Stevens Van Lines

The story with this company begins like this, they cost me and told me how much was the amount they were going to charge me, we accepted, then when the day came for them to pick up the things they wanted to charge me because they were not picking up at the door but they had I had to walk about 140 feet to get to my door, there they charged me and since I had no other option we had to accept, after a month and a half it took them to get things down from California to Florida, when in the end they called us my partner left From work right away to receive them, they said goodbye not to enter with the change in the distribution, something that is not my business, they collect things at home because they have to leave it at home because for that I pay, they went to the other equine from the street and they said that they were going to leave it for me there and I told them that was not the case, they told me to enter your house I have to rent a small truck and you have to pay $ 500 dollars, I told them you are crazy and He laughed and told me that it was not his problem, then he told me you have a truck if you want I will bring things for your house in my truck but you have to pay me 200 dollars, besides that he wanted to use my car he also wanted me to pay him ,, They charged me 95 dollars and because my partner took 25 minutes to arrive since I called him, and my partner was so upset that he told him you know give me the change because I am not going to leave you even the $ 5 dollars, the man got in his hand in his pocket and he said you have no change ?? Well, I can't do anything for you and he got on the truck and never gave the change, they broke part of my furniture, like the Company is cliffer, like thieves and liars, because they did not return the money and they did not take care of things, and how I am in the United States, we are going to act as the law requires, I am going to file a lawsuit as they have never had it in their life, and I am writing this because I do not want anyone to go through my bad experience, I am not going to sue them for money, I'm going to sue them so they don't play with people because they work here and it costs a lot for them to come and steal money and not just $ 5, they stole my time, my energy, because a lot of effort I had to make to be able to carry the things for my house because we were my partner and I were the only ones who were there and one had to keep the things and the other had to take them and download them alone, the truth is, never in my life will I hire them again and I'm going to take care of putting them this grade in t All the pages they have, and I have photos and videos, I have proof from when they arrived until they left.

Move size: 1 Bedroom Home Service cost: $2000

I hired Midwest who then gave it to Stevens! My boxes came to
us smashed in with holes table scratched and my Custom made Vase 300.00 cracked. On top of it they where late by 4 days!

Their answer wither the boxes are smashed they didn't pack them we did so their not liable even for the box missing. I have pictures of everything they just don't care!

They offered us 112.00 dollars for all damage and missing items. DO NOT USE THEM OR MIDWEST MOVERS in Illinois!!

Move size: Partial Move Service cost: $4500

If I had questions or concerns, they were responsive. The packing and loading crew, including the driver, were wonderful to work with.  Very quick, efficient and pleasant.  The delivery crew was also great, including the driver. They went out of their way to make my life easier on a stressful day. I would highly recommend Stevens to anyone I knew who was moving. Excellent people and company to work with.  I would not hesitate to use Stevens again if the occasion arose.

Service cost: $2200

This move was a disaster. The local agent was Boise Office and Moving. I was a dummy to believe them about how great they were and although I insured my move, I chose a $750 deductible, believing that I would not have any claims. All my wood furniture was scratched and nicked, one end table beyond repair. My very expensive off white sofa had black marks all over it, as well as an upholstered recliner. They tore the laundry room floor in my newly built house and put a hole in the wall at the top of the stairs. I don’t believe the furniture was properly padded; otherwise there would not have been so much damage. If Boise Office is typical of agents for Stevens, steer clear of these guys. The movers were in a hurry to return to Boise, and their work reflected their haste. The inventory sheet was not at all specific so was difficult to determine damaged items. I gave them one star as they did one thing right. That was boxing and wrapping two large wall pictures that were damage free.

Move size: 4 Bedroom Home Service cost: $9000

If I could give negative stars I would! Do NOT USE THIS COMPANY unless you love chaos, ZERO communication regarding your belongings and RUDE, CONDESCENDING, people when you FINALLY hear from someone after 3 days of ZERO communication after their truck breaks down in route to your drop off destination!

I was left stressed out of my mind, wondering where ALL of my belongings are and if they are okay (everything I own and no courtesy call!!) and having no idea when it would be delivered!! Nobody even called me to tell me the truck broke down!
The one time I was able to reach the driver..as I was waiting for his arrival, said "oh the truck broke down, someone was supposed to call you." That's all I ever got was them throwing out names of people whom were "supposed" to call me but nobody did for 3 days!!

