Transcontinental Moving & Storage

I moved from California to Montreal. I had a very good experience all along the way. Andy help me in every step of the way. I was informed by Andy that shuttle should be required, but driver made it with the big truck so we didn't need the shuttle service. Saved $800.00. I was very happy to start. The crew at the pick up was excellent. And same for the delivery. I took them 9 days to deliver my shipment after the pick up. That was perfect for me. Thank you for a stress free relocation

Move size: 2 Bedroom Home Service cost: $7500

I recently used this company as my mom was moving from Toronto to Vancouver. I initially spoke with Andy, who was pleasant and very professional.
After researching and getting many quotes from various companies, we decided to go with Transcontinental.
The pickup portion of this move was excellent. The movers were efficient and packed everything nice and neat for my mom. I wish this was the case on the delivery.
When the shipment arrived, it was a mess. My moms custom book case was broken, boxes were crushed, luggage handle was torn, furniture was scratched and the bed frame somehow went missing.
We were not impressed at all on the delivery.
I am not sure where things went sideways, but I wouldn't recommend using this company for your move.

Move size: 2 Bedroom Home Service cost: $6000

DO NOT trust these people with your personal things!

Quoted one price and then reneged once it was too late for me to change plans.

Lost one of my side tables, which, of course, meant I had to buy a new set.

Broke the pocket coils in a new 3,000 mattress (which had to be tossed out), and ruined a dresser beyond repair/use.

If you have a problem they WILL NOT take your calls.

BUYER BEWARE this SCAM of a company. They will cost you much more $$ than they quote!

Move size: 2 Bedroom Home Service cost: $6000

I went with this company despite the awful reviews because I only had 14 boxes (no furniture) to transport and figured how could you possibly mess that up?

I moved to the US (from Toronto) on August first and was under the impression by phone conversations I would have my belongings within the first week of August. It is August 24th and my things just arrived. Whether is was a miscommunication or misunderstanding, I was very patient in the matter. I was told I could avoid the $250 “shuttle fee” by picking up my own things from their warehouse in San Jose but was informed yesterday that there is no warehouse in California (being lied to) and I would have to incur this fee since their transport truck could not get to my address. Even though an 18- wheeler delivered my furniture to this address last week, without a problem. Today my boxes arrived completely destroyed, my air fryer broken, glassware (that I had carefully wrapped in paper and bubble wrap) broken, luckily there wasn’t anything of too much value, but save yourself the hassle and go with another company that will actually treat your things with a little more care.

Move size: Partial Move Service cost: $2200

My experience with Transcontinental Moving and Storage Services Inc. (address: 5010 Thimens Saint-Laurant, Quebec, H4R 282 / phone: 1-855-806-2121) was a nightmare from start to finish. I’ll outline everything in detail but to summarize:

1) Pickup time given at very last minute,

2) Charged exorbitant additional fee based on a fabricated weight,

3) 8-week delivery on a promise of 2-weeks,

4) No pro-active communication to keep me informed during delay,

5) My having to unload the delivery truck myself,

6) Failure to pay for broken belongings.

I was moving from Canada to the US and needed a mover fast. Transcontinental was the only option I could find in such short order. I saw negative reviews, but decided to bite the bullet and give them a shot. This was the mistake of a lifetime as they proved to be the most incompetent and dishonest company (mover or otherwise) I have every dealt with.

When picking up my belongings, their main contact Andy Cohen couldn’t confirm until the day before what time they’d arrive. As I lived in a condo, I needed to reserve the elevator; it was only blind luck nobody else needed to move in or out that day.

I wasn’t moving a high volume of belongings (1-bedroom condo, practically no furniture) so Andy, quoted me their lowest cost with a per-pound charge for anything above the target weight. To ensure I had enough funds in my Canadian bank account to cover the cost, I weighed every box using a scale with a 0.1 lb margin of error. I also listed each box and weight in an Excel workbook to ensure accuracy.

While I ended up going over the original target weight, I only had 49 small to medium boxes. As such, if I mistakenly weighed each item but only weighed them too low (versus half too-low / half too-high), that adds 4.9 lb at most. However, Andy claimed I had an additional 220 pounds over the weight that I calculated!

As such, Andy added an exorbitant charge, something other former customers have stated in negative online reviews. On top of that, they charged me $15 for a cheap sheet of plastic to cover a mattress I moved. It seems this is where they actually make their real money: milking people as much as they can after picking up their belongings (i.e. held hostage).

