Unique Moving and Storage

Most horrible experience ever! Don't even know where to begin. Rhonda from downing moving and storage told me that since I had such a small amount of furniture and items and they already had a truck in Columbus, Ohio traveling to Wisconsin, that the amount would be half and the trip would be quick. Truck picked up items on March 9th, 2017. Delivery was to be made on Friday, March 10, 2017. On Monday, March 13th, Rhonda called and said that the truck would deliver the items on Tuesday or Wednesday. I took off work for those 2 days and there was no delivery. I called and Rhonda would not pick up. Another person from unique moving called and said she was the dispatcher for the deliver and that my moving items were still in Columbus and that she did not have a driver. She said that Rhonda never called and said that the truck would deliver on Tuesday or Thursday. She said the downing moving and unique moving were partners. She said that we could have a 3-way call with Rhonda, Mona, and me. I waited 1 hour and the 3-way call never took place. It still has not taken place. Mona said that the 3-way call would get us all on the same page. Finally, I got the phone number of the driver who was going to deliver. Mona called me and told me to communicate with him. His name is Eli. I spoke with him and he told me he was in Pennsylvania and there was no way he could deliver until March 18th or 19th. I then received another call from him and he said that he would be there the next morning which would be March 17th. So I had my roommate call off work and wait for the truck. Eli called again and said that it would be more like 2:00 pm. My boyfriend could have at least worked 1/2 day. Now between the 2 of us, we are out 3 days of work.

Throughout this experience beginning March 9th, 2017, we called numerous times trying to speak with someone to get an idea of when the delivery would happen. We left lots of messages on repeated voicemails. When our contact person changed from Rhonda at downing moving to Mona at unique moving, Mona was very rude and condescending. She would not let me speak. She continued to yell and discredit everything that Rhonda had originally told us. The payment were also extremely bizarre. There were 3 payments made. The first to book the moving company was sent to PayPal. When looking further, the recipient lived in the united kingdom. The second payment the day of pick-up had to be a chef and made out to downing moving. We signed paperwork but received only one sheet receipt for items and payment. Never received a definitive contract before that or after that pick-up day. We were suppose to receive copies of the contract signed via email. This still has never happened. The final payment was made out to unique storage either by postal money order or cash.
We receive the deliver at 3:00 pm on Friday, March 17th, 2017. The driver, Eli, refused to take anything off the truck until he was handed the amount.

Move size: 1 Bedroom Home Service cost: $1375

Unique Moving and Storage Inc. truly has lived up to its name! My family has endured a horrible state with what we thought was a well known moving company, it wasn't, it was a "Broker". Our son is in the Military and stationed at far west end of our country. On July 7th the Broker booked our pick up of furniture for the 14th or 15th of July, it never happened, but repeated calls only got me false promises of a pickup. Finally, I received a call from Karen of Unique Moving and Storage Inc.

Karen was friendly, caring and professional! I was informed that the movers would be at my home for pick up on the 21st and they showed up at exactly the time I was told they would be here! Two young men, Casey and Alex introduced themselves and the light at the end of my dark tunnel disappeared. Casey assessed what needed to be done, Alex immediately began to cover and tape the furniture as Casey reviewed the paperwork and documentation that needed to be done. I was stunned that these two men were so professional, polite, hard working and efficient. Both Casey and Alex complimented me on how well I had packed and taped my son's belongings, this recognition meant a lot to me since I had done all the packing by myself. Professional packing boxes, bubble wrap and many rolls of packing tape were used in order to save money, the 50" flat screen TV even had a homemade box.

This letter is about the Unique Moving and Storage Inc., from my first contact with Karen and finish with Casey and Alex this was the best experience. I strongly recommend this company based on their business ethics, professionalism, courteous service and they care about Military serving our country. My son, his wife and 2-year-old daughter have had nothing for 3 weeks and as of this date, they were sleeping on floor till his Platoon bought air mattresses for them. So now I know soon they will have their belongings thanks to Unique Moving and Storage Inc.

Casey and Alex, I wish you both could service my son, after waiting a month, I know you guys could erase the bad feelings he feels.

Service cost: $3102

I am in a similar situation. USA Moving Group booked the move for me with Unique Moving and Storage. My furniture was finally picked up at 6 PM the day before I flew out and once my furniture was on the truck, the cost went up $700. I was promised delivery in 14-21 days and it is getting real close to the 21 days.  They can't seem to find the driver of the truck with my furniture at this point. They did not notify me when the furniture was being picked up in Miami so I could get insurance.  This has been one huge fiasco and wondering if I need to call the police and file a missing furniture report? Any advice? .

Service cost: $1200

Recently moved across the country using Unique Moving and Storage (Booked through Alliance Moving Services) and the experience has been/is still awful. My move was more than three months ago, I only just recently got my things (after many weeks of thinking it had all been lost) and the company has over-charged me hundreds of dollars. Approached the BBB about the company with no luck. Unique Movers wouldn't speak to me through phone or email and ignored the BBB's attempts to reach out to them as well. I can't even tell you how much I regret using this company. Don't put yourself in the same situation that I did.

