Southern Guarantee Moving and Storage

This company took my 88 year old parents and their belongings and there is no sight of where they are. It’s been 3 weeks and still no information as to where their stuff is. At one point Deb Fox in customer service stated they can’t tell us where it is since other customers have their belonging stored in this climate control area. I said, they are supposed to be moving it not storing it. That is theft and holding it hostage. Everything they say is vague and they do t have anyway to find out where your stuff is. My parents have a few days only worth of clothes. Family heirlooms we may never see again. Do not use this company. No one seems to take ownership of anything. They just keep saying to call customer service. We are about to file with the Federal Motor Carrier Safety Administration if the items are not delivered by 11/19/22.

Move size: 2 Bedroom Home Service cost: $14000

I reached out to the company more than 5 times and was told they were looking at the problems and would call me back. I have heard nothing.

At the time of the initial quote, I was pressured into signing that day at a reduced rate because they told me they had a "back load" and could save me 40%. When the movers arrived, the priced jumped from $4000 to $10k. The project was underestimated and no one looked at the property. They wanted to secure the project, take my money and then leave me high and dry.

Then the movers said they didn't know anything about a backload and then proceeded to scratch my wood floors. Southern Guarantee Moving is a brokerage company and the company moving me is also extremely unprofessional, unkind, they just say hello when answering the phone and always seem inconvenienced.

Bait and Switch. Do not trust Southern Guarantee Movers or Handle with Care movers. They should both be closed and sued.

Move size: 3 Bedroom Home Service cost: $10000

What a terrible experience. A nightmare. We moved a few items from Washington DC to Atlanta. We were charged significantly more than the contract amount despite having listed the items to be moved and discussed each one with Jeff the salesperson. We provided photos of each item so the cubic feet estimate would be as accurate as possible. He went over each item and calculated the cubic feet. The movers that showed up said the actual cubic feet was 60% more than the estimate provided on the contract. This was even when we did not move some items on the list. Be aware that this company low balls the estimate to gain business and you will be charged more when the movers show up. In addition, despite having the arrival address on the moving contract, the movers said that it would cost us $200 more because they could not get an 18-wheeler on the street and would have to transfer our items to a smaller truck. Complaints to the company yielded nothing other than "it is just an estimate." They would not connect me to Jeff who I wanted to talk to because I told him there were some bad reviews and I needed to know how we could avoid this. He said people that were charged more had more items when the movers showed up and that was the reason for the higher charges. We actually moved fewer items but were charged significantly more. Customer support was nonexistent. There is no excuse for not calcualtinig the cubic feet estimate better. Also, why all the calls ahead of the move to check that the item list was still accurate when it makes no difference what the items are only the cubic feet. They give you a false sense of security by telling you the list of items is accurate. Do not use this company or beware! A very unhappy customer.

Move size: Partial Move Service cost: $4000

Do not under ANY circumstances, resort to using this company. They are just a BROKER and they misrepresent at best, and out and out lie at worst. If they lose or damage your belongings they refer you to a website where you can choose to make a claim at a PITTANCE that won't even come close to the value of what has been lost and/or damaged! This broker as well as the carrier are short on integrity and their customer service was excellent BEFORE the move. I am trying to spread the word so that other unsuspecting victims don't fall prey to these people!

Move size: 2 Bedroom Home Service cost: $450

I applied for this broker, I spoke with a consultant, Bret, who said he was a moving coordinator. I described to him my house and belonging not only in my home but my storage and my need to move from Michigan to Florida. He said he understood the space I needed and quoted me 500 cubic feet would be more than enough. Then he called back a week before moving and stated we should upgrade to 800 cubic feet, knowing what I described to him would not fit in the previous space and not this upgrade space. The initial cost was $1513 down payment (half of cost) then called for an additional $1,161 more to do an inventory they never did. When the driver arrived they said this would not fit, and the truck was too small that they were told to bring by Southern Guaranteed Movers. This was the space told to them by Bret who never scheduled an inventory. The actual movers charged me an additional $15,000, now the movers wanted $15,000 I had to shut down my bank accounts to recover money, and not be charged $1161 by the broker, Bret co., that wanted more money the day before the movers got there. The movers arrived early due to a snow storm or else we would never have known until the broker got all their money and disappeared. They no longer answer their phones and state I don’t have 24 hours to cancel a contract with them. They refuse to refund my money, even though I paid them and the movers all of their costs which I should not have been responsible for. They told me my storage would be $368 a month, now the storage company (blue ridge) is demanding $3000 a month($100 a day).

Move size: 4+ Bedroom Home Service cost: $18000

SCAMMERS AND THIEVES!!!! If I could give a negative review I absolutely would! DO NOT USE THIS COMPANY unless you like to be completely screwed over and lose your money. In July 2022, "Ben" at Southern Guarantee quoted me $7064 to move my 3 bdrm home from Boise to North Carolina. I repeatedly tried to give him measurements of things to ensure accuracy and a correct quote. He told me it would be fine and what he was putting in would leave me plenty of extra room. August...comes the day the moving people arrive. They then quote me over 12K to move my things! I told them not happening and told them I'd move myself for that price...which I ended up doing with Uhaul. Southern Guarantee then told me the $2326 I'd already paid them could go towards another move in a year. Fast forward to today. I moved the majority of the things myself cross country in a Uhaul for less than $6k including the gas but ran out of space for bringing a couch, recliner, coffee table and one double bed. I called Southern Guarantee to move what was left in my home now that Ive sold it so that I could use the amount I'd already paid them. Guess what....they informed me that even though I only had those four items that needed moved, I'd still owe them the difference of what they first quoted me....yeah...do the math....that's $4738. I can buy an entire new living room and bedroom set for that. I'm telling you.... DO NOT USE THIS COMPANY!!! THEY ARE A BUNCH OF SCAMMERS!!!

