Texas Movers Group

SCAM and FRAUD MOVING COMPANY. Rude Driver and shows RACIAL DISCRIMINATION. Never fall victim to this company. Their initial estimate looks attractive with 30 day free storage etc., but you will end up paying more than what you will pay to a top rated professional mover company. Till date, I haven't received any evidence for why my final cost is more than 100% of estimated cost. I have already raised a complaint with FMCSA. If you have fallen victim please file complaint - https://nccdb.fmcsa.dot.gov/nccdb/ComplaintEntry.aspx?choice=CONSUMER

Move size: 3 Bedroom Home Service cost: $6153

I have never written a review before, but for the chance that this could help someone I'm taking the time to do it.  Texas Movers Group is a very dishonest company. In the beginning communication was great, then when I started to inquiry about my things after 1.5 weeks no calls were answered or returned. While reserving these movers I asked would there be any additional costs upon arriving to my place.  I was told NO by the sales rep.  The movers showed up 2hrs late on that Sunday (May 26th- in a Penske truck) and before the driver (Sean) could inventory all my things he said immediately that there was going to be extra cost.  He tried to charge me for stairs, I told him that was already in the contract.  He tried to charge be for boxes, I told him that I had allotted for 20 boxes and I only had 18 to which his response was "Did you count them?"  After he ran out of ideas he started saying the cubic feet in the truck on my contract was 100ft less then what I needed.  I asked how he could tell since they had not even started loading my items.. He then got frustrated with me telling me he's been moving for a long time and he knows these things.  So I went ahead and let him add the extra footage and $200 worth of packing materials which broght my price from $1300 to $1800 before they even touched anything! My move was from Texas to Florida which per their contract should have taken 3-5 business days.  My items were not received until 13 days after pick up.  I called and emailed several times to inquire about my things, 4 days later I spoke with my contact person (Michelle) who then told me the truck broke down in Louisiana and they had to order a part and fix the truck.  The reason she hadn't notified me was because her child was sick.  I was then told the truck would take 5 more days to get there.  Now I just made this cross country drive myself in 2days in my car, so giving a truck an extra 2 days.. I'm not sure why it took 13days even with a breakdown.   Upon receiving my things on Saturday June 8th, the driver brought along his young son to help him move my items.  My stuff was crammed into the front storage compartment with other people's items which then made me question why I had to pay extra for cubic feet when I didn't even get the whole compartment for my things! The driver had to unload other people's items to get to mine.  He was standing on these people's coffee tables and end tables trying to reach for my stuff deep in the truck (I do have pics of this)!  His young son was not strong enough to move some of my items so he struggled bumping into walls and pulling things in a manner that should not have been handled. My bedroom dresser was damaged, boxes marked fragile were broken and concaved from having heavy items placed on them, my desk leg was missing the bottom piece, trash was left all over my place and ONE BOX WAS MISSING!!  When I asked the driver about the box he told me it wasn't in the storage when he left.. What storage?  My items were supposed to loaded on the truck and come straight to me. After numerous unanswered calls and a claims website that doesn't work, my box was found 1 week ago today (June 27th).  The box was delivered to someone in Boyton Beach, FL some 4hrs away from me.  When FedEx finally delivered my box yesterday it was busted open and valuable items inside were destroyed.   I am still to this day trying to file a claim, their website still has error messages and will not allow me to submit the claim.  When I called I was advised to clear my history and cookies on my computer to no avail.  I'm still waiting on a call back from them as well. This company quoted a low price and their service was absolutely horrible.  I asked why they didn't just ask for the money they needed to benefit from the move instead of putting me through all of this.  It is not worth the aggravation.

