Triple 7 Movers

These guys are GREAT! Fast, professional, honest, and all around hard working movers! Aaron, Nick, and Dave (though we missed him in Reno) worked non-stop for us going above and beyond to make sure we were cared for the entire move from Vegas to Reno through the snow, ice and cold without ever losing their amazing customer service skills! I wish we could clone them since we have moved across the country over ten times and this was our first stress-free move EVER! Godspeed gentlemen you always have friends in Reno.

Service cost: $2706

I beg to differ about other people's comments saying there are no hidden fees. We recently used this company to relocate my mom from one side of town to the next. My mom was quoted about $385. They said it was $95/hr. Yes, we went over the allotted 4 hour quote that was given. However, did not expect to pay over $1K for this move. There were hidden fees such as $30 extra to move TVs, pay for all plastic wraps and any other products and items they used for the move. How is the final bill significantly higher than the quote with no warning whatsoever? To top it all off, they even forgot to bring some items from the old house to the new house. So we had family members drive across town to pick up what they left. Are they going to reimburse us for that wasted gas? Plus, the pieces they left included stands for the couch which we couldn't use right away. Such an inconvenience. My dad also told them to bring certain items, but they didn't listen to him since my mom was he one in contact with them most of the time and she wasn't present when he told them what to move. SERIOUSLY?Triple 7 movers robbed us and I would never recommend them to any family or friends. This is an unacceptable way to run a business.

THEY ALSO SCRATCHED OUR ANTIQUE GRANDFATHER CLOCK!!

Service cost: $1095

Spoke with Jason, assured me they could move a 7 1/2 ft tool box no problem. Moving day, movers show up and claim they didn't know about the tool box and they couldn't move it because they didn't have a pallet jack (truck did have the lift gate as promised) but do we want to go ahead with rest of the move. Of course we had no other choice. The next Monday, spoke with Jason he said we could pay for movers again or he would contact a flat bed mover and get back to me on how much that would be. He never called me back. I think its a scam they try to get more money from you by not being able to complete the job and then wanting you to hire them again. No way it won't happen again.

Move size: 2 Bedroom Home Service cost: $466

I recently encountered the absolute most disappointing customer service experience of my life from the sales representative Jason. While I usually write positive reviews to show my appreciation for excellent salesmanship, I find it necessary to provide this feedback so other customers do not have do go through a horrible experience. How Jason conducted himself was outright unethical, unprofessional, inappropriate, and completely shameful.

My uncle recently used this establishment for his relocation across the country. During the moving process, a mover packed my uncle’s overnight bag with his mediations and his clothing with all the boxes and furniture- even though my uncle set it aside. Moving is an incredibly stressful situation as is, and my uncle didn’t realize what happened until he paid, and they left. He was frightened and frustrated by this terrible situation, so I called for help on his behalf.

I explained the situation to Jason and the urgency of my uncle having his overnight bag, for his health. Jason pretended to contact the foreman after I begged him to, and said there was nothing anybody could do, the foreman did not answer, but my uncle could go to the storefront at 7AM sharp the next morning to be helped by the manager, with a 2-hour ($200) minimum fee attached! Even after clarifying the urgency of this, I will quote the shocking response I received from Jason: “Listen… I’ve been on the phone with you for fifteen minutes. In fifteen minutes, I could have made three sales. What do you think now? Go get the f** bag!” Worse than him cursing at me, he was completely unapologetic about it.

Clearly, this company does not care about satisfied paying customers. Jason’s dishonest character and volatile behavior discredits the management of the establishment. My uncle ended up obtaining his overnight bag, which was left open in a box, by contacting the foreman himself.

The movers sat in a truck after being paid for another half hour and didn’t help. He did compliment the foreman as being very nice, aside from this. The price he paid was only for loading boxes in a rented moving truck. Stay away from this moving company!

