Special Ops Moving

Do not use this company!

I start off by saying, we used this company in the past and those movers did a great job. We decided to use them again a few years later (last week) and have had a horrible experience. I do not recommend you even try because apparently if there are issues, they will not resolve them. The movers were ill prepared for our move and did not have the appropriate equipment such as a furniture dolly for our refrigerator, which resulted in minor damage to our hardwood floors and front door. My husband and our friend had to help with all aspects of the move. The movers were pushy at the end for a tip and made us feel uncomfortable. (They were friendly during the move for the most part.) We did not get the 10% veteran discount. What we are most concerned with, however, is the movers ran over our newly laid sod 4 times with their moving truck, damaging the integrity of the yard. We have to get it refilled in with dirt and the sod must be replaced or our yard will permanently sit unevenly which has been verified by 3 different landscapers. When we sought resolution, Special Ops did not return our phone calls for days. Finally we were given a claims form but it did not match our claim since…

Worst Moving Company Ever.

DO NOT USE..Literally use anyone else! If I could give 0 starts I would!

They showed up with NO TOOLS, used our knives and rocks and damaged all of our doorways! They dropped a piano then dragged it on its side to the truck. They snapped the support beam on our couch in half, broke our pottery that was from the 70's, and numerous other items.

They didn't use any of the protectors we bought for furniture so everything was horribly stained, and when they stored our stuff in storage, they thought it smart to use our bikes and a small bistro table (on its side at that) piled up as the base for heavier boxes (damaging the bikes)

The dudes were stoned and asked us for rolling papers during the move (super professional) and they didn't even finish the move!

When you file a claim, they want receipts (70's pottery, 25 year old pristine piano) and use it as a way to get out of having to pay for damages. They state that we just don't want to pay fDO NOT USE..Literally use anyone else! If I could give 0 starts I would!

They showed up with NO TOOLS, used our knives and rocks and damaged all of our doorways! They dropped a piano then dragged it on its side to the truck. They snapped the…

Extremely bad experience, wish there were a negative star.

This company works on a bait ans switch tactic. I received a quote for $700 from Mover Dudes, and the day of the move, a Special Ops truck showed up and wanted an additional $1579.50 for the move. as I had to vacate by the next morning, I reluctantly agreed to let them do the move. they had to come the next day to complete the move and charged me another $1670.50. they charged me $159.00 an hour for unloading and securing our property, and when my wife and I visited the warehouse, our property was setting on the dock unprotected and available to anyone. The second truck, was still setting on their property still loaded for two weeks. After wanting another $3000 to deliver, I refused to pay that amount so they did reduce the estimate. But they refused to deliver anything for the next 4 days, and only after I made a complaint to the PUC and the Attorney General did they deliver my property. Every piece of my furniture had been scratched or gouged badly, and even a very heave glass table top had been chipped and damaged. The people in charge, Mike and Leo were not very co operative in communicating and I had to spend morre money for an air mattress and bedding so we wouldn't have to…

Do Not Use This Company!! Warning!! Warning!!

I called and made moving reservations with this company a week before my move. I was quoted on the phone a rate of $44.00 an hour per moving employee, I therefore made an electronic deposit of $100.00. When I received the confirmation e-mail the quote estimate was changed to a rate of $133.00 per hour per employee at a time estimate of 5 hours. I was willing to overlook the price change and made the effort of breaking down all of my furniture and moving everything downstairs for easy accessibility and courtesy of the movers.

Arrival time estimated was from 12:00pm- 2:00pm at 2:20pm with time concerns I reached out to the company owner and shortly received a call back and was told that there is "Severe Weather Delays" and the movers are expected to be 2 hours late. After waiting 2-1/2 hours later approximately 4:30 I received a call from the movers explaining they would now be another 45 minute delay. I was very upset and reached out to the owner of the company via telephone and was told that there was still "Weather delays" and the owner began to become rude and angry with my daughter and I. I verbally became upset and told the owner that we are a household with a "Disabled…

Terrible, horrible and destructive to our cherished home contents.

DO NOT USE THIS MOVING COMPANY - you will be sorely tested! HORRIBLE! This is not a joke, and not exaggerated. I have read the review guidelines. Even this review site is not reliable - there is no way for me to check off 'damaged, stained, broken, on the right hand side of the review. I am trying to save some other unsuspecting victim from using this company. We are devastated with the outcome to our home items. Over half of our items are ruined with stains, grease, deep scratches on wood items,,,, and the service was awful. Disrespectful delivery men. Passive-aggressive behavior with setting the delivery date and time at all. The first day, we waited in vain for 8 hours for our delivery, after paying them upfront for the move-in, and upfront for storage. They NEVER CAME to deliver, would NOT return telephone messages or texts. Then, they claimed we had not signed the requisite form for delivery, even though they had e-mailed it months prior, it was incorrect, and NOT updated to the new correct delivery address. This took over 40 telephone calls, texts, and e-mails TRYING to get them to give us another delivery date. Leslie was the ONLY person there that helped us, or we likely…

Stay Away.

