Transit Systems Inc

Horrible experience. They took months to deliver a dining table set. Lost the chairs. Lie and deceive me and my customer everytime we contacted them. All the care is about getting a one time big payment from you. They don't really care about repeating customers. Or small businesses. Or the sentimental value of your things. They are there to make money. Their prices are outrageous. Ship with Uship by booking small shipping companies of 1 truck and two guys driving. They care and put love on what they do. And you support small companies and not greedy unethical big corporations like this one

Move size: Partial Move Service cost: $2000

We needed to move my mother from Minneapolis to Spokane, WA. The original idea involved renting a U-Haul, but the service from TSI proved to be suprisingly cost-effective in comparison. The items arrived when expected and in good shape. TSI was responsive throughout, made sure that we had proper contact numbers and - best of all - it was easy to get through to a human being when we called. I recommend their service for 'small load and long haul' situations.

Move size: Partial Move Service cost: $2200

This company is a joke. I needed to ship a piece of furniture from Michigan to Oregon. After I paid for the shipment in full, the circus began. For 6 weeks they would leave a message on my Aunt's answering machine every Monday stating they would be there after 10am on a weekday. My Aunt would call them back - every week - and ask they did an afternoon pick up so she did not have to take off work or come at noon when her husband was off work. After a few weeks of this cycle my Aunt asked to speak to the supervisor because it was obvious no one was communicating in their company. Finally the supervisor told her it was inconvenient for them to have to go back to that side of town, it had to be a morning pick up, and they don't work weekends.    At that time I begin to contact via email to see what my options were, no reply for 10 days, I email again - no reply. I finally email Kathy who took my payment and started the transaction. They have now had my money for nearly 2 months, no communication and the run around.    I tell Kathy if you can't do the job just refund my money. She then tells me they will charge me a $100 cancellation fee. At this time it was mid December (October 22nd started the process) My Aunt had 2 weeks off work - I tell Kathy you have two weeks to pick this up, if not I am going to the BBB - she tries to absolve them of any bad business behavior. I thought giving them 2 weeks on their preferred time schedule they would be able to pick it up right away - it was near the end of the 2 weeks. I only knew they picked it up because my Aunt told me. I never received an email or phone call.    Three more weeks go by and I hear nothing. Not an email, not a tracking number - NOTHING. I email Kathy again - Oh sorry we sent you emails - it must have went in your junk mail. I was checking the folder all along - no emails. They were able to email me just fine before the pick up, when they actually sent an email. She states it should be there in a week. Nearly 3 weeks past after that email and I finally get a call late in the evening stating it will be there between 1-5pm. I asked them to call me 30 minutes before arrival so I could leave work. They did not. I knew in my gut they would not even give me that courtesy call so I made a preemptive strike by working from home that afternoon. I did not know what to expect from this company any more. Thankfully, the piece was not damaged but it took 3 months. It was a very irritating process. They dropped the ball the entire time. This company is a 3-ring circus. Not worth the hassle. Pay the extra money and go with another company.

Service cost: $800

I found Transit System Inc through Google search when I was trying to find out a way for interstate moving of my belongings. I got cordial correspondence from the day I contacted them. I got answers of any question that I asked them over the phone. Customer service was excellent. Pickup was perfectly on time by very decent driver and we had everything back nicely and undamaged. The person responsible for delivery was very approachable and took care of everything to deliver as promised by them and requested by me. They easily arranged moving my belongings (in multiple boxes) from roadside to my apartment with reasonable moving cost. I am very happy with the service. It was hassle-free and the price was very affordable.

Service cost: $1350

I had excellent experience with Transit Systems when we moved from Redmond, WA to California. Steve Sargeant was excellent in delivering what I needed. From the time I contacted them for a quote, Steve was straightforward in communication, to the point and always answered my questions with tremendous amount of patience. There was always an attempt to save money for me wherever possible. Steve, whilst busy, would always return my calls promptly. On the day of the pick up, the truck driver called me and they had concerns that I had not 'palletized' the boxes. However, Steve spoke to them about what was discussed with me and ensured that the boxes got picked up. Initially, I had the boxes delivered to a terminal in Irvine since I did not have a final address. Once the boxes reached Irvine, I spoke to Steve and had him arrange for them to be delivered to my address. Of course there was a fees but that was minimal when compared to the hassle of me picking them up on own (UHaul and what not!!).Finally, the price. I think the price is unbeatable and when you combine it with the quality, it makes for a great combo. I am extremely pleased with Transit Systems and recommend them to anyone without any reservation.