Service cost: $1850

I went through AAA Moving and storage to move my belongings from Ohio to Arizona. They used Unique Moving and Storage to get the job done. My belongings were picked up in Ohio on time and with very helpful and friendly gentlemen. I told them I would not be in Arizona till the 15th of August. Unique called to deliver on the 11th. Neither myself or the money to pay them was there yet. I believe they delivered on the 19th of August. A lot of my boxes were crushed, a couple of them fell out of the truck to the ground ( marked fragile-glass), three of the boxes were ripped open with broken glass falling out,some of the crushed boxes I looked in and found broken glass and broken plastic dishes, my bike had a bag on the back to carry the chain and a reflective vest which was unzipped and completely empty. I am missing a suitcase full of clothes, a 6ft. aluminum ladder, and 12 metal posts that hold my shelf unit together. I have to build my house yet, so everything is in storage and I haven't had a chance to look into every box yet. I hate to think what I might find. While Unique was delivering my belongings they also tried to deliver a large picture with frame, a rifle in a carrying case, a glass top patio table, a large box ( contents unknown) and a very large hose carrier with at least 4 or more hoses wrapped around it. I did end up with a thin plastic box with odds and ends in it and a plastic box full of men's clothes that aren't mine. I tried to contact Unique Moving and Storage twice by email, but they never responded. I then sent an email to AAA Moving and Storage and told them my story, and the next day I received an email from Unique Moving and Storage. They informed me that they were looking for my lost items. Two weeks later I received another email saying that they were still looking and would send someone out to pick up the two items that weren't mine. That was 4 weeks ago and I haven't heard a word or seen anyone from Unique, so I've decided to write this, so it might help someone else to choose a more reliable moving company. I would never use this company again!

Service cost: $4253

This is the WORST MOVING COMPANY EVER. Many broken items, ruined the top of my antique sewing machine, but the biggest and most horrible thing is they lost my big box of all my clothes, shoes and purses, plus a box of kitchen items. How can I ever replace these clothes items, called several times, customer service is non-existent, never called back, I had to keep trying to reach someone. They said the boxes were checked off as they were put in the new truck, obviously not or my clothes would be here. Then they said maybe as they have a big warehouse the boxes were misplaced. Aren't they suppose to be in one place together, snotty answer "usually". They never offered full replacement insurance, had it crossed off, as I later learned and the fellow that picked up my items said sign here. They cover .60 per lb free, I thought it was .60 on the dollar. Would have certainly taken out full insurance. Very shady company and I am sadden that they are allowed to operate and cause such grief. Shame!!

Service cost: $3347

This company is horrible. They have made my move a distaster. They do not communicate , half my stuff is broken , and they are scum. They don't even live up to what they say . They double quote on what they say . My moved started at 2500 and is now up to 4086. Patty, is rude and doesn't care about the Customer What the movers say and what is being done is two different things . I now sit in an apartment with nothing because they couldn't communicate . My truck was suppose to be hear today and now it's unknown. I hate this company !!

Service cost: $4500

Do NOT use this company. I was told one thing by the broker - I thought I was using National Moving. Evidently National Moving contracts out the moves to people who just don't care. Pickup had to be delayed by a day. During interview with broker, I was told my furniture would be put on a truck in Missouri and brought directly to me in Florida. Delivery would be 3 -5 days. At pickup they added $600+ to the cost. Told me they would move all of it, or none of it. I was in Florida with no furniture, no bed, nothing waiting for them. Communicating with these people are impossible. No one told me they put my furniture on a truck with others, delaying delivery. No one told me when my furniture would be delivered until I called them. I was given the drivers telephone number. He told me "who do you think you are? Someone special? This is not FedEx"

My furniture arrived finally. Some broken (a crystal lamp given to me by my parents), one chair to the dining room set was broken. I will NEVER USE Them again.

Service cost: $2500

WORST MOVING COMPANY. They were contracted by Assurance van line services, which is not a good company either. They show up and add $400 to our quote we got from Assurance and load everything alright. Then we get to where we are moving and our stuff doesn't show up until 7 days after we told them we needed it, so a full week with nothing. Our things had gotten moved onto a semi truck and when they opened the doors it looked like everything had just been thrown in the trailer boxes falling out the whole nine yards it was horrible. Then the damages came, bookcase completely destroyed my mountain bike gearing was completely destroyed plates and dishes broken boxes torn open, my vacuum was destroyed the compartment that holds the dirt had a huge hole in it, a motorcycle we had them move and a big dent and scratches all over the fender and that's just the start. ON TOP OF THAT ONE OF THE MOVERS ASKED IF WE WANTED TO SMOKE WEED WITH HIM AFTERWARDS!! ARE YOU KIDDING ME!! WORST MOVERS EVER.

Service cost: $4500