U Pack

I had booked a long distance move from West Chester, OH to Minneapolis, MN and had expectations it would be delivered, at latest, 4 days after my arrival (as was stated on the website itself and confirmed well before loading). Instead, I found myself waiting an additional week, a total of 11 days after my arrival, due to my container having been left in Cincinnati the entire time. I had called and the person on the line said they had just dealt with a similar incident and was offered no compensation. Next time, I intend to just book a U-Haul and would not suggest U-Pack to anyone. The only redeeming quality I found was that nothing was broken.

Move size: Studio Service cost: $914

Having moved a dozen times while serving in the military and several times after retiring, I am comfortable saying my experience with U-Pack and ABF is with out a doubt the best. Every staff member I had dealings with was very professional, courteous and helpful. My trailer drop off was on time and I had no issues packing and securing my items. The delivery on the destination side was on time and trailer pick accomplished the same day. The price was exactly as quoted, no hidden fees or issues. I will turn to U-Pack and ABF again, should I need a moving service! Top notch service and personnel from beginning to end, period!

Move size: 3 Bedroom Home Service cost: $2780

I booked a container, only to find once packed they would NOT deliver it to my new house! So they charged me to drop the container, and simply move it just 30 miles. Since my new address is beyond the 60mmile radius, I now had to find a mover to go unload the container, pack, and then deliver all my possessions.

So I paid UPack for literally nothing but to ensure to make my move so much more miserable and much, much more expensive. Check BEFORE booking so you're not in a world of hurt and stuck with a horribly disastrous experience.

Move size: 1 Bedroom Home Service cost: $3500

Do note that U-Pack's rate quotes are only honored if you book immediately. I went to book a week after I received a quote and the price had gone up by about $1000. When I called customer service, they said there is no honorary period on quotes; they can change like that. To be fair, they don't say anywhere that they honor their quotes for a certain number of days, but I expected them to. I went with them anyways because there are not many companies that service the area I am moving to, but I wish they would state this somewhere in big letters, so customers are aware.

Move size: 1 Bedroom Home Service cost: $3991

I was very impressed with U-Pack and ABF, both in NY and in Cheyenne, Wyoming. My only complaint would be prior contact from U-Pack to me before my moving date drop off. But customer service is always a phone call away and very helpful answering any and all of your moving questions, no matter how mundane they may seem to them. My biggest and best advice is to strap your load to help prevent movement during shipping. We drove out the same way our stuff did. Roads aren't so great in places and there are very tight curves on a lot of roads and interstates, especially big city's. Everyone we encountered or spoke to was courteous, pleasant, helpful, professional and just super friendly. They even delivered a day early and were able to pick the trailer up that same evening. We had a lot of help unloading the trailer, and loading. But they give you days to get your stuff out and in should you need it. My brother and sister-in-law used them 9 years ago for the same NY to Wyoming move. They were equally happy. The prices they charge are the cheapest you'll find, I know, I looked and looked. Way way way cheaper then U-Haul or Pods.

You do need to have room to accommodate the trailer, that's the biggest barrier to using them. We had the trailer park half way Down the street from our house in Wyoming, because of parked cars. It was still a breeze. You do need to be able to heft the ramp and bulkheads, or have someone capable of doing so. Thats it, 5 stars out of 5 on every level. Thank you U-Pack ABF Binghamton, N.Y and U-Pack ABF Lincolnway Cheyenne, Wyoming.

Move size: 2 Bedroom Home Service cost: $1783

I moved from Florida to Texas with Upack. I was told one relocube would be enough for my one bedroom apartment. When the relocube arrived, I freaked out because it looked small. However, my movers were able to pack everything in. Few items had to be disassembled. If you hire professional movers, packing one bedroom apt into one relocube is not a problem.

My coffee table sustained some damage. I think it was during disassrmbling and not during the drive.Apart from that everything arrived in perfect condition. Upack gave me an estimated date of delivery and delivered precisely during that time period. I could call and arrange the delivery once it reached TX. They were always available on the phone and it was very easy to reach them. No long wait times. The tracking workd accurately. The staff and the drivers were polite and helpful.

The cost was reasonable and there were no hidden costs. What you get in the quote is what you pay. Upack is value for money. My moving experience was pretty smooth thanks to them. Would recommend!

Move size: 1 Bedroom Home Service cost: $1995

Military PCS: Utterly appalled. I knew we’d be taking a chance by using this company but they managed to stoop well below whatever low standards I had. After dropping off the shipment container (a week early) they called a few days later asking why we didn’t have it packed yet and also threatened to charge us more. The loading RAMP is a complete liability and a disaster. The shipment barriers are rotted out and dented. When we received our shipment in California, (from Michigan), they dropped it off on a curved curb so we couldn’t even place the ramp down. The barriers were bent in half and we were unable to open them, so we had to leave it there overnight. Our things (packed VERY well) were in shambles, as if the driver had been wreckless. Our entire household was damaged, I’ve never been so upset.

Move size: 2 Bedroom Home Service cost: $3500