Monster Movers Massachusetts

I hired this company to move me out of a house and I to an apartment. When the movers arrived I knew there would be a problem. I was sent 2 young men how was not ready to work. They took 4 hours to load not even half the house into the truck. They did not disassemble anything as was started in my intake. They then proceeded to the new place while I went to get more money that I did not have because they were taking their sweet time. As I drive to the new location I spotted them parked up by a liquor store, when I called they said they were just getting a drink. I took them 25 minutes to arrive to a place that was just 5 minutes away. Not only was there still furniture along with other belongs at the old house they left my furniture outside at the new place. I had paid them not know that what they had loaded in 4 hours which was not much was scattered all over out side. My living room, 1 bedroom, washer, dryer, etc..left outside. $764 I a single mom of 2 already devastated by the move because the owner of the home also took my money and never paid the mortgage was now also being disadvantaged by MONSTER MOVERS OUT IF BOYLSTON, MA. Please help me stop companies like this from doing this to others. Thanks to the help of my boss who rented me a Uhaul and strangers who were later compensated my furniture finally made it to the apartment. I will be taking legal action but just want to warn others. This was very unprofessional and the manager there felt that it was acceptable. No one should be paying this kind of money for bad service.

Move size: 3 Bedroom Home Service cost: $764

We have moved 5 times in 20 years.  We have never experienced such unprofessional, un-trained, un-caring movers.  The owner insisted he could do the move with one truck and 3 people.  We argued that no one else quoted one truck and only 3 movers (we had a very large house).  We also knew from experience.  He insisted he was right having done this for as long as he had. Our move included packing.  The packers did nothing but complain, did not wrap items and then because they were in a hurry, started throwing items unwrapped and from different rooms into boxes and loading them roughly into the truck.  They came to our new home, rushed to unload, broke several items, including the bed and an entertainment hutch.  We found a piece of the hutch hidden outside days later.  A mover broke the bed while we were watching him assemble it and then told the owner we broke it. They left at 1:00 AM, but not before they stood outside smoking cigarettes, swearing at each other and eating the last of the pizza we bought them.  They thanked us by throwing the pizza boxes out of the truck around the corner. The next day a couple of neighbors welcomed us to the neighborhood by letting us know how unhappy they were to be awakened by our movers and commented on their fould language.  When we complained to the owner, he did virtually nothing to diffuse the situation or repair our broken items.  We still have one box of broken items in our storage area just to remind us to be careful if we ever move again. Monster is quite an appropriate name for this company.  Never again.

Service cost: $2300

BUYER BEWARE!! I have been dealing with Monster movers since 5/2018 I was doing a long distance move and I had 2 parts to the move. 1st part was a move from San Francisco, Ca to storage unit in Indian Trail NC. Day before driver was supposed to be coming they called and needed to change the date. I agreed but explained that I needed to be out by 2pm as my lease was up and that is when I needed to turn in my keys. They agreed. The driver showed up with no help. He says we will pack up today and load it tomorrow. I explained that could not happened so he called the office. Another helper came shortly after. This took over an hour to get resolved. To make sure everything was out by 2pm Myself and my son assisted even though I paid for a pack and move. We finished with minutes to spare.

On 6/14 I received a call from a driver asking me where He was delivering the items. I said monster movers secured the storage so I wasn't aware of the location. Shortly after, I received a text" Hi, they delivered your items to NC but have not received payment. In order to deliver to storage we need payment or they will stay on truck and go to our headquarters in either California or Rhode Island. Thanks. Unfortunately I was out of the county at that time traveling for my job and could not comply.. I asked if they could wait for payment on Monday as I arrived first thing in the morning. This person said No! we are delivering your items you never told us you would be out of the country during delivery or we would've plan" I had my sister get my card number and send it to me so I could send it to them right away!

