Texas Movers Group

I wish you had a negative star system for this group. My dilemma with this mover was first of all showed up late by 6 hours. Then upon walk through spent 15 seconds inside and decided that we needed to discuss more money at which time I got my copy of the signed estimate and he decided that he wouldn't do the move. I then consulted the office and was told by Brigitte that they said that there was more items than was on the estimate. I informed her while I was counting boxes and furniture checking off each item that was listed In the estimate she stated that she would have the crew return and take the items on the estimate only. The driver of the crew called and stated that he could only take 5 boxes and the furniture and never returned to the property. They required a $279 deposit before even showing up which should have been the first red flag. DO NOT USE THIS COMPANY THEY WILL ATTEMPT TO RIP YOU OFF.

Move size: 1 Bedroom Home Service cost: $1279

Texas Movers Group is the worst moving company I've ever used! This company only cares about getting your money and will say anything to lock you into a contract. Once you make a deposit they become negligent on their professional responsibilities as a moving company.. the sales rep was nice in the beginning, but after I made a $300 deposit it went down hill from there. The movers did not pick up my items on the scheduled day which pushed my entire moveout date behind and interrupted my plans. Once the movers did show up, they took all of my stuff out of the apartment then doubled the price from $1275 to $2100 then demanded that I pay in cash. I was so upset and felt trapped. I eventually agreed because I had to move. Anyhow, the movers told me and my family that it would be a same day delivery from Houston to Dallas so we packed everything even personal items like all of my babies Pampers and clothes.. after I made an initial $900 deposit and they left they called me and abruptly changed their minds about when I would recieve my stuff. I called the corporate office to speak to someone about the inconvenience and they were extremely rude and unprofessional. I had none of my babies items and was so stressed out. This was literally an experience from hell and I do not recommend that anyone use this company. It was so bad that I eventually filed a formal complaint through the better business bureau.

Move size: 1 Bedroom Home Service cost: $2100

Way too much to say about my experience but I’ll do my best to consolidate. Initially I felt reassured and Richard my sales rep made me feel good about the process. I had read bad reviews but he assured me they either weren’t even real customers or didn’t estimate their belongings appropriately.
To be sure my quote was as accurate as possible I had United Van Lines (rated #1) send a representative out to quote my belongings in storage. Of course Texas Movers Group has better pricing so after my inspection I chose to move forward with them. Texas Movers group quoted my storage unit for 539 cuft, and United Van Lines quoted me for 471 cuft so I felt confident about my quote price since it was over what the inspector estimated.
The day of pickup Texas Movers Group showed up with what looked liked an elongated horse trailer, not a moving truck. The driver came to look at my unit and in less than 30 seconds determined ‘himself’ that he wouldn’t do the move for less than almost double what I was quoted for. I explained to him my contract was based on cuft and didn’t understand why he was trying to negotiate a price upon arrival. We called the office and both myself and the driver sent pics in to show my belongings. The driver took pics of the storage unit door not pulled up all the way making it look like there was more volume than there should have been and my photos pulled the door up and turned on the unit light to show it was maybe 2/3 full. The Texas Movers Group office manager lady on the phone became irate and was unable to speak in a calm or controlled manner. After her raging and my storage unit manager also trying to pacify the situation to explain my quote was accurate, the moving manager told me she wouldn’t move me and that she’d refund my money then she hung up on me.
I called back to request that in writing and she then determined she wasn’t going to refund my deposit and that it was up to her sales department who wasn’t working that particular day. Longer story short, I fought the charges with my bank and submitted all my documentation and they agreed to refund my deposit before my claim was escalated.
So if they tell you I wasn’t a customer, they aren’t lying since they refused to move me but I can tell you they are scammers and like to pin their victims when they are most vulnerable forcing them to pay the price to have their belongings moved. I ended up renting a Uhaul and having help load/unload my truck. I hope this review is informative and helps someone’s decision if they are looking for a moving company. I would never recommend this group.