Then they can't even properly load a 10 x 10 storage unit!! Cramming a 5 x 7 $2000 mirror at the opening for it to fall upon opening the door!! On ME!! Inexcusable on EVERY level from start to finish! They did not even properly tag items as some were coming to a home and others to storage so I needed up with 4 items at the house that were to be in storage and vice CRESA in the storage! This was after being condescendingly assured that they would know what was to be dropped off where! Boxes marked fragile are dented and I will be writing more when I get the courage to go back to the storage and open them up. Who treats someone’s belongings like this?

The WORST moving experience EVER!! And I have moved a lot!!

Stevens Van Lines is reprehensible!

Move size: 4 Bedroom Home Service cost: $2885

Stevens Van Lines (Saginaw, MI) was hired and contracted by me via SafeWay Moving & Storage (Lake Forest, CA) to move our household goods from Southern California to Chicagoland. The "white glove" packing was completed on 8/27/18, goods were loaded on 8/28/18 and delivered on 9/4/18. As there was evidence of damage to some household goods, we had swiftly alerted the broker (SafeWay Moving & Storage) the same day of delivery, asking them to address the issue for us. After the broker confirmed they were getting nowhere w/ Stevens related to any damages, I was informed on 10/18/19 to file an official claim myself, which I did on 10/19/18. Relating to one of our most prized pieces of furniture, our buffet was rebuilt by the driver/team upon delivery. However, when the legs put back on underneath, either the wrong screws were used or they were tightened too much, puncturing the inside of the cabinet from the bottom up, which was completely unnoticeable until we had began loading the cabinet well after the team had gone.

Without sending anyone to my property to physically inspect the damage, Stevens had swiftly denied my claim on 10/25, with the following rebuttal, which they continue using today. "As this item is one that would be used on a daily basis it is reasonable to conclude that if the loss occurred while the item was in our custody, it would have been noticed either at delivery or shortly thereafter. The damage/loss for this item was not reported until 46 days after delivery. We find that the 2nd element of Carmack has not been proven. When this shipment delivered you signed the inventories acknowledging that the shipment was received in apparent good condition unless otherwise noted. You did not note any damage to this item at the time of delivery. There is no evidence that the damage that is now being claimed is a result of our handling or that this item changed condition while under our care, custody, and control. Therefore, we must respectfully deny liability."

Unfortunately, they continue holding their line on this excuse. And their contracts are written so vaguely that any wrongdoing will always be pointed back at the consumer while protecting their corporation.

Move size: 4 Bedroom Home Service cost: $11000

I found Stevens on the BBB list as an A rated company and not sure how they got that rating. I left Austin TX on a Monday with a promise my delivery would be in Florida by that Friday. I sat around all day long in an empty house from Fri-Sun calling at least 25x with no return calls. The following Monday, someone eventually picked up the phone and when I said my name the phone went silent. Eventually I heard a voice say "We are sorry. We did not want to call you back because we did not know what to tell you" -Wrong Answer ! He then stated that he did not know when my delivery would be there and they would have to get back to me but he would start at inconvenience claim form and send to me. In short, the delivery showed up much later than communicated,only two people showed up to unpack,boxes were packed with items from all different parts of the house (boxes labeled kitchen were loaded with bedroom items etc)and then my claim was eventually denied. I was told they delivered within my two wk window per my contract. So, if you do not mind being lied to and wasting your time, spending extra time moving boxes around to the correct locations to unpack and going through the frustration of filling out their claim paperwork when you will not be compensated-Might not be a bad choice. Oh - Almost forgot- Missing about 6 items but they do not want to hear about that.. Jason-.

Service cost: $6000

Although our agent (employee name removed by company request) was very professional, the other Stevens Van Lines representatives were untrained subcontractors. They didn't show up or call the day they were supposed to (Richard had to track them down) and then arrived unannounced caused me to miss work. Then they (and by they I mean one guy and a kid cousin) threw everything at random inside the house, broke several items, and lost others. We paid a premium price for professional service and got less than other movers offer for $3000 less money. We were reimbursed for the damage/loss but clearly Stevens makes huge profits rather than hiring real movers and delivering on their marketing promises. Even the truck was old and beat up and broke down at the house.

