Top Removals

This was the third time I had used Top Removals in 2 years, and prior to this last occasion had been very happy with them the first two times (thus why I used them again). However, this time they damaged a chest of drawers to the point they were un-useable and put chips in my very expensive cot. I contacted them with photos of the damage and they said they would investigate. Over the next 6 months I emailed them in excess of 10 times, and after the initial response telling me they would investigate, I never heard from them again. So much for them having insurance and being an honest and reputable company. NEVER AGAIN.

Service cost: £300

Top Removals are/were contracted by Newham Council to assist with decanting homes closest to the Olympic Stadium. Our actual removers fee was paid for by our landlord, in this instance - the Council. Their MD/Rep visited my flat before the move and surveyed and advised on what items to pack.  They never mentioned anything about not packaging TVs for collection, and I actually highlighted this (its a 42inch LCD) at the visit. Tops delivered my TV to our new place damaged. I contacted them within 24hrs on the move - they sent a guy to 'investigate'. This guy assured me that their insurance would be notified and I would be covered. 3 months of stress and headache ensued until I actually gave up. They are corrupt, (tried to settle me with a second hand TV as long as I did not mention the damage to the landlord or future movers from my old estate). They are liars, failing to reply to countless messages every time. I had no choice to use them under the circumstances of my house move - but if you do have a choice be wary of what I have mentioned above. The recession is awful, however its good for cleansing away businesses like these.

Service cost: €400

These guys are more like a man with a van service, but less professional than some men with vans I have hired. They were good and prompt in the quoting stage, however that was it. I asked for them all day and double checked whether the truck would be big enough. They said yes but then the movers came three hours late, with a van that was far too small for a 1 bedroom flat.  Another van was sent after a long delay. It all started four hours too late and they were grumbling as if it was our fault. To make a long story shorter, the whole day was stressful. I was shocked by how they packed the truck, have never seen that kind of lack of care used. They assured me it would be fine. Move was finished past midnight. We have since found over £1000 of damage to furniture and home. The company clearly does not respond to our repeated requests for compensation despite advertising themselves as having insurance. What can I say - I'm kicking myself for not looking up this site before. Use these guys only if you have a very easy move.

Service cost: £600

Hi Sienna,
I just wanted to let you the know the move went seamlessly this morning.  The two gentlemen we had were very good.  They got on with moving everything carefully and with due consideration for the chaos in our home.  I appreciate its effectively their jobs but having moved a number of times, I can honestly say they were fantastic and made the morning run smoothly and stress free for me.
I look forward to them moving us again on the 26th September.
Thanks,.

Service cost: £360

Through what is a usually a stressful process, the guys frim Top Removals operated in the most efficient, professional and polite manner possible and turned it into a very easy process.
They packed up my apartment for me remarkably quickly and did a really good job.  They could have easily slacked given I was paying by the hour, but they grafted non-stop.
Everything was packed well and handled with care - not one broken or damaged item which is unheard of in my experience.
i shall most certainly be using them when I move again in a couple of months.

Service cost: £579

I booked Top Removals with very short notice. I had some large furniture items, antique cupboard, mirrors and pictures and some delicate lamps. One of my tables needed to be dismantled and re-built on delivery. The service and response time to my request was fantastic. They were fast, efficient and very professional. The same goes for the team that helped move everything. They were really helpful, carefully handled a few tricky furniture items and worked very hard. The best removals experience I have had and highly recommended to all. Thank you!

Service cost: £330