Move size: 1 Bedroom Home Service cost: $2100

We used Texas movers group about a month ago and they were great! I wanted to make sure to post about them on since we had such a good experience with them (and such a bad experience with our previous moving company). I think our crew was Carlos (lead), Miguel, and Sammy. They were great, worked hard and quickly. They wrapped our furniture with pads and stretch wrap so everything was protected. If I had any (minor) complaint, it would be that the move took a little longer than expected, but that's because they were being really thorough with everything. Overall, I would definitely recommend them and would use them again.

Move size: 3 Bedroom Home Service cost: $800

They gave me an original quote for $1580 for all the items I have, I specifically asked them to overestimate the sizes of my items to get the highest quote possible. Day of the move comes and the guys start loading my things into the truck. Once they have loaded a couple of items the guy says to me that the quote will actually be $2500 instead of the original because it looks like I have 350 cubic feet of items instead of the original 290 they quoted. He also told me to pay him the entire amount right then and there even though I had deposited close to $500 already. I told him no so he asked for 75% instead even though the original deal was 50% at pickup and 50% at dropoff. I will never be using these guys again and will be filing complaints.

Move size: 1 Bedroom Home Service cost: $2540

CUSTOMERS BEWARE! If money and transparency is important to you then please take the time to read and reevaluate!! Initially, the sales representative Bryan and manager Mike that I spoke with was so helpful and kind when assessing my inventory via phone. Other mover companies wants a video assessment but this company did not, which should have been my first clue, but Bryan assured me that they were “not like other moving companies” that hike up prices once they arrive to pick up the items. I told them I needed only my bedroom set picked up from my home and other items picked up from a 10x10 storage (that wasn’t even completely full). The sales rep did a verbal inventory of all the items I had and all was well. They quoted me for $1659 which I signed off on. Fast forward to today (move day) and several “assurances” later, the movers came and marked up the price substantially! They doubled in price saying it would now be $3400!! For a 1 bedroom apartment?!? Out of their minds! They told me that my 10x10 is measuring out to 800 cubic feet and the sales rep has calculated 467 cubic feet. Even though they admitted that it was issue on THEIR end and that apparently their computer didn’t calculate my 10x10 storage, they asked me whether or not I was going to move forward with the move! Even the paperwork I signed off on states they will be making a second stop to a 10x10 storage, but no one mentioned the price changing and I called them back numerous times about other questions I had.

This company preys on people who are in time crunch to move. They give you their assurances that they won’t hike up the price when they get to your home, have you sign off on this “final price”, take your deposit, and then wait until they are out in your front yard to double the price. This place is a joke!! My advise is definitely go with a movers company that will take a visual assessment before coming to move. They do this for a reason! But it’s definitely a learning lesson. Luckily, I have another week and other options to choose from so I wasn’t in a tight time crunch so I was desperate enough to pay double the price FOR THEIR MISTAKE. They wasn’t even accommodating or trying to be held accountable! I spoke to Bridgett the manager (who went from very friendly the other times I spoke to her to downright RUDE on move day) asked me “ So do you want my movers to move you or not?!” How about NOT!? (I apologize for grammar errors as I am writing this in a very irritated state).

Move size: 1 Bedroom Home Service cost: $1659

Unfortunately, I would recommend running far away from this company. We scheduled a cross-country move with this company, with packing included. Every interaction was characterized by incompetence and lack of professionalism. We ended up paying ~$800 more than quoted on the day of the move and many of our items ended up broken or damaged. Further detail:

Scheduling: Scheduling with Bryan went smoothly (~2 months beforehand) and we requested an overestimate on price to make sure we were within budget. We chose a two day window of Sunday/Monday for the move. However, on Friday, we had not received confirmation of date/time of the move. After calling multiple times, the dispatcher, Brigitte, called to change the date to Saturday, the very next day. She told me I did not have a choice regarding the change, until I brought up that we had signed a contract that stated pickup would be Sunday or Monday. She then confirmed a pickup for Sunday.