now to this fun week. I had a hard time scheduling my delivery ( part 2) from the storage unit to my new home in NC. They were not responding to my emails and not picking up the phone. I used a different number to call them and they picked up ( not the same woman I had been dealing with) Finally got it scheduled for 9/20/18. I get a final invoice and it was incorrect. So I call again, she tells me that's the price. I explained the quote received to do the job was much different. My original quote stated moving fees, storage fee $100 per month with first month free. Final quote had moving fees storage fees of $225 per month no free month and now a Credit card fee of $112.02 that was not discussed. I paid per pound for the moving fees. My original quote was for 2000lb. I had about 3000lbs. So I understand if the storage price went up a bit, But double and ¼. My items were not bulky it was mainly boxes. When I called they said someone would get back to me. Then I called again and started being sent to voice mail.
On 9/17/18 I received a call from Sarah, " Hi Erin This is Sarah over a Monster Movers. I am calling you to discuss your move with you. We are having a couple of issues due to the hurricane. The 20th is going to be absolutely impossible the only day I could possibly have somebody to do it is today" she goes on to say I have 2 options. One we could deliver tomorrow 9/18 but that would be the only day and option 2 would be to give you the actual keys and you can contract someone else to get your stuff. I called back and said I may be able to do 9/18/18 but I was doing the closing on the house at 1pm so it would have to be later in the day. Then the subject of payment came up. She said I can only pay with cash or Cashier's check. My bank is in CA and I can only take $500 a day out from the ATM. Can I pay with a credit card. She said NO She said we will push it out until 9/19/18. I messaged the person at 12:58pm on 9/19 asking if they are actually coming. I got a response of Yes. I asked if I could have timeframe window and I got no response. @5:43pm I called the business and they said the truck was loaded and they were going to contact the driver. At 7:33pm I got a text "just making sure Antonio arrived". I said No and asked what they were going to do about this, I had taking 9/19 off instead of the original date of 9/20. next I received @8:03pm We had to send another driver since you weren't ready with payment yesterday. He is loaded but is too late to offload tonight and he is out of hours. I stated that was not my fault as I starting messaging at 12:58pm. No response. Today I sent a message asking what was todays excuse. I got a call at 2:33pm saying I need to pay for storage and we will overnight the keys and you can find someone else to get your stuff but I can now pay with a credit card. Why couldn't I pay with credit card the other day.hmmm Well it is 5:08pm and I have received no information on how to make the payment or where my stuff is. I have called repeatedly again from a different number, they called back and when I answer they hang up. DO NOT USE THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $5832

We hired Monster Movers to move us from Connecticut to North Carolina - not knowing hurricane Florence would be appearing in the middle of our move. The movers were literally moving through winds and rain and were fantastic - it was a super annoying and challenging move but the crew was positive and upbeat throughout giving us high fives and posing for a bunch of selfies. When we originally scheduled our move, we had a rep come out and she throughly went over the entire quote, the process and helped us decide what to keep and what to chuck.

When we originally moved from Connecticut to California, we had an absolute awful experience with a van line and were convinced that we did not want to use one again because the damage and lies were unbearable. So, we found Monster Movers online - and chose them mostly due to the reviews online and we have seen the trucks in the neighborhood from time to time. We had high expectations after the initial consultation and they were met and passed.

Because our new house took longer to build, we had to reschedule our delivery so our items ended up in storage at the last minute and the office and crew were great about our last minute changes.

Move size: 4+ Bedroom Home Service cost: $8500

I used Monster Movers for a local move from our house in Westborough to our new home in Needham The closing was delayed and we had everything we owned in the truck. The crew at Monster Movers was patient while we figured out what was going on. Ultimately we needed to store our belongings overnight but got permission to set up our beds so the kids could get settled. The crew and the truck were already gone when we found out we could set the beds up! We didn’t expect what happened next but to our surprise despite one of the crew members being home eating dinner they came back and set our beds up which meant moving other furniture and boxes around in the truck. They didn’t ever complain and seemed sincerely happy to have saved our day. The next day we were able to move everything else in to our new home and the crew finished the job the same way it started, with a smile and a firm handshake. Hard workers, no damage, freindly and helpful staff. Would definitely use again.

