Transit Systems Inc

The TSI rep was friendly while quoting for the service. As soon as we paid the 875.00, communication ended. We had to follow up multiple times to get the pick up scheduled, to get our tracking number, to track down the package once delivered to the local warehouse and to schedule the delivery. Upon delivery, we found that the shipper never packed the items as we had discussed st length upfront with TSIs sales rep Eddie. We paid an additional 400.00 to have the item professionally packed. The delivery guy said our package was just sitting bare at the warehouse. When questioning why we paid for packing when they never packed it, we received a great tall tale of how the shipping industry works. Too bad they didn't explain that story upfront and we would have saved 400.00. We hate being misled by a vendor after paying them 875.00 to ship something weighing less than fifty pounds. Beware of Eddie and TSI.

Move size: Partial Move Service cost: $875

In as few words as possible,
Took my money
Outsourced my 2 pallet shipping to another company
1 of my pallets never makes it, when I call to figure out why I am given the number to the company they sourced my business to
After figuring out what went wrong and informing them of where they messed up, am rudely treated by "customer serv" but assured they would remedy.
Don't here back ever..
Contact again, given an incorrect BoL, contact again, told they can't correct till someone returns from lunch, contact again, they are all gone for the day..2 weeks after original order, no pallet.
Stay away from this company!

Move size: Partial Move Service cost: $450

I would advise customers to avoid TSI. They are very communicative when you ask for quote. They will call you back or will write mail before taking money. They take money all upfront. The moment money is deducted then you see the service. If you want to lose your boxes or want to miss your flight due to non-pickup then book this service. I booked this service to move my household item boxes from Lincoln to Atlanta. I booked it for Monday. I was told that person will come between 2 to 6. This is the only window they give on any day. I called up at 2 PM and was told to wait. They will not give you driver number. Then I called up at 5:15 and was told to wait for 30 minutes. Then I called up at 5:45 PM and was told that driver came and nobody was there. It was complete lie as I was outside my apartment. I was told that now driver will come tomorrow as hist shift is over. Why do you give 2 to 6 when after 6 nobody is available. I had a flight to catch next day. They told me to take money back or wait for tomorrow. I had no choice at last minute so I asked my colleague to give things to them. Next day, we did followup again and person showed up and took my 12 boxes.

It was delivered to me after 3 days. But what a surprise. All boxes were broken. I got 11 boxes. One box is missing for last 5 days. I called up this service and they ask to Atlanta truck service. Atlanta truck service is saying that they don't have clue for that missing box. I had all my clothes, blazer and what not. I was contacted by Phillip from this service who was calling back and mailing me back before taking booking. But as soon as booking was done, he will not reply you over email as well.

Do not take their service unless you do not love your things. Better to go to UPS, USPS and even Fedex but do not go to these people.

Service cost: $640

From beginning to end, my experience with TSI was terrific. After receiving an online quote, I called to clarify the details. My account rep, Carol, was very helpful explaining how the entire process worked how the quote was derived. With this information I was able to adjust my inventory to fit my budget. She explained that I would be given a 5-day window for pick-up and a 10 to 15 day delivery window. When I explained that there would be specific dates I would not be able to accept delivery, she assured me they would try to accommodate my schedule. The dispatcher called me twice to discuss and confirm the dates. As it turned out, the dispatcher was able to arrange my move over a total of just 4 days – pickup on Sunday and delivery on Thursday. The mover kept in phone contact as promised and arrived at the appointed time. He assured me that my items would remain in place on his truck and he would be delivering them as well. The mover and his assistant were courteous and efficient, and all of my belongings arrived in perfect condition. I was fortunate to find a moving company that could accommodate my needs at an affordable price. Excellent communication and customer service.

Move size: Studio Service cost: $1900

I recently had to ship a heavy memory foam mattress from NM to California. I was lucky enough to come upon TSI's website. It was easy to get a cost estimate from Kathy, one of their helpful employees. I chose the white glove service and was not disappointed. I was pleased to have the mattress pickup and delivered much sooner than expected, my daughter was thankful to stop using an airmatress too. I really want to thank the foolks at TSI for making this an easy experience.

Move size: Partial Move Service cost: $678

We used Transit Systems for a small move from northern CA to the St. Louis MO suburbs. We had a dining room set (table and chairs), breakfront, and a half dozen boxes and assorted "stuff". Not a full truck.

The two guys who showed up were great. They had called me the day before to let me know when to expect them and they were on time. They were courteous and very respectful of our house - they made sure not to damage anything or make too big of a mess.

They did a nice job of disassembling stuff and packing it up.

On the other end, they really did a nice job. They put everything back together again of course and even helped my son with a move of an existing table (being replaced by what they brought).