On the next evening (less than 24 hours before our scheduled pickup), Brigitte called again and stated that the pickup had to be changed to Monday. During the phone call, she did not apologize or express any sympathy for the last minute change, and when I expressed that I felt this was unprofessional, she responded saying that "this isn't unprofessional, we could have just not shown up at all." So that's apparently the bar.

Day of move: The movers arrived in the morning without the call we were told we would receive prior to their arrival. As others have mentioned, our cost the day of the move increased ~$800 despite selling one big item (a dresser) and packing many items on our own. The movers were very efficient and worked well, but I do have to note that we had to remind them multiple times to wear masks while inside our home. I understand that it is difficult while working, but the company assured us beforehand that masks were required from their company.

Delivery: While Bryan had assured us that delivery would take 2-4 days and that we would receive an estimated delivery date, we were given no estimated date and told to continue to call the office every few days to check on the delivery. I received a call on Saturday at around 6:00 PM to state that the drop off would be on the next morning, Sunday, between 9:00 and 11:00 AM (again, receiving less than 24 hours notice). Then at 10:00 PM, the driver called again, and suddenly change the drop off time to 12:00 PM. However, the driver did not arrive at 12PM and after calling both the office and the driver multiple times, the time was pushed back to 2PM. They finally arrived at 2:15 PM.

The driver insisted on being paid and us signing the documents before even seeing that they had our items. The signature includes acknowledging that our items are there, accounted for, and unbroken. When we refused to do this, the office called and threatened us that if we did not pay and sign within 5 minutes, they would leave with our things. Having no choice, we signed and paid. Of course, when unloaded, we found multiple broken or damaged items: a fully destroyed coffee table, dented fridge, broken/dented garbage cans, and a missing box (including a google home). However, we are unable to file missing claim paperwork, because the driver/we "signed off" on the items being there/unbroken before unloading. I imagine that this has to be illegal, if not just incredibly unethical.

Overall, this moving experience was more stressful than any that we had done on our own. The company was incredibly rude and unprofessional at every turn and we ended the contract paying more than estimated and with multiple broken and damaged items. At this point, I would recommend literally any other company before choosing this one.

Move size: 3 Bedroom Home Service cost: $4500

I would never recommend this company to anyone due to the pricing/explanation. The initial estimate is no where near what they actually bill. Management is terrible and do not treat the customer with any respect whatsoever, interrupted me throughout every call (Michelle in particular. All she did was disagree with everything I said and tell me how I was incorrect).

I had an initial issue with billing. When Zach loaded my boxes into the truck, I had to sign for what the final amount was. At this point, I was in a bind to not be able to adjust or 'shop' around. I had to move since it was to a different state. I wasn't forced to sign (or as Michelle put it, 'no one had a gun to your head to sign') but essentially I had no other options, and had already paid a deposit. I had an initial inventory list of 38 items, and they picked up 57. I was expecting an increase of 1.5x to the initial estimate because there wasn't any larger pieces, just medium sized boxes. It was closer to 2.1x. This didn't add up, so they started going into the fine print. They needed to box 3 items for us due to size and cover liability (totally understand, no argument). Then they said the boxes were large to extra large, not medium. That made no sense to me because Brian and I went over the dimensions earlier and they were Home Depot Medium Boxes. That made no sense to me how they could argue it was Large to Extra Large boxes

I said that it's fine, I wasn't looking for a refund in any way, but the initial estimate was way off then. I chose them based off of this estimate and that it was bad business. I don't necessarily care if that's how the overall business works, I disagree with having to argue with the small disclaimer print, especially when they told me that they can give the best price/estimate or match it. Estimates are easy to keep low if they don't mean anything.

I did have some positives with this group. Brian was fantastic to work with. He was punctual, worked well with me, and was able to communicate effectively. The workers and drivers were fantastic as well. Great to talk to and they enjoyed their work.

DO NOT WORK WITH MICHELLE. She is awful to the customer and showed no respect to me in any way. Terrible customer service. I would rather pay twice as much and be treated with respect than have to deal with her again.

