Topline Moving and Storage Inc

I was moving from Maryland to North Carolina and Topline was able to accommodate picking up my things on fairly short notice. The moving crew themselves were very nice, professional, and careful. One major red flag was they wrapped things of mine without asking & then charge me quite a bit extra. I let it go but it's something to watch out for. if they start wrapping things and don't ask, say something.

I have never experienced such an unprofessional management team. Just to make sure this list is comprehensive and no one gets taken advantage of in the future:

- The quote they gave me was so wildly inaccurate that they tried to charge me an extra $1,200 on top of the quote. Not sure what training they go through but pretty egregious. My suspicion is the quote low to get the job and then get you on the other end.

- When I asked for an explanation of the additional charges they just shrugged me off and said its how it goes and kind of acted like I was crazy for being so shocked.

- They never sent me the updated quote, I only found out a day before they were meant to arrive

- The delivery was late to NC, so I had to scramble to adjust my schedule. I never received updates from Topline, I kept having to call them so really hard to plan around their delivery.

- They threatened me multiple times with increased prices, withholding my stuff, etc.

- Called my mother (who was my backup contact) without trying to contact me and told us each different information, seemed to be trying to play us off one another. It felt really deceitful and a bit manipulative.

- Changed the terms whenever they felt like it. Example, I was told I had to pay the balance upon delivery in cash. Then was told I could pay with card. Then when I made them mad for asking for additional information they said I couldn't pay by card and threatened to hold my belongings.

-Extremely rude communication - when I was traveling for work (and had shared I would be in advance and what time I would be available for a call) they wouldn't even let me get to a safe place to call them. I was threatened with my stuff going to storage and additional fees if I didn't call them immediately while going through customs in a foreign country.

Overall, they made it seem like they were doing me a favor when I was paying them to do a job. I have never experienced anything like it, but I cannot reiterate enough, don't use this company. Find literally anyone else.

Move size: Studio Service cost: $2500