2 and Day 3 of the pack/move waiting for the driver and watched the packers leave because he wasn't there......then he couldn't get replacements so it took a day longer than they assured me it would. (I had to change my flight to accommodate the additional move day)

9. I paid to have my stuff in storage for a month, I was told it was in their company warehouse.....that ended up being a self storage unit down the street that all my goods were lazily thrown in there....I had one of the packers show me the location and send me pictures.

10. My goods arrived at my new house 30 days after the date I requested.

11. I had a tv, nice double stroller, and various other goods "Lost".....read: stolen.

12. My nice couches, just about every single lamp shade, and wooden furniture significantly damaged to a point that I have had to replace most of those items.

13. When I reported the "lost" and damaged goods, the "customer service" at this company couldn't have been any less concerned or helpful.

I spent $23,000 from Illinois to Alabama for all of that above.......ridiculous and almost surreal.

TERRIBLE EXPERIENCE.

Move size: 4 Bedroom Home Service cost: $23000