Sunshine State Moving Company, Inc.

I moved from FL to Michigan. The movers were courteous and prompt. My items arrived on time in Michigan, however very damaged. The movers that delivered my items broke a box that was labeled FRAGILE in front of me. However, with any long distance move items such as glassware, vases, and glasses can be expected to be damaged. I can handle those items being broke those are replaceable. Sunshine broke my Samsung flatscreen and a dresser. I filed a claim and I failed to realize my insurance was only for  $.60 per lb. PLEASE PAY FOR EXTRA COVERAGE.. I settled for $66.72 on May 7 and as of today they have failed to pay me my $66.72. I paid $5k to move and they are making me beg for $66.72. I have called and left several messages for Yuri and no response. If a company can't pay out a lousy $66.72 settlement, don't use this company. The kicker is Yuri said I will try to get you more money, really I just want my settlement amount and call it a day. Movers beware stick to the well known moving companies, I chose this company for their cheap price and it cost me more at the end.
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Service cost: $5000

Poorest customer service in the business. My daughter and her husband moved to Oregon a couple of months ago. In trying to be cost efficient she priced many moving companies and landed on sunshine state moving. The price changed and fees were added on that were not discussed. Their household goods were late in arriving. A single box was missing and it took a month to get the box only to end up with someone Else's things. Nothing worse than a business that takes advantage of their customers.

Service cost: $2000

I have been dealing with this company since the 9th of May. I chose this company because they not only had the best quote I could find but they also seemed to have a reliable reputation. Unfortunately I am being proved wrong. My move was originally scheduled for May 31st, the company due to over booking had to switch it to May 30th which I worked with. I was the told my furniture would arrive no later than June 3rd and most likely June 1st as I had hoped. June 3rd went by and now it is June 7th nine days later. Yesterday June 6th I was called with my 24 hour notice of delivery. At 7:45pm this evening I called my driver to ask for an update-he is still 3 hours away. I live in an apartment complex full of United States Marines and their families who wake up at 4am each day (my husband is one of them). The driver is now arriving tomorrow morning-so he says. Tomorrow my husband will be coming home after being gone for over two months to come back for two months then leave again for 6-8 months. The last thing I want to do is deal with movers when we are reunited but now I do not have a choice. Not only is the timing horrible, but my quote was off by $679! I expected it to be a little more, maybe by $200 but not almost $700 (mind you the movers did not take anything not on my inventory list). To add to everything they also got my payments mixed up and there was supposed to be a large amount on a credit card and then a smaller amount in cash upon delivery. Well they put the small amount on the card and expect the large amount on delivery. I am very disappointed and unhappy with this company and will never use them again. Being a military family we rely on these types companies to help us out especially when our husbands are away which is what I expected to receive yet unfortunately that is not the case. This is my 9th night without a bed and sleeping on the floor. My phone calls nor emails have been answered. I still do not have my furniture so who knows what condition everything is in at this point.

