Simpsons Removals

Simpsons gave by far the best quote. I was nervous that they were cheap for a reason but I needn't have. They suggested a 2 day collection which in hindsight was a massive stress relief. The guys worked very hard and were helpful. We packed ourselves (not very well) I was surprised at how little was damaged. I think people need to be realistic and cannot expect big heavy furniture through small doors and hallways to be unscathed. Overall very happy and more credit should be given to the guys doing such a physically demanding job and still managing to be cheerful.

Service cost: £1200

We moved from London to Lincolnshire
We decided to have the packing service, this with hindsight was a mistake, we had some breakages and the boxes were so heavy we could not move them, even the removal ream had some difficulty with some boxes.
There was not enough room on the van for all,our garden pots and these were delivered some weeks later.
The customer service of the management team left a lot to be desired, on moving day I highlighted some of the problems - not least the “packers” had left at least twelve boxes to be packed by the removal guys - I was told it was not my concern!
The lady in the office was lovely, and the guys on the ground were good, the packers could have done better but we had the feeling they had a set amount of time on the day after which they left the remaining stuff for the next day.
We were told repeatedly by the packers that costs for any damages were deducted from their salary even though we had insurance!
I e mailed a complaint to Steve - apparently the boss, but received a reply from Peter who was one of the people I complained about, he disagreed with me and informed me I would receive a response to my omplaint within 15 working days, that was July, it is now October and I am still waiting
Needless to say I would not recommend this company.

Service cost: £3300

I moved my belongings from the UK to New Zealand earlier this year and unfortunately decided to use Simpsons. The person who came and did the quoting was nice enough and I decided to get three quotes. One was way too expensive and Simpsons and one other were around the same price, so was a toss of the coin really, and boy did I lose that one!

My belongings were collected on the day I requested, so all good there and I left the country a few days later heading to Australia first for a few weeks, then to NZ. A week after my belongings were collected and me already being half way across the world away I received an email stating that sorry we have under quoted you and now demand a further £293!! I complained and was told in no uncertain terms that if I did not pay the extra money my belongings would stay in the UK! I put in a complaint to the owners who refused to comment and said we have 15 days to respond as per the law. They took the full 15 days plus a few more to respond stating that they would not change their position, the person who took his sweet time was a Peter Turner who was also very and couldn't care less.

I had no choice but to pay the money and try to pursue compensation later. My belongings finally left the UK about seven weeks later (about five weeks later than promised).

When my belongings finally arrived, I was tracking the progress myself online, I received no advices from Simpsons at all and had to wait a further two weeks plus before they contacted me about delivery. The NZ company Conroys on the other hand were excellent and delivered everything on time and cleared their mess, plus also came back and collected old boxes and rubbish.

After unloading everything I discovered my antique cabinet, the largest item I moved, was missing, and to my surprise was also not on the manifest. The cabinet came in two pieces and the small piece arrived only. Inside the cabinet were all my personal papers, some watches and photos and irreplaceable objects. Simpsons denied that there would be any belongings left in the cabinet as they always empty everything which was a bold face LIE! They had no idea where the cabinet was and all they could offer was a sorry, and speak to my insurance company. They managed to also smash up my glass antique cabinet, the glass and legs, plus upon opening all my belongings, smashed quite a few plates, bowls, glasses, and a very precious glass platter that was a gift from a late partner! Their packing was appalling, I am surprised I did not lose more.

I eventually a week later heard from Conroys the NZ people saying they have my cabinet in Auckland and would get it to me. When it arrived it had someone else's name on it "Roberts" and a completely from customer number! It was also damaged and required repairs which fortunately insurance paid for. Insurance also covered breakages and repairs to other cabinet, an no compensation from Simpsons was offered or forthcoming when requested.

The company a charletons really, I see from other reviews they regularly under quote and then demand more money when you have left the country virtually holding your items for ransom.

DO NOT USE THIS COMPANY.

Service cost: £1800

I totally discourage anyone using Simpsons Removal services. My experience has been dreadful, with the company actually “kidnapping” my goods before delivery.

Basically, I was told the day before scheduled delivery of the goods in Madrid (moved from London) that I had to pay extra GBP 600 to have the goods transferred into small vehicles, since there was a traffic restriction in the city of Madrid they never mentioned. They had a month to let me know of the issue, and they blame me of not knowing local regulation in the whole city of Madrid, which is something I did not agreed to.

I had to pay the extra 600 GBP to get my stuff delivered, with Simpsons Removal claiming my goods would be send back to the UK if I did not pay.

If you decide to use their services, please ensure you know every single transport law, as the company will blame you if you fail to do so…. and you would have to pay extra…

Thanks for nothing Simpsons.

