Transit Systems Inc

If you do not value your furniture or personal items, choose Transit Services, Inc. (TSI). They are unprofessional, dishonest, and careless. My furniture was delivered September 2, 2017 and even though the company claims to provide white glove service, almost all of the items are heavily damaged.

TSI uses subcontractors to move their furniture and I was assigned Don Farr/Hindman Moving and Storage. When the company picked up my furniture the driver made a point of telling me that he purposely damaged furniture if he didn't like a customer, peed in the rosebush at a customer's home with the intent to damage it, threw up on a customer's rug when the owner did not offer him water, and tried to intimidate my family. I personally watched him drag my brand new mattress down the hall, drop an expensive dining room chair in perfect condition off of his dolly (fortunately I caught it), and miscount the items he was supposed to be documenting. As a result I had to correct the manifest myself. In addition, the driver was in so much of a rush that he was moving my belongings into the truck without labeling them appropriately or wrapping the furniture. I was told by Transit Services that this moving company was professional.

The fact that TSI would work with this subcontractor says a lot about TSI's company values and business conduct. I complained when my furniture was picked up and I spoke to my contact, Kathy Temple, a Senior Sales Specialist, and her supervisor Operations Manager Robert Whitehead, and neither one of them took my concerns seriously. Bob's response to my concerns was, "The driver just talks to much." Now, my furniture has arrived and there is at least $4,584.49 worth of damage. My family and I were in tears when the furniture arrived.

When the driver (Chris) dropped off the furniture and it was clearly damaged, he refused to let me document it and even tried to hide the damage by placing the furniture surfaces out of sight. His intent was to have me sign the documentation without noting any damages. How can TSI be proud of this service? I could say more about the physical and emotional harm this company has caused, but I think the photos will give you most of the information you need to make an informed decision - CHOOSE ANOTHER MOVING COMPANY. I regret not doing more research initially and I hope that this review helps your protect your furniture and belongings.

Move size: 1 Bedroom Home Service cost: $2054

Wow!! where can I start seeing from all the reviews this there is a lot of complaints I'm not sure why it's rated A in bbb. The delivery started in New Jersey they pick up our mattress white glove service we paid extra for and they were very professional they picked up the mattress had enough people to carry it. The problem started when they got to Texas. 1. Transit gave our delivery to another company which we did not agree with. 2. The 3rd company metropolitan Couldn't find our address which we explain very very clearly. 3. We paid for a white glove service and the movers ask for our help very unprofessional. 4 The mover came into our Room filled with mud and we just got this brand new house Completely ruined our rug. 5. Then my husband had to help the movers move the Mattress. 6. The UN professional movers opened our Box outside in the rain and dirtied it with mud/ Dropped in mud. We told them we did not want the mattress and they took it back. Now we've been calling transit and metropolitan which has Been a huge problem. Transit kept saying we don't have insurance Which from what I'm reading a lot of people go through the same problem with them. Do you seriously need and InsuranceTo have the job done right which we paid for. It is not our responsibility that your employees and 3rd company ruined our mattress. Every day we called the company and they always say please allow 24 the 40 hours which has been going on for A month now. We have been nice speaking tothem but obviously it does not work and now we have to move This to court. She said let me give you an option you can have your ruin mattress back or a 60 cents a pound after ruining your mattress are you serious we want a full of refund of what we paid for our new mattress we gave her receipt pictures of the mudIn the mattress. What if your employees were upset put a knife in the mattress and said Hey you have insurance but I'll just ruin your mattress because I am upset do you cover thatYour liability insurance should cover stupid employees. Either you pay the full amount of the mattress back to us or we go to court and You will pay even more for this stress were going through because of your horrible Business.

Move size: 1 Bedroom Home Service cost: $3400

Thank goodness my Son took pictures of the two pieces I had shipped. One was an antique settee, with wooden arms. It left Arizona in good shape, but arrived in South Carolina with one arm broken in two. The man that delivered it argued with me that it was that way when it was picked up. Again thank goodness for my pictures. I contacted the company, was told I would have a response in a couple of days. More than a week later I mailed to get a response several days later that they would refund $30 of my shipping since I didn’t purchase additional insurance. At the time it was offered I declined the insurance since I was assured the utmost care would take care of my furniture. Learned my lesson.

Move size: Studio Service cost: $875

We were shipping 5 pieces of furniture (a couple of which were antiques) and 10 boxes from Houston, Texas to Durango, Colorado. Didn’t want to spend a fortune and didn’t have any strict time restraints. I chose TSI because they specialized in small moves. They gave me a quote online. We did not schedule the move until 6 months later at which time they asked for more precise measurements. The quoted price remained the same. Their guys were extremely careful and wrapped every piece of furniture so well that I thought there was no way they could get damaged. Although they will only guarantee to give you a call the day before delivery, they actually started alerting me about a week before as to delivery date. They unpacked everything as well as they had packed it and even placed and replaced furniture in the new house for me. Nothing was damaged! I would use this company again in a heartbeat.

