Transit Systems Inc

Transit Sytems took great care with my grandmother's furniture. I was extremely nervous about moving these precious family heirlooms from Seattle to Oklahoma City, but Transit Systems took away all of my anxiety. When the driver arrived, he was extremely kind and caring. He could tell I was worried and packed my furniture with extreme care. When I commented on what a good job he did, he went into detail about how they would further pack it at the warehouse. When it arrived in OKC, there wasn't a scratch to be found. Thank you Transit Systems for caring about my heirlooms as much as I do!! I will most definitely use your service again if the need arises.

Service cost: $987

When my parents passed away, I wanted 2 desks that had been in the family since I can remember. I looked on line and the best offer of service and price came from Transit Systems. It was easy to set up - although with the location of the desks and the deadline for my father's apartment access closing - there where some last minute challenges.. it was all taken care of in the end.
My pieces arrived very nicely wrapped and protected, and the driver was efficient and friendly as he unwrapped the desks.
I was very pleased with the experience.

Service cost: $1200

TSI made it very easy after requesting several estimates we chose TSI due to the competitive bid, the excellent and speedy service we received from TSI employees specially Phil. He completely explained the process, the contracts, and properly set the expectations. And, the movers showed up on time on the date quoted. They packed a very heavy mechanic's tool box full of tools as they said they would and quickly the box was on it's way. We were advised as to arrival date and approx. time. Sure enough, they showed up delivered the box, unwrapped it and placed it my garage exactly where I wanted it. NO fuss, no problems. Great service at a very good price. Thanks Phil and all at TSI.

Service cost: $1500

I am mostly very pleased with TSI moving services. I chose this company for economical price, flexibility in pick up and drop off conditions, and communication with TSI (Brian) over both the phone and email.
In the future, and I would use them again, I would make sure I knew the weight of the pieces as they had to charge me extra for more total weight. The furniture arrived mostly in good condition and I only had one piece, a box spring, that didn't make it in useable condition.
However, the insurance process was efficient and true to contract.
It was dealt with immediately.
All in all, a very good service and I would use this company again.

Service cost: $750

I contacted TSI to move a large leather sectional from southwest Florida to Atlanta, GA and was very pleased with their service.

The agent was extremely quick and helpful in setting up the pick-up dates and pricing/payment. The drivers arrived shortly before scheduled and had no issues wrapping and lifting the sectional out of the house and into the truck. It was then dropped off in GA within a week or two (which is considerably fast in moving schedules) and dropped off. They worked with my leasing office to obtain a key, find my apartment and place the item as I suggested. The driver even called/texted to update me on the process and deliver it properly, and they were very professional while doing so. I found nothing out of place and the delivery sheet had been left on the sectional per my instructions!

Overall, working with TSI was efficient, easy, and affordable. If I had to move anything a long distance again, I would choose TSI!

Service cost: $750

I am indebted to the professionalism and competence of TSI. Their personnel were gracious, helpful, responsive, and communicative at every step. They easily and seamlessly handled small issues such as a change of street destination after the shipment had left its origin. A larger problem threatened to inconvenience me when TSI's subcontractor indicated that the shipment would not be picked up during the scheduled 3-day window. I simply called TSI to explain the problem, and TSI took it from there: the shipment was in fact picked up during the 3-day window. The delivery was completed perfectly. I am particularly grateful to Philip Trendler, who was my contact at TSI. There is no doubt that I will use TSI for any future shipments.

Service cost: $1750

I would advise customers to avoid TSI at all costs. While they were very communicative when trying to sell me, their communication disappeared immediately after invoicing. Steve Sergeant was the representative and was misleading to the point of fraud relating to the shipping schedule. They took weeks to simply pick up the item and then just left it in a warehouse for weeks until I badgered them to finally ship it. After that, I had to call and email 6 times before any one would be give me the now very very late delivery update. When they did deliver the piano, it arrived *destroyed*. They didn't carry forward the instructions that it was a second floor delivery and the movers arrived with the (broken) item without adequate personnel to move it into the house.

It wasn't remotely packed professionally, had zero protection, and the items came smashed to the point of non-use. They did NOTHING to rectify this. No apologies, no discounts, no reimbursements.