Move size: 1 Bedroom Home Service cost: $1000

I got a quote from Triple 7 movers over a month ago for $110 per hour and a three man team, they regularly checked in with me to sure I was still good to go. The Friday before my Monday morning move, they called to verify that they would be there between 0700 - 0800. They arrived around 0730, after signing some paperwork they got to work. Eric was very professional and his two coworkers Javier and Erasino needed no supervision, they just got to work. I’m retired from the U.S. Navy and I have moved many times throughout my career. These guys very fast, efficient and skilled. I would definitely hire Triple 7 movers in the future.

Move size: 2 Bedroom Home Service cost: $404

The sales rep was nice, helpful slightly pushy. If I didn't need 3 quotes and had two weeks to do everything for a 3000 mile move I would never have bothered with them.

The sales rep said they could do everything that I was looking for which wasn't much. Storage in the area I was moving to until I had an adress and date for delievery. as well as someone to transport my car.

I was packing everything and there wasn't much. I explained everything I had and they sent over a contract with a price and everything.

Once all my quotes were in my company choose them as they were the cheapest.. so cheap in fact my gut said it was wrong.

I tried to convince my boss they weren't right for the job but money talks.. or rather not having to spend money talks.

They regret it now.

On pick up date they switched from weight to size of move. the price went from 1000 to almost 4000. And this was after having to explain over and over that I was not paying them a cash dposit that my work was paying for everything.

Which I had covered with the sales rep.

They took my stuff and after it was on the truck informed me of the new price and oh by the way surcharges for stairs and if the have to use a smaller truck for delivery.

I had no choice at that point as I had to be on the other side of the country working in less then 48hours.

My car was supposed to be picked up the same day.. wrong again they were told it was ok to pick it up the next day.

After negotiating again I had to drop it off..
Once I got to the company to drop it off I again had to negotiate that they take it since the person I spoke to forgot to mention they don't take cars after a certain time even though they are open 24hours.

They delievered my car without giving me any notice and instead of door to door like it was supposed to I had to take a train 50 miles away to pick up my car and again explain that the car had a deposit and I didn't owe the full amout before they finally released it.

My belongings took 2 weeks too long as the sales rep lied and my stuff was not locally stored it was kept in Vegas.

My work kept calling and calling and so did I.. no call backs.

After the overpriced move far more expensive in the end then any of the other quotes.

They called me on a Thursday and said they could deliver saturday or sunday.. short notice but chance had it I was off saturday.

I informed them I was off only saturday and unavailable sunday.

On friday they left me a message saying they were delivering on SUNDAY.. [EDIT].

I called back again, explained again that I was working sunday and saturday was it.

They said the boss would call.. no call
Called again.. boss would call.
NO call.

Finally called again .. oh boss said delivery 10pm saturday.

Then they tell me they want to charge me more money cause they cnt bring the big truck where I live.
And how am I paying them.

I told them to contact my work all payment goes through them.

When my belongings arrived they were thrashed. Boxes were ripped, broken dirty.

They said they had to put some boxes in new boxes cause others got broken.

One drawer on my chest of drawers no longer opens.
My cat post is missing.
They tried to give me someone elses table
I have someone elses box which contains a drum.

Now I have to wait another week for my missing items, and to return someone elses missing item.

Every step of the way after the sales rep is done they turn unethical, uncomminicative, and frustrating.

I WILL NEVER RECOMEND THEM TO ANYONE.

PEASE DONT USE Triple 7 Movers in Las Vegas for any move.

Service cost: $5000

Kellie, I too just moved to Atlanta for work and I don't know what you paid but Meg is right on! At first everything seemed normal. The tour of the facility in NLV et all. Then the day of the move "JAKE the SNAKE" tried to pull a fast one on me on the rate. Please everyone! Go Allied and do not trust these guys! I would say more in detail but I am currently in litigation with the DOT and my bank (charge back, ha ha). I agree, Jake's team - fantastic but 16 business days later, a damaged washer, a mover who works with Triple 7 didn't want to come up my driveway without charging me another fee. Then $150 for waiting? What? I had to call the local authorities because the contractor didn't show any ID and say who he was. We even adjusted our weight and the SNAKE still wouldn't listen. Also Triple 7 stated they would be using their own Trucks but, the facade is "Were a family owned and operated". No family communication here. I called everyday to get updates and the driver showed up 4 HOURS to arrival! Not a day in advance as they claimed. SO PLEASE DO NOT USE THIS COMPANY! EMAIL ME AND I WILL TALK IN DETAIL TO TALK YOU OUT OF IT!

