Top Quality Moving Services

First I would like to note that this company does not even deserve a one star rating, but since it is required to rate the company I had to select at least one star!

DO NOT USE TOP QUALITY MOVING SERVICES!!

We have moved several times in the past twenty years. We have always packed our own boxes and then handed them over to professionals to move long distances. Yes, an item here and there has been damaged or broken; accidents happen; but we have never before experienced property damage and destruction on anything like the scale we experienced in this move with Top Quality Movers, either in number of items affected or in degree of damage. Several items were destroyed entirely beyond possibility of repair. We knew there were going to be problems as soon as the delivery truck’s cargo door was opened: our boxes were stacked without regard to orientation: many were sideways and upside down, and many were crushed by the weight of several layers of boxes on top of them. Perhaps that could be explained as a desperate measure to use every inch of space in the truck – but then, when the movers brought our things in off the truck, they stacked them in exactly the same way in the house, as well! This is just plain carelessness, highly unprofessional, and very disappointing.
It has been alleged that such damage is due to items having been packed by us rather than by Top Quality Movers – but several of the damaged items were packed – both wrapped in pads, and put into boxes – by Top Quality Movers, so there was a serious deficiency in handling, in any case. There are so many broken and damaged items that I literally do not know where to begin estimating replacement costs. For one thing, I don’t have that kind of time (It has already taken several hours just to find online replacements for a set of broken plates.) We have spoken to the claims department trying to get some resolution and the best they were able to negotiate is $200, which is an insult especially after they themselves admitted their staff has been seen mishandling clients' household goods, including climbing on top of piles of boxes. I will spare you the rest of the story at this time.

We are on a quest and will not give up until we get some form of satisfaction. We plan on using every means available to get the word out about this company--social media, the Better Business Bureau (BBB), word of mouth, attorney general's, company owner (Jeffery Fields according to Google), CEOs of the company, etc.

DO NOT USE TOP QUALITY MOVING SERVICES!!

Service cost: $4098

 I have used Top Quality twice now, and have had excellent experiences both times. Setting up a move is easy and they kept a list of inventory from my last move, which took the guess work out of buying boxes this time around. They were wonderful and flexible, allowing me to change the destination address at the last minute. The team of movers always has a positive attitude, which makes what is typically a stressful experience an enjoyable one. They are also incredibly quick and efficient and very competent -- no damages to anything. A part of me didn't want to write this review because I don't want to have to compete for a spot the next time I move, but the team at Top Quality deserves the praise.

Service cost: $4522

The worst customer service ever! Waited till they arrived to tell us their free services really aren't free. The blankets are free to use for your furniture but only if you wrap it and tape it yourself. They raised the rate by 75%and wanted us to pay the new amount by cash on the spot,  who has that type of money in their pocket,  we only had the amount that Frank told us to have.  Then they wanted to pay by credit card which isn't a problem but they wanted to charge me 5%for the convenience of it,  really you want more money from me after raising it that much.  Took me over an hour to get a hold of someone in the office and then he was no help. The movers refused to load everything staying to my elder father that he could just replace it later.  They were rude and disrespectful and after speaking to the owner Leo (after a week of calling and asking for someone in charge) I know why they think they can act like this.  Please use a different company,  they will threaten to hold your items hostage if you complain. They have refused to even be sympathetic to the situation and even called my father a liar.  He's a 79 year old 25 year Veteran that had no reason to lie about their movers. The problem was I want able to be there,  they really just saw a elderly man alone and tried to take advantage of him.  The movers kept asking for tip money the whole time they were there. think twice before using them,  Frank talks a good game but can't deliver on it. .

Service cost: $7000

I can't honestly express how much these guys saved me! They were thoughtful, kind and patient - moving from the 24th floor of a condo to a detached townhome was no picnic - I know because I tried to do it myself 2 days before giving up and calling these guys. They literally put everything everywhere I asked and them and even helped me with some extra bits that I thought I would have to do by myself. I also had the packing service beforehand - they were so freaking quick it was absurd(ly brilliant that is). They were also courteous - they asked to use the facilities without simply taking the liberty of doing so beforehand. All in all I'd definitely recommend them - peace of mind worth the (somewhat hefty depending on how much you need them for) price.- ABSOLUTELY AWESOME!