Service cost: $1679

This company is beyond horrible; if it were possible to give them a rating of zero stars then I certainly would. When considering your move, be sure to pass on choosing Sunshine State moving company. This business is not only shady, but also rude with terrible customer service skills. We scheduled a move from Charlotte, NC to Boston, MA. The move out of Charlotte was to take place on June 11, 2013 and sunshine was to move our belongings into storage until our scheduled move to Boston on July 1st. I received an email the morning of the 11th from Yury saying that they would be at our apartment between 5 PM and 7 PM that day. That was problem number one since the move was originally schedule for 8 AM that day. Later in the day, Chad calls back saying that the movers will not be there until tomorrow (mind you that this is after a long day of being led on by false promises and lies as to an accurate arrival time from sunshine). This again is a problem because the move was scheduled to take place on the 11th. The movers show up the next morning (the 12th) in a Penske moving truck that they most likely rented from Home Depot. It is a crew of 2 movers in a 20 ft. truck. It takes them about 6 and a half hours to clear out a 2 bedroom apartment, even though we had already packed all of the items in the apartment. Another problem occurs on the late moving day when our driver tacks an extra $1250 to the original quote (our original quote was $1524 with all charges included, and the final bill was around $2800). We pay the difference because we are essentially forced to do so (they of course notified us of the price increase AFTER all of our belongings were on the truck and it was impossible for us to negotiate the true price; this is a textbook moving-scam maneuver). After this, our belongings are moved into storage (which I am fairly certain is an open field or forrest judging by the amount of bugs and dirt that were on our boxes and furniture upon arrival in Boston). The move-in date of July 1st comes and goes with nothing but more false promises and leading-on by sunshine (Chad seems to be an expert at lying). 90% of the time that we call the office, it goes to voicemail or someone answers and promises to have Chad or Yury call back but fails to do so. The office is either staffed with one person or with those that wrote the book on how to consistently and persistently frustrate customers; they will never give you a straight answer. Chad assures us that the move-in date will be July 4th or 5th; this date comes and goes as well. The date then is supposed to be the 8th; this dates comes and goes. The lying and leading-on continues; every time we speak to Chad he exhibits his rude and pompous attitude and complete lack of customer service skills. The movers finally arrive on July 12th (mind you that sunshine is very much in breach of contract at this point). The boxes arrive in terrible shape (I will post pictures); not only is every box heavily-damaged, but there are also bugs and dirt in many of the boxes. In addition, numerous clothing items have mold and mildew on them (not to mention that every box of women's clothing was mysteriously and creepily opened). The movers are insanely rude and pushy; I had to tell the guy to lower his voice a number of times. Communication skills are lacking in these movers as only one member of the crew speaks english. Lastly, some of our items are lost as well as being damaged. The movers also refuse to reassemble the bed that they disassembled is Charlotte because they lost the screws (according to the driver, this was of course the fault of someone else; this company has superb expertise at passing the buck). DO NOT GO WITH THE MOVING COMPANY UNDER ANY CIRCUMSTANCES. Any reviews that you read are most likely false reviews written by sunshine movers themselves. I'm seriously not kidding DO NOT MOVE WITH SUNSHINE STATE MOVING COMPANY.

Service cost: $2800

Took a whole day to load all of my already packed things into the van, then charged double what the estimated the cost once everything was already loaded. They then told me that my things would be delivered no later than April 28th which gave them a full ten days to get everything to its destination, I drove to the same place in three, they did not actually deliver my items until seventeen days after it was picked up. They then tried to charge us a "late" payment fee because apparently we didn't have the type of money order they wanted, which was not specified at all. They also charged us another fee because they couldn't park close enough. I went into my storage unit after they had everything packed in there and the majority of my furniture is broken now, also boxes clearly marked "GLASS" had heavy items stacked on top of them. The whole experience was highly dissatisfying and I am disgusted that they charge so much for breaking my furniture. I HIGHLY recommend not using this company and not letting your friends us them either!

Service cost: $2400

Horrible dishonest company
First too small a truck n only 2 movers / promised3-4. Quoted one price then doubled . It took a entire day past midnight to move our belonging to storage n days to move us in. Broke, scratched n destroyed over $2000 in furniture . Totally destroyed my brand new dinning table n guy who did wasn't even sorry just complained he needed help and didn't have any. Their insurance co. was going to give me a check $300 but the company stopped them saying they were going to pay me instead, however never heard from them again. Almost a year ago and still fighting for a measly $300 for $2000 damages. The company preys on their customers at their most vulnerable . Very very dishonest !

Service cost: $5500

Their initial quote was done by a professional and seemingly trustworthy man.  They quote by cubic feet.  The estimator went through the entire house and told us it would cost $2531.34.  When the movers came, the amount of cubic feet increased by 30% and we were told the new charges were $3513.  We did not have the extra and it took weeks of arguments to settle this.   I believe it was only settled because we didn't sign the original price change at the pickup site.  They also missed an entire room of our house and blamed it on us, claiming we never told them to look there. It took two weeks to correct this, and they refused to update us on where our stuff was.
The movers themselves were courteous, but the staff on the phones was downright abusive.  I was cut off, hung up on, and cursed at just for wanting to know if the second load had even been picked up.  This was easily the most frustrating moving experience I have ever had (and I've moved 6 times in 5 years).

