Transcontinental Moving & Storage

We moved from BC to ON and had 2 separate deliveries. We were told charges will billed by weight which we signed and agreed. The day of moving,3rd party movers who is tired by Transcontinental came and repacked all our boxes claiming they need to be in bigger boxes so there are less pieces hence things wont go missing. When they loaded everything in the truck we got a bill for materials and labour fees for repacking everything that we had already done. They claim to be Transcontinental so I paid thinking I can have that adjusted with Andy who’s our main contact. When I called Andy he said the money did not go to Transcontinental and nothing they can do. They gave me a $100 credit afterwards when I overpaid close to $1400 scammed by those movers. Our belongings arrive on time, however they messed up our 2 separate delivers and tried to load off both shipment to one address. Andy claimed he was never told and charged us an extra $100. I provided in writing of his response saying 2 delivery is not a problem so he said it was an oversight on his part but he still needs to charge us the extra fee. Andy and this company is very dishonest and tries to put blames on others. Do not trust or use this company. Our belongings were damaged, boxes crushed and appliances broken. We didn’t bother claiming insurance as it was not worth the hassle dealing with them again.

Move size: 4+ Bedroom Home Service cost: $9000

I moved from Montreal to New York City. The movers came to pack the truck on Friday, October 29. My family drove down on Saturday. The movers arrived in NYC with everything on Wednesday, November 3. It was the bet move I ever had. Efficient. Outstanding price (the other movers I contacted were at least 2x or even 3x the price). Completely stress-free for us. Everything arrived on time and in exactly the same condition as when it was packed. The furniture was well wrapped to prevent damage. I was a bit stressed about the move because we have two little kids and we needed their cribs ASAP. But everything went so well, and I'm very grateful to the company for their help. I'd like to especially call out Andy (my contact there) for his professionalism and great communication. I was always kept in the loop at every stage of the move. I'd recommend this company for cross-border moves in a heartbeat.

Move size: 2 Bedroom Home Service cost: $2200

I just wanted to post my positive experience with Transcontinental moving , After shopping around for quotes I decided to go with Transcontinental moving for my move from Toronto to Los Angeles. There price was pretty much in the middle of all quotes. The pickup and delivery were amazing. They were kind and very professional to work with. They picked up and delivered on time as promised. The cost they quoted me was right on no additional charges. I know there is mixed reviews but I do highly recommend them.

Move size: 2 Bedroom Home Service cost: $6450

I wish I could give them zero stars. I have been waiting for my stuff to come from Vancouver to Ontario for over 4 months. Then I received them in a horrible condition. All my expensive aquarium glasses and my leather sofas that were purchased for several thousands of dollars were broken. My sofas are not usable anymore since their frame is broken and it’s indented on one side and the handle is also broken. The leather is scratched all over. I paid more than $5000 to this company and I received an awful service. I contacted them and I told them my aquarium glasses and sofas are all broken and scratched, they said that’s what it is and they are not responsible for the damages and hung up the phone on me. Please stay away from this company if you still would like to use your furniture and other stuff since they ruin them for you.

Move size: 2 Bedroom Home Service cost: $5089

Very upset that was told furniture would be delivered on a specific date when it actually was delivered another 4days later. When we received our furniture and boxes they were mixed with another load that was going to someone else.

Unpacking noticed missing boxes from kitchen and missing antique table that nobody knows where it is. For a load that never left their trailer I find very suspicious of people they have working for them.

Dispatcher would not give an answer on what they would do to find my table that has a lot of meaning for me. Very unprofessional company. $10,268

Ontario to New Brunswick

Move size: 3 Bedroom Home Service cost: $10268

I had a fellow Canadian in California recommend this company. Moving is always stressful, especially when crossing borders. I’ve worked with a number of different moving companies in the past and this is one that I was happy to work with. Andy was transparent and kept me informed on things for my move from Sf to Ontario. I left a key at my condo for building for movers to clear out my storage locker in Sf so I was not there and they got here in good time. The movers were fantastic - they were efficient, helpful and nothing was damaged. Last but not least quote was fairly accurate and not as expensive as other options out there which is appreciated during these tough economic times.

Move size: 1 Bedroom Home Service cost: $3000

I would never use them again, Andy the C/S rep. gave me a quote and then when movers came wanted to make sure we are still within the quote, they said yes. When we got a call from Andy he doubled it and said well to many things, I get that but if you have movers saying one thing then its doubled and they put one thing in a box which you said no to and charge almost $250 on top of that, they need to get all the moving parts on one page because it cost me DOUBLE of the quote. Would have went with someone else.

Move size: 2 Bedroom Home Service cost: $6700

Horrible experience, we were quoted a price based on our through description of our house and items. the quoted weight was less than half of what it ended up being so the price was more than double the quote. they came and repacked almost all our boxes saying it's easier for them, but then charge us for all their larger boxes and supplies without telling me that. they charged extra for every picture, mirror, tv extra to move it.

the moved took "longer" than Normal so they charged us $400 for taking longer To repack all my already packed boxes? We tried fighting the charges, with no luck.

then we had given them move out dates they call saying they can't come till the following day. then they call at 4pm saying theyll be there in an hour? We had to scramble to get ready.

we we told to give a 3 day move in window as we were moving across the country. we didnt hear anything at all from them so we call the day before the move in window and they say oh we won't be sending a truck for at least a week, maybe two. so we were stuck in a new place with absolutely nothing because there was no communication that this could be a possibility. it took 2 weeks to finally Arrive. furniture scratched up and when we commented they said it was like that when they picked it up, not their responsibility.

i would never ever ever recommend using them. Zero communication at all, costed more than double the quoted price and they really put us on a vulnerable situation and took advantage of us.

Move size: 2 Bedroom Home Service cost: $4700