Service cost: $1803

This will be a long review, so I will just summarize it quickly as a tldr before I get into details. This company: 1) Estimated my move based on weight and then changed it to cubic feet when they arrived. 2) Arrived with a blank bill of laden and filled it out after the fact. 3) **Doubled** the estimate of the move *after* they had loaded everything onto the truck. 4) Took advantage of my emotional state and pressured me to sign things that were not true. 5) Broke a glass item while packing up my stuff and did not tell me about it. They left the huge chunk of glass in the bedroom where my dog was and she could have gotten into it. 6) Provided me with a **Craigslist** helper when it came time to unload my goods.  
 
I moved from Austin, TX to Portland, OR. I got estimates with several moving companies, some of them in-home. My salesperson was Zach. The prices ranged from $2400ish to $3600ish. Most of the more expensive ones went off of cubic feet instead of weight. Texas Movers estimated the weight of my stuff to be around 4.5 tons. Even the guys that checked out my 2 bedroom 2 bathroom apartment in person estimated about this much. I was feeling confident that it seemed thfat everyone was on the same page. I even tried to overshoot my over-the-phone estimates so that I wouldn't end up being caught off guard. I eventually went with the Texas Movers Group because they had quoted based off of weight. I liked that better since while I have a decent amount of furniture, it is mostly lightweight stuff. I also thought that Zach was quite friendly and he said he would be my point of contact throughtout the whole move. But I never heard from him again.  
 
I felt confident that everything would be alright until the movers showed up. They did show up on time and for that I was grateful, but I started feeling anxious when the driver started pushing me through the paperwork very quickly and would not give me time to read over everything. He kept assuring me it was fine and to hurry and sign because they needed to get going. He looked around my apartment and said I had more stuff than he thought I did and they had to hurry. I thought this was strange since I had confidently felt I quoted everything accurately. Still, after signing, he and his two guys other guys that did not speak any English came in to pack up my remaining goods and start getting stuff out to the truck.I liked the driver all right, but I did not appreciate his helpers. They were disrespectful to my belongings and threw trash on the ground with no regard. I couldn't begin to supervise everything while I was still tying up lose ends of my own. I had already paid my deposit of 1/5th of the full cost when they had arrived.
 
Once the movers had my stuff, I was supposed to pay half of the remaining cost. I went out to the bank to get the funds and when I came back, all of my stuff was loaded on the truck. The driver told me he might not be able to accept the funds as it wasn't enough. My price had not only increased, but had *doubled*. They said it was because I had more than they thought I did and it took up more space. They had estimated it would take up 600 square feet and they claimed it ended up taking 1200 square feet. It did not look like that much to me in the truck, but the driver glossed over it. English was not his first language and he was difficult to understand. He kept trying to tell me that weight and square footage was the same thing. I ended up calling the managers and talking with them while I was continuously being pressured to hurry and sign the final paperwork. This was the last day of my lease with the apartment and they said if I didn't sign, they wouldn't take the stuff. During that time, they took off $200 from my doubled bill.  
 
After the movers had left and my boyfriend and I started to pick up all the trash they left so we could get going too, I discovered a hugdae chunk of glass from a candle holder was left on the ground in the guest bedroom where my dog was being stored. This glass is incredibly thick and I still can't imagine how they broke it, but nonetheless it was broken and just left there where my dog could have seriously hurt herself. I was not too worried about the damaged item, as it was not particularly expensive, but I was significantly displeased that no one cared to inform me of it and had just left it there with a live animal no less. I attached a picture of what was left in my home.  
 
During the next few days while I was driving across the country, I kept in touch with a dispatch manager in Florida, named Sean. He sounded French, but I cannot be sure. When I informed him of my dissatisfaction of the price change, the estimate being based on false terms, the broken item etc, I frequently felt brushed off. He talked over me a lot and kept on making sure I was going to pay. He refused to tell me the weight of my items even though I requested it multiple times. I am convinced that my item weight was still close to the original estimate. It wasn't until I pointed out the fact that I did not feel valued and I felt like he was being rude that he started talking to me more like a normal person, except that he kept using terms like 'sweetheart' to address me. He ended up taking another $100 off in the end and giving me an additional $50 as a claim for the broken item. He continuously pointed out how quickly my things would be arriving as a diversion to the poor service I had received.  
 
