Supreme Moving and Storage

ATTENTION! BEWARE! ATTENTION! BEWARE! THIS COMPANY IS A FRAUD!!

I am a retired veteran, so this was actually my first out of state move I've ever made on my own without military assistance. I honestly did not know where to begin and was very apprehensive about the process.

In June 2017, I submitted an online quote with one moving company and received several calls from various moving companies. I received a call from Collin from Supreme Moving and Storage. Collin was very personable and even offered me tips on what to look for when choosing a moving company. He gave me a quote and I told him I would do my research and get back with him. After our initial telephone call, I received numerous emails and telephone calls from Collin inquiring about my choice in moving companies and if I would be interested in Supreme Moving & Storage. On August 31, 2017, I contracted Supreme Moving & Storage to move my household goods from VA to TX with a window of Sep 8-9, 2017. I was told that I would receive a telephone call 24 hrs prior to verify the date and time that the movers would be at my home.

On Sep 7, 2017, I hadn't received a call from anyone from the company so I called Customer Service and spoke with Brad. Brad assured me that everything was on schedule and I was on the schedule to have my items picked up. On Sep 8, 2017, I didn't receive a call and neither did any movers show up at my residence. I called Customer Service well over 20 times and left messages and no one returned my call. On Sep 9, 2017, it was the same thing as the day before. Again, no movers showed up at my home, nor could I get in contact with anyone at Customer Service.

What's even more disheartening about this whole fiasco is that this company swindled me out of my $1180 deposit. They never rendered a service and neither have they provided an explanation as to why services were never rendered.

Because this company failed to pick my household goods up within the scheduled time frame I am not able to leave VA as planned on Sep 16, 2017. I've had to search and pay for new movers, as well as the costs associated with changing my plane tickets (American Airlines charges $200 per ticket for flight changes). I am paying for a home in TX and daycare fees now and I'm stuck in VA for at least another week or two.

Supreme Moving and Storage are FRAUDS!! And I can't believe they are still in business. I plan to exhaust ever avenue I can until this matter is resolved and I receive a refund. I certainly will not stand by and allow these idiots to steal from me.

I'll also note that the BBB had originally given this company an A+ rating, but has sense change the rating to a NR. I'm sure this something to do with the seriousness of recent complaints against this company. I truly believe all of the positive reviews on this company are fraudulent and manufactured by the companies employees. I plan to sue as well as file a complaint with the BBB, Dept of Transportation and the Forest Park Police Dept. Anyone going through issues with this company please feel free to contact me.

This is the information I have on this company:

Supreme Moving & Storage
7744 Monroe Street # 50C
Forest Park, IL 60130
Owner: Rodger Zant
US DOT: 2971099
MC: 10101.

