Trinity Moving and Storage

Wowza! Trinty Moving and Storage Co. was wonderful!! My clients hired them to move their belongings. I packed and unpacked the move. It's so nice to work with a team that takes their work seriously and does so with a positive beat. I've been a professional organizer and operated my own business for nearly 11 years. I've worked with a ton of moving companies and have seen all types of things, good and bad. Trinty Moving and Storage was, without a doubt, the most professional, efficient, and fastest moving team that I've ever seen.

Move size: 3 Bedroom Home Service cost: $4200

My wife and I are moving long distance. At first Trinity sounded great for price and service. The price kept increasing as we came closer to our move and they stopped returning calls. That's when we found out they are brokers and use 3rd rate companies. The movers show up in a truck the size of a u-haul expecting to move a 3 bedroom house, which of course has been gone over with Trinity many times increasing the cost. Finally the driver of the truck tells us the prices going double and wants cash.Also says he wants us to tip his guys $100 each for their trouble. Even though we may loose our deposit, not without a fight, we went with a reliable mover for less money.

Move size: 3 Bedroom Home Service cost: $12000

Beware!! Bad company!! Two really nice guys wrapped all my stuff up and took such good care of it. But it was delivered unwrapped! wth! It was wet and fithy. Mattresses were soaked with dark water stains. "New mattress's" ? The chair cushions wrecked, 50" Samsung TV screen cracked up! I had even bubble wrapped all TV's myself. I had Broken dishes and missing items. Yeti coolers gone! The two "different" guys that showed up in a "different" truck, a week late! They started out nice, but when I said something about the filthy mattresses and the way the truck was packed they got a bad attitude. "Bad experience" They quoted one price over phone, then another when they showed up and yet another before they would onload. With! Then ended up charging my credit card $7,400. Original quote was $2,700. Wth!

Moved to FL. From Michigan. Took them 3 weeks, wth! Was told 5 to 7 days! Bad company!

Move size: 3 Bedroom Home Service cost: $7400

This company gained my business with lies. They lied about the cost as well as who would be doing my move. The individual they sent to my home was NOT who I was told would come, they arrived in the middle of the night and without providing identification, an inventory list or even measuring my belongings, they immediately demanded an additional $900 on top of the monies already paid. The man refused to leave my home upon me asking and the company has provided no empathy or understanding of what's transpired. $1300 has been paid to the company and they claimed a refund of $300 was 40% of the paid amount. This moving company is the perfect representation of why people are hesitant to hire movers. They take advantage of single women and others who have no choice but to pay their ransom and inflated prices upon pick up and deliver. Thankful I had enough sense to not allow them to take my stuff. Now on to fight for the rest of my money back!

Move size: Studio Service cost: $4000

The movers were very polite and took care in moving my belongings. The company was fast and effective at helping me move and took a lot of the anxiety that is normally accompanied with moving out of the equation. Their packaging service saved me so much time as I didn't even have to worry about packaging my many items and I could effectively focus more on other things. My belongings were also neatly organized and nothing was damaged in transit. Trinity Moving & Storage is a breath of fresh air when it comes to moving!

Move size: 3 Bedroom Home Service cost: $4100

Trinity engages in deceptive business practices. Beware. My experience with Trinity Movers has been horrible. I was then called by a sales person from Trinity movers and told that they were having someone else who was moving to a location near to where I was moving and that they had a facility near to where I was moving so if I acted quickly they could give me a really good price on my move. They made it sound like I had if I did not book quickly that they would not be able to give me a good price. I was told that I was getting a very good deal and they were taking off over 60% of the moving costs because they had someone else moving to the same area. I was also told by the sales person Cheyenne that I would be able to pick my delivery date. She assured me that I could pick my exact date when my furniture would be delivered no problem. I went through each room in my house and told her which items would be moved. She then had me sign the contracts while I was on the phone with her, because they needed to get the move on the books so that I could go with the other order that was also going near my location and that would allow me to get the substantial discount. Everything that happened after this point was a complete disaster. Trinity is just a broker.The company that they arranged to do my move was called American Home Relocation. The movers from American then proceeded to go through my home and tell me that the items that I had in my home were not going to fit in the truck. They also informed me that my piano was listed as a keyboard and not a piano (although my quote said piano) and that it would cost me extra. They also told me that my dressers would cost extra because they were bigger and that the mirror (which was listed on my quote) would cost extra. They told me that I would have to pay these extra charges in cash (which seemed really strange). Then after paying for these items (over $1000 extra dollars) they finished loading the truck and told me they were unable to fit out beds and several other items on the truck. There were not extra items not listed on my quote. Despite that they wanted another $1000 to put our beds on the truck (also in cash). They later tried to lower the price a couple of times but I did not have any more money so it didn’t matter. I had to leave everything behind. Fast forward to the day my stuff was supposed to arrive. No word from Trinity. I called and called and no one answered. I was told that when my items were on their way I would be given a call when they were to be delivered. My belongings were sitting in a warehouse in Chicago waiting for a truck that would be headed to where I was moving. Everything I was told by Cheyenne was a complete and total lie. I cannot tell you how much stress this has brought into my life. I believe that Trinity engages in deceptive business practices. I have read other people who were told the same sales pitch to get them to go with Trinity. They never tell you that they are a broker and that another company will be moving your things. They do not discuss the fact that your items will not be covered if they are damaged or missing. They do not tell you that the delivery date is not a firm date and that it could take 30 days (or more apparently) for your things to come. It is not right for a company to blatantly lie to you in this manner. It has been over 30 days and I still have no word when my things will be here and no one will give me any answers. I hope that someone will respond and help me to get our things so that we can put this horrible experience behind us. I would hope that no one else would go through an experience like this. Please chose another company and be careful!!

Move size: 4 Bedroom Home Service cost: $9000