Work with any other moving company.

Move size: 1 Bedroom Home Service cost: $3500

I gave this company several chances before leaving this review. But they have yet to respond and I feel I’ve been robbed and lied to and talked to like I was their child and my items threatened to be held for ransom. I’ve already left a complaint with the BBB to give them a chance to correct it, but no response. So, here they are. I got an initial quote of $2762 for a little under 700 cf of inventory. After going through my inventory and calling them back 2 times to update said inventory. The movers arrived and said I had closer to 900 cf and quoted me double the price. How 200 cf doubles the price, I will never understand. After negotiating, we decided to leave some of our stuff there and put it in storage. Yet another expense. Not to mention the expense of having to take another cross country trip to get our last few items. It ended up being $1600 more for our move. $1600 we didn’t have. I expected some difference, maybe a few hundred dollars, but this is ridiculous. They also told me when I booked it with them that it would take 7-10 business days for my stuff to be delivered and they would store my stuff for 30 days included in the cost of the move. I was told this by [NAME EDIT] and [NAME EDIT]. Both of whom were friendly and trustworthy as far as I could tell. We did not have a place down in Fl. yet, so when we got here, we had something within a week. Knowing it would take 7 days, we called the movers with that kind of window. I spoke with [NAME EDIT] and asked her what was the time frame. Because we wouldn’t be there until 7 days later. She said the driver would call me the next day. He did and said he would be there the following day. That’s a 2 day turn around. He also quoted me $900 more than what I owed. I called michelle and told her we had a problem. She said the price didn’t seem right and then I told her about the date and how I was told it would take 7 days. So I called with that kind of leeway. She replied saying that she never told me that. I said 2 of your associates told me that. She started saying “you signed a contract, blah, blah, blah. You should have known, blah, blah, blah, and if I didn’t give them their money, she would leave my stuff where they were and would make me come get it. I replied with, you do that, you’ll be giving me my money back. She screamed and accused and talked to me like I was her child saying I quote “try me” what kind of lowlife talks to someone who’s dropping $4,400 into their company? I admittedly got nasty back and told her I was not willing to talk to her anymore. And she said she was the office manager. And basically said I should shut my mouth and take it if I wanted my stuff. I called [NAME EDIT] and [NAME EDIT] and after several tries, [NAME EDIT] spoke with me. He was kind, patient and explanatory. Gave me a straight answer about the amount owed, which was the price I expected and simply asked, what is the problem with the items being delivered within a day. I explained the problem and he said he would do everything he could to figure it out. I contacted our [NAME EDIT] who let us move in 5 days early. I called [NAME EDIT] back and he said that was great. I asked for the owner’s name and contact info and no one would give it to me. I even extended my apologies to [NAME EDIT] because I didn’t want my stuff broken. My stuff arrived and the movers were actually great. We bought them lunch, tipped them, and all my stuff was in tact. He asked how many cf it was because he was trying to determine how long they would be there, I said 900 is what I paid for. He finished unloading the truck and said “maam, this def wasn’t 900 cf. “I said how much would you say it was?” He said “maybe 600” so they stole $1600 from me. All this was happening while I was going to my fathers funeral and burial.Horrifyingly inconsiderate. I haven’t gotten so much as an apology for how I was treated. So, basically, run for the hills from this company unless you want to be lied to, swindled, your stuff held for ransom and talked down to by trash named [NAME EDIT]. This company should fire her immediately and promote [NAME EDIT] because he knows how to work customer service. I wish I could give negative stars for michelle and the mover who picked up my stuff and 5 stars for [NAME EDIT] and the movers who delivered my stuff.

Move size: 2 Bedroom Home Service cost: $4400

This company is a scam. Not only do they scam you, but they likely also scam their insurance companies through false claims. They begin the process with a very polite and professional-sounding salesperson. He will tell you everything you want to hear and give you a low and fair quote. This quote is non-binding, but they will tell you “The cost is a little more if you have more items and a little less if you have fewer." What they will not do is offer to see your items beforehand, promising you that your quote is likely going to be the correct price.