I was a bit cautious since this was not a company I had ever heard of and they were less expensive than the major movers like Allied. Ultimately there was nothing to worry about since they did a great job.

Move size: Partial Move Service cost: $1985

I shipped antique furniture from Boston to Chicago. TSI was professional, affordable and delivered ahead of their promised delivery time frames. I used the white glove service and the movers picked up everything from my 65+ year old parents' house making it super easy for them. They then delivered and assembled the furniture in our house in Chicago. Everyone was very friendly throughout the scheduling and delivery process. Additionally, this great service was also the most affordable and straight-forward that I found. Other services were pricier and they also could not offer precise windows for pickup and delivery like TSI could. Bottom line, I would use them again for long distance shipping--even with items of great sentimental value like the antique furniture they delivered to me already.

Move size: Partial Move Service cost: $850

Five years ago, I had given a green leather sofa to my cousin in Huntsville AL when I moved from my home in Atlanta to Memphis TN to be near family. At first we were living in retirement community and didn't have room for the sofa, although we kept the matching armchair and ottoman. When my husband died 15 months after the move, I moved into a larger apartment and needed a sofa. Shortly after my move, my cousin died and her husband decided to move to retirement community in FL, so I asked for the sofa back. Found TSI online, and they performed as advertised. A little pricy for one item, but of course it was worth it. The sofa arrived in perfect condition, and they even helped move my furniture to make room for it!

Move size: Partial Move Service cost: $700

I recently arranged to move a chest of drawers from San Jose, California to New Jersey. The piece had been in our family for about 50 years and had great sentimental value for my sister. I did extended research on companies that would move a single piece of furniture. I found they were few and far between and some were extraordinarily expensive. TSI Moving Company offered white glove service at a very reasonable rate. Their representative who handled all the details of the move, Steve Sergeant, was excellent. He worked with us on scheduling , taking into account work schedules and a brief vacation. He explained costs and the delivery process quite thoroughly. We had no issues at all with a timely pickup and delivery. The movers were excellent-on time, careful with our furniture, quick and efficient. It arrived in perfect condition. We were completely satisfied and would highly recommend TSI Moving Company.

Move size: Partial Move Service cost: $767

I recently worked with Phil Trendler from TSI to arrange a shipment of numerous desk parts and a desk chair from my sister's house in Illinois to New York. The entire process was a pleasure, from Phil's availablity and prompt responses to the pick up and delivery men who were very nice, professional, and respectful of our property. The communication from the company was exceptional and they picked up the shipment and delivered it as promised. A great company!

Move size: Partial Move Service cost: $800

We had one family antique desk that needed to be moved from our son's house in Colorado Springs, CO to our home in Rockford, IL. I was happy I discovered TSI. It could make all arrangements to move just one piece. I described the piece and got a quote. However, later, when I was able to provide more info about the piece, I got a lower quote. The service was as described. Easy to work with, kept us ahead on timing, and treated our piece with care. The piece arrived in better than the proposed time and was delivered and set up well. It's not easy to find a way to ship just one piece of furniture. I recommend TSI for anyone looking for such a carrier.

Move size: Partial Move Service cost: $600

I scheduled a move of 20 boxes through TSI from New York City to Las Vegas. They did not show up or call on the day they were supposed to pick up the shipment, so I had to pay an extra day of rent which they would not reimburse. The two boxes marked fragile on all sides were broken. One of the boxes containing a picture was lost. TSI would not reimburse me for any of these costs which came out to about $500 of damages. I spoke with Tom Tract and Steve who were both very nice in saying that these are common occurrences with the shipping company they contract with and that all these possibilities are in the contract I signed.

Move size: 1 Bedroom Home Service cost: $1200

I was very nervous using this service as I have had not so positive experiences with movers in the past. I only needed to move a mattress and box spring and TSI specialized in this! You made this so easy and everything went very smoothly. It was so easy and smooth , I was afraid I had not done something and called back to confirm but it was all good! Only one thing - I appreciate the link to the box supplier for the mattress/box spring but would have liked more online help in the actual direction on the actual boxing. At one point I found a video but then couldn't find it again. This could have been on the box site but it would be great to have that detail on the TSI site as well.

Service cost: $213

I am pleased to write about my great experience ce with Transit Systems.  I had to ship several items from Michigan to Washington. After receiving several transit quotes via email, Transit was the most reasonable. I contacted them and received excellent feedback on the process. A couple items were bulky, so Transit referred me to two resources for custom boxes. once I received the boxes and packaged the pieces, I contacted Transit for pickup. The original sales person wasn't in, but a backup was able to quickly locate my file and schedule a pickup. Pickup freight truck was on time and very cordial.  The shipment arrived on time, in excellent condition.   .

