Supreme Moving and Storage

*BEWARE, BEWARE, BEWARE!!
Don't believe the positive reviews for this company, I am convinced they are fabricated by employees of this company. I booked a move from Northern Ca over 1 month in advance. I actually chose this company over others d/t the initial pitch from Colin who walked me through what to look for when choosing a company, he actually had the nerve to point out all of the ways that a person might be scammed on with moving companies- basically foreshadowing what was to come for me. Being totally moving company naive, I sent them a deposit of $1374- the contract does say 'non-refundable', which in hindsight I should not have agreed to and am being told by LEGIT companies that this is the first red-flag to look for as truly LEGIT companies will never require, and the other companies that gave me estimates did not have (non-refundable) in their contracts. About 2 weeks prior to the move, I called to make sure everything was still a go- never actually spoke to a live person- Colin did however reach out to me via email and assured me that everything was still on track and that I should be receiving a call soon. Fast forward another week, I initiated a call again, same response (mind you, still didn't receive a call back, just an email response). The first day of the 2 day window of my move arrives- still haven't heard from anyone, I call again. After navigating thru their phone tree (leaving messages because the option was never answered, requesting call back each time), leaving a message then calling right back and choosing another option, I finally reached a live person (Jeremy). He tells me that a truck would be there tomorrow, and that he would call me back later with more details. The call never came, so next morning (day 2 of my move window) I call back- went thru the same exact scenario of leaving messages, navigating phone tree options until I reached a live person, being transferred (dropped call, recalled) to Jeremy who gives me a story about the truck who is going to pick me up having an unexpected much larger than conveyed load that was tying them up and that the truck wouldn't be to my location until somewhere around 7-9 p.m. I indicated that we could then be ready to get going first thing in the morning with an affirmative answer by Jeremy. Next day rolls around, mid-morning I call for a status update (again, same scenario as before- calling each phone tree option until I get a live person). I finally spoke with Jeremy who gives me a completely different story, saying that he has pictures of the truck that is supposed to move me 'just pouring oil' and is now in the shop! And, you guessed it, we would need to reschedule again for the next day. I may be moving company naive, but I am not stupid. I continued to call day in and day out up thru Friday. On Friday, Jeremy tells me-COMPLETELY UNPROMPTED that they would not be able to get a truck 'way up there where you are, near Oregon' and that he was 'going to talk with management and get your deposit returned to you- you should see it back today'. Again, this was the company telling me they were going to make it right by refunding my deposit, not me asking for it back. I thanked him and began making other arrangements which I completed. This was Friday afternoon. Saturday mid-morning, I get a call from Jeremy who says 'we have a truck that can pick you up today or tomorrow' to which I replied ' I was with the understanding that it wasn't happening, so I made other arrangements', I also gently reminded him that I had not seen the deposit returned to my bank account. He indicated that he would 'check on that with management today'. Fast forward to Monday, I get a call from Joseph who starts out by telling me 'I got a truck that will pick you up today'. I went thru everything that had transpired, including the UNPROMPTED refund of my deposit statements made by an employee of his company. He proceeded to tell me that Jeremy was new and that they had actually suspended him because he shouldn't have said that and the deposit is non-refundable and wanted to get me on a 'recorded line' that I was forfeiting the deposit! I said ‘make sure to record the fact that someone from your company said I was to get my deposit back’- I am sure they will edit the conversation to get exactly what they need to appear legitimate. He also mentioned several times what a great customer review rating the company had- but I have looked at several sites that review this company, and yes, there are a lot of positive reviews (again, I (and many other reviewers out there) tend to believe that employees of this company are the ones writing these positive reviews)- however, when you look at the 1 star reviews, they all seem to have a common theme (exactly or very similar to my own experience- THEY TAKE YOUR MONEY BUT DO NOT HOLD UP THEIR END OF THE CONTRACT, GIVE LOTS OF EXCUSES, DON'T RETURN YOUR CALLS ETC.- PLEASE READ OTHER REVIEWS BEFORE CHOOSING THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $5000

I went with Supreme Moving and Storage because I had a positive experience with the sales woman who gave me a well-priced quote and informed me that although the moving window was 21 days, my move would take no longer than 3-5 days.

