Texas Top Movers

I heard their name from one of my friends. Their manager was totally helpful to me. They didn’t delay a minute to arrive on moving day. They were decent and trained movers. This company always informed me of the status of my kinds of stuff. They were responsible and replied at prompt pace whenever I phoned or sent an email. It was a little difference between their previous and last bill. I was unable to raise finger only for this purpose. Because just before the loading day, I purchased some items that were not in my given inventory.

Move size: 2 Bedroom Home Service cost: $2844

TL;DR: Wow, what a terrible experience. Took longer than promised (and they have 30! business days to get it to you), some missing items, some extra items, heavily damaged boxes, terrible customer service, shady salesperson duped me which cost me an extra $500.

I was moving from Denver to Massachusetts, booked the move while working long hours at the hospital so didn't have a ton of time to do research and the salesperson seem trustworthy- promised me that the quote was just a quote and that I would only pay for the space in the truck that I used. When the guys came to pick up the stuff they said they had to charge me the full cubic ft even though I used 100 cubic ft less (a $500 difference). When I called the company to complain they stated that salesperson no longer worked with them and I had agreed to the quote.

The guys who picked up the stuff were contractors, they had rented a Uhaul and packed the stuff and brought it to a warehouse where it sat for 7 weeks. I called each week asking for a delivery update and never got any answers. Sometimes was told maybe a truck would go out next week, then nothing. When I asked about the amount that would be due at drop-off, no one actually could tell me what I owed. The salesperson had claimed I needed to have a cashiers check or CASH(wtf) at drop off or else they would not deliver. When they finally did deliver our stuff 10 business days later than the promised 30 business day a few of our boxes were missing (never to be seen again) and they also wouldn’t accept the cashiers check, we ended up paying through zelle. Again on delivery it was contractors who had rented a truck. All of our boxes were heavily damaged, it was clear they had been moved on and off of several different trucks often aggressively.

Customer service was terrible. Half the time they wouldn’t answer the phone. The other half it was usually a new person who knew nothing about my delivery, would always say “I need to reach out to dispatch” or “we don’t have that information” always referring to what seemed like another company they were working with but never admitted it. Always the blame somewhere else.

Be sure to read the fine print, the delivery window is 30 BUSINESS days and it will almost certainly take longer, we really only started hearing positive updates about our stuff once we started threatening a Better Business Bureau review. In the end it took ~39 Business days or 7-8 weeks.

Of note, all our paperwork actually had the “Denver Moving Company” logo on it which seems to be a subsidiary of Texas Top Movers but no one would explain it to me. I wonder if they use this to shield themselves from bad reviews and BBB ratings as they say "that wasn't us" but then use the TTM name to get business.

Yes, their quote will probably be one of the cheapest ones you hear but save yourself the headache and pay up for a more reputable company.

Move size: 2 Bedroom Home Service cost: $3500

I recently purchased a house and was looking for some help moving, instead of stressing out and doing it on my days off from work. I sought out hiring a moving company. We came across this company and were pleasantly surprised with the service they gave. We had heard some bad stories from friends about moving companies not taking proper care of things and breaking everything left, right and center. I can assure you that wasn’t the case with these guys. They were very quick and accommodating.

Move size: 2 Bedroom Home Service cost: $4606

Movers showed up right on time! I called when they were about 15 minutes out. Easily worked around a parking issue. Worked QUICKLY. I never once saw one of the guys wasting any time. Disassembled and wrapped all of my furniture that needed these services. Everything arrived safely! Mo hidden charges-hourly rate plus flat rate "service fee," and THAT WAS IT! I love that. I'm pleased with my experience from Texas Top Movers & would highly recommend them to anyone!

Move size: 2 Bedroom Home Service cost: $3971

They failed to contact us the day prior to the move to confirm. We called and emailed repeatedly the day before and the day of and all were ignored - we thought they abandoned the move and started making alternate arrangements. When they finally contacted us, they gave us 30 min notice before they arrived (we weren't there) and were incredibly rude and dismissive of our concerns. It made moving so incredibly stressful. They did call to let us know the day before delivery to the new location...but then didn't show up and didn't call. I finally reached the driver after 6pm just to be told they were late and it would be the following day, (which was a holiday). We had canceled our holiday plans to make sure we could be there...for no reason. Once again, their lack of communication made everything so stressful. Upon delivery at new location only ONE mover showed up to unload truck; This was SO unsafe, not to mention left us no choice but to help unload and put everything together. I paid movers so that my husband would not have to lift heavy objects, to ensure a safe and easier move. Instead, my husband was injured (broken toe) when something fell on his toe. When I complained to the company they LIED and tried to say there was another worker on the truck unloading - I was there, we were walking to the truck repeatedly to unload -there was ONE person left to unload heavy furniture up 3 flights of stairs. Completely unsafe. The company was once again rude, argumentative and completely dishonest. The manager, named Ben lacked any customer service skills whatsoever, had a very condescending, almost misogynistic attitude. I would NEVER recommend this company.

Move size: 2 Bedroom Home Service cost: $2500