Top Rate Moving

My husband is a retired Army General and we have moved 31 times in 40 years. We recently used Top Rate Moving and Storage in Miami and had the absolute best experience ever. From the very first phone call I knew we were in safe hands. We moved from Kentucky to New Jersey and everything arrived on time and perfectly. The movers on both ends were courteous and extremely professional in every way. We would highly recommend Top Rate Moving And Storage to everyone. When we said good-bye to our movers, I truly felt like these movers were our friends.. They treated us like royalty!

Move size: Partial Move Service cost: $276722

At getting estimate quote from them, I listed exact number of items and each item dimension. I decided to go with them since the quote is way better than others. When they came pick-up and loaded in truck, cost went up for $500 saying volume increased for almost 80 sq cu from estimate without physical measurement; just eyeballing. Worst to come, they delivered (by other sub-contractor) after two weeks, two items missing, one of them is TV from the box; wrapped the mirror and glass top with their blue blanket and tapped around placed in box by steeling the TV. When I talked to them, giving excuses and avoiding the call; I felt I was just talking to wall for weeks no resolution.

Move size: 1 Bedroom Home Service cost: $2000

This company was recently known as, Long Haul Movers. Eli Shalem is the owner. I lost $28,000.00 worth of belongings due to theft and damage. I won a judgment from Eli Shalem in the amount of $10,000.00 plus court costs in a courtroom in California (where they are incorporated as a business and is the highest amount you can win)..and several years later still have not received any money. Eli showed up in court and threatened me that day. Said I could not prove that they stole or broke anything. So far, they have simply reinvented themselves as this company. Take heed. DO NOT HIRE THEM.

Move size: 4 Bedroom Home Service cost: $28000

I hired these movers several weeks ago and it's been almost two weeks since they picked up my stuff. They lied and said my stuff would be at my place by last Saturday just so they could get my money. Now I've heard nothing from them and there's no word on where my stuff is. Last I called the lady on the phone told me she has "no idea" where my stuff is. If these idiots don't return my stuff soon all in tact then I will sue them.

Don't fall for this scam.

Move size: 1 Bedroom Home Service cost: $2000

They lost my $600 smart TV. Then they lied about the estimated time for delivery. I called them repeatedly and they did not give me any idea of when I would receive my stuff. They charged me $50 extra to wrap the night stand with duct tape for safety and it was broken at delivery. There were some items missing from the night stand as well. After weeks of waiting, finally the driver called me just one hour before delivering my items; when I told him that I was at work, he literally threatened to leave my stuff on the street unattended or cost me $500 for every extra hour that I needed storage!
They will not reimburse for the lost items
I would not recommend this service to anyone.

Move size: 1 Bedroom Home Service cost: $1600

The actual moving guys seemed to know what they were doing. No one else did. I was told I'd get my stuff by July 2nd (4 days after they picked it up) and it didn't arrive for another 2 weeks. They probably lied to get the business, as they were contracted through Assurance Van Lines. The Assurance folks (who I realize may have been the ones lying to get the business, but they did drop the price a lot, so I'm guessing it was actually Top Rate Moving lying to them) said Top Rate Moving had a convenient route scheduled from Lexington to Kansas City and their dispatcher really wanted my business because my route was directly on the way. Then, Top Rate Moving, after picking up my stuff in Kentucky, turned around and shipped my stuff East to Georgia, held it in a warehouse and then shipped it West to me in Missouri — ridiculous. Plus, they lost my table and damaged my underbed drawers. For weeks, they couldn't give me any idea of when I'd get my stuff, until I got a call the day before from the driver. All of this actually did mess with real-life travel plans too, and I still don't have a kitchen table, more than a month after they picked up my stuff — they just lost it. If they just didn't lose my table, I wouldn't have even written this review, despite all the other things here.

The only redeeming thing is the guys who actually picked up and dropped off my stuff were on their game, very attentive and had a mix of an experienced guy (fluent in English) and two really hardworking newer guys (not fluent, but worked hard to communicate with me despite that, which I greatly appreciated). I suspect the offloading and reloading at their Georgia warehouse was not done by these guys, causing the damage and the loss of my table. They do pick up their phone for customer service, but their hours are limited only to work-day during the week, so not very convenient if you work. They also put you on hold forever and a day after you call in. The biggest issue is when they do pick up, they still don't have any way to solve your problem and can't provide any information.

I seriously never write negative reviews like this, but this experience has been sufficiently awful for me to do so. If they fully reimburse me for the table or deliver it to me, I'll post a better review or update this one. Still, if you have the choice, don't use Top Rate Moving and don't book through Assurance Van Lines either.

Move size: 1 Bedroom Home Service cost: $1900

Everything but the initial sales pitch was a mess or a blatant lie.

They told me they'd pick up my things on Friday, but that that date may change as the pick up date got closer, which I understand. At the beginning of the week they said pick up would be on Saturday. That seemed reasonable to me. Then Friday afternoon, a driver called and said he was on his way to pick up my things. I thought it was a simple miscommunication and it wasn't too difficult to get out of work and get my things picked up. No harm, no foul, I thought. It turns out that these last minute changes and "miscommunications" are indicative of the way this business runs.