First, they showed up a day later than they promised, and when the movers finally arrived, they refused to move me because they believed there was more stuff than I had listed (which was untrue). The movers then sat in their truck for 3 hours while they waited for someone to call me about the change in price. They charged me for additional storage, flights of stairs, and packing, which I had originally been told was included in the cost. It was a horrible experience, but since my timeline was tight, I had no option but to agree to the new terms.

Fast forward 3 weeks and I still haven't received my stuff. Every time I get through to a customer service rep (1 in 40 calls), I'm told that the truck is almost to the warehouse, and my stuff will be loaded shortly. They have lied and pushed back the date constantly since my first estimate. Supreme Moving gives you a 21 business day window, which is more than any other company. As such, It can be a full month until you get your stuff. Furthermore, their customer service is the worst I have ever dealt with.

Do not believe any positive reviews, or the nonsense that spews out of the sales people's mouths to coerce you into giving them your business. If this was the last moving company left on the planet, then I still wouldn't use them. I'd rather walk all of my possessions across the desert than let them move me again. Worst experience with a business ever!

Move size: 1 Bedroom Home Service cost: $2800

They are a scam. They told us our items have not been packed on to a truck due to Hurricane Irma (it's 9/14 and they've had our stuff since 8/20). Where as I am understanding and empathetic, we moved from Ohio to California. How does Irma play in here? It's irrelevant. At this point I am certain my things will never arrive.

They don't answer their phones and when they do they hang up on you. They are rude. Don't believe any one who says positive things about this company. Don't be fooled by a low quote, it's never that amount. This was my first time moving across country and I wanted to get a Uhaul but price played in here. In retrospect, I should have gotten the UHaul.

Move size: 3 Bedroom Home Service cost: $3000

ATTENTION! BEWARE! ATTENTION! BEWARE! THIS COMPANY IS A FRAUD!!

I am a retired veteran, so this was actually my first out of state move I've ever made on my own without military assistance. I honestly did not know where to begin and was very apprehensive about the process.

In June 2017, I submitted an online quote with one moving company and received several calls from various moving companies. I received a call from Collin from Supreme Moving and Storage. Collin was very personable and even offered me tips on what to look for when choosing a moving company. He gave me a quote and I told him I would do my research and get back with him. After our initial telephone call, I received numerous emails and telephone calls from Collin inquiring about my choice in moving companies and if I would be interested in Supreme Moving & Storage. On August 31, 2017, I contracted Supreme Moving & Storage to move my household goods from VA to TX with a window of Sep 8-9, 2017. I was told that I would receive a telephone call 24 hrs prior to verify the date and time that the movers would be at my home.

On Sep 7, 2017, I hadn't received a call from anyone from the company so I called Customer Service and spoke with Brad. Brad assured me that everything was on schedule and I was on the schedule to have my items picked up. On Sep 8, 2017, I didn't receive a call and neither did any movers show up at my residence. I called Customer Service well over 20 times and left messages and no one returned my call. On Sep 9, 2017, it was the same thing as the day before. Again, no movers showed up at my home, nor could I get in contact with anyone at Customer Service.

What's even more disheartening about this whole fiasco is that this company swindled me out of my $1180 deposit. They never rendered a service and neither have they provided an explanation as to why services were never rendered.

Because this company failed to pick my household goods up within the scheduled time frame I am not able to leave VA as planned on Sep 16, 2017. I've had to search and pay for new movers, as well as the costs associated with changing my plane tickets (American Airlines charges $200 per ticket for flight changes). I am paying for a home in TX and daycare fees now and I'm stuck in VA for at least another week or two.

Supreme Moving and Storage are FRAUDS!! And I can't believe they are still in business. I plan to exhaust ever avenue I can until this matter is resolved and I receive a refund. I certainly will not stand by and allow these idiots to steal from me.

