Trinity Moving and Storage

I have used Trinity moving and storage three times now and have been impressed ever since they were recommended to me by the people who bought our house. Professional, careful, polite, on time. Competitive pricing. I've recommended them to many friends and my realtor. This last 'move' was to downsize items out of our house to consignment so was not a major move. However I had items including heavy expensive glass this is the 3rd time I have used Trinity moving and storage. I utilized their services on dressers, a heavy 8' dining table and an awkward huge 6 piece sectional. No problem. Darren and Ty were fabulous. Friendly, no attitude, respectful. Thank You Trinity moving and storage.

Move size: 3 Bedroom Home Service cost: $3650

If I can find one word that describes this moving company it's, WOW! This moving company is definitely the real deal. Recently did a move for our 3 bedroom house. Had to empty out my apartment into apartment near the university. The movers made the transition an easy breeze! The movers quickly emptied my apartment and the movers did a good job, the movers were pros. Due to me going to school, they understand my money problems and were able to work out a deal. Trinity Moving & Storage are the people to trust.

Move size: 3 Bedroom Home Service cost: $2149

They were the worst movers I have ever hired and up-charged their original quote by over $10k, completely destroyed over $6k in miscellaneous furniture which is somewhat to be expected. However, the vast amount of pure theft was highly troubling! A cologne collection accumulated over 15 years ended up "missing" in addition to several pairs of designer sunglasses and prescription designer reading glasses. After charging me over $20k to move a 3 bedroom house, the amount of items damaged or stolen easily equals that amount! DO NOT EVEN CONSIDER TRINITY! They will quote you a great price, then when the Foreman (aka driver) arrives will conveniently double your quote! Again, misquoting is somewhat understandable, but not by 200% and moreover, they are thieves and I will be filing a complaint with the better business bureau and pursuing legal action against this company! Again, read their reviews, I am one of many of their victims and only chose them based upon their low quote! I will happily provide more details to anyone interested to help ensure your family doesn't suffer from thieves and liars!

Move size: 3 Bedroom Home Service cost: $21000

So I gave them quite a few chances to communicate and correct this but now it’s brought me here. I am so beyond disappointed with how unprofessional this company is and have been throughout this process. They have yet to show up to deliver and it’s been almost a month. I call text and email and never get a response. We were promised a price out the door but when they showed up were charged much more or they wouldn’t move it. I had to leave a few items behind as a single mom moving to be closer to family was worth it but I would never use this company not recommend this company ever again. They are a broker. My daughter started school here and she’s been sleeping on an air mattress because Thea’s individuals lied and told me delivery would be in 2-3 weeks after pickup. However I was sent an email stating I get 30 days of free storage I don’t give a crap about free storage I want my stuff here and now! They apparently tell you a bunch of lies and then sit on your stuff until another family needs to move and you can load them in the same truck. I feel like I’ve been scammed and I want to tell others so they don’t experience this frustration and pure disappointment in their lack of communication lack of follow through lack of any sort of common business sense. Stay away! And find a more reputable company where you don’t have to pay a deposit upfront as I’m reading mode and more most moving companies at least the legit ones don’t make you do. Horrible company, very disappointing! And to think I originally chose this company because a us marine contacted me from their company or so I thought. I felt he had to be another breed of special .. I was very wrong.

Move size: 1 Bedroom Home Service cost: $3200

Today was supposed to be moving day for me. However it has become a bait and switch nightmare since dealing with this company!!
They are AWFUL!!
First of all I have been dealing with someone named Nicole from the beginning. I gave a full detailed inventory list back in October 2019 for this move which included the following:
1 queen bed with adjustable base/temperpedic mattress
2 nightstands
1 tv stand
32in t.v
1 Small loveseat with a matching chair
1full size futon
1 electric fireplace (same length as the loveseat)
1 5 tier shelf
1 round glass dinette set with 4 chairs
1 patio swing with a canopy
1 memory foam bean bag chair
1 55 in t.v
1 rolling birdcage
1 small bench
1 small deep freezer
25 medium size boxes
1 smoker grill
2 barstools
1 washer/dryer set
1 step ladder
3-4 totes
This was the original inventory list. The only thing that wasn’t on the initial list was a headboard/footboard that I recently acquired.

She gave me a quote of $1827 of which $577 was the deposit and leaving me the balance of $1250 which was to be split upon pickup and delivery. I agreed to these terms. However, now things began to get fishy when someone named Kati Douglas calls to confirm the move and inventory. Suddenly I’m being told that I never mentioned the washer/dryer and the fireplace. Being that I know that I only had the 3 appliances of course I knew I told Nicole about them because I said to her that the deep freezer was as wide as my washer but not as tall and the fireplace was the same length as the loveseat. Kati said she neede to listen to the recording and I wasn’t privy to hearing it myself. She then comes back on the line and said that I never mentioned the washer/dryer and now I had to pay an additional $305 for 90 more cubic feet. Needless to say I was pissed because I already have $577 tied into this move but now I have to pay more.. Really?
I paid it and when the moving guys showed up with a 22-26 foot box truck and not a semi of course the 446 space that was to hold these items in a straight truck was too small. Now the moving guy tells me I need to pay an additional $1387.70 for an additional 454 cubic feet bringing the space to 900 cubic feet. It’s Saturday January the 11th 2020 about 11:30 am and no one surprisingly is answering Trinity’s phone!!
I’m livid at this point! Finally some girl calls me from her home representing Trinity with a child screaming in the background saying she was helping another victim and couldn’t answer the phone. When I told her what was going on and voiced my displeasure of being victimized by Trinity Moving, she was too busy trying to explain how cubic feet works. I’m in the trucking industry for 32 years and cubic feet in a straight truck is different from a semi. I’m not trying to hear that! Point is you’re pulling a “bait and switch tactics” which is illegal and not only am I going to report it to the BBB I’m going to consult with an attorney on Monday morning January 13 2020

PERSPECTIVE CLIENTS BEWARE!!
DO NOT DO BUSINESS WITH TRINITY MOVING AND STORAGE.

Move size: 1 Bedroom Home Service cost: $1827

This is NOT a moving company, they are a broker for small moving companies. They pressure you into making a decision by saying they have a partial load near you and can share the truck. Then if you wish to cancel you are already within their 7day window. They smooth over any concerns you may have with the contract, then if you need them they don't return phone calls. You are locked into the contract and they are set up to counter any disputes you may address with your credit card company.

Move size: Partial Move Service cost: $4435