United American Moving

Complete and absolute unadulterated fraudulent company. The representative took an "inventory" by phone and quoted the cubic footage to be that of a one bedroom apartment (350cf of storage needed on the truck) even though we had a three bedroom house. When I discovered this was a tactic they use to book the job at a lower rate, then increase the price on the day of the move, I called my rep to cancel. Her "direct line" was disconnected and her email bounced back. I called the office 5-6 times and was told she would call me back. She never did. By the time I reached a manager to cancel, I was outside the "cancelation window" and they would not refund me. They kept my deposit of $1100. I have filed claims and complaints with the BBB, FL Attorney General, Federal Motor Carrier Safety Administrator, the Bureau of Compliance, U.S. Department of Transportation and their insurance company, United States Surety Company, in Los Angeles, at 801 S. Figueroa St. If you have been scammed by these people, I suggest you do the same. Total fraud. DO NOT USE THIS COMPANY. BOOK A MOVING COMPANY THAT CHARGES BY WEIGHT, NOT CUBIC FEET. SCAM!

Move size: 3 Bedroom Home Service cost: $5200

As others have said they are a broker and the people they sell your bid to are crooks as well. We hired them to move my 70+year old in-laws from Virginia to Florida. Two bedroom, furniture only. Quoted $1800, 3-5 days. When they arrived they had a half full 30' trailer and harassed my elderly in-laws the whole time, to the point that their State Trooper neighbor had to come over to intervene. They told my Mother in law it was going to be $10,000, had her in tears and bullied her into giving them $500 cash that they REFUSED to give her a receipt for. I wish I could have gotten to them while they were there but we were in Florida. With ZERO communication they showed up 8 days later, totally rude again, shouting and arguing. They had “lost” 25 of the 70 boxes we started with and almost every box had something broken or was totally destroyed. They prey on the elderly and play this game of bait and switch with the price then terrify you with a huge final price so they can "negotiate" a deal. I would not hire these crooks for my worst enemy!! No one from David to Maya at the brokerage or anyone at the actual moving company was helpful or responsive! RUN! Spend a little more for peace of mind!

Move size: 2 Bedroom Home Service cost: $6000

This is a brokerage company that will say anything to get your business. Dishonesty is common in this industry, but these are bald-faced liers.

On the eve of moving day, you're suppose to receive a call from the actual movers. This didn't happen in the first 20 hours of the day so I called them in case I fell asleep, but the phone had been disconnected like the entire thing was a scam. I reached out to the call center instead and they tell me that I'm out of luck because none of the brokers were reachable because they're all observing the holiday of Shavuot. After pressing them for help, they reluctantly gave me the number to the actual moving company who were running late (find one directly if you want to save a few hundred bucks).

On the day of, the movers were late, but reachable. When they arrived, they immediately took to straightening out all the BS that I was told; this seemed to be routine. I tried to get a hold of a broker again but they were still unreachable. I had to go through the time consuming process of cutting a new deal on the spot with my back against the wall. It suddenly made sense why the movers were late.

At the end, I was missing a box and it wasn't their problem. I understand that, but they sure acted like they would've cared. The actual movers deserve separate poor reviews. I guess the lesson here is that you get what you pay for and some people can be extremely dishonest.

Move size: 1 Bedroom Home Service cost: $1400

WORST MOVING EXPERIENCE EVER! Also, these are not movers, according to the Florida Attorney General's office, they are moving brokers. You're essentially paying them thousands to make a few phone calls and sell your under bid move to an actual mover. I'm basically echoing the same experience that Claire F. posted, as mine was identical.