Service cost: $2531

I've never used a moving company before, and I PROMISE I will never use this one again.  When I first scheduled my move with this company, I received a quote of $1250.00, which was about $200 less than previous quotes I had received.  The woman, Amy, who I set everything up with, told me I would have my belongings delivered within 5 days of pick up.  After she received my downpayment, I could never get ahold of her again.  I was then talking to a man named Sean.  I was traveling from out of state to meet to movers from my old location, and was told that I would receive a phone call by 6PM the day before letting me know what time they would be at the house.  They did not call me until 8PM though, and told me that they would be at my location at 8AM.  I immediately had to get on the road, being that I was traveling from 5 hours away.    When the truck arrived, it had a 8x11" paper taped to both doors saying "Sunshine State Moving" (GHETTO!).  There were two young men, who didn't speak English very well.  Even though the items that were to be moved were the exact same ones listed on the inventory/quote, he then told me that it was going to cost me more because it was going to take up more cubic feet in the truck than they had expected.  They also charged me a total of $150 for packing supplies (even though they were supposed to be included).  All of my items were boxed and ready to go when they arrived, but they charged me for packing tape (at $3.50 a roll x 20 rolls) to tape the included blankets around the furniture, as well as charging me for plastic wrap to secure the wrapping blankets/furniture.  I was in a bind, and needed to be out of my apartment on that specfic day, so I had no choice but to go with it.  On a positive note, the two men were very polite.    The movers picked up my belongings on Saturday and I was told to expect them that Wednesday.  I called the office on Tuesday because I hadn't heard anything and needed to know if I needed to take off from work for the delivery.  When I called, I could not reach anyone from the 1-800 number that I had been using.  I found a phone number with a Florida area code on their website, so I called that, and actually got a man who primarily spoke English.  He told me that they would be delivering Friday or Saturday, and that they would call me at least 24 hours ahead of time to let me know for sure.  Friday came, and I didn't hear anything, so I called the 1-800 number and got Sean on the line again.  He told me that they would be there Sunday or Monday, and once again, that they would call me a day ahead.   Monday came around, and I still hadn't heard anything.  Then, I received a text message from a random number that I had never seen before asking if it would be ok for him to deliver my belongings at 10pm that night! I don't think that it gets any more unprofessional than that! I texted him back and told him to have the office call me to set up a proper time.  Sean called me and set up delivery for 8am on Tuesday.  I went ahead and worked things out with my manager to take the entire day off on Tuesday so that I could be home for the delivery.   Tuesday came, and at 9:30AM, the movers still hadn't arrived, and I hadn't heard from them.  After several failed attempts, I finally got Sean on the phone who told me he would try and contact the driver and then would get back to me.  Around 10:15, I received a text message from the driver saying that he was an hour away and that he would get on the road in 15 minutes.  When he arrived, he immediately wanted his payment before he would start bringing in my belongings.  Payment was in the form of cash or money order, and I had the cash, but after the way they had handled the situation, I did not want to give him the cash, and have him run off with my belongings, or not deliver them all, so I refused to give him the money up front.  He then refused to begin unloading my items, and said he'd have his dispatcher call me.  Sean then called me, and told me that he needed the payment or that they weren't going to be able to deliver my things and the next time they came out, they would charge me $500 more for an extra delivery fee.  Sean and I got into a heated argument after he would not accept responsibility for the poor service that they had provided me with, he hung up on me, and called the driver, telling him to leave with my belongings.   The driver then left, and I still didn't have any of my things.  I called the driver and asked him to come back with my items (because I already wasted a day off from work and really just wanted the process to be done and over with) and he said he would need the money and to check with his dispatcher.  THe driver came back, I paid him, and he delivered/set up my thing (mind you, it was only one delivery man).  He was professional during this portion of the delivery and everything arrived undamaged.  HOWEVER, I REFUSE to ever use this company again.  Save yourself the time, stress, and money, and go with a different company.