Service cost: $2100

Movers were suppose to arrive @8:30am, I received a call that they were having mechanical problems with the truck and they would arrive in 1 hour. When they arrived the foreman went over all the paperwork and informed me at that time (not when I talked on the phone to receive information on all costs involved) that they were going to charge me extra for the plastic wrap and tape for the TV and cabinets. I had exactly 2 TV and 5 cabinets. I was told it would be $2.50 a roll of tape and plastic wrap. They only wrapped around the handles of each items. The price did not seem to bad, but I could have prepared the items if I was told in advance. they proceeded to start the move and mind you I did not have much for them to move( about 12 boxes medium size and 1 1/2 rooms of furniture- With 2 refrigerators and 1 freezer. They put my love seat recliners on the sides which in turn broke one of the knobs that operated the the foot rest. They dragged my wine cooler on its legs which bent the front legs. Some broken glass items ( THAT WOULD NOT HAVE HAPPENED IF THE BOXES WERE NOT STACKED WITH HEAVY BOXES ON TOP OF LIGHTER ONES) along with scrapes on some wood cabinets. It took them 1 1/2 hours from start to finish. The foreman asked me if they could just place the boxes in the downstairs area to help save me money..when they actually still owed me another 1/2 hour! I ended up moving heavy boxes upstairs. The foreman than went over the bill!! I was paying $110. per hour with a minimum of 2 hours..the price came to $275. the foreman proceeded to tell me that the materials they used for my move was $100.00, BUT he was not going to charge me for that, without taking a breath he quickly added---would you like me to add the tip to your card!! WHAT.. after they charged me $275 . He was not going to charge me for the packing materials?? Hmmm odd how the price was still over the $110. an hour. Cheats his company and customer!! But he wants a tip..(poor service does not equal a tip!! I found this company to be crooked and deceiving regarding their prices!! Would not recommend!

Service cost: $300

HORRIBLE HORRIBLE HORRIBLE  I don't have enough words to describe my feelings  about this move from Nevada to California.  I made 8 big moves in my life including from Europe to USA. All those big moves were fine. Never but never nothing broke. Unfortunately I have chosen triple 7 company because they sounded nice and responsible over the phone. I REPENT REPENT REPENT one thousand times for my choice.  What a nightmare that I will never forget. I asked the manager to go to my house to see my antique furniture personally so they would be properly packed or crated. Those are 18th century furniture and they are not replaceable. The foreman called Rick was only interested in making me signing a lot of papers which is fine but he should be supervising the packaging of the furniture. Rick   himself was the one breaking a leg of a 18 century desk when he unpacked it. His only comment was " it was wrapped too tight " and could not care less. Meanwhile the other man was throwing all the boxes and the rest of the furniture out the truck without any care while he was always on the phone and using foul language. My daughter had to tell him to watch his language. Of course I filed a claim. They asked for estimates from reputable companies to repair the damaged antiques which I provided several and kept waiting for some satisfactory solution to my case. They continue to misleading me including a person from the dispute department advise me not to fix the very damaged antique furniture so I kept on waiting with my house upside down. After 4 months waiting they had the nerve to offer $54.00  which I refused of course. I felt insulted. I kept asking why they kept misleading me but to no avail. Never got a straight answer. I did not write a bad revew earlier for consideration to them hoping for a fair and just result to this unfortunately matter. Now I feel I have a duty to warn future customers.   I have everything documented. This company does not take responsibility for their actions which I find it appalling.   Future customer BEWARE   they will destroy your belongings  .

Service cost: $4000

They picked up 5/29. I called that I was ready for them 6/4. They delivered 7/18. They did take a few dollars off every day after 31 days I think. They kept telling me a few days. A few days. A few days. And only if I called them.
Then charged me 300$ to transfer to a smaller truck (delivery in a city). The delivery guys worked very hard. The pickup guys.. not so much, but got the stuff in the truck.
I packed almost everything. The few things they packed were broken. One pole lamp was destroyed. One bent (and actually looks sort of cool). The bicycle had a bent wheel.
The claim process was not worth it.
 