I'll also note that the BBB had originally given this company an A+ rating, but has sense change the rating to a NR. I'm sure this something to do with the seriousness of recent complaints against this company. I truly believe all of the positive reviews on this company are fraudulent and manufactured by the companies employees. I plan to sue as well as file a complaint with the BBB, Dept of Transportation and the Forest Park Police Dept. Anyone going through issues with this company please feel free to contact me.

This is the information I have on this company:

Supreme Moving & Storage
7744 Monroe Street # 50C
Forest Park, IL 60130
Owner: Rodger Zant
US DOT: 2971099
MC: 10101.

Move size: 4 Bedroom Home Service cost: $1180

We were defrauded by Supreme Moving and Storage. First, we were given a great sales job by Gina who gave us all the things to be watchful for when selecting a mover and listing all the reasons they are superior to other companies and providing great materials and links for them. The estimate was reasonable and even slightly higher than our least expensive estimate. Convinced, we went with the $8,900 estimate in June 2017. Pick up was 7/19 and the movers were professional and great. After our possessions were fully loaded, I was presented with a $13,900 bill to my great shock. Exhausted from the big day, I had no choice but to pay the third, believing I could discuss and get a reduction through Gina. Afterward and To my horror I discovered a large number of boxes were left behind. I immediately called and emailed Supreme. That night I was told the boxes would be picked up the next day. After two days we had to be out of our house and still no pick up. Supreme ignored my calls and email. We had to move the boxes to a storage unit. After a few days I received an email from Gina who said she had forwarded my email and someone would call me that day. I reminded her we needed to talk about the extreme overage as well. We had the advantage of time because we weren't moving to Idaho until end of August. After no response to multiple calls, messages, and emails, we set up a large storage unit in Idaho August 1 and began calling to ask for delivery. No response. We eventually gave up on the items left behind being picked up and we shipped what we could afford and left the rest and made our move to Idaho. Reaching a woman named Sasha on Aug 23, she assured us our load was in the queue and she was the cust Svc manager. We felt relieved but we're never able to reach her again. After many more attempts we were called back by Jeremy who apologized profusely and said they would reduce the cost and our delivery would come by Sept 3. No show by the 3rd and no response to calls or emails. I had planned to put a stop pmt on our check upon delivery knowing they would talk to me then. After fearing we'd never see our possessions again, we got a call from someone saying our load wasn't going anywhere until we paid $600 for insurance. Jeremy responded to a text that they were being evacuated from the hurricane. Finally on 9/12 we got a call from Caesar in Calif telling us our load was on its way and would be there 9/16. We had no choice but to get a cashier's check for the full amount even though "Ahmed" the driver called and said to have a cashier's check for $3,000 and cash for the rest. The truck arrived at our storage unit on 9/16 and to our dismay the driver said he could not drive the truck close enough to the unit and would charge $400 for every hundred feet to the unit and $400/hour while waiting for us to hire another mover (recommended by the very kind storage unit worker) to carry the stuff from the truck to the door of our unit. Ahmed was threatening, harassing, and hideous. We are elderly and had our niece and the mover we hired on the spot basically move the entire load from the truck to our unit maybe 20 yards from the truck. Never ever hire this disreputable company.

Move size: 2 Bedroom Home Service cost: $13900

I had contracted Supreme Moving and Storage last month. They picked up my house hold items in August and storage everything for us we just received all of our belongings yesterday. Everything including all of my fragile things are in great shape. Thank You so much. We needed a company who could do just this and pick us up in August and delivery us the next month and hold our belongings for about 20 days while we waited to get into our new home. The movers we're very professional. Wrapped all of our items in a great way. such a good company that actually had their own movers not jut random guys they picked up like a past experience we had.. thanks so much for a great move guys. Supreme Moving and Storage was a pleasure to work with. Thanks a bunch.

