Trillium Moving & Storage Services

Look elsewhere.

Terrible service. Rude and argumentative upon pickup. Damaged furniture, one box soaked in grease and dirt. Took a month to deliver possessions. After two and a half weeks of being led on about delivery date was given 24 hours to procure three times the original quote and only after actively asking for total amount. Charged for wrapping which was declined and a storage fee even though it was made painfully clear to the company we required our shipment as quickly as possible. Worst customer service I have ever experienced.

Disorganized!! Pricy!!

Their initial estimation is was much much more than the real shipment weight. They don't provide you with the real shipment weight and they charge you based on their initial estimation which is called "minimum weight/ minimum charge"! they are too DISorganized! They get back to too late! every time you call, someone gives you a different answer about your scheduled and shipment! once they got back to me a week later after calling many times, asking them to please let a person assigned to my account answer my emails!! They rescheduled my pickup on the same day!! and after calling more than 10times, one month in advanced, asking them to please deliver my items in a time window of 3 hours, they did not! Funny thing! they tell you your shipment was lower than our estimation, but, that is what it is! and we don't EVEN provide you with the actual weight! NEVER EVER move with Trillium!

Horrific, abusive thieves.

I hired Trillium online to pack up and move my mom from Northern to Southern Alberta. They denied I hired them to pack, AFTER they sent their guy out. They sent only one man to do the entire job, brought no boxes or packing material, no way of moving the big furniture by himself. The company then proceeded to hold my mom's entire life in their truck demanding 3 times the amount quoted, and they wanted the funds in advance of delivering. We had to report them to the police who said never ever pay by credit card in advance.

They were disgustingly rude, nasty, stupid people. They stole everything my mom has ever had, including all her keepsakes from my late father, and personal records. The mover himself had to be helped by other seniors at the Manor in collecting dirty boxes and newspapers from dumpsters and liquor stores to pack her stuff and then the company attempted to charge me further for those boxes.

Please DO NOT HIRE THESES HORRIBLE CROOKS. They have destroyed my mom, she is sitting in an empty apartment depressed and very sick.

This company makes me sick. This is no lie, I swear, and we have many many witnesses to this crime and travesty.

This company is the nightmare…

Poor experience overall.

My wife and I hired Trillium to move our belongings from a storage unit in Fredericton to our new home in Calgary.  We chose them from a large pool of big and small movers that all had good and bad reviews.  Overall our experience was poor, but from what I've learned since sharing experiences with many people who have hired many different movers, it was a typical moving experience.  Maybe the whole industry is broken.  Maybe the rates are too low to be able to provide consistently good service. We had a few of damaged items, a lost lawnmower, and lots and lots of scuffs and nicks and scratches.  The damaged items were all packed by the movers, and after watching how a move goes I'm not surprised that so many items got banged up in the process.   My estimated and actual weights were very different (actual was almost double) but since the estimate was done using industry standards for our goods I wasn't surprised that there was a difference.  You pay for what the load actually weighs, so there really isn't much use in estimates, only the price/lb and the conditions of the move are important when comparing movers.   I requested a weigh scale ticket to show the tare and load weights…

Doubled the price, terrible customer service, and damaged goods.

I had an awful experience with this company. They nearly tripled my original quote and threatened to drop my belongings off in a facility in Scarborough if I didn't pay immediately. The manager was cold and condescending, unprofessional, and rude. It was outrageous and I was of course devastated. To top it off my daughter's dresser was broken and there was substantial damage to other items during that move. We are so disgusted and have reported to Better Business Bureau and CBC's Gopublic.

Do Not Use This Company For Moving.

I would never ever recommend Trillium company to anyone as it is one the worst experiences I've ever had with a service company. We hired them to ship our stuffs from Ottawa to Calgary on June 24, 2013. They were supposed to deliver them until July 10 but the actual delivery happened on July 18, after many calls and follow ups. By the time of delivery we had to pay the full amount so that our items could be dropped off. However, they did not provide us with a scale weight or a receipt. Twoexpensive items were lost (Total value of $800), the delivery guys assured us they would deliver them in couple of days or so, but they haven't done so yet after almost three weeks. We were in contact with one of the customer relations manager regarding our lost items and additional charges, but she didn't seem to be caring at all. There were also additional charges that had not been issued on our initial quotation. We were supposed to get a refund for those extra charges by Tuesday Aug 6, which we did not received it. The situation seems pretty awkward to us, as they delivered the small boxes and invaluable items such as books and cooking stuffs, but those valuable items (a brand new Samsung…

One star is too Much for this comapny!!

We had such a horrible experince with this comapny back in October.

first we had problem with scalling. first they came with 3260lbs, but we didn't accept it and told them that we will rescalling once we recived our items and will legally follow the case. and asked them to send us the scalling ticket. they refused to send it to us but they came with new scalling . this time was 2340lbs.

it seems they just swtiched the first two digits!!. funny.