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Service cost: $1800

  This was my first time using a professional moving company and I was so scared to commit to something that was such a big deal I almost moved myself.. however after some research into a self move vs. a professional move, I decided that the professional move was within my budget and the amount of satisfied reviews I saw made me confident in my decision to book with Triple 7 Movers. The salesperson was very informative and helpful and made me comfortable in the choice I was making without seeming like the thousand other sales people that called me pushing me and trying to earn my business.  The day the movers showed up, they were very professional and went above and beyond and exceeded my expectations.  I've read horror stories and have had a few friends tell me about unpleasant experiences with other companies but I experienced nothing but professionalism with this company and would definitely recommend Triple 7 Movers to anyone looking for a mover!  .

Service cost: $1500

This company came highly recommended bu t it has been a complete nightmare. They tried to tell meveryone my move was going to be DOUBLE what I was quoted. Then, and worst of all, they stole my ipad, several video games, Blu Ray player and my phone charger. It is very possible that they stole even more bUT since my move was only 16 hours ago, I haven't gone through all my boxes yet. The things they stole were NOT in boxes,they were moving..they actually took things that I put aside. I didn't realize they stole the items until 2 hours after they left my new residence. When the foreman gave me the bill he told me that I should take care of them with a good tip and he wouldn't charge me for the packaging materials they used (plastic wrap, which they weren't measuring as they cut it). I tipped them each..it makes,me sick to think they took the tip (a very generous one) even though they knew they stole over $700 worth of my stuff. I plan to pursue this to the fullest extent.

Service cost: $450

The company was very friendly when I contacted them. They gave me a date suitable to when I needed. They were extremely friendly when they arrived. They moved things as if the items were going to their own home. They were very reasonable on their rates and made me feel totally at ease at a time when you are nervous about moving anyway. I will tell anyone I run into that needs movers about them and would for sure use them again if I needed to move. It was a great experience.

Service cost: $495

I used Triple Seven Movers for a move from Las Vegas to
Portland (1000 miles) and they charged me $14,000 tomove a 2 bedroom house in June, 2016.That's right, you read it right, it was $14K and it wasn't even a door to door move for all my goods. So buyer BEWARE!
When they first came out to do the initial review, the
representative from the company gave me an estimate for a total of $9K and this was to move my household in 2 moves to save money.
So 2 shipments; one to move my furniture door to door and
the other which was all the rest of my household boxes in a joined semi truck because the second shipment of the joint truck would supposedly cost less. Both shipments ended up costing about $7K each and the move day was horrible.They did the classic bait and switch scheme where they give
you a low estimate and then give you the rea cost when they are
there on moving day because they know you are at their mercy. They charged me an additional $1K on moving day for all the supplies they used which they neglected to mention in the estimate. I would not recommend this company at all and beware of their low estimates.There are already other complaints on them at ripoffreport.com… I also wrote to AMSA the American Moving Storage Association which credentials moving companies because this untrustworthy company do not deserve an endorsement.

Service cost: $14000

I used this company to move across country from Las Vegas to Arlington, Virginia and paid a lot of money to have my family heirloom - a piano that was given to me by my mother. Upon delivery, the right petal was completely missing and will cost almost a $1000 to fix! Also, they lost several things, including the bed frame, so I can't even put my bed together and have to buy a new one. The worst part of it all is that they do not answer phone calls when you try to call them and politely decide how they want to handle these issues..your phone calls will go unanswered for days..if you're ok with lost items, broken items and have your phone calls ignored, then you'll be fine with this company.

Service cost: $1570

This has got to be the worst decision you will ever make in your moving life. They are absolute liars and money-hungry, special mention to Keith who started the nightmare for us by underquoting us to obviously bait us. He told us that it would cost us $1800 for the entire transaction and that we just need to prepare $800 for deposit on moving day. So we did just that. Come moving day, three of their people arrived and one of them started going through our house. At the end of it all, this guy quoted us for $6,000. What a complete scam. We told him our conversation with Keith, and we tried to get a hold of him to no avail. This guy who did the quote at our house went on his obviously scripted line that "we are here to help you .." we can do this and that empty words.