Initially Andy indicated they’d deliver approx. TWO WEEKS after pickup. However, they didn’t actually deliver until nearly EIGHT WEEKS later. You can imagine how costly it can get when belongings you can do without for two weeks are suddenly missing nearly TWO MONTHS!

Andy made zero attempts to proactively update me on their progress or provide a delivery date. And he gave me every excuse: there was a delay for another of their US deliveries, their truck broke down, the truck broke down AGAIN, they were turned away at the border because another customer’s documentation was wrong… Worse still, the sole reason I heard these excuses was because I’d call Andy in the days leading up to the next ETA, only to find out they were delayed yet again.

This whole time, I had work trips I was forced to push back over and over again waiting for my belongings to arrive. As luck would have it, the week they decided they’d deliver was the same week I had a trip I could no longer reschedule. Even then, they still couldn’t give me an exact date! I had to scramble to find someone to be at my place to take delivery, which is challenge when you’re new in a city you don’t know anyone. Thankfully when Transcontinental confirmed the date, it was the first day after I was to be back.

You’d think that their arrival would be the end of my troubles. Instead, when my belongings arrived, it was in a massive semi-transport that couldn’t get into the complex I lived in. Thankfully my building was the one closest to the street. However, I ended up having to bring in half of my belongings because there was only one mover with the truck!

When you pay for a moving company, it goes without saying you’re paying THEM to move your belongings. For me to have to carry my own belongings from their truck on the street, through a gate that I had to open and close each time we went through, and into my own home, is indicative of the complete joke that is Transcontinental.

Even then, after I unpacked everything, I noticed several of my belongings were damaged in transit. I took pictures and sent them to Andy Cohen to ensure that I’d be compensated.

Did I ever hear from him again? Of course not. That is the type of company they are!

If you have to move, avoid Transcontinental Moving and Storage at all costs! Even if you have to pay to stay where you are longer or put your belongings in storage until a real moving company is available, do that instead. You’ll end up saving yourself more money than what it will cost you to use these dishonest hustlers.

If I had the time or it was worth the effort, I’d take them to court. Either way, I’m posting this to ensure they don’t swindle any other unsuspecting victims.

Move size: 1 Bedroom Home Service cost: $2700

I moved my furnitures with this company and I haven’t received anything Undamaged. All of my furnitures are broken ( beds frame, drawers, guitar, kitchen stuff…). Moreover, 3 of my boxes missed in the moving and I received 3 boxes that are not belong to me. I have been following this situation for more than 2 months and none of them take the responsibility. Every time the just telling me we will call you back. Once I called Company and I was so sad for my furnitures There was a guy named Levan told me this is what is is do whatever you want to do. He told me the insurance will cover only 0.60 cents per pound which means I’ll get 2 dollars for my broken guitar that I bought $1000. Just don’t trust them. I wish I could give them 0 star.

Move size: 4 Bedroom Home Service cost: $4800

I found Transcontinental Moving via a Google search while looking for a company for a house move from Virginia to Alberta. The quote received was the lowest I got from the three moving companies I reached out to. I spoke with Andy and he explained how they were able to keep the cost low while not reducing the quality of service.

The experience from beginning to end was great. It was easy to get in touch with the office and all movers we interacted with were kind and courteous. All of our belongings arrived intact. I would definitely recommend this company for moving.

Move size: 1 Bedroom Home Service cost: $3600

I used them to move my stuff from Canada to US. The reason I went with them is because they gave the best quote.

But I realized my mistake when they delivered my stuff with 2 boxes missing. Those two boxes included perfumes, hair straightening road, toaster and stuff. A very coservative estimate of $500 ..

Driver response: we delivered what we got from the warehouse. They did not even bother to go over the checklist.

Official response: offered me 60cents/lb. $50 for the two boxes. It is a scam. Pull out some stuff and offer insurance which half of moving charges. I will take legal opinion and if possible, slap charges. Avoid at any cost! I won't mind sharing my experience with you to avoid you the pain. Write me at for more details.

Service cost: $1844

Not sure what is average as I don't do this often (thank God)
Communication: The quote was reasonable --but the actual was a bit more - but that is understandable I guess. When I made the arrangement the person didn't give me info about expected duration between pickup and delivery- until I realized this and called a week later to ask - he said 4-10 days- ( a bit of a shock) and I had to call a couple times after pickup  to get an update for delivery. The pickup guys were very good at protecting the stuff and  efficient --i packed everything myself but they disassembled the  sofa and the bed - Delivery--- different guys - refused to reassemble the sofa and bed-  they just wanted to leave- I had to call their office  who told them to reassemble it.  There was a metal floor lamp the base of which I had not yet  disassembled (I packed the glass shade), but the metal base arrived broken at a junction that was not the unscrewable site - not fixable.  

