Special Ops Moving

Most horrible and unethical moving company I know. Did not show up at all! Our client has a spinal cord injury.. cannot move himself (literally) or his property. They said they would make it right and would move him for free the next morning.. did not show up. Do not do busy with them. They haven't refund his deposit either. They are horrible and they will not show up. They keeping saying the paid another company at their own expense to do it, but that company "did not show up" and therefore they had no expense. They also keep saying the refunded deposit, but its not showing as a pending transaction in customer account.

Move size: 1 Bedroom Home Service cost: $500

I'll cut to the chase and overlook being almost three hours past the show up window. These inexperienced movers (19-22 year old kids) put a hole and dents in the walls of our brand new home that we closed on that morning. They dented the wall in other areas and scratched the stair railings. I filed a claim and they refused to accept responsibility. I had to file a complaint to the BBB to try and get some resolution. They again refused to either pay for the damages or refund my money ($340). They said they can't be responsible for damage that occurs in tight spaces but they didn't even pay attention to the pics I send that clearly show this didn't happen in a tight area. Save yourself the trouble and don't hire this company.

Move size: Partial Move Service cost: $340

Special ops moving company is fraudulent. They arrived five hours late for the move, sent movers that were incapable of completing the task. They were highly untrained and uneducated on how to move heavy items. They sent me a three “man”crew that can consisted of two new scrawny guys and a small girl that reported that she would not lift anything heavy. It took them over six hours to complete a task that has taken 2 to 3 every other time we have moved. They demolished our kitchen table, all of our banisters in both houses and multiple floorboards as well as large gashes in the doors and flooring. Every single piece of furniture had multiple gouges/scratches in them. They did not finish the job and when they got to our final destination they moved a couple items into the house and then drop the rest in the garage and on the driveway. They did not check out with me. I spoke to the manager Leo and Mike many times throughout the day and they were very unhelpful. They only moved 25 items and it took them over 6 1/2 hours and charge me over $1000. They also stole our pushbroom as well as our kitchen broom.

Move size: 4 Bedroom Home Service cost: $1075

The Denver location should be investigated and someone should be arrested!! They have lost and damaged the majority of my parents belongings. Everything smelled like weed, box’s were opened and rummaged through. My parents just retired and moved to Arizona, Specia Op’s were supposed to deliver to her on Friday morning, after several phone calls, someone finally called her back stating there were “mechanical problems,” will be there Saturday morning, Saturday morning came and went, this time no one returned a phone call!! Saturday night they showed up, missing over half their belongings, and the mover informed us they didn’t even load the truck until 11:30 Friday night!! There were no “Mechanical problems”! After being told her belongings would be in a pod until ready to move, their stuff was just thrown in a wearhouse they didn’t know who’s stuff was who’s!! (From the movers) They load up guessing what might belong to that person!! The items that did arrive were severely damaged!! My moms 80 year old table and buffet were scratch very badly, chairs were broken, dresser looks like someone punched a whole through it! They say they are “vetren” friendly, my dad is a vet, my parents are senior citizens, and this is how they treat them?! They won’t return a phone call!! The “owner” Leo is rude, unprofessional, and aggressive! Scheduled a meeting with them for 5:30 pm He finally showed up 47 minuets late! All I can say is god I had a police officer with me, I couldn’t imagine his behavior if the officer wasn’t there. I felt very threatened! If you value your belongings don’t use this company!! Read their reviews and look at the over 40 complaints filed with the BBB!! Stay away, far away!!

Move size: 4+ Bedroom Home Service cost: $3000

This outfit is a joke. I spent two evenings waiting for them only to be given excuses both times. I have been passed around from one 'Manager' to another about getting my deposit refunded. I left another message tonight.
These fools like to align themselves with the military .The military is a fine organization that gets things done. These folks are the opposite. Leslie or Tanya will gladly book your "appointment" but if you ask for a refund, all the sudden they can't do that.
Don't book with with them unless you want to throw away time and money.
A quarter of a star is too much a rating for them.

Move size: Partial Move Service cost: $130

I called and made moving reservations with this company a week before my move. I was quoted on the phone a rate of $44.00 an hour per moving employee, I therefore made an electronic deposit of $100.00. When I received the confirmation e-mail the quote estimate was changed to a rate of $133.00 per hour per employee at a time estimate of 5 hours. I was willing to overlook the price change and made the effort of breaking down all of my furniture and moving everything downstairs for easy accessibility and courtesy of the movers.
Arrival time estimated was from 12:00pm- 2:00pm at 2:20pm with time concerns I reached out to the company owner and shortly received a call back and was told that there is "Severe Weather Delays" and the movers are expected to be 2 hours late. After waiting 2-1/2 hours later approximately 4:30 I received a call from the movers explaining they would now be another 45 minute delay. I was very upset and reached out to the owner of the company via telephone and was told that there was still "Weather delays" and the owner began to become rude and angry with my daughter and I. I verbally became upset and told the owner that we are a household with a "Disabled Autistic child and this is unacceptable and not okay!!"
After abruptly hanging up with the owner, the owner and movers continuously called my phone angrily. I had to turn off my phone to avoid the numerous angry calls that I received from this company. I am outraged that HOME ADVISOR would even recommend this company on their site.
They left my disabled child without a bed to sleep on tonight, I am having to book a hotel room until I can get another moving company confirmed. This is NOT OKAY!!
I work for a government non-profit and for a company to be rude and harassing me via phone is NOT OKAY!
I am disgusted and outraged. SO SAD at the humanity of this company.