Service cost: $1700

I would like to express my gratitude to all of you guys! You did excellent job, as you promised. I know how hard I as a client, so thank you a lot for professionalism and patience with me. 
I was very worried, knowing that winter is not good time for moving at all, on top of making right choice with right moving company. But I steel in shock , how, how guys you made it , really .. It s just wow..

Your guys, we're awesome, I never saw someone work like them, absolutely quiet , once I thought that they left, of having break, it was absolute silence. When I step in, they was working )) magicians , what can I say..

More then that, they loaded almost full truck without having a break, o my GOD. There is no comment on that. 

Thank you so much, I will tell everyone I know to use only Sunshine  as movers. My best experience ever. 

PS: would like to draw the attention of management to encourage your employees, my reference number : s 6039867.

Service cost: $3975

I used Sunshine to move last month, and I was very pleased with their services. The two men who moved my furniture (Max and Sean) did an excellent job wrapping my furniture, keeping everything clean, and making sure not to bump anything as they gingerly moved my items. They were very professional, helpful, and I would gladly use them again if I moved.My move ended up costing $ 1750 less then it was estimated ($2000). However, very good customer service, and not even one thing broken, chipped, bumped during the move.  Very good company. Worth the extra star!

Service cost: $1750

I used Sunshine State for my move just last week and was very satisfied with everything.  The movers I had were Azik and Sean and I must say, they were excellent movers.  They took pride in their work and made sure everything was protected so it didn't get any type of damage.  They were friendly, courteous, and hard working guys.  Was very pleased with the movers and this company.  If you need a mover, don't hesitate to call this company.  Their prices were also very reasonable compared to other companies. I wouldn't hesitate to use them again if needed and would recommend them to anyone in need of a moving company.  The company and movers were rated excellent , excellent, excellent, as far a I'm concerned.  Great company!  I was able to move with ease without any damages nor marks on the furniture.  Love this company.  Have used movers before and none can compare to the quality this company provides.

Service cost: $3600

In the beginning: I don't know anyone who enjoys moving.  It is blows your mind, it's not cheap, you have to organize people who don't and can't give a .. about your stuff.
 
So,  a crew that shows up on time, is efficient, not lazy, quick, but careful and respectful and does not charge you extras is my idea of a good time had by all.
 
They were polite, dealt well with hiccups (issues with getting use of the elevator when our building said we would), fast and efficient (if it doesn't fit, they'll take it apart or find a way!) and explainable with the price.  I got 3 quotes on my place and they were smack in the middle.  I had them do a full pack and move.  
 
The pack went swiftly - I completely recommend this if you haven't before - you will spend DAYS deciding what to keep and which box to put this in.  They know how many boxes, organize it by room and throw everything in there without a second dilly-dallying thought.
 
All in, a good, efficient, hard-working, professional crew.  Would use them again.