The real takeaway is that TSI really isn't a shipping company at all. They basically advertise and take orders and then throw those leads over the fence to assorted shipping companies and then take zero responsibility to the actual delivery. Given this, I believe their advertising themselves as a "shipping company" is borderline fraudulent. I cannot recommend highly enough that you avoid them.

Service cost: $1200

Dont ever go for Transit Systems to move your things!! This is one of the most terrible service I have dealt with any of the deals I have faced. I have moved my things from New Jersey to Texas and it took 19 days for them to deliver.. They agreed for 5 working days to deliver, but they delivered after 10 days, when I received 60% of my things are missing, where I have packed 15 items and out of which 8 big boxes they have missed. Initially they don't have any clues where the packages are, after my multiple follow up (for which I have called close to 10 times), they identified that they have missed the package at New Jersey itself. Later they gave an ETA to deliver on 3 days. On the 3rd day when I called they provided revised ETA of another day, and then they provided new ETA on the 2nd fixed delivery time. Finally I receive the package after 18 days, with all of the boxes damaged, many of the glass items broken. When I called them, the response level is very worse!! Dont ever go for this. Worst part is they don't deliver on Saturday even if they have missed the deadline for which we need to pay additional $466 if they need to deliver on Saturday!!

I don't have Zero Star to select, else I would have given that!!

Move size: 2 Bedroom Home Service cost: $2600

Our item took 52 transit days and was damaged. DON’T DO IT! Our item, a solid maple table with the legs detached for transport, was picked up on November 30th and did not deliver until February 14th. They charge you the entire transport fee upfront so it seems they have your money and therefore no incentive for them to follow through on anything. Contacting the company is pointless as they do not respond. We were left a message on January 10th informing us that damage had occurred and to contact “Annette” to discuss the issue. We called repeatedly and always got voicemail. We left a message for her on January 11th, she did not call back. We left another message on January 15th, no response. We called again on January 16th and the automated system said we could not leave a message because the voicemail box was full. We got ahold of the “local” dispatcher for the item (not really local at 170 miles away) to discuss and they said “you have to talk to Annette”. I left yet another message for Annette on February 9th. I’m still waiting for a response to any of the calls. Table finally arrived on February 14th, three of the four corners have either rub marks or are flat out chipped off. Given the damage and that it took 52 days (so much for 20 days) to get here, I feel we should get a partial refund as we certainly did not get the service we paid for. I’ll just hold my breath and wait for Annette to call, I’m sure it will be any day now, if the table took 52 days, maybe the phone call does as well?

Move size: Partial Move Service cost: $1428

If I could give zero stars I would. My elderly and aunt and uncle had graciously given me their Steinway piano, with the hopes that I pass down our family’s love of music to my own little girls. That piano has been in the family for three generations, and not only has monetary value but precious and priceless sentimental value. They entrusted this company with this move, a simple one from Point Pleasant, WV to Columbus OH. It has been several weeks now and the logistics manager gave them one line email responses (“We’re working on it.”) and not one person has bothered to give regular updates or at the very least given an apology for the inconvenience (my mom and sister have given up over three weeks of time waiting around the house for this shipment, afraid they will miss the delivery.)
When I first heard about this, I thought maybe my family was being duped by some scam artists. I am shocked at reading some of the other reviews where people experienced similar situations. I am disappointed and extremely worried about this family heirloom, in the hands of this company.

Move size: Partial Move Service cost: $1200

TSI picked up the furniture items within the window of time I suggested, called a day ahead of time to be sure someone would be there, showed up on time, wrapped the pieces securely and emailed me that they were in transit. I received a call on a Thursday for Friday delivery and was given a 3 hour window. On Friday, I was called when the truck was half an hour away and it showed up right on time. Movers were courteous, took pieces around our house into the basement, unwrapped them and placed them where I wanted --all within 30 minutes. Furniture was well wrapped and not damaged. I was pleased with the move and appreciated being able to talk with a person to arrange pick up and delivery. Thank you.