Move size: 3 Bedroom Home Service cost: $12000

This company is horrendous!!!! My move turned horrible within 1 minute of the movers arrival. Price went up over $5,500.00 immediately. Either I went to the bank and got cash for them or they were leaving. When I didn't think it could get any worse it did!!! All of my furniture!!! Expensive solid cherry wood 6 piece king bedroom set, every piece was damaged or broken. Every other piece of furniture was damaged. The mover was dragging my furniture and pushing it on the ground. When I said something to him he told me to "take a picture and call his boss the next day." Southern Guarantee told me that they were not responsible for anything that was damaged and not responsible for the cost being $5,500.00 more than what they said. Their contract with you means nothing because they don't move you they have another company move you. STAY AWAY FROM THEM!!!!! I HAD OVER $20,000.00 DAMAGED!!!!!!!

Move size: Partial Move Service cost: $8800

If I could give a 0 and guarantee NO ONE else would EVER go through the experience that I have, I would. BE AWARE OF SOUTHERN GUARANTEE AND THEIR FRAUDULENT PRACTICES. And before I go any further, let me be clear that I have evidence, witnesses, and the traumatic physical and mental scars to bear of all that I will say, REGARDLESS of their response which may follow this review.

First of all, this company should be put out of business, if not by the FTC, DOT, FBI, then by WE, the people. I felt comfortable going with this company in a move from VA and believing they were ethical, patriotic, honest, and safe; through the process of engaging them, a representative recognized my name from a DoD foreign service PCS just a few years prior. THEY ARE NOT. Their federal contract with DoD should be pulled and all licenses to do business revoked for federal and interstate domestic moves, as I experienced every violation in federal law concerning this company and their unethical partnership with Sala Moving.

Let’s start with “Southern Guarantee Moving”, an oxymoron if ever I’ve encountered one. Their “guarantee” is to guarantee you fraud and fleecing, then wipe their hands of you after claiming and presenting themselves to be actual movers with a large fleet to accomplish your move and any tasking. NOT SO. THEY ARE MOVING BROKERS who do not identify themselves as such and con you out of 1000s of dollars to do what you can do: pick up a phone and coordinate your own move with an actual moving company that can and will accomplish what you want and need for an actual, legitimate price for time, material, and services rendered.

When you start to engage with them, they clearly appear to be on the level, asking all the right questions, ensuring all: packers, boxes down to the kind for different types of items, packing materials, items room by room, size. I spent two hours on the phone going through all with the first rep reassuring me of smooth sailing and even discounts. During the call, I started getting a ton of text messages, including one from a person asking moving questions and claiming to be my mover. I questioned this with SG and the rep told me to ignore these texts and emails, that they were companies trying to steal their business because my name had entered the DOT database. SG finished the booking and transferred me to accounts for payment. I was at peace and grateful for what I thought a blessing, but I soon discovered the devil in disguise.

A few days later, I received a call from their QC department (not actually a QC by his own words), meanwhile continuing to get messages from this other guy and trying to get my intake person on the phone to clarify these claims. What came out of this call truly made me uneasy. After reviewing everything requested, I was told I needed a greater number of boxes, clothes hanging boxes weren’t included in the agreement after discussing with the first rep, on top of numerous additional discrepancies between the two SG reps. Bottom line, that conversation ended with a readjustment of the “deposit” owed for moving which had to be paid by ACH (you only have 2 days to dispute and have a fighting chance to get your money back) in less than 24 hours or the move would be canceled.

At NO time did anyone rep of SG ever say or allude to being a broker, tell me their “fleet” was actually third-party movers with their own set of rules, charges, negotiations, etc., or reveal the name of another company scheduled to move me. I started putting two and two together and pressing their customer service for answers. A customer service rep and his supervisor finally admitted all (except the additional charges) and the supervisor reassured me all would be well, apologized for the lacking behavior in communication (finally called me days before the move) by the foreman of this third-party company (sighting an excuse that they were foreigners and that was their way!).

I discovered these additional charges when they showed up end of business, a day early, claiming my 1 bedroom/den would cost a minimum $12,000 to move! I immediately contacted Southern Guarantee for assistance to which holding phone games were played, false empathy from the rep claiming disbelief wanting to help, Sala Moving called and spoke with their SG POC while I was on the phone, then we spoke together. It was clear they were all complicit and in the scam. The supervisor finally came on and stated SG was washing their hands and that I had to deal with the 3rd party now threatening to leave my things unless we paid half in cash then; hostage situation for cash balance & sig before delivery w/ doc ref 30 days to pay.

Sala was only a moving company not packers, had no boxes, no packing material, no tools. I had to leave my place, run ATM to ATM, plead with my banks to increase the withdrawal limit, spend $300 for boxes and a drill to take furniture apart, and get back to pack my own stuff!

So much more but out of room..

Move size: 1 Bedroom Home Service cost: $15000