They took 5 hours to load our belongings - king bed, crib, changing table, kids's dresser, rocking chair, 3 pieces of hutch - these are the only big items they had to load. It took them 5 hours and they also charged for the "moving supplies" which meant they went wild in using their cheap packaging tape that was thinner than paper. They actually went around our house three times to make sure they weren't missing any empty rolls of tape. At the end of this day, we paid them almost $1800, and that's just half of the total cost. $1800 and we had to leave and sell for cheap our sectional, recliner, accent chair, barbecue grill, coat shelf and shoe shelf, 3 2x4 shelves, dining set table of 6 . We also had to haul all other items that we fit in our two vehicles. They also told us that they would deliver within 3 days of calling them. Good, some kind of good thing, yea? NO.

We called them on Wednesday, and they delivered Thursday of the following week. 8 days. We had to get new air mattresses, utensils, plates, and other essentials while waiting for them to deliver. The worst of it this specific situation? They said it could take up to 21 days to deliver when we first called them so we purchased items to. get us by for that long. There absolutely no ample amount of notice from them that they will be delivering today. There was absolutely no remorse on their end - not even sympathy. So come today, they called us and said that they will be here later this afternoon. But not without a catch. They said they would need to measure the distance from where they are parked to where the front door of our house is. Anything beyond 100 feet is another $100 for every 50 feet. They bring this up because they brought a 75-foot truck and an't navigate within the roads of the apartment complex. 75-foot truck for only 1200 sq ft of items. When we asked them why they would bring such a massive truck, they said they're thinking about themselves and need to make the trip worth it for them. They even had the audacity to say "Well, do you want your stuff?"

They needed to make the trip worth it for them .. when we're already paying them another $1800. Of course, this Keith guy, who's full of lies, never returned any of our calls or even picked up one of them. He is an absolute scam of a person. Going back, when the delivery got here, the first thing the guy asks for is the check and payment for the extra footage beyond 100 feet. Did I say they were greedy? THEY ARE GREEDY. They had been here an hour now, and there is still no item in our house. They had to have the money first. Before this was all settled, they wanted to charge us an extra $400 for them driving a massive truck. Does that even make sense? No. No, it doesn't. But they believe it is their right to charge more because of something that they decide on, without any form of notice to us.

They are unloading all our boxes right now .. on the sidewalk .. without regard that these could be stolen.

Spare yourself from this nightmare and don't ever let KEITH do this to anybody else. He is the epitome of deception of manipulation.

Move size: 4 Bedroom Home Service cost: $4000

Staff failed to abide by moving instructions, lost items, and worst of all failed to properly reassemble furniture. They threw out 1/2 the screws from my children's bunk bed. I asked why the screws were not being used. They pretended NOT to speak English or understand me and proceeded to take the remaining screws and make them disappear. The top bunk fell onto the lower bunk and was very dangerous. DO NOT use 777 Movers. Your children WILL (most likely) be injured. Their packing skills were terrible and they did not abide by the agreed price. I cut the move short and kicked them out of my house due to their ineptitude and damages.

Move size: 3 Bedroom Home Service cost: $754

Jason came over and inspected our old place, looking into every cupboard, wardrobe and garage. The quote we got was great, 8 move, $900 if we pack, $1700 if they pack. We’re older, my husband can’t see, we opted for the movers to pack. On the moving day, one guy was sick so only three showed up. Right up front they told us no way was this a 8 hour move. Ok, couple hours longer is not an issue, but it turned out to be two days long. $2200 on the first day, $2300 on the second day! $2800 above the quote, still haven’t found all my stuff but quite some breakage..Don’t hire these guys, they bare you with a low estimate and in the end charge twice as much. I gave them a week long chance to explain but no reply!

Move size: 4+ Bedroom Home Service cost: $4500