When the movers arrived at my new location, they were of course from a different company, unaffiliated with the Texas movers other than to finish the connection. The driver was a lovely man and he had no idea about my awful experience. I felt bad for him when I explained my situation and asked him what would happen if I couldn't afford to pay the bill. Sean called me again and told me that if I didn't pay the full amount, my stuff would be put into storage in Seattle and I would be charged a redelivery fee of $800 when I did eventually pay. While I was still in no way satisfied, I paid the rest of the bill. The helpers hadn't arrived yet, so the driver started unloading by himself. One guy showed up who was quite slovenly and while he worked hard for the most part, he was kind of gross. He farted a lot right in front of us, but I was grateful that he at least new English. It seemed like they couldn't get their other scheduled guy to show so they ended up sending a dude from Craigslist. He was great and he still worked extremely hard but I was mindblown from the fact that they just hired a random person from Craigslist. It could have been anyone and stuff could have been stolen without my knowledge.
 
In the end a few things were broken like one of the slats on the futon and a few draws from my admittedly cheap dressers. I think only one box was missing, and fortunately it wasn't too valuable. It had things like toilet paper, towels, trash bags, and cat cleaning supplies in it. Another thing that I found to be disappointing was that the movers dumped out my dresser drawers into boxes. You might argue that this was done to keep the goods safe or to make the dressers lighter, but the boxes themselves were half full and the stuff not of particular heaviness to begin with, inidicating that it was done just to fill up more boxes and thus take up more space. I have not bothered to pursue additional claims for those damages. I think it is more important that people know about these shady dealings from a young woman who must have seemed easy to take advantage of. I ultimately do feel that I was swindled.

Service cost: $5000

The guys who picked up the furniture in Texas were excellent. The sales rep was dishonest and had no influence over the work product when I ran in to problems. The customer service manager Michell was unpleasant and combative over the phone, they assured me I could pay with a credit card at first, and once I gave them a check they said they would keep it. They cited credit card fraud as the reason why, yet they continue to take credit cards from new customers. Mind you, they had my credit card payment AND my check payment for several days, accruing interest that the refund did not cover when Sean Wen from accounting changed our agreed terms unilaterally. The drop off team left trash in my driveway saying "I paid for the boxes" and left them there, torn up and no longer useful. They ran over my yard leaving a divot in the grass, they neglected to assemble and hang, and many boxes were left unpacked. Other than the initial pickup (not to mention they changed the price on the spot), this company would get a zero.

Move size: 4+ Bedroom Home Service cost: $7000

Everything was nice in the beginning for my move from Texas to Florida. I chose them over other companies because John had taken the time to come to my place and do inventory unlike the others who did it over the phone, plus the cost was on par with the others as well. On pickup day however, everything changed. I was charged an extra $500 for a fuel surcharge that was phrased differently on the other packet, and $150 of the extra was for packing materials which was 2 tall boxes and about 5 feet worth of bubble wrap. They guy doing the paperwork was very full of himself and acted as if he owned my apartment. At one point he even commanded me to vacuum my room. Once everything was out of my apartment we had a delivery window of Jan 5-Jan 15. My belongings were not picked up from their warehouse in Texas until the 14th causing great delay in it arriving to me. We had a weekend trip planned after the delivery window that we had to push back multiple times to accommodate them and then eventually cancel because of the lateness in delivery. They were made well aware of this trip and assured us that if the delivery were to interfere they would work with us. Well they didn’t. Once my things showed up they put together my bed and dining table. The guy was putting together a table leg when we all heard a crack. The man had split the wooden leg while screwing it onto the chair and just said oops and walked away. There was tape and wrappings in bushes and flowers outside that I had to pick up after they left. There was also old tape rolls they had wrapped up in tape all throughout my apartment. On top of that they chipped some of my high end artwork and cracked the back piece of my living room chair as well. We were told we would received $30 for each day it was late, it’s been a month and we have yet to see any money from them. This isn’t everything they had pulled on me, there was more. I would never recommend them, in fact if they’re your last choice it’s probably best to just move everything yourself.