Move size: 3 Bedroom Home Service cost: $778

DO NOT USE The movers had a fight after being at the house 15 min. The Lead guy walked out and let a guy with the company for a week and another guy who was sick. Three hours later, the one who was sick left and his brother showed up who didn't work for the company!! It took theme 4 eXtra hours, they unloaded and reloaded the truck so my belongings could fit on. The kid didn't even know how to fill out the paperwork and called MIKE, his supervisor who I think was also the owner who was CRUDE They came with no tools to disassemble or reassemble and had my 96 year old father put the bed together. I had to help them lift furniture up the stairs. They didn't unwrap my bedroom furniture and chipped my dresser armoire and nightstands, put a gash in the wall from whee I moved from, and lost my mattress protector from my new mattress they charged me for 4 extra hours that it took them. I told him there was suppose to be three men and I ended with two a a inexperienced workers that is why it a took 4 extra hours. He said you got the job done didn't you? I filed a claim in May and just received a letter that their findings resulted in not owing me anything! I will file with the BBC also. I would love to attach pics but can't from this ipad.

Move size: 3 Bedroom Home Service cost: $1100

I start off by saying, we used this company in the past and those movers did a great job. We decided to use them again a few years later (last week) and have had a horrible experience. I do not recommend you even try because apparently if there are issues, they will not resolve them. The movers were ill prepared for our move and did not have the appropriate equipment such as a furniture dolly for our refrigerator, which resulted in minor damage to our hardwood floors and front door. My husband and our friend had to help with all aspects of the move. The movers were pushy at the end for a tip and made us feel uncomfortable. (They were friendly during the move for the most part.) We did not get the 10% veteran discount. What we are most concerned with, however, is the movers ran over our newly laid sod 4 times with their moving truck, damaging the integrity of the yard. We have to get it refilled in with dirt and the sod must be replaced or our yard will permanently sit unevenly which has been verified by 3 different landscapers. When we sought resolution, Special Ops did not return our phone calls for days. Finally we were given a claims form but it did not match our claim since it was focused on damaged merchandise. When I submitted pictures to Special Ops requesting a resolution which includes compensation, they responded that grass grows back in 2 weeks, then sent another email saying they would come have a look. We re-explained that our concern was not with dead grass, but with our yard's integrity which has to be replaced and accepted their offer to come and have a look. The customer service email does not have a phone number or name attached to it, neither does the form. We asked for a contact name and number and time to expect them as we feel extremely uncomfortable having not knowing who to expect or when to expect them. We never heard back when asked this information, just "I'll come by in the am". We simply want compensation for damage directly caused by the movers. Their lack of response and contact information is concerning and extremely unprofessional.

Move size: 3 Bedroom Home Service cost: $600

DO NOT USE THIS MOVING COMPANY - you will be sorely tested! HORRIBLE! This is not a joke, and not exaggerated. I have read the review guidelines. Even this review site is not reliable - there is no way for me to check off 'damaged, stained, broken, on the right hand side of the review. I am trying to save some other unsuspecting victim from using this company. We are devastated with the outcome to our home items. Over half of our items are ruined with stains, grease, deep scratches on wood items,,,, and the service was awful. Disrespectful delivery men. Passive-aggressive behavior with setting the delivery date and time at all. The first day, we waited in vain for 8 hours for our delivery, after paying them upfront for the move-in, and upfront for storage. They NEVER CAME to deliver, would NOT return telephone messages or texts. Then, they claimed we had not signed the requisite form for delivery, even though they had e-mailed it months prior, it was incorrect, and NOT updated to the new correct delivery address. This took over 40 telephone calls, texts, and e-mails TRYING to get them to give us another delivery date. Leslie was the ONLY person there that helped us, or we likely would STILL not have our home contents. For the re-try/re-schedule delivery date: When we waited for 7.5 hours - all day with two small children hoping to see their cherished items that had been in storage - they were meant to arrive in a 11:00 - 1:00 'window', , they would NOT call us with check-in to see where they were, and they FINALLY arrived at 7:00 p.m., had the contents jumbled and tangled in the back of the truck , nothing was protected, or wrapped, the dining table top was dropped onto the new hardwood floor, our child's small couch, a cherished memory of the nursery, had huge grease stains on it, another small couch was mashed and misshapen and the pillows used to hold up items on the FLOOR BED of the truck itself. almost all of our contents are ruined. TERRIBLE HORRIBLE treatment from everyone in the company we spoke with, (except Leslie) to the very mean and 'punishing' storage and delivery men. DO NOT USE! Pictures availalabe upon request!! NOT EVEN ONE STAR IS EARNED. UNPROFESSIONAL. UNRELIABLE.

Move size: 4 Bedroom Home Service cost: $5000