So.. Attitude of the delivery guys - not good - as well as overall communication not great (although one person was very good about explaining and helping me with the forms for the border.) I never got an impression of any of them really interested in wanting to please. So overall- "meh".

Service cost: $3275

Transcontinental went above and beyond with customer service and the crews on both ends were very professional.
My wife and I moved from Dallas Texas to Calgary AB.
They picked us up in the window and delivered right on time as told to us.
The estimate was right on except for an additional fee of $150 for packing which was explained to us prior to packing.
I highly recommend this company and would definitely do business with them again

Robert.

Service cost: $5725

I'm writing this review a few months after using these guys to make sure I still felt pleased with their service and plus, I've been really busy. I was skeptical as I read the negative review. But they came through with shining colors. I was getting a lot of furniture sent to me across the border. They walked me through the form(s). Overall, they answered all my questions and arrange the move of the furniture from a storage facility to their facility and kept it there until ready for shipping. I had to wait a couple weeks for an exact date. They do the north east corridor so they lined up enough customers for a full truck run and I was probably the first in NJ. They were off to Maryland next. The exchange on the Canadian dollar helped a lot making it the best deal. I had called and filled out online inquiries and spoke with 4 or 5 shippers and ended up with 4 quotes in a spreadsheet. I saved so much money with them, that I over tipped the movers who brought everything in. Granted, they tried the old "oh, they didn't tell me about the 2nd floor walkup and that will be more $$" but I rolled with it and tipped them well as I was planning to. I'm still pleased with them overall and I'd use them again.

Service cost: $2080

I used online site "The Relocator" to gather quotes for my move from Connecticut to Quebec. I received about 8 unique quotes, but the one I received from Transcontinental Moving & Storage was surprisingly low compared to the others. As they were so inexpensive, I decided to read up on their online reviews and noticed an even split between good and bad. So, I decided to use them.
Now that the move is complete I must say I have no idea how they ever received a bad review. My move was scheduled for March 2017, and it was the week of a major blizzard in the N.E.; Transcontinental Moving & Storage went out of their way to insure that the move was successful under horrible weather conditions. The office staff was attentive and did everything possible to make my move successful. The movers were professional, fast and friendly. Nothing was damaged or lost. They walked me through the customs process and I had no problems clearing my goods.
These guys are top notch and I highly recommend them.

Move size: 3 Bedroom Home Service cost: $6400

I used this company to move from Montreal to Victoria. The move was a little complicated, as it involved 2 pick-up locations, and two pianos (one was an imported grand piano and the second upright piano was at a third location) The packing and pick-up went like clockwork. There were a few hiccups on delivery end (the truck was a few days late), but this made me appreciate the company even more, because any problem that arose was dealt with honestly and professionally, with courtesy and commitment to service. I found Levent and his team to be highly competent and extremely trustworthy. I would highly recommend this company.

Move size: 3 Bedroom Home Service cost: $18678

Transcontinental Moved my Mother in law in December 2014. They quoted me a price of $1970 for 3200 lbs to go from Toronto to Vancouver. I had no additional charges and was delivered in the time frame as promised.They always kept me up to date when I called for updates of where her goods were They were easy to work with and I highly recommend this company. They took all the stress out of the move They definitely went the extra mile
Thank you guys for a job well done.

Service cost: $1970

Customer service great to deal with before you commit. Quite passive aggressive after. Unwilling to take blame for messing things up. The move started with a guy with a small truck showing up on the sag of move, claiming he was not given the big truck. He could only move half the stuff as a result. Ever since then, getting them to move the remainder had been a nightmare. They keep pushing the date. Today was the confirmed date and no show yet. At the point I am not even hopeful of receiving all my items, looking at the other reviews which I missed somehow. Praying that everything does arrive though when I am not sure. There are no good movers but this was one of the worst so far.

Move size: 3 Bedroom Home Service cost: $4000

Our family moved internationally with Transcontinental. I was pretty stressed out about it and spent a lot of time researching companies before choosing them. They offered the most reasonable quote, weren't pushy in any way and were
upfront about all costs and there were no surprises. Everyone was incredibly friendly and helpful each step of the way and answered all of my questions so promptly. They wrapped the furniture with care and placed items where I wanted them in our new place. I can't thank them enough for making a stressful time easy and we will definitely contact them for our next move!