Service cost: $8300

DO NOT USE THEM! Truck was loaded on July 24 going from MI to CA today is Aug. 11 and HOPEFULLY goods will be here tomorrow.  Was told we will be reimbursed for lodging and meals and expenses with receipts..we have seen other people getting $100 per day for reimbursement..this is all AFTER we were told that our load was overweight and we have to pay another $3500 THIS IS AFTER a salesmen went through Our entire house, Garage and Shed and gave us an estimate.  Yes we did add and subtract some things along the way but our FIRST and Original Estimate was actually HIGHER than the actual shipping quote!!  I cannot believe a Moving company can Under Estimate by $3000! Then after arriving in California we attempted to contact salesman to get final payment so we could get cashiers check ready since shipment was supposed to be delivered between Aug 1 and Aug 5 he finally got back to us after 3 days gave us final amount of over $11,000 and told my wife to contact corporate on expenses for inconvenience.  Although we appreciate the little amount for reimbursement how about also looking at the GROSSLY underestimate of the move itself!!

Service cost: $8000

  Stay away from this company!   Moving from WI to CA.  
My family has had to endure many moves due my military career. In our experience, this is the worst moving company to date. After reading all the reviews online, it seems I’m not alone.  
On day two of packing, I overheard the driver ask the apparent boss, “Should we tell him about the dresser?” The boss simply shook his head no and then looked over his shoulder to see if I heard. This crew was terrible. The boxes were not clearly marked; they destroyed my walls and floors and forgot to pack many items then complained about having to pack them.  
They picked up my goods on July 17th with a “contract” delivery date of August 1st. Shipment wasn’t delivered until August 17th. I can understand a company being 3-4 days late, it happens, but over half a month late is ridiculous and unprofessional. Getting shipment updates from this company is also a joke. The only time I was updated on when my delivery “should” arrive is when I called them.  
The delivery crew was also a joke. They complained about unpacking the boxes (it’s in the contract) and tried to deliver many items that didn’t even belong to me (I feel sorry for whomever they do belong to). They also had a 15 year old kid working with them. While this young man was very polite, he was constantly dropping my boxes and I even caught him throwing one into my daughter’s bedroom which contained a lamp. Total I have eight damaged pieces of furniture. Four of those are completely destroyed.  
I’m rating Stevens two stars for now. I have a feeling after all the property damage paper work is done, I’ll be dropping the rating down to one star.  
P.S. Don’t fall for the “We have A rating from BBB” statement. The Better Business Bureau is a joke now. Their ratings are skewed by the time the company has been opened and complaints not being followed up causing them to be closed without resolve.   Stevens has had 19 official complaints within the BBB in the past 12 months and 44 in the last three years.  .

Service cost: $9000

We used stevens to move from the suburbs of chicago to the suburbs of austin.  They arrived the day we requested at about noon.  They had some tire trouble the day before that delayed them, but they called to let us know they'd be late.  Everything arrived intact and was accounted for.  Two movers came with the truck and two I think we're from local affiliates.  All friendly and polite (called me ma'am when asking where boxes should go).  All good with my seven year old son who was around and curious.  They finished at about 6:15 (including time to reassemble a tricky bunk bed set).  I was expecting the worst, and was pleasantly surprised with the results.  We used stevens based on a recommendation from my brother in law who used them for a military move.

Service cost: $7047

Terrible Nightmare..Stevens communication is non-existent with their customer. If you have a moving coordinator I have no idea what they do because they did nothing for us other than take our money. Moving is stressful and we moved 10 hours away. They did not meet the delivery deadline, after escalating calls up to the VP level, finally things showed up only to find the driver states all of our belongings are not on the truck? We watched them loaded and they took the liberty of removing about 30% of our belongings, placing them into a warehouse and squeezing someone else's things into the truck. TWO WEEKS LATER - after numerous calls they MAILED CRATES containing the remainder and hired Atlas Moving company to unload them. There were boxes belonging to someone else in our crates. Damages..too long to list and given our move took place on 6/22, we still cannot get anyone to call back about the damage claim which they tried to short us on. DO NOT WASTE YOUR MONEY and most of all risk all the stress and chaos involved with dealing with Stevens during a time in which moving is already stressful enough. If you are interested in broken promises and exhausting months of your time trying to be made whole again..Book em. BEWARE.