Service cost: $1260

Quoted several other companies and they had the lowest by a sizable margin (hint: don't use a service that is based in manhattan, they're typically going to charge twice as much as guys based outside manhattan.)Got these guys for my move from the Bronx to Chealsea.  They showed up a half hour early and proceded to work their [EDIT] off and carried all my belongings 5 stories in my walkup apartment.  They taped up everything that needed to be secured.  No complaints and would recommend to a friend.

Service cost: $1596

I had a $3,200 guaranteed bid from Robert at Top Quality moving, which was listed online from Tobyhanna, PA but was from either NY or NJ.  People can hide anything they want online.  The move was from PA to FL if I packed the boxes, which I did.  For furniture and household items, I listed each item in detail to Robert, including exceptionally heavy items, plus the estimated number of boxes.  In all, my bid was for 117 items.  Actual item count was 119.  I read the federal guidelines and asked to be present for weighing the shipment -- which is mandated.  Marcos, the packing boss, said they didn't go by weight but by cubic volume. No one came to my house to estimate cubic volume, and even Marcos underestimated that number substantially prior to loading.  The final bill was $5,100 plus other fees I will explain in a minute. I was upset at the inflated charges, but I was told the spreadsheet they use for the estimate is the same for everyone, meaning heavy items were not listed and no one asked about the sizes.  It was "one size fits all".  I understand why they do that now -- to get around federal guidelines to help out average people like me. My first comment is get the written bid from someone who comes to your house and sizes up the move for cubic volumes.  The phone bid is worthless for a reason.  They get your business, but at the last minute you have a choice to say no to the extra charges or lose your deposit money, which in my case was over $600.  I also lived in an apartment, so it was a pretty good bet for them to assume I didn't have much of a choice.  I was healing from a broken ankle that had postponed this move a month already, and I was originally going to drive a rental truck.  At the original bid amount, I wasn't too worried about the extra cost of movers.  Add almost $2,000 to that original bid amount and think how that might affect your attitude. They wrapped furniture well in PA, but I still had some damage:  a chipped corner on a $4,000 speaker cabinet and a chunk out of the top of my dining hutch.  Who knows where the original Budget truck load went before it was shipped to me in FL. They originally said 5 to 7 days for delivery.  No longer.  It took 11, 9 if you don't count the weekend.  They were four hours late to arrive, and that attitude for not beng on time was foretelling.   In Florida, the delivery driver, a Russian national who operates a shipping company out of Queens, NY called Express Transfer, or something like that, phoned to tell me he would be there the next day, sometime between 10 AM and 3 PM.  My wife and I waited all day, but nothing.  Later on, around 7PM, he called and said he wouldn't make it that day.  When my reaction was one of disbelief, questioning him why he didn't call sooner, he just hung up on me.  The connection went dead.  I had called Robert earlier, about 4 PM to ask what was going on, Robert assured me the truck would be there that same day.  After the Russian called me to shut down for the day, I tried to call Robert back, but he wouldn't pick up the phone.  He told me before he's there until 10 PM.  He did that one other time to me, as well.  If he knows a complaint is coming in, he won't answer.    Some of the delivered furniture wasn't put back together tightly, tables, chairs, cabinets and the like, plus I found nuts and bolts around that weren't there before the movers got there that I still haven't discovered what they are missing from.   Other little things were irritating.  I had discussed with his helper that we needed to center the bed for the lamp tables when he first put the bed together.  He forgot, and when I mentioned it with the boss in the room, that Russian challenged me somewhat viciously.  Why hadn't I said anything sooner?  I told him I did and walked away.  Nearing the end of the delivery, the boss hustled me to tip his helper.  I already had tipped him on the side, but for the Russian to hustle me after he had been so rude and I paid so much extra, plus he had the nerve to hang up on me the night before without explanation or apology, was unforgiveable.    These people are hard workers, but they are unreliable, rude and untrustworthy with original estimates.  .