Move size: Partial Move Service cost: $1800

This company failed completely in fulfilling the service that we paid for, and was totally non-responsive to our desperate attempt to make it work. We hired them to pick up an expensive mattress set in Pasadena,TX and deliver to Columbus, OH. Over a 3-day period, we waited every day from 2-6pm, when they said the pick up would happen. We did our part by packing the mattress set, with hired help, moved to the ground floor. After they did not pick up on the first and second day, we spent our money to stay in a hotel, since the apartment had no bed now. On day 2 the apartment complained about a potential fire hazard with the mattress being in the open hallway. We tried to work desperately with TSI to get them to move the mattress. On day 3 we called them repeatedly, reached customer service agents 3 times, every time we were told they will try to get it picked up. We informed TSI that we needed to move out of the apartment at the end of the 3rd day evening. We also left about 20 voicemails trying to desperately get them to do something so that we can get the mattress set out and leave. No response and no character or integrity in any of them to fulfill on what they were already paid for. At the end of the day they closed down and just left for the day, without calling us to provide a solution. In the meantime we were trying to sell the mattress set or even give it away. At the end of the day, when they were already gone, we gave the very expensive mattress set to a trash company and departed from the apartment. TSI brought us to our knees through their complete inability and lack of decency and character to fulfill on a task they were paid for. DO NOT USE THIS COMPANY IF YOU VALUE YOUR PEACE OF MIND AND YOUR MONEY. We lost a lot of money in the process, the cost of the mattress set, the 2 nights of hotel stay, and the hired services to pay for packing the mattress set and moving it down to ground floor. THIS IS A SAD EXCUSE OF A COMPANY, THAT IS OPERATED BY COMPLETE [EDIT] WHO DO NOT CARE IF THE JOB IS DONE OR NOT. Use some other service, pay more money if necessary.

Move size: Partial Move Service cost: $675

I needed to move about 25 boxes across several states and made the mistake of using TSI. The initial interactions were very smooth and the account manager who I worked with was responsive and attentive. I paid upfront for the entire job and then waited for someone to contact me about when I could get my items picked up. I was contacted about two weeks later and was excited to get the boxes out of my small apartment so I could move forward with my life. The movers never showed up despite me blocking off time from work to accommodate the window they had specified. I contacted TSI and was bounced around. I was forwarded to a dispatcher who told me he would follow up with me in 24 hours but he never did. I called TSI again explaining what happened and they told me they would flag my account. Someone contacted me about a week later telling me that my pickup time was rescheduled. I moved my schedule around to accommodate this and was ghosted AGAIN. I texted the number who called me about the pick up and no response. At this point, these boxes had been in my small apartment for a month and a half and were actually ruining my life. I finally called TSI one last time and told me to cancel the order. To their credit, I was refunded the amount I paid upfront, but I would never recommend using their service. Terrible communication from the shipping companies - ghosting a client once is bad enough, but twice is completely unacceptable. I understand that resourcing issues happen, but a simple call would have made a world of difference.

Move size: 1 Bedroom Home Service cost: $1800

I am 64-years-old and TSI Movers is one of the most INEPT, DISHONEST and UNETHICAL companies I have ever dealt with. TSI specializes in ‘small moves’ - under 2000 pounds - which the big moving companies do not handle. My load was, probably, well below 1000 pounds. My Mother, who lived outside Pittsburgh, died in mid-June. It was my job to clear out her condo, and prepare it to be listed for sale. It was a big job, but by the end of July, the items that I was going to have sent to San Diego - where I live - were ready to go. The load consisted of 2 small tables, 15 or 16 boxes, of varying sizes, and an old brass cash register. I called TSI and received an estimate from Steve Sargent, who I dealt with, almost exclusively, for the next 2 months. The estimate was $1620. I gave Steve my credit card number, and that was that. I thought. For the next 2 months, in which I exchanged at least 20 calls with Steve, there was a mix of empty promises and ineptitude. Oh, and excuses. Plenty of excuses. At the outset, I provided Steve with 2 contact numbers: mine (I was back in San Diego) and a friend in Pittsburgh, who lived 30 minutes from the condo. Providing TSI with 2 contact numbers was to be certain that, at least, one of us could be reached, and coordinate the pick-up date with the building management. Remember that the condo, itself, was empty. Steve told me, sometime later, long after the load should have been delivered, that TSI had called my friend twice, but got no answer. TSI had transcribed her phone number incorrectly, putting down 19 instead of 91. So, did they call me, instead??

ABSOLUTELY NOT. I was told by Steve that TSI attempted deliveries, twice, at the condo building. But NO NOTICE WAS GIVEN TO ANYONE! The management was, absolutely, not going to allow a drop-off to an empty and locked condo, and without notifying them of a date, approximate time, and proof of insurance. After 2 months of unreturned phone calls, empty promises and ineptitude, it seemed as if an actual pickup was going to happen. On a Friday morning, another moving company - apparently a sub-contractor to TSI - called, and a date and time was arranged. Two hours later, Steve called me. This is how he began:

“We’re going to be unable to fulfill your move.” That is VERBATIM. I was flabbergasted. An angry 20 minute conversation ensued. At one point, I told Steve that we had a contract. His response: “Well, that’s just terms and conditions.” Again, VERBATIM. I said:

“THAT IS A CONTRACT!! Terms and conditions, and a signature at the bottom.” I asked for a reason. Steve said he didn’t know the reason, which was an OBVIOUS LIE. That should be obvious to anyone reading this. Steve said my payment would be put back on my credit card. That took 2 WEEKS. Anyway, by this time, the condo had sold, and the closing date was fast approaching. I had to scramble to find a different ‘small load’ mover, and one that could do a pickup within a few days. I finally did so, but it cost me $300 more than I had paid TSI.

In summary, anyone who reads my review, and still contracts with TSI, has to be out of their mind. Don’t walk away from TSI. RUN!!

Robert L. Gordon, San Diego, CA

Move size: Partial Move Service cost: $1620