Service cost: $5800

We chose this company because of the discounted rate from our real estate agent.
The initial consultation went well. But when it came time to fulfill their promises, they claimed they never made them. Get EVERYTHING IN WRITING.
1 - Sales rep said we would have our own truck and not be sharing. Lie.
2 - Sales rep said she would come out a few days early to make sure our packing was on track and no issues. Lie.
Pickup time scheduled for between 8am and 10am. I called them at 10:15am. They said the driver was over his hours limit and would be late. They already knew this and could have called in the morning to warn us. Complete failure. They could have also sent over the rest of the crew to start prepping the house with padding and mats and staging items. They were sitting at the office waiting for the driver.
The packing was incredibly slow. We packed most of our own stuff well in advance and had left china and other breakables for them.
They did not leave our house until 4am, yes am, after midnight. Of course, this put the driver over hours and unable to make his smaller poickup the next morning that was filling the rest of the truck. So that customer got screwed over, too.
The driver did not have enough inventory tags or sheets, so much of our shipment was undocumented. After delivery (which went much better), we found were were missing a box of china coffee cups. The tried to deny the claim and eventually gave us $200 of the $360 in replacement costs.
In short, do not use Stevens. Regardless of who you use, get every small promise in writing.
 .

Service cost: $12000

Stevens moved us from Seattle to Sun Valley, Idaho.  Their representative visited our home and gave an estimate of weight and time to pack and load.  When moving day came, two trucks with crew came to our house.  When the trucks were full, they simply left, leaving many items behind, items that had been included in the company's estimate.  We called to complain, they returned the next day to pick up what they had left.  In Seattle we were told that items we packed would not be covered by insurance and that they should pack the valuables.  We did pack some ourselves and rented a small Uhaul truck to move them.  Nothing moved by us was damaged.  The contents from the trucks that removed our household goods were transferred to a "long haul" truck.  Upon arrival we found extensive damage to dishes, glassware, and pieces of art and furniture.  Our dining room table had numerous small scratches on it.  Later they denied they had moved the table. They moved several items that we had sold to the people who purchased our house, they were clearly marked that they should not be moved, but they were and had to be returned to Seattle.   At the end of the day unloading, the supervisor who had been monitoring the move and noting the arrival of the goods by marking them off on the inventory sheet, commented that he had started his career in moving as a packer and, as he had noted the large number of broken or damaged items during the day, suggested I sit down in front of him and list what had been damaged and our general feeling about the move.  He commented that whoever had packed our goods did not know how to pack.   I did write the letter, signed it as did he.   We filed our report of damages and received a visit by the company's representatives.  They took a number of photographs and also commented on the extent of our damage. After some time, we recieved a response from Stevens as well as a check for damages.  The check was for $150.  That amount does not come close to paying for the damages they made, for the clean-up still required or the destroyed items.  And, as mentioned they even denied moving our dining room table.     I urge anybody reading this to not, under any circumstances, use Steven's Van Line. They are not professional, do not admit their mistakes or responsibility.  So we were left with no alternative but to seek legal damages.  Avoid them at all costs.

Service cost: $10000

My Mom moved to CA from MI. My parents have used this company in past years and were very happy, hence the reason we called for a quote when my mom needed to move. This experiecnce was very poor. They communicated very little, seemed uninterested in our inquires, were late delivering the goods to our home and  there was damage to furniture and box contents. Of most importance was the lateness of delivery and the non-caring attitude that they were late and could do nothing to compensate my mom for the fact that she did not have her personal belongings for over a week beyond what was promised. Fortunately we purchased the insurance to cover the damaged property. Because of how they transport - our goods were loaded and reloaded into different cargo units at least 3 times. One more area of risk for increased damage.   I would not use this company. Find one that genuinely wants your business.   I will say - the company that delivered my mom's property on behalf of Stevens was fabulous. They work independantly and with other companies and I would recoemmend them. They were nice, caring, experienced and very careful with all the property. Their name of the company is Grace Moving.