Service cost: $5200

 



When I was being relocated by top quality moving services it wasn’t my first time. I found when I had had previous experiences with other relocation companies, and these guys came to my rescue. To be precise, I had hired out two other movers. Compared to the other two service providers, the experience was a whole lot different. They were more superb and more diligent with the handling of the merchandise. They were very careful not to damage a single thing and I got all my properties in one piece. I am very happy to say that I will be using their service again and will highly recommend that for sure. .

Service cost: $2103

The customer service and pick up crew seemed very good. They nicely packed the truck. When the movers showed at our new place the boxes were in terrible condition. It looks like they threw them from one truck to another when transferring them.
 
Our TV arrived with a cracked screen. As we’ve opened the boxes we have found a lot of broken items including vases, baking dishes, wine glasses and a large blown glass vase. All of these items had been thoroughly bubble wrapped and labeled as fragile.
 
I am so disappointed in this moving company. The price was double my quote and now I will spend a lot of money replacing items they damaged. I would NOT recommend them to anyone!
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Service cost: $6100

  I had quotes given by 2 other well-known moving companies and when I contacted Top Quality I was assured by Robert that they would beat any other quote by $1.  Much to my surprise they quoted me much lower than the other companies.  Total quote was just over $2,900 total and my other quotes were between $4,000 - $4,500.  Initial contact with Robert was good until they had my deposit.  Come moving day is when things went from good to horrible.  The movers came on time, but all of the sudden my initial move cost went from $2,900 - $4,900.  Funny how it was right in the range of the other 2 quotes I received.  At this point though you have no options as my move was booked a month prior and I was ready to go.  I understand a quote is just a quote but to be inflated by that much is ridiculous.  3 men came into my home for the move.  I was told it was ok to leave clothing inside the dresser drawers which I did.  Juan (head mover) stated otherwise but when I advised I have previously discussed this with management he said ok.  I was downstairs monitoring while a very important piece of mine was wrapped when I went back upstairs to find the movers removing clothing (including my undergarments) and placing them into a box. They used my restroom on more than one occasion which would be fine but please have the courtesy to ask.  Dirt was tracked all throughout my home, tape and misc. trash was left in every room, and my lawn was ran over by the moving truck.  I was also solicited for a tip at the end of all of this.  I was unsuccessful with getting any answers from Rob, as to why certain things on the contract were added, why the price increase, when the heck my stuff was arriving, all very important things.  The only call I eventually did get was from the driver who confirmed my address and gave me a 10 hour notice that he will be arriving and told us we needed cash for the entire move amount.  I had already paid ½ so communication within the company is lacking.  Come to moving day the mover went to the wrong house initially on the other side of town.  When he did get to our home and they started unloading one major problem, this was not our stuff! Eventually it was worked out but I still have yet to hear from Management here.  I strongly advise using another company that is transparent, trustworthy and reputable.  Unfortunately I do not have 1 good thing to say about Top Quality.  .

Service cost: $4800

The worst moving experience ever. All through the process additional charges were being posted. No information was being provided as to we are over/not over until everything was loaded.

Original Quote was for: ~1900. Since then we have dished out over 3000 dollars.

Contract: be very careful with their contracts. The contract says one thing and sales and delivery people another. I saw a stair clause on the contract. So I questioned it. It said anything over a flight of stairs will be 75 additional. So I called the company and explained that the town home that I am moving to is 3 floors does that mean I get charged an extra 150? I was told no. The stairs have to be outside. Inside the residence it does not matter how many. Come the day for pickup at my colonial. They tell me you have an addional flight so 75 dollars extra. I said that's not what I was told. So the gentleman called the company and the manager there agreed that we are not to be charged for stairs and that was it. Come to Cary, NC and the delivery came in same issue. Although this time they decided not to honor what they had said. In short its not about 150 dollars. Its about principal. I went with them based on reviews so I thought I would also write my experience so others are not misguided.

How 1900 went to over 3000 without anything being said prior to or during the load is just absurd. To add it was also confirmed that charges will not vary more than a couple of hundred dollars anyway.

I for one will never use this company every again. I would rather pay someone 1000 extra as long as they stick with what they are telling me.

I will be filing claims on several of these and will post an update as to what happened.


Regards,.

Service cost: $3500