Move size: 1 Bedroom Home Service cost: $2400

Binding quote of $5,280 - when the guys arrived in the (unmarked, too small) truck *4 hours LATE, I was informed that my furniture was "over-sized" and would cost me $10,000.
I was FORCED to pay upfront & sign a BLANK contract (as more reviewers have stated on other reviews such as yelp).  The men packing my belongings grunted, moaned, and goaned about things we wanted to take to our new home!  Due to them arriving late, they had to come back the next day, I had to leave the house to get my children from school and when I returned to the house (the movers were gone) there were 3 closets left un-emptied at all and other items left for good.  They had to come back again, and still did not get it all!  My wife wrote a review based on our experience thus far, and Michael the "Manager" FORCED her to remove it or he would NOT have our belongings delivered!  We were again FORCED to pay/sign up front that ALL of our belongings had been delivered, when in fact they had not! We are missing at least 2 5' boxes!  Many items are damaged, greatly!  We have since hired an atty and he is unable to get their atty to return faxes, calls, or emails!  Will update when something is done!   Through the entire experience if you want to speak to someone in the office or NEED to, you have to leave a voicemail EVERY TIME!  Through this entire thing I probably called that office 40 times and NEVER got a live person! Always had to leave a voicemail, then Michelle would call me back!

The movers that delivered our belongings, did NOT want to put the boxes in the corresponding rooms!  They wanted to pile it up in the formal living area 100lb boxes on top of another for my wife to unstack and drag to the rooms.  She was alone at the time as I was out of town! Attached are just 2 pics (this only allows 2), we have 30 items broken, scratched, dented, melted, etc!

Service cost: $5280

Texas Movers Group, is not a reliable or trustworthy company. My husband and I hired this company to move us from Texas to California. The estimated price increased($2800 to $4600) even after we reduced our amount of items to be moved!! The move date and time was rescheduled three times, we ended up completing the move on two separate days! The staff was always unavailable or difficult to reach by phone, had to send emails to communicate. Texas Movers Group advertise their nice company moving trucks and trailers, which is what I expected to show up for the move, but instead a antique (year model 1960) huge extra long truck that required repairs twice on the way out of state (so they claim for the delay of delivery) showed up with only ONE moving guy and a driver that did not help the ONE mover! The moving guy shared with us that his help to unload the truck was not showing up due to car trouble. The ONE moving guy was asking for my husbands assistance with some of the heavy items! Wow smh! Inventory during pick up of our items was not taken properly, and some items was not inventoried at all. When we received our items at delivery, some items was damaged, broken, and missing. Brand new packing boxes looked as though they had been tossed around and crammed in improperly, dinning chair leg was broken, missing nightstand and missing exercise equipment. The ONE moving guy shared with us that the delivery before us the customer was missing TWENTY BOXES! Wow smh! When they arrived to deliver our items the driver could not get the moving truck parked close enough to unload items and wanted MORE MONEY for a shuttle or for extra steps due to the distance! We declined and decided we would unload our items. The ONE moving guy then decided that he could get it done at no extra charge. We hired this company because of the excellent ratings/reviews and that is what I told Alex on our initial contact, but Texas Movers Group end up being a BIG disappointment. Bridgette talks a "good game" but unprofessional, fake, and not to be trusted, she is nice until they get your items loaded in truck smh. Michelle was OK but somewhat a "bullie". Hire this company at your own risk, I understand that "to err is human" but I DO NOT and WILL NOT recommend Texas Movers Group to anyone! We are in healthcare and construction fields of work and have shared this horror story to all that would listen from Texas to California, for they will not have to endure the troubles and financial hit that we went through. I believe bad business, deserves no business! I give this company NO STARS. (it would not let me give NO STARS)
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Move size: 2 Bedroom Home Service cost: $4600