When it comes to pickup, they come on time and with a manager. They will immediately begin loading items onto their truck. After a good amount is already loaded, the manager will tell you that you have a lot more items than quoted. Items you listed will somehow be missing from their list, and you will be told you never gave them the full inventory. In our case, a 2-bedroom was said to be around 4600, but the manager explained it will now be 8100. By then, you really don't have a choice but to agree due to how much is already loaded and because most of us are in a time crunch. The manger will pressure you into signing things by telling you to sign quickly, arguing with you over the estimate and the final total, and using "I've done this for x years, so I know what I'm talking about." He will hand you a pen and tell you to sign in multiple places, while never showing you the backside of the contract with all the legal items.

After the pickup, they transfer your items to an undisclosed warehouse, where your items will remain for weeks (multiple weeks minimum; it took us close to a month to finally receive our things). They write you an initial “guaranteed” delivery date on your contract, but then their dispatch refers you to the back of the contract which explains there is a federally mandated 21 business days they can actually take to deliver, despite not explaining this to you beforehand. The dispatch manager, who probably has one of the worst customer service attitudes ever, will tell you everything was clearly explained even though it really is not. During those days, they will keep telling you “It’s a few more days," and then they'll give you an excuse that something happened (not enough labor, then bad weather, then the truck broke down). They will also belittle you and ignore the majority of your calls as they keep repeating the same spiel that "Everything is clearly explained to you. If you want to pick up your items yourself, go ahead. I don't know when the driver is going to reach you." Dispatch even resorted to cursing at us stating "Come at me, b***h. Sue me. If you want your s**t, come pick it up yourself," and immediately hanging up. Despite following up with them, they kept saying our belongings would be delayed another week by some technical issue. The manager who assisted us with the move also told us that we would get a discount because he "will file with insurance" (whatever that means).

When your items finally arrive about a month later (some reviewers state it took longer), you realize these people are brokers and your items are actually being delivered by a random third party. We ended up being told we owe another $1,500+ that was discussed at all any time prior due to some shuttle fee that’s slapped onto your online quote that they use as another contract. And, if you refuse to pay the fee, your items will be held hostage. However, when we told dispatch about our issue, they told us "it's not our problem." They didn't care if we're strapped for money or that they were passed the "guaranteed" 14 or 21 day mark (they constantly kept switching between the two over the phone), and will threaten to store your belongings in another location and charge you for holding the items.

Also, if you booked a hotel, I apologize because you will be about 3-4k in the hole due to lack of communication on their part. They will never give you a clear ETA until the day of. You will also not get your discount.

One last warning is that your items may be damaged. We had several items that were broken, scuffed, or dented during the move. When you get your boxes, they will look like someone dropped them or stacked them very poorly.

We spent our Christmas in a hotel because of this poorly- operated company. Our advice is do not put yourself through the emotional stress we went through. They will bait and switch you for your money, lie to you about a delivery time, damage your belongings, yell at you and belittle you, and hurt third party movers they broker with. We are going to report them to the to the FMCSA (888-368-7238), Attorney General of Texas (800-621-0508), Texas DMV (888-368-4689), Better Business Bureau (703-276-0100), Federal Trade Commission (877-382-4357), social media, and to our credit card companies. If you also need help, you can report them to these numbers and share your story. You may even get compensated alongside preventing future victims.

