Trinity Relocation Group

My original review was around 12,000 characters and I had to shrink it to under 4,000 to post this review.

In short- AVOID POSH MOVING AND STORAGE AND TRINITY RELOCATION GROUP!

• We hired Trinity to move our belongings from Washington State to Tennessee

• The quote we received was significantly less than what other companies gave us

o Makes sense now- you get what you pay for

o Also quoted us half the amount of space on the truck we would need

 Even after we downsized from what we originally told them

o Actually ended up taking double the space from the original quote

o Ended up costing us about $2,000 more than originally quoted

• They told us that our belongings would be delivered 10 -14 days after pick up

• Trinity sub-contracted out our move

o Hired another company named Posh Moving and Storage without telling us

o Posh came and packed our belongings on 7/27/2023

• Posh Moving and Storage did not deliver our belongings until 37 days after they picked it up

o They drove our stuff from Washington State to their warehouse in Nevada

o Claimed they had 30 days to deliver and would only tell us they were “waiting for a truck”

 They also subcontracted our move again to another company to drive our belongings to TN

o They said their policy is 30 days (which they didn’t deliver on), regardless of what Trinity told us

• We got a call out of the blue that our stuff was being delivered on August 14,2023

o A driver showed up with not even a quarter of our stuff

 We called Posh and they at first didn’t know where our stuff was

 Turns out the driver loaded up only some of it and left the rest

o Our boxes were scattered across the truck bed

 I watched the driver picking up our stuff and putting it back into boxes

 Straps were detached

 My BBQ was broken

 My Fiancé’s Lululemon mirror was broken

o Driver drove through our new grass while I was waiving my arms telling him to stop

 Driver smashed boxes into a new chandelier, put his hands all over the walls and got them dirty, Snapped his fingers at my fiancé and demanded water! He’s lucky I was outside when that happened! How disrespectful!!!

• We made repeated calls to Posh and Trinity to check on the status

o Posh continued to say they were waiting for a truck

 Turns out they wait until they can stack multiple moves in 1 truck so they can save a buck

 Posh would not provide the owner contact information

 We found it on LinkedIn and sent her a message- no response

o Trinity wouldn’t transfer us to a supervisor

 Caleb claimed he was the only one and his boss didn’t have a phone number

 Other woman we spoke to said there are several supervisors and transferred us- still no resolution

• Driver that Posh hired, delivered on 9/2/2023

o Driver said our driveway was too narrow for his truck

 Even though it is a long straight driveway and several big trucks had no issues getting there during construction

o Requested an additional $1,200 for him to rent a truck and shuttle it to our house

 We ended renting a Uhaul, meeting the driver at Walmart for him to transfer our belongings from his truck to the Uhaul

• Several broken items

• Driver said he did not pack the truck but made several comments about the horrible packing/stacking job and the lack of blankets used

• All our boxes labeled kitchen/glass/fragile were on the bottom of the stack and the boxes were destroyed

• End result

o Posh offered to pay us $20 per day for the late delivery

 Still haven’t seen that $20

o All of our kitchen glasses and bowls were broken

o We have 3 boxes of kitchen items that were completely broken

o Lots of our larger items: BBQ, Lululemmon mirror, kitchenaid, wood crafted bench, kitchen table, barstools, TV stand were scratched, dented, damaged, and broken

o Around $5,000 worth of damage

• Do not hire these companies! They don’t care about your stuff and will not own up to their word or replace anything they damage. They will try to scam you out of money at any opportunity!

Move size: 3 Bedroom Home Service cost: $7000

Trinity quoted us around $2800. On moving day, a DIFFERENT company showed up with no notice or warning from Trinity. They wouldn’t accept the same payment as Trinity (e-check) and demanded we pay via Zelle, money order, or cash - without warning. The new group raised our quote to $4,000 (we had an additional two boxes and three suitcases, but one less bookshelf. At $3.89/cubic foot there is no way it should have been an extra 1200). Trinity had to low ball the initial quote to get our business. The new movers damaged walls, hardwood floors, and were late for pickup. We had NO choice or notice in being handed over to the new group, the new pricing, or new payment method. I will never work with Trinity again. What a scam.

Move size: 2 Bedroom Home Service cost: $4000

Do not use this company. They hire third party contractors and don't know all the upcharges you will receive. They hire unprofessional movers. The mover had MY NEIGHBOR in my apartment helping him move my things. They lost my stuff. Completely unreliable. The mess goes on and on - just save yourself the trouble and pay for a better company.

When I called customer service to complain they said they cannot escalate the call because they're all "managers" and the operations manager won't get on the phone. When I asked how to lodge a formal complaint they said to email them! HORRIBLE

Move size: Studio Service cost: $2900

I hired them to move my things from St. Louis to Nashville. They charged me over $1000 more than what was estimated. They took almost a week to deliver my things, my furniture/other items were damaged, and they lost several items (including my golf clubs, trash cans, luggage, and other items). When I called their customer service, they didn’t help at all, instead they gave me a website to file a claim. A month has gone by and I still haven’t heard a word about my missing items. These people are scam artists and no one should ever hire them.

Move size: 1 Bedroom Home Service cost: $3500

Move was from Chicago to Virginia. My sales rep was Kevin. I’ve read all the reviews and many have confirmed my suspicions.

This is their ploy:

1. Give you a quote after you list your items.

2. Tell the moving company they contract out that you have “Y” about of things when you REALLY have Yx3 amount of things.

3. Movers arrive and say “this is more inventory than you told us (lie) and charge you additional money (my price went from $3k to $5800k and I had to pay.)

We unexpectedly sold our 3 seater sofa AND love seat which SHOULD have dramatically dropped the move price. Instead we were charged 2.5k more! HOW IS IT POSSIBLE to drop 2 couches off the list and still be over space allotment. This exact trap “rate baiting” has happened to many others. DO NOT USE.

Move size: 1 Bedroom Home Service cost: $5229

Great price, nice salesperson, Trinity hired Best Movers. When best Movers came out, they wanted 2k more? Hard spot to be in when day of move and moving across county from WA to FL. Best movers crashed into walls coming downstairs and huge holes. Household items missed delivery date. Best movers took several weeks to figure out where our truck was. 2 months later a different company came out from Orlando. Helper was complaining about not being paid for 4 hour drive time to Tallahassee with driver in one of our guest bedrooms. TV damaged with large hole in center of box through TV. Many house household items missing. Mover said file it with Best Movers and left. Trinity was contacted several times. Easy way to get in contact is act like you are setting up new move or you will not reach them due to caller ID. But in the end no return call. Horrible, criminal company Trinity is. Not sure how they are 4 starts. Spend more and use different company to avoid Trinity.

Move size: 4+ Bedroom Home Service cost: $11770

They are NOT a moving company, but a broker. They find you a moving company. I needed an 8x10 storage unit cleared out after my father died and the contents moved from Florida to New Jersey. They doubled the price upon pick-up and DEMANDED more than $2000 CASH, so you can't dispute it and you are stuck! They BROKE all of my items and LOST MY MOTHER'S ASHES!!! They REFUSE to do anything about it. They are just the worst! I am so upset and they won't do anything. DO NOT USE!!!

Move size: Partial Move Service cost: $5500