Town To Town Movers

First off..there were Only 3 men that came to move my belongings, Not FIVE! AS WE DISCUSSED, MY THINGS WERE NOT ONLY BROKEN..BUT, THEY HAVE BEEN STOLEN!! The list is Huge..and Your Company is indeed responsible! I was willing to go FAR BELOW VALUE JUST to avoid a lengthy Court process. To which you're taking No Responsibility for & are trying to Say MY THINGS WERE STOLEN!! I HAVE WITNESSES!! I'll see you in court.. IF IT TAKES YEARS!! Which I was trying to avoid, but this is an atrocity!

Move size: Partial Move Service cost: $375

Do yourself a favor and DON'T use this company.

Quoted $540 to move a queen bed, dresser, end table, entertainment center(on wheels), recliner chair, computer desk & chair, small bookcase, 2 lamps, 3 pictures and approx. 20 boxes. Quote included 3 men and a truck @ $169/hr. for 3 hours and a $40 fuel charge. Seemed fairly reasonable for a weekend move but unfortunately this company didn't even come close.

The workers were so inefficient at one point I was close to telling them to leave what's left at the loading dock and I will bring it up myself. Unfortunately we were too busy getting the apartment setup for my parents.

When the final bill came in at $885 it was very disappointing and shocking. No justification for a 3 hour job turning into a 5 hour job, absolutely none..

Move size: Partial Move Service cost: $885

We had hired Town to Town movers back in 2014 when we moved from an apartment to a house and had a good experience with them. Based on that we re-hired them for our move this year to another house, but this time we had a very frustrating experience. To begin with they misestimated the volume of our move. Instead of sending someone over to asses the volume they estimated based on a phone conversation. This resulted in an increase of 65% from the estimated price. In retrospect this seems to be strategy to get the initial job. If they had given us an estimate anywhere close to the final amount we would have gotten quotes from other companies, but because they lowballed the quote we did not feel the need to. Even though we ended up paying more, we would've been satisfied if the service had met expectations.

On the day of the move we got four men with one truck. The men were very diligent and proactive and did a good job disassembling everything, however everything did not fit in one truck. This was the root of several problems that followed. The first truck went to the destination and another truck with a different crew was supposed to come and pick up the remaining items from the source home. Once everything reached the destination, the assembling job mostly fell on the 2nd crew. Because of this change the 2nd crew did not know how to assemble things back. So several items were left unassembled. The other issue was that the 2nd crew was not as diligent and proactive as the 1st one. They damaged our front door trims. The biggest damage was the ping pong table. They were quite inexperienced and tried to jam in the entire table with wheels through the area and damaged it in the process. After they were unsuccessful and damages were done they took the wheels off and were able to move the table in very easily.

After the move we sent pictures of the damages to Dave (Town to Town's owner), and he agreed to send people over to complete the assembly and fix damages. In the meantime we got our front door trim fixed ourselves. They came in and partially assembled things. They also tried to fix the ping pong table to no avail. After which they said “There’s really nothing we can do, sorry that it happened, things happen!”.

Recommendation: We will only recommend them for smaller moves (e.g. apartments). If your move has any big/expensive items (e.g. large sporting equipment, big couches or beds that involve assembly, etc.) - [A] ask them to visit you for a more accurate assessment, [B] Get quotes from other moving companies, and [C] hope and pray that right set of guys show up for the move. Otherwise, look for some other company.

Move size: 3 Bedroom Home Service cost: $2773

Beware! What an experience! First of all the The owner came to our house to quote our move and quoted about $1600.00 for the move. He underestimated this quote to get the job! That's dirty quoting in my book! The job ended up costing approximately $2500.00!! That is a HUGE difference. And, we had sold 3 rooms of furniture from the time he quoted and the time we moved. You cannot tell me this was not deliberate.

The owner told us that we would need 1 truck with 4 movers. When the movers arrived and saw what was in the garage -- right away said -- we are going to need another truck! And, they were right! . The moving crew called him and we had to wait for over an extra hour another truck to arrive. This was a waste of over $279.00 per hour!!!!

I seriously thought that this was one of the top movers in the city. Well I found out the hard way... I was wrong.

I was told by the office that all items that could not be boxed could be moved in C-bins and would be wrapped by the movers. With that said, I did not wrap our framed art myself. Needless to say - My pictures that were moved in these bins were not wrapped. several of my picture frames were scratched and ruined. When I called to talk to the owner about this he said he would give me .60 per lb. I asked him if he was going to come and weight them..,he said no, I'll send you a check for $20.00!!! Imagine that?? I can't even buy a 1/4 of a single frame for 20.00! I have a minimum of 10 picture frames that are ruined, not to mention some of my mothers china that cannot be replaced and a 3 burner crock pot is crushed and destroyed! And, I am not done unpacking yet!

This was a very costly mistake on my part. I trusted this company...and it was a big mistake on my part.

I would strongly suggest that you check out other movers -- you will be glad you did.

Move size: 2 Bedroom Home Service cost: $2500