Move size: 2 Bedroom Home Service cost: $9000

If I could give -80 stars I would. This company gave us an estimated cost April 26TH of 2400$ with a deposit of 1k due upfront that day. Upon the (LATE) arrival the admin ended up adding an additional cost of 2k with the explanation that the cost is for the labor and storage. We are suppose to be out of here tomorrow and with “No other quicker option” as the man put it we were stuck having to bite the bullet and pay the extra cost. Also just a heads up to the people considering using these people. They charged us a 700$ admins fee. The admin also changed the CF from what the estimated gave to 700 CF. When asked what we didn’t include in the estimate he told us that the extra cost was for the labor and added space needed for our belongings (we didn’t add anything extra too be taken from the initial estimate) The guy talked so fast we knew he was just taking advantage but we really didn’t have any other option. He also made sure to fill out the date for the “FULL REPLACEMENT WAIVER” instead of going through the option. Just please make sure you read everything yourself and pay attention to what the person adds before you sign ! Smh we feel taken advantage of and we’re completely blindsided by the 3k extra we paid today. It’s just insane.Hopefully, we save someone some grief! Please make sure to READ EVERY charge! We will be filing a claim through CSIpros.org. Hopefully we will get help with this issue.

Move size: 1 Bedroom Home Service cost: $4000

I would give them zero stars if able as this was truly a terrible experience from the start of them taking my CC for the 1st payment before they did anything. I moved from Texas to Iowa in late July 2021. When the movers came on 7/21 to start the physical move, a man by the name of John came in, (I already had a contractual estimate complete months before hand). John comes in does a walk thru of my apartment and tells me that I will be way over what would be allowed in the truck, and I would be charged more, and made me sign a contract before anything was physically moved out. If I had any sense, I would have told him to get out, and that I don't want anything to do with this company. I felt like I was a hostage, as I did need to be out by 7/28/21. So they completed the physical move into their truck, and was told by John, that it would be going into storage until another truck was available to complete the physical move of my inventory to Iowa. I was given the contract, had to give them a check for $2500.00, I had already paid $1000 for a deposit prior. I made the trip with my family/pets to Iowa by 8/1/21. I continued to attempt to reach Michelle in the office, as I was told she was the dispatcher, I spoke to her only live once, and she assured me that my inventory was ok, and that she was waiting on scheduling a truck. She also told me that once a truck was confirmed for the travel of my inventory into Iowa, that I would be receiving 2 calls, once to confirm that my inventory was loaded, and 2, when the driver was in route to Des Moines. I received never. I was out of my mind with worry, as I believed totally that since I was not able to reach Michelle again, left her multiple messages, that my inventory was either lost, or stolen. I contacted an attorney, and he stated that I would have a case against them. It is now going on 8/15/21, 3 full weeks since the start of this nightmare with this company, and I finally get a call from a guy on 8/15/21 who tells me he is on his way to Des Moines. When he arrived, he then proceeds to tell me that I need to call Michelle again, I did, she tells me that I need to wire transfer $750.00 more to her so that the driver can unlock the truck and proceed with moving my inventory into my new place. I was furious, but folks, READ THEIR CONTRACT. This is all in there, and I felt like I had just been ROBBED. This dude and his little friend, who looked like he just got outta high school, move my stuff into my new apartment, and then there was as I could see a whole lot of other inventory in the back of the truck that was mine, and told the guy that, and said that it wasn't. I told him, check the blue stickers, and the inventory sheets, which I wasn't allowed to see or check and verify myself. The first guy did check, and proceeded to move my remaining inventory out of the truck. The packers on the back end did a lousy job as it was not partitioned correctly, and remember I was told my John that my inventory wouldn't fit in a '26 foot truck that I would be way over that, which in turn they charged me for. The movers came in a Ryder '26 foot truck that contained my inventory and the inventory of another customer's stuff. The move was horrible, many of my larger wood pieces were scratched upon examination, and the movers on the Iowa side did a lousy job moving it all in, as many items were just basically dropped and no paying attention to labels or anything else, just did the most lazy, terrible job of movers I have ever seen. DON'T USE THEM, DON'T LISTEN TO THEIR LIES. FORMAL COMPLAINTS HAVE BEEN MADE WITH THE BBB OF TEXAS. THERE ARE BETTER MOVERS OUT THERE. DON'T GET MIXED UP WITH THEM, THEY SHOULD NOT BE IN BUSINESS LIKE THIS.

Move size: 2 Bedroom Home Service cost: $4200