Move size: 3 Bedroom Home Service cost: $7925

Chose this company due to many positive reviews. I now believe the reviews were written by their employees. This has been a nightmare to say the least and is still ongoing. First they did not arrive on time, 2 days late. I paid an additional $800 to get an expedited delivery by 8/19 and now being told 8/21 or 8/22. No one ever answers the phone in customer service and or dispatch. The main number in Forest Park, IL NEVER GOES THROUGH!! On top of all of this I was quoted approximately $2,600 and now told $8,700. The driver keeps telling me he will have someone from the company call me and no one ever does. I believe this is a fraudulent company and will be contacting the authorities.

Move size: 4 Bedroom Home Service cost: $8700

08/20/17 continued: 3:01pm - Movers arrived on a box truck, the driver, Ozzy, came inside with his paperwork. I now see what the issue with the total is. A new, and fraudulent “Bill of Lading and Order for Service” was written up AFTER our pick up. The remaining total, which was $1562.88..had a line through it and another total of $1992.88 had been written in underneath it. I have my copy of the original one that has the remaining total at $1562.88, as it was the night of the pick up on 08/03/17. There was also another fraudulent document that I now have a copy of, which is an “Interstate Bill of Lading Contract – Valuation Addendum”, that someone else filled out putting my name, my initials under the “option 2”, which is stating that it is a “waiver of full replacement value protection” on my property, they wrote “$0.60 per “pond” for article”, and wrote an estimate of $4611.00 as the “Dollar Estimate of the cost of your move under the 60 cents option”…AND they dated it for 08/03/17. I did not have any knowledge that this had happened, nor did I initial, sign, or give any consent for anything regarding this, it also was done AFTER pick up. Supreme Moving and Storage is by far THE most dishonest company that I have ever dealt with. I paid Ozzy the correct remaining total of $1562.88, and they began unloading the truck. Ozzy and the other gentleman (I’m afraid I can’t remember his name) were very pleasant, respectful, and helpful. We took photos and video as they brought in boxes that had been completely destroyed..2 of which had also been wet..my son’s clothes in one of them were still wet and were moldy, several destroyed totes..one of which contained what was left of several trophies that belonged to my son’s deceased mother, from her childhood..all of the trophies were completely destroyed except one. I cannot even begin to describe the nauseating level of anger that my husband and I felt as we had to watch our teenage son cry as he held the destroyed remains of his mother’s trophies. The headboard to our queen sleigh bed was broken, and someone had tried to tape it back together, one of our dressers was damaged, our desk top computed was damaged, our L-shaped desk with hutch was just destroyed..the hutch looks OK, but the desk is completely trashed. A handle was broken off of my husband’s hope chest that was built my his grandfather, a plate from a dish set that my father gave us was broken, A collectable Smurf glass was broken from a set that I have that are from the early 1980s, a Yankee Candles tart warmer was broken, and this is only the beginning. We were not able to get through all the boxes last night, as it was getting late and my husband had to be up early for work this morning. I will file a claim for ALL our damage once we are finished assessing and documenting whatever else we are faced with, and find out whether or not our freezer, washer, and dryer are even functional now. I will update as we go.

Move size: 2 Bedroom Home Service cost: $4231

Anyone that says moving across country can be a horrible experience dealing with professional mover is accurate! I booked a move from what appeared to be a mover but was nothing but a middle company looking to score big on a hard working family! The price was well below our estimated budget and looking at some of the fake reviews we choose them. Well the movers show up 2 days later than contracted out to be! Not only did our estimate increase IT TRIPLED in price! Immediately we stop the move and of course they kept our money! Got a call the same day from Supreme Moving And Storage and the Rep was very informative about what just happened. Called the bait and switch! Now the price they offered was a little high but considering last minute we accepted the offer. They showed up pack up our belongings and delivered within the time frame requested! I got to give a two thumbs up to this company for not only the quick education but also helping me when I need something reliable! I told them company I will right a awesome review and hope the right person see this! I recommend them to everyone! Good Job guys!

Move size: 3 Bedroom Home Service cost: $7500