U.S. Standard Moving & Storage Corp

DO NOT USE THIS COMPANY!!

In the process of moving from RI to FL. We were looking for quotes for moving trucks and this company reached out to us and told us they could beat the quotes we were getting. We spoke with a Breanna and went back and forth for awhile, before agreeing to a quote of around $1700. We paid a deposit of $650.

When we were getting ready to move we went to finalize our inventory. We knew the final price would go up a little, but between the two of us we have barely any big furniture and had already included that in the original inventory. Somehow, just by adding a few boxes and miscellaneous items, they wanted to charge us $8000 stating that we tripled the cubic space we would need. Meanwhile everything i was taking fit in one corner of my apartment.

After some “discounts” they said they’d be willing to get us, it’s be $5000. And they’d have 10 days. To get 20 hrs away.

The QA person that was texting us, Mike Spencer, was rude and unprofessional l, belittling us for asking questions about the new quote, texting us in all caps and exclamation points. Basically calling us stupid. At the same time, I was receiving emails from the Breanna we had talked to. But her extension continously went to voicemail over and over, and when i emailed her right back regarding our issue, I never received any response.

We’ve been calling customer service asking for management. We’re told they can only email management internally and can’t give out names or numbers. One customer service person told us we would need to speak with “Ashley” but wouldn’t tell us anything else. Another one told us she has no idea who her manager even was We were hung up on several times, one right after the other.

We googled the address we had for them and it doesn’t even look like the company exists there. I’ve filed a dispute with my card for the amount of the deposit and am just grateful that we didn’t move forward with this only to get screwed out of belongings and more money.

Move size: 1 Bedroom Home Service cost: $8000

DO NOT BOOK THROUGH THIS COMPANY!!!!

HIDDEN FEES ACCOUTNIGN FOR OVER $800!!!

WRONG INFORMATION GIVEN TO CUSTOMER, AND 0 ACCOUNTIBILTY!!!

I have never written a review in my life, but for this experience, it needed to be done. REPORTERD TO THE BBB

Movers pushed my moving date out 3 days.

charged me hidden fees

30 day delivery window. i have been waiting on my belongings for 2 weeks!!!!

they hire out from a different carrier, and the customer service is THE WORST IVE EVER RECIEVED. i was yelled at, hung up on, continually interrupted.

refused any type of concession for THIER MISTAKES!!! not given any information on management, ownership at all.

DO NOT BOOK THIS COMPANY!!!

Move size: 1 Bedroom Home Service cost: $2000

US Standard Moving Storage standards are underground! They say they're mission is honest, loyal and ethical business practices, none of this is the truth! I specifically asked Marc Kaye on our initial call was he a broker or carrier moving company he vehemently said they were the carriers, that was the first lie. He came across efficient and professional, that's what he's good at lying! Because he's a good liar I never looked at the reviews which are as horrible! After the "72 hours" I learned they weren't the carriers and they no nothing about where or what the drivers are doing with your property, when I learned this information Marc Kaye refused to return my calls or texts, they tell you you have a 45 days storage free but they have no clue where this storage unit is located, no address or phone could be provided, I was told by customer service that I would have to wait until the day the driver of the truck showed up to get that information, ridiculous! Fast forward I learned to truth these people have no fleet of trucks, no drivers, they sit in a Wells Fargo building misleading consumers. DO NOT USE THIS COMPANY! They aren't honest, they are not loyal, they don't operate in good faith and they don't care about customer service. They literally stole $1,200.00 dollars and they never moved one thing! BEWARE OF US STANDARD they don't have STANDARDS!

Move size: 3 Bedroom Home Service cost: $1200

Zero stars of of 5! I would NOT, I repeat, I would NOT ever contract with US Standard Moving. I did a ton of research and made a lot of phone calls before deciding to work with US Standard Moving – worst decision I have made in a long time. I called US Standard Moving on April 1, 2021 (maybe that was the first mistake as it was April Fool’s Day – I sure feel like a fool for working with this company). Anyway, on April 1 I spoke with Sam, an assertive salesman who said all the right things and gave me a quote I could work with. My parents are elderly and I was helping them with a move from Seattle, WA to Denver, CO. My parents are moving to Germany and they wanted to send their bedroom furniture and a few other pieces of furniture and about 20 boxes to my son in Colorado (he just bought a new house and was excited to receive the furnishings). I told Sam that we needed the moving truck to come pick up the items on July 7 and he said no problem. I paid a deposit and never heard a word from the company until about 4 days prior to the move. I received a text from a Mike on July 3 stating he was from “quality assurance” and would be calling soon to go over the inventory list and scheduling the move. I finally spoke to Mike on July 5th (just 2 days before the move). We went over the inventory list and he said he’d call me back in 5 minutes with final cost as we did add a few more items. An hour later, I get a text from Mike with a quote of almost double the original price! I was planning to fly to Seattle from Denver on July 6 to be with my parents for the move on July 7th, so rather than argue about the cost with Mike, I decided to wait until the foreman arrived to re-assess some of the items. I sent an additional deposit based on the new quote and waited to hear back from customer service with the time window of when the movers would arrive. We had to alert the condo mgmt. of the window so they could pad the elevators, etc. My sister always traveled from San Jose, CA to Seattle to help make sure all went goes well. I started to get worried when I did not hear back from US Standard. I texted Mike, I called customer service and they just kept saying they would call me between 4pm and 6pm EST on July 6 with ETA for movers to arrive on July 7th. I landed in Seattle July 6 at 10:30am and kept hope that I’d hear from US Standard. At 4:30pm EST, I get a call from US Standard Moving company asking me how “flexible” I am with the moving dates. I told the rep that I was not flexible, I had traveled a long way, my parents had to get the stuff out of their condo to get ready to move to Denver. She then said, well I’m sorry we have to cancel the order. I was in complete disbelief!! I asked her why and she said they could not find any movers. What upsets me the most is that I explained in great detail that my sister and I would be traveling to Seattle, that the date needed to be firm and was told no problem. How can a company take more money 4 days before a move knowing they had no one lined up to move the furniture? This has been a nightmare for us. We ended up taking 20 boxes of nice kitchenware, bedding and items that were sentimental to our family to Goodwill. We had to pay another company to come and haul the furniture away because we could not find another company with such last minute notice. My son now has to buy bedroom furniture – he was sleeping on the floor waiting for a bed, dressers, night stands, etc. Do not contract with US Standard Moving – I promise something will go wrong!

Move size: 1 Bedroom Home Service cost: $3700

This "company" needs to be penalized, fined, and put out of business ASAP. I have contacted the BBB regarding their questionable practices but suffice it to say my entire three bedroom move was stolen. No sign of the truck or the movers who came out to the unit. It is just gone. And what is worse, this company charges you money just to find another group you still have to pay! Disgusting and dishonest group of people, if you can even call them that. I had things in there from my husband who passed away that thanks to this POS company I will never see again. Save yourself the heartache and the trouble and DO NOT use this so called company!! If they read this, I hope your conscience finds you. God will take care of you and yours regardless.

Move size: 3 Bedroom Home Service cost: $6300