Service cost: $4300

I move around a lot being that my job does consist of it and every single time I have moved it is always a hassle something is always broken or missing. My friend recommended me to call Steven Van Lines and I am sure glad that I did from the moment I called they were so nice and friendly and reassuring. Everything was packed nicely and when I got to my new home everything was there nothing was missing or broken the whole time I that I didn't have my stuff I was worried, worried for nothing about because every thing arrived perfectly. I want to take this time to say thank you so much I am so glad I finally found someone who I can trust and is honest. I will never ever have a stressful move again knowing that they have my stuff all taken care of I can't thank you enough I will be recommending you to all my coworkers and everyone else that I know who needs to be moved thank you.

Service cost: $2000

My wife and I were given your moving service for our military move from Castle Rock, Colorado to Dayton, Ohio this past August and it has been by far the WORST move in our 10 years with the military. I'll start at the beginning. Our goods were originally scheduled to be packed up over a two day period, when no one arrived by noon on my scheduled packing day I called the company to find out where everyone was. They informed me that they felt it would only take one day to pack so they canceled my first day. No written notice to me, no phone call, nothing. Just didn't show up and cost us a day at work sitting around waiting for nobody. Day 2 they showed up on time and were great in the beginning, until around 5pm when they still had several rooms to finish packing. They finished around 7:30pm. It wasn't until we received our belongings in Dayton that we realized the last boxes that were packed (which were in the garage and pictures from around that house) had absolutely no padding and were crushed during shipment and storage. Speaking of the delivery, I asked the delivery team to show me the boxes as they came in so I could check my inventory and make sure everything was there. The crew leader informed me that he already checked it off and had his team unpack them and throw them in the truck before I could see all the numbers. I still don't know if we received all of our boxes. On top of all this, we had a very large claim (dishes shattered, air conditioning unit smashed in, furniture legs torn off, refrigerator plug torn off) which we notified the company of over the phone within a month, yet when we filed a claim it was denied noting that they "respectfully denied responsibility."  I'm not sure why they feel they can treat their military customers so poorly, maybe because of their contract they know that we cannot CHOOSE their service and therefore our opinions don't matter. I can tell you I will do everything in my power to NOT use this company for our next move.

Service cost: $1000

We could not have had a more unpleasant experience. Like the previous reviewer I also had to contact the BBB. Shipment was 2 weeks late, no communication at all and refused to reimburse for damages/items that weren't delivered. After helping unload the entire truck in the dark with only one other mover, the driver forced us to sign the landing bill (since it was 11pm) before we were able to go through everything assuring us that we had 90 days to make any claims. This should illustrate how they like to do business:They shipped a box of framed art work separate from our belongings-all of which were damaged beyond repair-and refused any compensation whatsoever citing that they had no record of the shipment. I kept the box that is clearly labeled "Framed Art Work-32lbs" and has a shipment label from "Steven's Vans Lines" printed on the box. When I sent them a picture of the box/shipment label they still denied my claim! Again, they said there was no record. Even with photographed proof they refused. Apparently, the customer is always wrong. What a nightmare. There isn't a price someone could pay me to use this company again.

Service cost: $3900

Being in the military for over 11 years now we've had to endure multiple moves across the country. This company is by far the worst we have ever dealt with. The packers were late, slow and complained about each other right in front of us. They packed fragile items on the bottom of boxes, half packed other boxes and wasted a ton of supplies. There was no motivation from anyone on the packing team. We counted the number of boxes they correctly labeled and it totaled 6. The rest had no label on them so unpacking was a nightmare. They left cigarette butts all over our front yard and broke the bricks on the front steps with the dollies going in and out. Upon delivery in Texas, we noticed that a lot of our items were broken. They packed our son's toys in our deep freezer, which allowed mold to grow on all of them. We had 3 bookshelves that were completely destroyed..I'm talking in multiple pieces upon arrival, as well as multiple other items that were broken, including large dents all over our deep freezer itself. I filed a claim with the company and they refused to pay us for the dents in the freezer and 2 of the book shelves. They said the driver, upon pickup, noted that there were existing damages to the bookshelves so they would not be paying us for them. This was very upsetting as when they left our house they were still in one piece and upon arrival to our new house they were in pieces. They also denied our claim for our freezer because we could not prove that the damages occurred during shipment. It wasn't broke when it left..it was given back to us broken..yet they still will not accept responsibility. If you're shopping for a moving company I strongly urge you to look elsewhere. If you're in the military like us and the transportation office says they were awarded the contract and there isn't anything you can do to have that changed, I recommend taking before and after pictures of everything you have and documenting every scratch on every piece of furniture before they show up. Hopefully they will soon be removed from the list of contractors available to serve our military. By far the worst experience we have ever had with a moving company.

