Unique Moving and Storage

I am in a similar situation. USA Moving Group booked the move for me with Unique Moving and Storage. My furniture was finally picked up at 6 PM the day before I flew out and once my furniture was on the truck, the cost went up $700. I was promised delivery in 14-21 days and it is getting real close to the 21 days.  They can't seem to find the driver of the truck with my furniture at this point. They did not notify me when the furniture was being picked up in Miami so I could get insurance.  This has been one huge fiasco and wondering if I need to call the police and file a missing furniture report? Any advice? .

Service cost: $1200

Recently moved across the country using Unique Moving and Storage (Booked through Alliance Moving Services) and the experience has been/is still awful. My move was more than three months ago, I only just recently got my things (after many weeks of thinking it had all been lost) and the company has over-charged me hundreds of dollars. Approached the BBB about the company with no luck. Unique Movers wouldn't speak to me through phone or email and ignored the BBB's attempts to reach out to them as well. I can't even tell you how much I regret using this company. Don't put yourself in the same situation that I did.

Service cost: $1850

I went through AAA Moving and storage to move my belongings from Ohio to Arizona. They used Unique Moving and Storage to get the job done. My belongings were picked up in Ohio on time and with very helpful and friendly gentlemen. I told them I would not be in Arizona till the 15th of August. Unique called to deliver on the 11th. Neither myself or the money to pay them was there yet. I believe they delivered on the 19th of August. A lot of my boxes were crushed, a couple of them fell out of the truck to the ground ( marked fragile-glass), three of the boxes were ripped open with broken glass falling out,some of the crushed boxes I looked in and found broken glass and broken plastic dishes, my bike had a bag on the back to carry the chain and a reflective vest which was unzipped and completely empty. I am missing a suitcase full of clothes, a 6ft. aluminum ladder, and 12 metal posts that hold my shelf unit together. I have to build my house yet, so everything is in storage and I haven't had a chance to look into every box yet. I hate to think what I might find. While Unique was delivering my belongings they also tried to deliver a large picture with frame, a rifle in a carrying case, a glass top patio table, a large box ( contents unknown) and a very large hose carrier with at least 4 or more hoses wrapped around it. I did end up with a thin plastic box with odds and ends in it and a plastic box full of men's clothes that aren't mine. I tried to contact Unique Moving and Storage twice by email, but they never responded. I then sent an email to AAA Moving and Storage and told them my story, and the next day I received an email from Unique Moving and Storage. They informed me that they were looking for my lost items. Two weeks later I received another email saying that they were still looking and would send someone out to pick up the two items that weren't mine. That was 4 weeks ago and I haven't heard a word or seen anyone from Unique, so I've decided to write this, so it might help someone else to choose a more reliable moving company. I would never use this company again!

Service cost: $4253

This is the WORST MOVING COMPANY EVER. Many broken items, ruined the top of my antique sewing machine, but the biggest and most horrible thing is they lost my big box of all my clothes, shoes and purses, plus a box of kitchen items. How can I ever replace these clothes items, called several times, customer service is non-existent, never called back, I had to keep trying to reach someone. They said the boxes were checked off as they were put in the new truck, obviously not or my clothes would be here. Then they said maybe as they have a big warehouse the boxes were misplaced. Aren't they suppose to be in one place together, snotty answer "usually". They never offered full replacement insurance, had it crossed off, as I later learned and the fellow that picked up my items said sign here. They cover .60 per lb free, I thought it was .60 on the dollar. Would have certainly taken out full insurance. Very shady company and I am sadden that they are allowed to operate and cause such grief. Shame!!

Service cost: $3347

This company is horrible. They have made my move a distaster. They do not communicate , half my stuff is broken , and they are scum. They don't even live up to what they say . They double quote on what they say . My moved started at 2500 and is now up to 4086. Patty, is rude and doesn't care about the Customer What the movers say and what is being done is two different things . I now sit in an apartment with nothing because they couldn't communicate . My truck was suppose to be hear today and now it's unknown. I hate this company !!