Move size: 2 Bedroom Home Service cost: $4290

Excellent service from the beginning to the end. There were no issues of misunderstanding or unexpected overcharges based on what Andy has explained. Andy was very reliable, cooperative, polite, clear on information to be completed and method of payment. On the day of the moving, everything was numbered. At the arrival nothing was damaged nor missing. However always make a list of your own, writing a number on the box and on the notebook write down a brief description of what’s inside the box with that number. This is going to help you make the list they are going to ask you to complete and to avoid disputes.
The only issue that we had was that the moving arrived one day earlier than our arrival to Florida, however Andy has told us that the moving could arrive between those days and we accepted to send the moving on the 11th thinking that by the 19th (our arrival day) the moving was not going to be in Florida yet since they had other deliveries to do before. This demonstrates their efficiency and compromise. It was the first time moving with them and we wanted to be there to make sure everything was going to be complete and not damaged. Regardless, when we arrived, everything was there and in perfect conditions.
Now, we will be using them again for a smaller moving within the city of Montreal.

Move size: 1 Bedroom Home Service cost: $1600

As a second time moving with them, I was less stressed having more trust in them. Again their price reasonable with no additional costs as Andy ask to be very clear on what are the items taken to not give a wrong estimation. I packed my boxes and he advised me to not leave the boxes to empty or to heavy and to pack in the best way possible to not have heavy items putting weight on the delicate ones. He is very clear with the insurance plan.
The whole team is very friendly and they do the job in a very professional way being very efficient and careful.
Hours before arrival they make the phone call to let you know they are on their way. My Mother had to go to a storage room and the address was some how confusing but they had no trouble reaching the right place.
Thank you once again for your services.
If I have to use a storage room, I will do it without hesitation.

Move size: Partial Move Service cost: $1200

I would not use Transcontinental to move me across the street! After I gave them the quotes from 2 US companies that were going to move me from PA to Florida so they would have an idea of the size of the move they charged me over $5000 OVER THE QUOTED PRICE! They also quoted me $750/month for storage charges which they increased to $1100/month arbitrarily. BTW, the guy who came before to take inventory did NOT give any indication of a discrepancy in the total volume of the move. Many of my goods also suffered from poor handling and they never offered a reimbursement. NEVER AGAIN!!

Move size: 4+ Bedroom Home Service cost: $17000

They got the job done - my things were moved successfully from Chicago to Canada and it was nice to have a single contact person (Andy) but be weary of the initial quote! They added on an additional $540.00 without bringing this to my attention, and then on top of this, added an additional $780.00 worth of packing materials again, without discussing this with me. We had discussed that 3 wardrobe boxes would be included, but the driver used an additional 7 wardrobe boxes to put some of my items in, likely to make it more convenient for them carrying it. They put my snowboard bag alone in a wardrobe box - unnecessary - it was all contained and can be carried or wheeled. I discussed my concerns regarding the lack of consent to add a significant amount in packaging materials without my consent so he credited me for the 3 wardrobe boxes (as had already been agreed upon!) but then said I was over on the weight estimate (which had already been increased without me realizing it!) so after "crediting" me for the 3 wardrobe boxes, my bill was even higher. Again, I guess the job got done, but understand the initial quote may be less than what you actually pay!

Move size: 1 Bedroom Home Service cost: $3991

Let me start off by stating that this my third move in three years with almost the same stuff. Everything was okay until they shared the invoice before delivery. Their estimate was off by almost 40% (never encountered such issue before with any other moving company). On top of it, they added 570$ for packaging when I packed all my boxes and their loading crew themselves put the dining tables, coffee table, some garage stuff in boxes without even asking me and stating that there will be an additional charge. When I contested about those charges, I was told that I signed some paper before delivery and it was mentioned there.

Upon delivery, unloading crew mentioned that they won’t open any boxes (I only asked for boxes with furniture that their crew packed) and upon request only opened the boxes with dining chairs and no side tables or coffe table was taken out or assembled back. Parts were missing for tv table and they did not even pick their own unpackaging trash.

Trashy service and high price sums it up. Beware!!

Move size: 3 Bedroom Home Service cost: $8000

I hired Transcontinental for a move from Toronto to NYC (~1000lbs). I have to note that Transcontinental offered the most competitive quote out of the ~8 movers I reached out to.

I worked with Andy, the Sales Rep, from beginning to end, which made things a lot easier. He was very attentive to all my questions and concerns and got back to me very quickly.

The movers both in Toronto and NYC were polite, careful and arrived on time. All my items, including a large TV, arrived safe and sound! I highly recommend Transcontinental for your moving needs

Move size: Partial Move Service cost: $1850