Move size: 4 Bedroom Home Service cost: $1180

We were defrauded by Supreme Moving and Storage. First, we were given a great sales job by Gina who gave us all the things to be watchful for when selecting a mover and listing all the reasons they are superior to other companies and providing great materials and links for them. The estimate was reasonable and even slightly higher than our least expensive estimate. Convinced, we went with the $8,900 estimate in June 2017. Pick up was 7/19 and the movers were professional and great. After our possessions were fully loaded, I was presented with a $13,900 bill to my great shock. Exhausted from the big day, I had no choice but to pay the third, believing I could discuss and get a reduction through Gina. Afterward and To my horror I discovered a large number of boxes were left behind. I immediately called and emailed Supreme. That night I was told the boxes would be picked up the next day. After two days we had to be out of our house and still no pick up. Supreme ignored my calls and email. We had to move the boxes to a storage unit. After a few days I received an email from Gina who said she had forwarded my email and someone would call me that day. I reminded her we needed to talk about the extreme overage as well. We had the advantage of time because we weren't moving to Idaho until end of August. After no response to multiple calls, messages, and emails, we set up a large storage unit in Idaho August 1 and began calling to ask for delivery. No response. We eventually gave up on the items left behind being picked up and we shipped what we could afford and left the rest and made our move to Idaho. Reaching a woman named Sasha on Aug 23, she assured us our load was in the queue and she was the cust Svc manager. We felt relieved but we're never able to reach her again. After many more attempts we were called back by Jeremy who apologized profusely and said they would reduce the cost and our delivery would come by Sept 3. No show by the 3rd and no response to calls or emails. I had planned to put a stop pmt on our check upon delivery knowing they would talk to me then. After fearing we'd never see our possessions again, we got a call from someone saying our load wasn't going anywhere until we paid $600 for insurance. Jeremy responded to a text that they were being evacuated from the hurricane. Finally on 9/12 we got a call from Caesar in Calif telling us our load was on its way and would be there 9/16. We had no choice but to get a cashier's check for the full amount even though "Ahmed" the driver called and said to have a cashier's check for $3,000 and cash for the rest. The truck arrived at our storage unit on 9/16 and to our dismay the driver said he could not drive the truck close enough to the unit and would charge $400 for every hundred feet to the unit and $400/hour while waiting for us to hire another mover (recommended by the very kind storage unit worker) to carry the stuff from the truck to the door of our unit. Ahmed was threatening, harassing, and hideous. We are elderly and had our niece and the mover we hired on the spot basically move the entire load from the truck to our unit maybe 20 yards from the truck. Never ever hire this disreputable company.

Move size: 2 Bedroom Home Service cost: $13900

I had contracted Supreme Moving and Storage last month. They picked up my house hold items in August and storage everything for us we just received all of our belongings yesterday. Everything including all of my fragile things are in great shape. Thank You so much. We needed a company who could do just this and pick us up in August and delivery us the next month and hold our belongings for about 20 days while we waited to get into our new home. The movers we're very professional. Wrapped all of our items in a great way. such a good company that actually had their own movers not jut random guys they picked up like a past experience we had.. thanks so much for a great move guys. Supreme Moving and Storage was a pleasure to work with. Thanks a bunch.

Move size: 3 Bedroom Home Service cost: $7925

I was really scared to pick a moving company after I signed up online and I had a lot of companies calling me after looking up a lot of the reviews I didn't want to move with anyone a friend recommended Supreme Moving and Storage to me and the guys were great they came out in their own truck they're not Brokers they wrap my furniture they put the furniture in the truck got me delivered I'd recommend Supreme Moving and Storage to anyone even my family thank you for good service.

Move size: 2 Bedroom Home Service cost: $4850

Finally found the real mover after three terrible companies I've dealt with in the past. I am a computer engineer and move a lot around the country my company gives me the funds to move and lets me choose the mover what's the first of the moves I thought was going to be cool that I could choose my own wrong it was a nightmare. I didn't do this several phone "I searched my own company on Google and I found supreme moving and storage I like the reputation and the service they provided previous customers . I did a thorough food over the phone with Jason to dispatch manager we went over a detailed list of what I'd be taking measurements getting cubic foot and seven preparing a quote for me he told me to build over to the quarterly cubic foot and it was actually smart to get a higher price upfront and then receive a cheaper price at the end of the move I was really happy about that in the past shopping movie companies I shopped by the company offering the cheapest quote that's the worst Thing you can do. They did a great job wrapping furniture package furniture and getting the door-to-door I would recommend this company to anyone.

Move size: 2 Bedroom Home Service cost: $4238

I recently moved from Texas to Maryland I needed the company to get me at the Baltimore soon as possible I was changing my job I reviewed a lot of companies online after having a bad experience in the past. I found them online and was impressed with their ratings and that they own their own trucks I didn't want to get stuck in a broker situation again. I emailed them my inventory and they shot me back a quote, they want to cheapest company but that's not what I was looking for is looking for reputation. Just like my rep explained over the phone they came out took all the furniture apart wrapped up the furniture loaded me up got me out to Maryland and put all the furniture again and the appropriate rooms I pointed they placed.. thank you again so much supreme moving and storage for helping me and I last met a jam and being an honest real company and giving me a great service!!