Service cost: $4500

Do NOT use this company. I was told one thing by the broker - I thought I was using National Moving. Evidently National Moving contracts out the moves to people who just don't care. Pickup had to be delayed by a day. During interview with broker, I was told my furniture would be put on a truck in Missouri and brought directly to me in Florida. Delivery would be 3 -5 days. At pickup they added $600+ to the cost. Told me they would move all of it, or none of it. I was in Florida with no furniture, no bed, nothing waiting for them. Communicating with these people are impossible. No one told me they put my furniture on a truck with others, delaying delivery. No one told me when my furniture would be delivered until I called them. I was given the drivers telephone number. He told me "who do you think you are? Someone special? This is not FedEx"

My furniture arrived finally. Some broken (a crystal lamp given to me by my parents), one chair to the dining room set was broken. I will NEVER USE Them again.

Service cost: $2500

WORST MOVING COMPANY. They were contracted by Assurance van line services, which is not a good company either. They show up and add $400 to our quote we got from Assurance and load everything alright. Then we get to where we are moving and our stuff doesn't show up until 7 days after we told them we needed it, so a full week with nothing. Our things had gotten moved onto a semi truck and when they opened the doors it looked like everything had just been thrown in the trailer boxes falling out the whole nine yards it was horrible. Then the damages came, bookcase completely destroyed my mountain bike gearing was completely destroyed plates and dishes broken boxes torn open, my vacuum was destroyed the compartment that holds the dirt had a huge hole in it, a motorcycle we had them move and a big dent and scratches all over the fender and that's just the start. ON TOP OF THAT ONE OF THE MOVERS ASKED IF WE WANTED TO SMOKE WEED WITH HIM AFTERWARDS!! ARE YOU KIDDING ME!! WORST MOVERS EVER.

Service cost: $4500

I originally contacted Assurance Vanlines who contracted to Unique Movers. The loaders Shane and Alex were great. The unloaders, not so much. Although the belongings were unharmed, a couple of my totes were damaged. They called the same day of delivery, not the day before, as he told me he would. They knew they were coming to a military base and had to have ID. The driver had ID, but his helper "lost his wallet a couple days ago". I think that knowing he was going to have to unload by himself, he stopped somewhere to pick up a couple of other helpers, because of this he delivered 3 1/2 hrs later than he originally told me. He never told me he was getting other help. If he had I would understand his lateness. He could only use 1 helper because the other failed the background check. Mona, in "Quality Assurance" called me the next day to see how the move went. I think she already knew how it went, because my daughter called and gave them an earful via voicemail. Mona,was the rudest person ever. When I explained what had happened, she starts giving me excuses for the driver. Shane, at the time of pick up, asked if there was a time limit cut off, I told him 6PM. It is not stated anywhere on the contract that I could see. So she puts it on me as my fault! I, of course start to raise my voice and she say's "you're getting aggressive" and says she is going to terminate the call. She said she was going to forward my complaint to a supervisor, I told her fine, I would love to talk to someone else. Of course NO ONE has followed up. I will never do business with a contracted company again.

Service cost: $2070

Most unprofessional moving experience of my life. Not only were they very rude in my communication with them, they have pretty much ignored all requests to resolve my issue. They broke multiple items and I have tried dozens of times to get this resolved. They asked me to sign a release of liability once we agreed to an offer amount (after months of trying to get this resolved) and for over a year now, I have not seen payment. Beware of the $0.60 per pound per article, which although is industry standard, their approach is very rude and unprofessional.($1,500 in damaged items, $64.00 offer from company) Please beware of this company, there are too many "good" moving companies out there that will take much better care of their customers than Unique Moving & Storage does. STAY AWAY!

Service cost: $6000

This is the worst company ever I told them not to deliver the furniture when they called me in the morning then at 10pm that night they called and asked if the could drop the furniture off and I was out of town by then. Told them you were not suppose to come according to the phone call and they said they will put the furniture in storage and charge me for it. Karen it the worst customer servie person ever she never let you talk and the owner is a even worst.
DO NOT USE THEM I AM TELLING YOU.

Move size: 2 Bedroom Home Service cost: $4000