Move size: Partial Move Service cost: $667

We had much difficulty with this company: sending too small truck; missing deadlines after paying for quicker service; and finally breakage of items -- boxes were literally crushed -- even though well-packed and marked FRAGILE. The only good things was decent price and very good movers at the destination end in San Francisco. Communication with the company was from the beginning EXTREMELY DIFFICULT -- days would go by with NO communication about anything. We were shuffled from person to person -- they sent a one man team for a 2-3man job and so forth and so on. It was very nerve-wracking and very frustrating. Due to the moving point in Nebraska we had few choices of companies -- but we started with one company and they have "subsidiaries" or something -- as you are moved along their lines with who knows? And god knows how many times our things were moved off a truck and back onto a truck. At any rate MANY GLASS ITEMS were BROKEN -- from ABNORMAL handling -- the boxes were crushed and mashed. I asked for refund -- NEVER GOT IT..even though promised for a breakage evaluation and refund of some kind. I'd look around for a better company with more overview of their scheduling and movers.

Move size: Partial Move Service cost: $1100

TSI has two-face on communication and quality of services. They did a great job when they quoted for you, I can always get connected with my rep Steve, usually either immediately or at most in half a hour, and had great talk. However, after they initially schedule the pick-up on July 17th, I was informed by the driver as late as July 15th that they need to pick it up on July 16th. I rush and exhausted to packing my stuff in less than 24 hours instead of two days. In addition, their driver arrived late for three hours, through the drivers were professional to packing my stuff, which was appreciated. I was informed on August 3rd that my stuff would be delivery on August 10th, which was late but acceptable, as in the contact, they said they will delivery up to 20 days. They claimed they would contact me at least 24 hours before the delivery, however I didn't hear from them anything the whole weekends (August 8-9th). Then the nightmare started. A new message said that they pushed off the delivery to August 17th. And basically that was the last phone call I got from TSI before the delivery, because they disappeared, played ghosting game on communications, asked you to leave voice messages without calling back. The same occurred again, no call in by August 17th and I had no idea when the delivery could be possible. After losing connection with TSI no matter how I tried on either my rep Steve, or manager Bob or other Customer Care. Luckily, I finally found the local dispatcher's information. When I called them, I was informed that my only opinion was August 20th, and was threaten otherwise the delay would continue. However, with the dispatcher's promise and fixed timeslot, I was confident to ask my employer for one day off and waited for the delivery. The nightmare continued. No one called in, no one showed up, no one answered my phone including the local dispatcher. By the end of the day, I finally got the driver's call, and they told me they had already exceeded their time, and the delivery must be pushed off to August 21st. I had to ask another day off from my employer, and finally received a desk which was not able to assemble, a rickety mobile whiteboard and a damaged cloth rack. The disconnection continued. Until my message said that I will dispute with my bank and report to BBB, though they still kicked the ball and provided with a poor compensation as $100 credit back and $100 gift card, which I never received until now! You know, they charged even more if you cancel their service, at a time when they do nothing!

Move size: 1 Bedroom Home Service cost: $3100

I searched for a moving company for several weeks however the reviews were really bad for all of them. then my husband chose TSI. i saw the reviews were not as bad. and the price was relatively low so we decided to go with it. they packed everything nonstop and moved them to their truck. off we go. after about one month they arrived at the location across the country with everything and the packing was even better than they did before they left. it is all worth it. thank you!

Move size: 1 Bedroom Home Service cost: $3000

I CALLED TRANSIT SYSTEMS AND SPOKE WITH EDWARD D'ADDIO. HE COULD NOT BE MORE HELPFUL,UNDERSTANDING, PATIENT AND POLITE. HE SET UP THE TRANSIT. MANY SENTIMENTAL PIECES OF FURNITURE INCLUDING A GRANDFATHER CLOCK AND ANTIQUE SLED ALONG WITH PRECIOUS MEMORABILIA. ITEMS SHIPPED FROM MASSACHUSETTS TO GEORGIA. ITEMS WERE CAREFULLY PACKED AND BOXED BY MY VERY GOOD FRIEND WHO SUPERVISED THE REMOVAL AND LOADING. SHE REMARKED THE MOVERS WERE WONDERFUL. THEY WERE FRIENDLY, COURTEOUS TIMELY AND EXPERIENCED. WHEN THE TRUCK ARRIVED IN GEORGIA, THE MOVERS CAREFULLY DELIVERED EACH AND EVERY PIECE OF FURNITURE AND BOX SAFE AND SOUND. THIS MEANT SO MUCH TO ME.
THANK YOU EDWARD FOR HELPING ME MAKE THIS HAPPEN.

Service cost: $3748