Service cost: $400

Transit Systems was a great company to work with. They were able to give me a good price and a guaranteed delivery date even on a Saturday. However, one of the carriers along the way lost a portion of my shipment which caused only a portion to be delivered on the date. Transit Systems rep was very helpful, located the boxes, and got them delivered to me the next business day. They then refunded me a portion of the charge. I was very satisfied.
I would encourage anyone who uses this company or others to pack your items properly! I was amazed how much abuse the boxes get on a long-distance move but all my belongings were fine due to good boxes, extra tape, and plenty of packing materials. .

Service cost: $831

The only reason we hired this company was to move a piano that once belonged to my wife's grandmother. We kept talking to them by phone to make sure they would take care of this item. The owner of the company assured my mother in law several times they were professional piano movers. So my mother in law hired them to move the piano and about 11 other light weight but bulky items. They did not show up on time and we had to continually call them to find out when they would be here. They arrived several hours late and drove up in a u-haul. Two guys moved the piano out of the house in the rain without wrapping it.. That in it's self wasn't a large issue but I did expect them to wrap the piano when they got it in the truck. It appears they did not. When the piano arrived the face board (under the key board) had deep scratches approximately 15 inches long. The part that hold the music was ripped off completely and the bench had large chunks taken out of it where something was banging on it the entire time it was in the truck. If the other 11 pieces were completely destroyed but the piano was undamaged we would have been fine. The piano is why we hired them and it was badly damaged. The estimate to have it repaired was $1200.00 and the bench will probably have to be replaced. We contacted the company who said we needed to contact the 2nd company they hired to move the items. That company would only give $300.00 for the repair. When my mother in law tried to speak with the owner of the company like she did before the move he was always too busy and would not call her back. I would NOT use this company again and I hope no one ever gets sucked into their, "Piano Experts" sales pitch again!

Service cost: $1600

I was extremely happy with TSI from start to finish. First of all, they really came through for us when we needed a last minute move when no one else could help. Their quote was accurate, their charges were straight forward (and the total amount didn't change during the whole shipment), their drivers and loaders were professional, and their communication was excellent. The one small damage we had (which I think is inevitable in a cross country move) was paid for right away. I was extremely pleased with the communication throughout the whole process. The representative stayed in touch with me and let me know where the truck was and exactly when it would arrive. The drivers and loaders (and unloaders) were some of the most professional I have met - very respectful of my things and my house. I'll definitely use TSI again and will recommend them to others.

Service cost: $8500

I found this company on the internet and was not sure if I should use them but they were fast with a quote and answered all my questions. 
I shipped a large queen size four poster bed from Mamaroneck, NY to Yarmourhport, MA.
Have to say that I would definitely use this company again.  Kept me updated on the whole move especially after the pick up.  The two young men who drove the truck and unloaded were very friendly and did a great job.  The bed was all wrapped and padded and the boys were quick to get everything out of the truck and placed where I wanted it placed.
Triple A rating for the boys and the company..Thanks, JC.

Service cost: $400

They were really terrific. On time, kind, fast and communicative. I was concerned because this was a partial load and since it would be shipped with other loads, things can go wrong or be late.
Both pick-up and delivery were right as scheduled, and staff  (on phone as well as on site) was efficient and yet also polite and respectful.
Both they and I didn't realize that one piece of furniture didn't get delivered (my bad, I was so excited that I didn't inventory the delivery list) but I called, they found the piece and delivered it a few days later. This was my second time using TransitSystems and I will definitely use them to complete this move.

Service cost: $5500

When picked up the driver was excellent! On time and very polite! Delivery went very well! I would use this company again and recommend them to friends as well. My items arrived and no damage at all. The driver that made the delivery at the other end of this shipment was fine. I was amazed at how smooth the entire process was.  The cost was acceptable and service from the first phone call to the last was handled in a very professional manor. The girls in the office answered all of my questions without hesitation. This was my first time with transit systems and it could not have been easier. Thank you, B. Constuble
 .

Service cost: $339

I was very happy I chose this company to move our grandfather clock and some antique paintings from NY to our son in Seattle. I found them online, and called to see what was what. The fellow asked me about the items, and approximate weight, and then gave me a very reasonable estimate to move the things. He told me the timeframe, and how the process works, which was very simple, notifications at each end and confirmation of pickup and delivery. He also said it was dependent on weight, so the price might change a little once they arrived. I had estimated the weight and rounded up, just in case. They didn't need to adjust my price at all. The fellows came exactly on time, packed up everything very professionally, even made a wood box for the clock. They took off, and had agreed not to deliver until after a certain date when our son's wife was due to have a baby. It all worked out great. They called after that date, delivered everything in perfect condition, unpacked, and took off. We were all very pleased with the whole process. I have to admit I was a little nervous at first, not knowing the company, but I was so happy in the end. Thank you very much!

Service cost: $2000