Transit Systems Inc

Move of antique furniture

Thank goodness my Son took pictures of the two pieces I had shipped. One was an antique settee, with wooden arms. It left Arizona in good shape, but arrived in South Carolina with one arm broken in two. The man that delivered it argued with me that it was that way when it was picked up. Again thank goodness for my pictures. I contacted the company, was told I would have a response in a couple of days. More than a week later I mailed to get a response several days later that they would refund $30 of my shipping since I didn’t purchase additional insurance. At the time it was offered I declined the insurance since I was assured the utmost care would take care of my furniture. Learned my lesson.

Ghosted me twice after I paid upfront

I needed to move about 25 boxes across several states and made the mistake of using TSI. The initial interactions were very smooth and the account manager who I worked with was responsive and attentive. I paid upfront for the entire job and then waited for someone to contact me about when I could get my items picked up. I was contacted about two weeks later and was excited to get the boxes out of my small apartment so I could move forward with my life. The movers never showed up despite me blocking off time from work to accommodate the window they had specified. I contacted TSI and was bounced around. I was forwarded to a dispatcher who told me he would follow up with me in 24 hours but he never did. I called TSI again explaining what happened and they told me they would flag my account. Someone contacted me about a week later telling me that my pickup time was rescheduled. I moved my schedule around to accommodate this and was ghosted AGAIN. I texted the number who called me about the pick up and no response. At this point, these boxes had been in my small apartment for a month and a half and were actually ruining my life. I finally called TSI one last time and told me to cancel…

Scam

Horrible experience. They took months to deliver a dining table set. Lost the chairs. Lie and deceive me and my customer everytime we contacted them. All the care is about getting a one time big payment from you. They don't really care about repeating customers. Or small businesses. Or the sentimental value of your things. They are there to make money. Their prices are outrageous. Ship with Uship by booking small shipping companies of 1 truck and two guys driving. They care and put love on what they do. And you support small companies and not greedy unethical big corporations like this one

Shipment of priceless antiques arrived severely damaged

On the recommendation of an antique dealer I used TSI to ship two family antiques, a table and a chair, from Connecticut to Denver. They both arrived broken even though they say they offer white glove service. I'm still waiting to hear from their claims department. I wish I had just used a moving company instead. I thought white glove service was offered to protect fragile shipments. Not so for this company.

Transit Systems Inc Damages Furniture.

If you do not value your furniture or personal items, choose Transit Services, Inc. (TSI). They are unprofessional, dishonest, and careless. My furniture was delivered September 2, 2017 and even though the company claims to provide white glove service, almost all of the items are heavily damaged.

TSI uses subcontractors to move their furniture and I was assigned Don Farr/Hindman Moving and Storage. When the company picked up my furniture the driver made a point of telling me that he purposely damaged furniture if he didn't like a customer, peed in the rosebush at a customer's home with the intent to damage it, threw up on a customer's rug when the owner did not offer him water, and tried to intimidate my family. I personally watched him drag my brand new mattress down the hall, drop an expensive dining room chair in perfect condition off of his dolly (fortunately I caught it), and miscount the items he was supposed to be documenting. As a result I had to correct the manifest myself. In addition, the driver was in so much of a rush that he was moving my belongings into the truck without labeling them appropriately or wrapping the furniture. I was told by Transit Services that…

Total Scam.

If you value your belongings, please do not entrust to this company. The photos speak for themselves.

Transit is not an actual moving company, they are merely brokers. We booked a move with them from Atlanta to New York City. We paid THOUSANDS of extra dollars to Transit for packing and added insurance, on top of the moving charges, to secure our valuable, fragile items.

Transit gave our job to Don Farr Movers (see their Yelp page). The movers were completely unprofessional. When we realized they were not packing our fragile items appropriately, we asked for better packing. Movers told us to let them do their jobs. We had flights booked for the next morning so had no choice but to let them proceed with the move.

When the items were delivered, two fragile, expensive vases were completely shattered. I reached out many times to Transit, including sending a note to the CEO. Ultimately, they denied all responsibility and referred us to Don Farr. After 9+ months in the claims process, Don Farr denied the claim, citing lack of crating.

When I spoke to someone at DF, she told me that crating was not part of their work order from Transit and therefore they are not responsible. They…