Service cost: £2600

THEY ARE UNRELIABLE AND DISHONEST. THEY WILL TAKE YOUR MONEY AND YOU WON'T GET A REFUND. AFTERWARDS THEY WILL TELL YOU THAT THEY WERE PLACED UNDER LIQUIDATION. We paid them to move our furniture from London to Cape Town. After 6 months I had to get another company to ship our goods as they had kept it at their warehouse the entire time. They don't respond to emails or phone calls. Lost almost £3000. Very unprofessional and our goods were not even professionally wrapped. I would rather do business with Somali pirates than these dishonest people. They deserve no stars at all. Reported them to Trading Standards. They dishonestly took my money knowing that they were not able to ship my goods. In my opinion this is clearly criminal behaviour which should be investigated by the police.

Service cost: £2800

We made the mistake of ignoring bad reviews and went with Simpsons because of the competitive price they offered. Their salesman Ersin assured us that our shipment would arrive in 5-8 weeks. It is now over 3 months since we had our things collected by the company, and it still hasn’t left their warehouse in Kent. They do not respond to emails or phone calls, they make up millions of excuses, their number one concern is making as much money as possible while you languish without your things in another country. We have begged, we have pleaded, and we are now considering legal action if the matter is not resolved swiftly. Please, save yourselves.

Service cost: £1600

The title says it all. Simpsons is not reliable, does not taking care of your belongings, rude and their account team is non-responsive to say the least.
I hired Simpsons last July to move my furniture from two flats in the UK to one destination in France. At first, Simpsons sales were very responsive, and modified a few times their quote based on my specific requirements. It was really fast, and Stewart reassured me. My company was supposed to pay for the move, but when discussions took place we all discovered that the process would be too long for my company to pay on time before the date of the move. I offered to pay for the move and get the money back from Simpsons once my company paid them. Both parties agreed and I had assurance from Simpson that I would get my money back as soon as my company settles the bill a second time.. how naive of me! My company paid in September, and since that date, I have been e-mailing and phoning Simpsons every week to get my money back without success. So I am 13K down at the moment and all I have are this sort of comments from accounts: "I am not responsible for when the director decides to settle the account". At this stage this is stealing!
In addition, the move itself, which started ok with professional people, became a disaster  from my second flat. All pieces of furniture had to be dismantled by myself to avoid them being broken. I bought the packing service and they ways were packed at my second flat was a disgrace. As an example, kitchen drawer were taken and poured into a box - as simple as this. The alcantara sofas, designer plastique chairs, paintings were just dragged out of the flat, into the oily underground car park, unprotected, and put in the lorry like this with a few dirty blankets to try and protect them - The result? Everything was dirty and damaged. And finally, the staff was rude at times, not really happy to do their job. In short AVOID!

Service cost: £13000

I am really disappointed by Simpsons Removal Office.

I have signed up with them because I was assured that a load was planned in Scandinavia end of March. I have gone through the whole process (without any explanation of how things were done - the only person who explained a bit things was the guy picking up my stuff!) of documentation, insurance and paying the full amount, and right after the final payment they told me that my stuff won't arrive for another 4 weeks !! Without apologies, without any compensation.

It is very different to pack stuff in order to receive them the following week, and when you pack to receive them the following month! And even after 10 days of changing, they are incapable of giving us a FIXED DATE.

The only good thing was the picking up of boxes (which were announced at 7.30AM in the morning without picking-up hour slot - so not helpful). The removers were nice, although sometimes a bit quick, and even dropped a box..

Let's see what will happen during the delivery now.. If that will happen one day!

Service cost: £1360

These people are a joke and I would not recommend them to a nat. Asked for a quote which I eventually received to move from Kent to Northern Ireland. Contacted them to accept the quote and arrange the move date. Kept trying to contact them by email to arrange the date. Eventually got them on the phone and the person dealing with my move was on leave and it appears no one was picking up his work, very steptoe and son. Was told some one would ring me the next day. 2 days later no one had rang so I rang them only to be told by some snot nose woman that they where not taking anymore bookings. Totally left in the lurch and all I can say is they are a shower of W**ers.

Service cost: £1793

Simpsons Removals was appointed by my international mover to ship my things from the UK to India. The packing and removal process was very unpleasant. My agent has grossly misestimated the size of container required resulting in loss of goods and extra cost. The packers were very unpleasant and abrasive.
Once my shipment arrived in at the destination, Simpsons Removals appointed an equally dishonest company for customs clearance. They sent me a bill for additional fees coming to 30% of the original amount paid to my mover. They refuse to explain the fees or give me any information on my shipment. They are withholding my things until I pay the fees. In addition, they have notified me that once I pay the fees there will be additional fees but they will not tell me the amount until the fees are paid.Very dishonest and misleading company. Beware.

Service cost: €2800