Service cost: $525

The TSI rep was friendly while quoting for the service. As soon as we paid the 875.00, communication ended. We had to follow up multiple times to get the pick up scheduled, to get our tracking number, to track down the package once delivered to the local warehouse and to schedule the delivery. Upon delivery, we found that the shipper never packed the items as we had discussed st length upfront with TSIs sales rep Eddie. We paid an additional 400.00 to have the item professionally packed. The delivery guy said our package was just sitting bare at the warehouse. When questioning why we paid for packing when they never packed it, we received a great tall tale of how the shipping industry works. Too bad they didn't explain that story upfront and we would have saved 400.00. We hate being misled by a vendor after paying them 875.00 to ship something weighing less than fifty pounds. Beware of Eddie and TSI.

Move size: Partial Move Service cost: $875

In as few words as possible,
Took my money
Outsourced my 2 pallet shipping to another company
1 of my pallets never makes it, when I call to figure out why I am given the number to the company they sourced my business to
After figuring out what went wrong and informing them of where they messed up, am rudely treated by "customer serv" but assured they would remedy.
Don't here back ever..
Contact again, given an incorrect BoL, contact again, told they can't correct till someone returns from lunch, contact again, they are all gone for the day..2 weeks after original order, no pallet.
Stay away from this company!

Move size: Partial Move Service cost: $450

I would advise customers to avoid TSI. They are very communicative when you ask for quote. They will call you back or will write mail before taking money. They take money all upfront. The moment money is deducted then you see the service. If you want to lose your boxes or want to miss your flight due to non-pickup then book this service. I booked this service to move my household item boxes from Lincoln to Atlanta. I booked it for Monday. I was told that person will come between 2 to 6. This is the only window they give on any day. I called up at 2 PM and was told to wait. They will not give you driver number. Then I called up at 5:15 and was told to wait for 30 minutes. Then I called up at 5:45 PM and was told that driver came and nobody was there. It was complete lie as I was outside my apartment. I was told that now driver will come tomorrow as hist shift is over. Why do you give 2 to 6 when after 6 nobody is available. I had a flight to catch next day. They told me to take money back or wait for tomorrow. I had no choice at last minute so I asked my colleague to give things to them. Next day, we did followup again and person showed up and took my 12 boxes.

It was delivered to me after 3 days. But what a surprise. All boxes were broken. I got 11 boxes. One box is missing for last 5 days. I called up this service and they ask to Atlanta truck service. Atlanta truck service is saying that they don't have clue for that missing box. I had all my clothes, blazer and what not. I was contacted by Phillip from this service who was calling back and mailing me back before taking booking. But as soon as booking was done, he will not reply you over email as well.

Do not take their service unless you do not love your things. Better to go to UPS, USPS and even Fedex but do not go to these people.

Service cost: $640

From beginning to end, my experience with TSI was terrific. After receiving an online quote, I called to clarify the details. My account rep, Carol, was very helpful explaining how the entire process worked how the quote was derived. With this information I was able to adjust my inventory to fit my budget. She explained that I would be given a 5-day window for pick-up and a 10 to 15 day delivery window. When I explained that there would be specific dates I would not be able to accept delivery, she assured me they would try to accommodate my schedule. The dispatcher called me twice to discuss and confirm the dates. As it turned out, the dispatcher was able to arrange my move over a total of just 4 days – pickup on Sunday and delivery on Thursday. The mover kept in phone contact as promised and arrived at the appointed time. He assured me that my items would remain in place on his truck and he would be delivering them as well. The mover and his assistant were courteous and efficient, and all of my belongings arrived in perfect condition. I was fortunate to find a moving company that could accommodate my needs at an affordable price. Excellent communication and customer service.

Move size: Studio Service cost: $1900