Service cost: $4200

Just wanted to share my experience with you, in hopes that I will save you a very bad experience with this moving company. I contacted Sunshine State Moving Co. to request information about pricing, pickup, delivery, etc.  Chad was the associate who helped me.  He was very informative and gave me all of the information I requested, and he did so with a positive attitude.  He sent over the binding estimate agreement, which I did read in full before I signed.  I addressed a concern regarding the delivery schedule of 5-21 business days.  Chad verbally acknowledged that my items would be loaded, delivered, and unloaded on the same day since the destination was only 3 hours away.   I was told that the movers would arrive at my place on a Friday between 9 and 11 am.  Not only was this confirmed by Chad, it was also confirmed by a second gentleman who called to go over the details with me about one week out from the move, and was confirmed a third time by the actual driver of the moving truck, who called me at 7:00 pm the night before to go over the logistics.  The next morning I received a phone call at 10:00 am from the driver informing me that he may not be able to load my things until around 2:00 or 3:00.  Fine.. it was a little behind schedule, but I was okay with that.  I received a second call from the driver not twenty minutes later telling me that he wasn't able to 'get a truck' and couldn't move me until Monday.  I called Chad to see if something could be worked out.  Nothing could be done.  I had to start a new job on the upcoming Monday, so I cancelled my services and had to find someone else at the last minute to move me.  I requested a refund for my deposit from Sunshine State Moving Company that same day.  They needed a written request.  I sent an email- that same day as well- (which was within the 72-hour required window), to which they said they'd process the request.  I never received my refund, even after email and verbal confirmation from two different associates that I would.  I've never been one to write reviews in the past, but I feel like if you are reading this, you should save yourself the risk of hiring a moving company that may or may not be able to deliver the goods.  Pun intended.  Good luck on your new adventure and I wish you the best in your movers search!!

Service cost: $1582

In the beginning, before they picked up my property I paid them, they had called me very often The company promised delivery on 07/19/2015, but failed. They neither have delivered nor even communicated; I was unable to reach anybody within last week. I sent to them 3 messages by email, but did not receive any answer; also left numerous of voicemail messages, they neither pick up phone nor call back. It looks like they disappeared. I desperately looking for my property, and do not know how to recover it. In addition, they under-quoted me and ended up spending $2,000 more.

Service cost: $3650

I spent months shopping around for a moving company and when I finally decided to go with Sunshine State Moving it was becasue they always followed up with me, their prices were lower and their promises to do an efficient job came up at every conversation we had.  I first spoke to a Rodger who sent me the quote then spoke to Anthony who was handling my account going forward. A day before the move things started to change but it was too late to shop around for another moving company..I left several messages for Anthony to have the details of the move like time, details on when my boxes would be delivered well I just had questions any typical customer would have when doing a long distance move for the first time.  To make a long story short..my things were picked up! I thought the crew was reliable and that they knew what they were doing they told me my goods would be safe. Upon delivery in NY which by the way was with another company..my goods were transferred from one moving company to another I started noticing some of my items were damaged, my dresser was broken, my table had scartches all over my screws were missing for my bed and some other furniture. One of straw chairs was missing, my brand new ironing board was not there. My delivery happpend on July 25th 2014 and I have since been trying to reach the moving company, I have sent several emails and I can't even leave a message. My things also arrived with big BUGS in them! To anyone out there looking to move DO NOT HIRE this company you will REGRET it!! VERY BAD EXPERIENCE!!and my tips were very generous because I value hard work and professionalism and at first I thought my goods were in good hands and now I am UPSET, FRUSTRATED and I will take legal actions!! I paid double what I was quoted becasue of hidden fees!! BAD EXPERIENCE!! I will add some pictures soon.

Service cost: $3000

HORRIBLE - HORRIBLE - HORRIBLE. Assured us they had their own equipment and show up in a Budget rental truck. Showed up 7 hours late and requote the move at twice the original price which we had to accept because we had to be out by the next day due to house closing. They bring our belongings to their facility, transfer it to another Budget rental truck then drive it to NY. Our belongings were crammed and stuffed into the truck and what wasn't "LOST" was scratched, dented, wet, or torn. I complained, but it fell on deaf ears. I would avoid this company !!

Service cost: $4000

Fraudulent and misleading. I got a quote only for them to arrive at my doorstep late and quote DOUBLE the amount that was quoted, and then when I was shocked at this (later got movers that moved me for the actual quote) they charged me a $200 cancellation fee. They didn't even have necessary packing materials when they arrived and wanted me to go SOMEWHERE to go hunt them down. Now won't answer any of my phone calls/ emails, including a manager. Ridiculous!

Service cost: $1000