Trying to get my things delivered was a nightmare. Three weeks after pick up, I called and asked at dispatch when I could expect my things and was met with some of the worst customer service I've ever experienced. At first, I just thought the women answering the phone must be busy or stressed out and that's why they had such a sullen and combative attitude. They made it seem like asking "when can I expect my stuff?" was an audacious question that didn't deserve an answer.

I called on Monday and asked when I could expect my stuff and was told "this weekend" and that "someone would give me a call two days before delivery."

On Wednesday I missed a call, but no message was left.

Thursday I called to follow up and was told that delivery would be Friday between 1:00-5:00PM. I expressed that this would be difficult for me to arrange one day in advance, given my work schedule. Ashley, who apparently is in some management position, informed me that "no one ever has these problems" and that an alternative delivery time would cost "thousands of dollars." After I asked several times what alternative solutions there are because getting out of work was not possible, Ashely informed me that she didn't actually know how much it would cost and she'd have to look into it.

In the end, I asked my landlord if he could let the movers in and also looked into TaskRabbit to have someone wait for delivery. Ashley insisted I didn't need to hire someone for the whole delivery window but was either incapable or unwilling to articulate what part of the delivery window would be sufficient. Ashley said I could call back Friday morning and get a better sense of when my things would be delivered.

When I called on Friday morning (the day of my alleged delivery), a different woman picked up the phone and told me she couldn't actually confirm that my things were on the way. I mentioned that a driver had never called me and in response she said it was likely delivery wouldn't happen Friday. This woman recommended I call back at 10:00AM to reach Ashley. I called back at 10:00AM as instructed and was told that they had "already told me everything there is to know" and that Ashley would actually come in at 11:00AM.

I don't know why I was in such a hurry to get in touch with Ashley. She is was incredibly rude, unhelpful, and aggressive. If I ran a company, I would not employ her, let alone promote her to a management position. If you enjoy being condescended to and hate having your problems solved, or even heard, she's your model employee.

Luckily, Ashely's late start time wasn't that relevant because before 11:00AM the driver called me and gave me an estimated arrival time of 3:00PM. He said he was doing a delivery in Maryland at 1:00PM and would head to DC immediately afterward. I asked my neighbor to be available to let the movers in.

At 1:00PM the driver informed me that he would be there at 5:00PM because his delivery in Maryland was at 3:00PM. I asked my neighbor if 5:00PM would work.

At 4:00PM the driver said he had just arrived in Maryland would get to DC before 8:00PM.

At 6:00PM the driver said he was not going to come today and he would come the following day between 9:00-10:00AM.

The next morning at 9:00AM the driver says he'll be there between 10:00-10:30AM. At 10:30AM he says he'll be here at 11:00. He just had to do a small job first.

I booked an appointment for 11:00AM on Saturday because I mistakenly thought that when someone tells you they'll deliver something between 1:00-5:00PM on Friday, they don't actually mean "sometime after 11:00AM on Saturday." I wish my job had deadlines like this.

I (eventually) got my stuff. In the 20 minutes the movers were at my house, they set off someone's car alarm, one of the guys asked me how much my apartment cost, if I live with a man, and what make my laptop is. Right at the end he abruptly instructed me to give a tip to his partner. I did not want to give a tip because I was not happy with the service I received. It was awkward.

Move size: Partial Move Service cost: $1495

This is the worst moving company I have ever worked with.
1) Don't believe their estimates. I spent 45 minutes on the phone describing the household goods and was quoted moving and storage costs of just under $8000. Despite deciding not to move any of the furniture in one of the bedrooms, the movers gave me a final quote of over $12,000!
2) The movers forgot to pack a number of items - dishes, garage items, pictures and other things that we had to take care of ourselves.
3) The head of the moving crew badgered us mercilessly for a $2000 tip for his crew, asking for post dated checks and has continued to harass us on the phone.
4) Now I am trying to get the furniture delivered to avoid their exorbitant storage costs, but they claim I have to call them back in a week in an attempt to pay an even higher storage fee.

This company is a classic bait-and-switch scam. AVOID AT ALL COSTS!!

Move size: 4+ Bedroom Home Service cost: $12000

I needed various items packed and moved from Kentucky to the Nashville area after my mother's death. The quote I received was very close to the actual cost. The actual cost only went up because I ended up taking more items than I reported when I called. The packers were very compassionate and understood the sentimental value of the furniture and items to be transported. I was very fortunate that the same two gentlemen that packed my furniture were also the ones who delivered. It was pouring down rain when they delivered and nothing was damaged or saturated when it arrived. They were very sensitive to the grief I was experiencing and took care to make sure I didn't have to stress over anything. I may spell their names incorrectly, but Yanig and Oleg were amazing! I would highly recommend Top Rate Moving!!

Move size: Partial Move Service cost: $3100