The Denver location should be investigated and someone should be arrested!! They have lost and damaged the majority of my parents belongings. Everything smelled like weed, box’s were opened and rummaged through. My parents just retired and moved to Arizona, Specia Op’s were supposed to deliver to her on Friday morning, after several phone calls, someone finally called her back stating there were “mechanical problems,” will be there Saturday morning, Saturday morning came and went, this time no one returned a phone call!! Saturday night they showed up, missing over half their belongings, and the mover informed us they didn’t even load the truck until 11:30 Friday night!! There were no “Mechanical problems”! After being told her belongings would be in a pod until ready to move, their stuff was just thrown in a wearhouse they didn’t know who’s stuff was who’s!! (From the movers) They load up guessing what might belong to that person!! The items that did arrive were severely damaged!! My moms 80 year old table and buffet were scratch very badly, chairs were broken, dresser looks like someone punched a whole through it! They say they are “vetren” friendly, my dad is a vet, my parents…

Top 5 WORST Movers I Have Ever Used.

Brief history:

My wife and I move 90% of all the boxes and small items prior to the movers showing up. The movers only needed to move the furniture in the 2 bedroom, study, and half the furniture in the living room. In addition to the furniture, there were a few boxes downstairs, a patio table, and a few items in the garage.

The company failed to arrive on the moving day. Arrived 2.5 hours late the next day. Sent 1 mover and 1 kid that was in training. The took 10 hours to move my items approximately 15 miles up the road, and lost most of the screws to by beds.

I could go on, but the general theme behind my review is that the company as a whole is incompetent.

Stay away from these guys.

Terrible moving service and Customer service.

DO NOT USE The movers had a fight after being at the house 15 min. The Lead guy walked out and let a guy with the company for a week and another guy who was sick. Three hours later, the one who was sick left and his brother showed up who didn't work for the company!! It took theme 4 eXtra hours, they unloaded and reloaded the truck so my belongings could fit on. The kid didn't even know how to fill out the paperwork and called MIKE, his supervisor who I think was also the owner who was CRUDE They came with no tools to disassemble or reassemble and had my 96 year old father put the bed together. I had to help them lift furniture up the stairs. They didn't unwrap my bedroom furniture and chipped my dresser armoire and nightstands, put a gash in the wall from whee I moved from, and lost my mattress protector from my new mattress they charged me for 4 extra hours that it took them. I told him there was suppose to be three men and I ended with two a a inexperienced workers that is why it a took 4 extra hours. He said you got the job done didn't you? I filed a claim in May and just received a letter that their findings resulted in not owing me anything! I will file with the BBC also. I…

Do NOT Hire!

I'll cut to the chase and overlook being almost three hours past the show up window. These inexperienced movers (19-22 year old kids) put a hole and dents in the walls of our brand new home that we closed on that morning. They dented the wall in other areas and scratched the stair railings. I filed a claim and they refused to accept responsibility. I had to file a complaint to the BBB to try and get some resolution. They again refused to either pay for the damages or refund my money ($340). They said they can't be responsible for damage that occurs in tight spaces but they didn't even pay attention to the pics I send that clearly show this didn't happen in a tight area. Save yourself the trouble and don't hire this company.

Horrible experience.

The driver and company admitted that a large silver tank (not our property, but being transported on their truck) Broke our 50” LG HD flatscreen. BrandNew a few years ago the TV was $700. (SpecialOps felt that a reimbursement for $48 was fair). It was a nightmare trying to contact them and get this resolved for over 5months. Horrible customer service from start to finish. Wish I did better research before trusting them with our belongings, the reviews for this company are awful.

Buyer beware.

Special ops moving company is fraudulent. They arrived five hours late for the move, sent movers that were incapable of completing the task. They were highly untrained and uneducated on how to move heavy items. They sent me a three “man”crew that can consisted of two new scrawny guys and a small girl that reported that she would not lift anything heavy. It took them over six hours to complete a task that has taken 2 to 3 every other time we have moved. They demolished our kitchen table, all of our banisters in both houses and multiple floorboards as well as large gashes in the doors and flooring. Every single piece of furniture had multiple gouges/scratches in them. They did not finish the job and when they got to our final destination they moved a couple items into the house and then drop the rest in the garage and on the driveway. They did not check out with me. I spoke to the manager Leo and Mike many times throughout the day and they were very unhelpful. They only moved 25 items and it took them over 6 1/2 hours and charge me over $1000. They also stole our pushbroom as well as our kitchen broom.

How are they still in business?

This outfit is a joke. I spent two evenings waiting for them only to be given excuses both times. I have been passed around from one 'Manager' to another about getting my deposit refunded. I left another message tonight.

These fools like to align themselves with the military .The military is a fine organization that gets things done. These folks are the opposite. Leslie or Tanya will gladly book your "appointment" but if you ask for a refund, all the sudden they can't do that.

Don't book with with them unless you want to throw away time and money.

A quarter of a star is too much a rating for them.

May 2018.

One star is being much too generous. Unprofessional, and far from "Special" in any way! Late, broken, damaged, no communication or returned calls- all the lovely things I am reading now and wish I had paid closer attention to. This Denver office is sketchy to say the least. My card was charged after I refused to pay with no communication whatsoever. Absolutely the worst possible scenario from beginning to end.