Anyway we had waited for a long time so we just wanted to recieve our furniture, so we accpeted the new scalling even though we knew it's not accurate either.

finally we received our delivery after 3 weeks paitenly waiting! our furniture were damaged. even though they had charged us for the plastic wraps, all the wraps was ripped off, and the wooden part was broken. our china was all broken , It seems somone just dropped its box on purpose!.

we calimed our damage and after 2 months waiting, they said they will pay us $75!!they casued over $5000 damages and I don't know how they came up with $75 idea!!.

 Don't EVER try this comapny or you regret.

STOLEN iMAC, new & in box!

I gave them 1 star because there wasn't an option to give zero.

This company was a disaster to deal with, and I would NOT recommend them to anyone. I'm in the process of taking them to small claims court, as someone stole my new iMac (was in box AND listed specifically on the itemized contract) in addition to random overage charges (including a parking ticket??) AND failure to provide a guaranteed, government stamped weight page.

The customer service reps were completely unprofessional - one even attempted to bribe me by saying they'd remove the charges (that I wasn't contractually responsible to pay), if I would provide in writing that I wouldn't write a bad review. Who does that??

Anyway, to sum it up - they overcharged me by close to $800, stole my new iMac, and was almost a month late in delivering my goods.

If you are thinking of using this company..DON'T!

My husband and I had the great misfortune of using Trillium to move. Firstly, their initial "estimate" that they provide you is not even close to what you will end up paying. I paid several hundred dollars above what I was originally quoted. Just read the other reviews and you'll see this is a trend with this company. Secondly, they damaged our furniture to the point where we cannot use our desk anymore. It's literally broken in half. Our TV stand no longer sits flush. Our dining table is now scratched up. We were offered $30 for all this damage. Thirdly, in order to get a response, we had to get the Better Business Bureau involved, as numerous phone calls and emails went unanswered after waiting almost 2 months for a response.

This company's business practices and accountability for damages caused is beyond reprehensible. It's nothing short of disgusting. The only reason I am giving them 1 star is because I can't post without providing some sort of star rating. I would have otherwise given them 0 stars. Please save yourself the headache, money, and stress..find another company.

Worst company ever.

I chose this company because they offered a nice rate. They were late about 4 hours for the pick up. When they arrived and moved everything, they charged me for some covers they used.  as it was a long distance move, they said they can store everything for free until my move in date. But, they charged me $100 for the storage. I had to claim that amount.. The day of the move in,  they were late once again for about 5 hours. They damaged several of my furniture. I had for almost $5000 in loss. Brand new white leather sofa I bought 7 months ago, leather chaise lounge, dresser, bed frame.. I claimed for all of these and they made me wait about 5 weeks to tell me I will receive $100 for my claim. I moved a lot in my life, from 3 continents, and this is the first time I have so bad experience with a moving company. I will never do business with them anymore. If my review can prevent this nightmare, I'll be very glad.

Worst moving Company EVER.

If I could give this "moving" company a NEGATIVE rating I would, considering they are NOT an actually moving company they are a dispatch company that hires other companies to more your things for them. Right from the get go I should have noticed the red flags, they seemed to be kind and greatly priced once I said I would hire them to be my moving company it all went down hill from there. Not only was it impossible to get ahold of my customer service rep, but when it came down to actually having… read more a dispute and told her I was tired of the nonsense and wanted to make a complaint she told me this was not necessary and did not give me the information of her manager until I insisted once again. Once I finally got ahold of their so called "manager" I figured things would work out, boy was I mistaken. Not only did I waste numerous time and patience with this woman, they have now also wasted my money. I could send this woman 3 emails before she would get back to me and trying to get ahold of someone in the office in nearly impossible as they seem to ALWAYS be "out." After all the issues I have had with this company I have not been given a single apology, or explanation as why…

Avoid, avoid, avoid.

AVOID AT ALL COSTS! AND AVOID ALL PARENT COMPANIES - DO YOUR RESEARCH AND WATCH THE EPISODE ON CBC MARKETPLACE. This goes way beyond the "bad customer service" that we have all experienced at one time or another. I am talking horror story here. Numbers modified with liquid paper on contract after it was initialized and signed; missing furniture; broken furniture; invoice almost double the amount of the estimate; threats not to deliver and to add fees if you try to contest the charges. I'm astounded that in Canada, such a business hasn't been shut down; I beg you, don't make the mistake I made!! I know I won't see my furniture again (high sentimental and market value), but what is even more painful is to think of all the others who will go through the heartache and frustration that I went through.

You may think that you are getting great customer service through email at first, and that a trustworthy agent has been assigned to your move (in my case, "Rosie"), but beware, this is a generic email used by all employees; no specific employee is taking care of you.

I consider myself an educated customer and I was assisted by a lawyer at the time of delivery: trust me, you won't win…

Avoid like the plague.

This company is horrible. They called me the day before to say it would be double the price they quoted. They lost some of my belongings and never offered anything for them (even after 40 emails back and forth). They damaged other goods. The agents play dumb over email, in summary this is a total scam and should be avoided.