Move size: 3 Bedroom Home Service cost: $1976

We hired Monster Movers for a long distance move from Massachusetts to Florida. We moved long distance before and we were nervous about when our stuff would arrive at our new home and if everything would make it to our new home. We were a bit skeptical about guaranteed dates and only our shipment being moved on the truck due to past experiences but Monster Movers did exactly that! The crew arrived and took things apart and wrapped them and were pretty efficient getting it done. The driver, Tony told me he was leaving that same day to head to my new home. We still had to get there and started to wonder if the movers would arrive before us and they did! They arrived the evening before we scheduled the delivery and we saw the truck parked as we passed on our way to our hotel. Tony, the crew, and the office staff were polite and professional. Great job, thanks guys!

Move size: 4 Bedroom Home Service cost: $8500

I recently moved to a house near my school campus and I hired Monster Movers  to help me move my belongings from the apartment I was staying at to my new living space. The apartment I used to live in was a furnished apartment, so I didn’t have to provide my own bed or nightstand or desk. Since the room in the house I’m currently staying at was unfurnished, I had to provide and bring such things along with me. More things to furnish my bedroom meant it would be more of a hassle to move and no one to really help me settle in. The day I was moving in, Monster Movers were on time and they made sure that none of my belongings were missing. I knew I could trust them with my belongings, and they reassured me customer satisfaction. They treated all of my belongings with delicacy and werevery professional. When the time comes I have to move out of my current living space I’ll definitely give Monster Movers a great review.

Service cost: $1400

This moving experience was a complete nightmare! Local move, 1st floor, 1 bedroom apartment. I had already moved ALL of my clothing and electronics on my own. Most of my stuff was going in storage (provided by them). To begin with, they showed up a day later than I booked, which wasted a whole day for me. Offered $50 off and a third guy for the next day, which would have worked out except all 3 guys that showed up the next day (no uniforms, all very young, in an Enterprise truck) kept disappearing into the truck (the back, the cab) for smoke breaks, personal phone calls, one had a friend actually swing by. All 3 guys complained the whole time about the heat (it was 72). It took 3 guys 4 hours to load the very little stuff I had. My 65 year old mother and I could have done it faster. They stopped for lunch on my time (during which I had time to go to the new place, shower, have lunch..) All in all I was charged for 9 hours with 3 guys (quoted 4 hours with 2 guys). I was also charged 4x what I was quoted for the storage unit. I was not allowed to follow the guys back to the storage facility to oversee my things being put away, and had no choice in which or what size unit they put me into.. They forced me into a 10x15 unit (huge!!). Again, I was coming from a small (700sq) 1 bedroom apt, 2 weeks later I moved my things to a 5x15 unit with shorter ceilings and I have room to spare.When I called to complain about the service I received, I got 2 sentences in before the OWNER himself started swearing and screaming at me. Among the obscenities that were said to me: "If you want to be f**ing sarcastic, I can be f**ing sarcastic!" - this was the response when I expressed surprise over the size of the unit they made me get, again, the OWNER. He also told me that he had "taken a few psychology courses and knew I was obviously upset over something besides the move", when I told him I would be removing my things he tried to apologize by telling me I was "too emotional and should have waited to call until I was rational about the situation" (please understand I didn't get emotional until I was screamed at and swore at by someone who had possession of most of my belongings, and even then it was just me bursting into tears). He also admitted at this point that he knew that I would have fit in a smaller storage unit.As I said, 2 weeks later I removed my items to a different storage unit eating the cost of yet another rental truck and more storage fees. When I arrived to collect my items from my storage unit with this company, not only did my belongings only fill 1/3 of the unit they made me use, but they had someone else's things in my unit!! There was a grill, several mattresses, a couple bureaus, bookcases all of which did not belong to me!! This means someone else had access to my things, as well as I had access to theirs. This whole experience has been a complete nightmare, reducing me to tears several times. Additionally, this company claims to have an A rating with the BBB on their website, but not only is that not true, they aren't even accredited anymore! See the link! http://www.bbb.org/central-western-massachusetts/business-reviews/movers/monster-movers-in-boylston-ma-103414 DO NOT USE!!

Service cost: $956