Service cost: $1000

Our move is in two parts. Part one was into storage in Michigan. Part two will be delivery to Arizona when our new home is built.
The part one experience exceeded expectations. Very important, the sales quote was right inline with the actual price. Secondly, we were overwhelmed with packing. The mover asked us to tell them our needs the day before and they provided the manpower to get everything done. The movers were friendly, professional, and provided suggestions as we both completed packing. They also did a great job crating large glass items.

I am expecting a similar fine job when our items are transported and set up in AZ.

Service cost: $16000

I have moved across the country many times. Never have I encountered the denial of responsibility for damages that occurred with Stevens. I moved from two locations in DC to WA. The driver was in a hurry to leave for another delivery and didn't come into our condo. His wife hurried me to sign the papers, claiming that I could later inspect for damages and file any report. I remarked to her that there were damages. I also contacted our local representative, Perry Moving, the next day, to report the same information. Upon filing the official claim, Stevens denied responsibility for most damages, stating that these had to be marked on the original invoice (only one was marked). They paid a nominal amount for a broken sofa, while including numerous xeroxed pages of sofa legs we could purchase (not even the problem). The damage was more extensive and was not even a broken leg, as they misinterpreted. They also paid a nominal amount on 4 broken floor lamps. The shipment of the parts cost more than their settlement amount, which did not cover the parts themselves. They did not offer anything to repair damage on two Italian lacquer cabinets (valued at $7000 each). We photographed breaks in the lacquer, scratches, misassembly. They stated that this had to have appeared on the sheets on moving day. Another vintage Knoll Pollock chair sustained a broken arm, not visible on moving day (black arm, one of 4 such chairs). Again, Stevens denied all responsibility. No one would talk with us. They stated that our only alternative was to file for arbitration, which would have cost us at least $300. We have dealt with national moving companies who have sent adjusters and followed through with repairs on damaged items. Stevens self-insures and manages to hold onto money that was supposed to cover damages. This is the worst business practice! NEVER use Stevens if you value your possessions.

Move size: 3 Bedroom Home Service cost: $9200

Stevens lost our entire household for a week. Did not answer calls or emails. Apparently the shipment cleared customs and they did not do anything afterwards (they were supposed to transfer it from Cleveland to Pittsburgh). Then they claimed that the origin agent indicated that the shipment terminated in Cleveland rather than Pittsburgh, which is completely false (all of origin agent's documentation say Pittsburgh). No apology from Stevens, no attempt to remedy the situation. Just curt, rude emails telling us how things are going to go and blaming everyone else. And here we have an entire family forced to sleep on the bare floor for an entire week due to this. At least they could be respectable and apologize for causing all of this, or make some kind of effort to rush it. But no. We have yet to even see if they will provide the full-service moving and furniture assembly that we paid for, or if our household items are OK. Avoid Stevens like the plague.

Move size: 3 Bedroom Home Service cost: $12000

I hired Pinks (who have an excellent reputation, and who we had used before for a local move) who gave it to Stevens for the cross country trip. "Thieves and wreckers protected by lawyers" is my short description of our experience.
Even though I was present at the load out and the load in, stuff (particularly from the garage, which we had used to store some of our valued personal mementos during the "staging" process of the house sale) was seen to be packed, but just did not arrive at the destination. Other furniture just arrived broken, with the disclaimer that "presswood isn't covered by insurance" being used for just not taking care of the customer's possessions.
Our claim against Stevens was dismissed by them, since we had not recorded the damage/missing items at the time, even though it was the behavior of their employees/contractors that prevented missing/damaged items being identified.
Still miss my antique train set that wasn't noticed as being missing until the Christmas after the move :(.

Move size: 4+ Bedroom Home Service cost: $11000