I searched for movers online March 7, 2020. I went to a googled website, and you put in the number of bedrooms, and it generates a "quote". At the time a 3 bedroom house moving 120 miles away shows up as costing $1,300-$1,900. That's just a price to get you to call, because naturally it is too good to be true. You call the company, do a talk through of your household items, and then they quote you in the $7,000 range, which is obviously much more than the price they lured you in with. Then they play the "name your price" game. So, I gave them $5,200 based on other estimates I had for the same move. They were able to "apply a military discount", and some other "discounts" and gave me a quote for $5,216.40. Obviously a far stretch from the price they lured me in with online, but understandable. Then they set you up with a phone call for another walk through/talk through inventory. The first call, the kid calling "had an emergency with his girlfriend", so he rescheduled halfway through the day before the move. He calls back the day before the move, and does the walk through inventory. He talks my wife into adding more boxes to be on the safe side, and shockingly our estimate is now $2000 more. It was concerning, but I'm two days from my house being sold, so I am in a bind at this point. He tells my wife on the first phone call it would take most of a semi-truck, and it would be one day to pack and the next morning to load. The second time he called to finish the estimate, he tells her that it would be a whole truck, and one day to pack and load. That afternoon, I get a confirmation call stating the movers would show up between 9AM-1PM. Again, I expressed my concerns, which was I sold my house, and I had to be out by Thursday. They are assuring me everything is going to be perfect.

Worst move ever. So, the day of the move someone calls me around noon to tell me they will be at my house around 3:30PM with a 26ft truck. I was beside myself. No words can describe what was going through my mind. They arrive at my house 3 hours after the time promised, and they proceed to tell my wife that we would need to pay another $4,000 to move everything. Really...the day I have to be moved out of my house, they are telling me that I need to pay another $4,000 to make it happen? Talk about being between a rock and a hard place. I spend the next few hours hearing about how they quote...cu. ft., etc. It is a complete scam.

Bottom line, my wife and I detailed everything in my house, and they talked me into exaggerating my goods to avoid this exact situation. They moved about 75% of what they quoted. 147 pieces out of the 212 pieces on my listed inventory. Needless to say, I spent around $7,200 for a partial move, and after they packed almost everything, I spent the rest of the evening through to the next morning, so I can finish moving my household goods. No one answers their customer service. The only one that would answer was the guy who gave me the original quote. Then they played the "I am a supervisor" game and they are "going to take care of me" until they closed. Needless to say, I was left with a house full of stuff to move by myself.

After speaking with the Florida Attorney General, which is quite familiar with this company, I found out they are a moving broker that advertises as an actual mover. United American Moving subcontracted out my move to US Movers for $4,200, so essentially United American Movers took my inventory, and purposely underquoted the cu. ft., so they could sell the contract cheap, and pocket $3,000 for making a few phone calls.

Move size: 3 Bedroom Home Service cost: $7200

United American Moving contracted MoveSmart & Storage to move us. They put October 15, 2020 as an arrival date. That came and went. Was told by United American Moving that the arrival could take up to another 21 business days to arrive. That came and went. Was then told November 30th. That came and went. United American Movingthen said they lost contact with MoveSmart/Jason Pacheco (owner). Was advised to file a claim & police report. Filed a claimagainst MoveSmart & United American Moving & filed a police report against MoveSmart.

Move size: 3 Bedroom Home Service cost: $13693

Wow, I've been in the military for over 25 years and have moved more than 15 times, but let me tell you, United American moving and storage blew me away! I never expected such an incredible moving experience! These folks went above and beyond to ensure our furniture was moved and placed in our new home without a scratch. They paid attention to every little detail and handled everything with utmost care. Throughout the long day of moving, we all worked together like a well-oiled machine, creating a fun and friendly atmosphere. I really enjoyed getting to know the movers personally. When I looked at the final result, I couldn't help but feel a sense of pride. This was hands down the best moving company experience I've ever had. The team's professionalism, dedication, and commitment to making us happy were absolutely outstanding. I wholeheartedly recommend United American moving and storage to anyone who needs a reliable and top-notch moving service. They truly deserve the highest rating for their exceptional work.

Move size: 3 Bedroom Home Service cost: $5696