Move size: 1 Bedroom Home Service cost: $2990

To start with, we received what was thought to be a reasonable quote to move from OH to GA. When the truck showed up, the price was double the initial quote.

We were promised to have our belongings in two days. Glad I didn't hold my breath. Ten days later, our belongings arrived, with missing boxes and broken items.

Trying to resolve these issues is pulling hens teeth.

Save you sanity and your money. This company should be put out of business. As the rip-off artist that it is, they would come back as the bottom feeders that they are!

Move size: 3 Bedroom Home Service cost: $14000

This is not a moving company. It is a bunch of lazy thieves with no education, just street smarts. There is no NO REAL business address. No physical location.
Cant take them to court because they can't be served without a REAL ADDRESS.
These fools, with no conscience, are just thieves with phones and phone devices that enable them to access your checking account and steal your hard earned money.
One day, they will go to jail. If you have been victimized, do what you can to put them there!!

Move size: 3 Bedroom Home Service cost: $1400

Supreme Van Lines, somehow related to United Relocation Movers, is a shady company that uses scare tactics and dishonest practices to get more money from you and hold your goods for ransom. My goods finally arrived late at night. The movers left after midnight. Some things were broken and they never called to give me insurance info. But worst of all, they would not schedule a delivery until I made me a cash payment of $2095 because my credit card had not come through. They promised to refund me when it did, but they did not. Basically they stole an extra $2095 from me. Beware using this company. You'd be fools to use them no matter how nice they sound over the phone.

Move size: 4 Bedroom Home Service cost: $6300

I contracted Supreme Moving and Storage for a move from Ohio to California. They picked up my goods on August 20th, with a first available delivery on August 25th. It is not October 25th, and after several promises that my goods were "in transit", several days taken off from work with statements from the company that the delivery would happen on a specific day, I am still without my goods. I only recently found out that my goods were NEVER loaded onto their truck to begin with, and someone lied and said I signed for and accepted delivery of my goods. Turns out, the FMCSA has revoked this company's license to operate, and they are not permitted to operate currently. You can find this yourself by searching their DOT# 2971099 at https://ai.fmcsa.dot.gov/hhg/search.asp. Now the company is attempting to extort me for money, withholding the location of my goods until I pay them additional money. PLEASE DO NOT USE THIS COMPANY. They lie, steal, and legally cannot even operate. Research your company on FMCSA and BBB first before making a decision. Do not believe ANY positive review about Supreme Moving and Storage based out of Forest Park, IL.

Move size: 2 Bedroom Home Service cost: $3200

Very professional. All my furniture was wrapped to avoid damage. which is a big deal to me. Nothing was missing during my storage which is something I need. its so hard to find a company that can take care of your stuff while having the secure feeling that you know nothing will happen to your belongings. They've earned my trust. Also packing and unloading at the destination was such great timing. I was scared it would have been a long drawn out process like my previous moving experience with another company. I recommend this company to everyone and I plan on using them again.

Service cost: $2500

Supreme moving and storage is definitely going to be a go to for me in the future as well as friends and family if they need a moving service I would highly recommend them .. let me start off by saying this was such a stressful process.. I recently divorced and needed to get out of my situation and pack up my end of the furniture as soon as possible. I called supreme last minute after looking at the reviews online through Google they seem to be a credible company so I gave them a call I had them pick me up two days after I called them which is really short notice and great they were able to help me that way.. they packed everything up loaded the truck and got me deliver it was such a relief getting out of there the stress of my situation with my divorce plus the stress of moving last minute was more than an enough for me to get high anxiety. These guys were able to help me these guys were able to help me call down and get the job done.

Move size: Partial Move Service cost: $2945