Simpsons Removals

Where to start!!
1 day late, turned up with 1 man and a sprinter for a European removal.
Next day another guy turned up with a Luton van, they got half of our belongings in and said the rest would cost another £5000 on top of the £5000 already paid.
It was contractors that they sent out, no shiny big Simpson’s truck.
The manager and staff are absolutely full of lies and rubbish, customer service was appalling.
My wife was 5 months pregnant and waiting for my return, with an empty house for an extra 2 days.
Be extremely careful as they said they provided me with vans sufficient for what I asked for.
I was not the one who worked out the cubic feet!!
They were so far off the cubic feet it’s insane.
I would never use this company and they deserve to go out of business!!
I only gave 1 star because I had to to publish this review.

Service cost: £5000

I contracted Simpsons for my move from Spain to Houston, Texas this past June. The company picked up my shipment the end of June, and I paid I full at that time. My shipment took a while to leave for the USA, as they were waiting for ships going that direction, and it finally arrived 2 months later in the USA August 31st. The company contracted a US mover to deliver my shipment to me in Houston. Things were taking a while on that end, and I wasn't sure why until recently. The shipment finally arrived in Houston a little over a week ago, but the US company said they can't release it to me because Simpsons hasn't paid them! I call Simpsons every day, and so does the US company, and we can never speak to the people in charge, and they never return our calls. Definitely do not contract Simpsons. I see from the recent reviews this is happening to a lot of their customers.

Service cost: £2240

Terrible after sales service - once they have your money in the bank.. forget it!! Even after appealing to the owner! They couldn't really care less if they tried hard!! Sad - very sad!!
Here is my final attempt at obtaining fair justice from this firm:

To: The Owner/Management of SIMPSONS REMOVALS & STORAGE LTD Dear Sirs,

I am writing to you in relation to the disappearance of the central part of our wardrobe, measuring approx. 1.5 mtrs x 1.2 mtrs x 0.42 mtrs (the largest piece of furniture on the list), which item was clearly marked on the Atlantis documentation and copied onto the document you sent me. Its identification number being #13/2. I can now confirm to you that the Spanish company Atlantis, who stored our pertinences, have checked the container in which our belongings were stored and have assured us that it was they themselves who personally removed our belongings from the container using their checklist, and that they also personally placed them on board your lorry. They noted that the lorry already contained furniture from other clients of yours.
There remains no doubt whatsoever that your Company collected all the items listed, including the central part of the wardrobe which was the largest item you collected. We entrusted you with our belongings and feel that you have a duty to explain to us why the largest piece of our furniture, which you
undoubtedly collected, remains incomplete as you have failed to
deliver the central part. The driver of the lorry used in the collection, and his companion(s), should surely be able to inform you of its whereabouts. Having paid 865 pounds for its collection and delivery we consider that we deserve an honest explanation. The wardrobe also contained items that are very valuable to us. We are asking you to perform a decent investigation on our behalf as to its whereabouts and politely suggest that you begin with those who were
in charge of the lorry which collected it and those who were present at its unloading into your warehouse for storage until its delivery. Our furniture may not have any great value in monetary terms though they are antiques, but the missing wardrobe belonged to my wife’s grandmother and has in our eyes irreplaceable value. In the event of it having suffered damages on the journey, we would have preferred it to have been delivered to us in whatever condition. In fact, other items, (a gate leg table and a writing bureau), were severely damaged – the writing bureau was delivered in 4 separate pieces, but we made no complaint and I have been able to repair them satisfactorily.
The most upsetting feature of this entire affair to us, is that we have good reason to believe that you are not being transparent with us.

We fear that having received full payment in advance for the
collection and delivery of our belongings, you now lack the
motivation to investigate the disappearance of our wardrobe, or to invest the time necessary in discovering its whereabouts, its
possible recovery, or at least finding out exactly what happened to it. For instance, could it have fallen over in the van and suffered such damage from bouncing up and down on its broken mirror, so that those discovering it decided not to report it? We wish to point out that your company was recommended to us through “ShipStuff.com”, of which you are a member and who are now waiting for a report on the way you have dealt with us. We hope that you will give our case sufficient time so that our report can still be of a positive nature.
We do have physical evidence in our possession which would help any outside investigation should that become necessary, but rather than reporting this case to the various BAR associations of which you also are members we would naturally prefer to receive a satisfactory response from yourselves. Trusting that you are an honourable company and willing to rectify any negligent behaviour that has resulted in the wardrobe being damaged beyond repair, and your workers unwilling to report to you of its fate, I Iook forward to hearing what your investigations bring to light and still hope that we may recover the missing part of the wardrobe or at least be given an honest answer as to its fate and the corresponding compensation. Yours sincerely, Edward Laughlan

Their response.. one phone call to my wife from the assistant manager Max Oughera, promising to contact myself (which never happened), and into "Forgetitlandia.. we've been paid" NOT an honourable company!!

Oh and by the way.. the way this site has been set up I was not able to select correctly the town of pick up nor the town of delivery so I will tell you here. The pick up town was El Puerto De Santa Maria, Cadiz. The delivery town was Fairwarp, East Sussex.

Service cost: £865

I'm going to be short: DO NOT HIRE. I did unknowingly only because this company was appointed by my international moving company from LA. I won't hire myself even though I do have another move coming up.


Originally moving from LA to Berlin. I had to switch Germany for Spain because my goods have been sitting in Simpson's warehouse for 3 MONTHS (+2 months traveling by ship from abroad) and I'm now 5 months pregnant and alone to unload!! But as I was advised by email, this wouldn't affect the delivery date.


The best part? There's still NO SCHEDULED DELIVERY and there is no way I can unload by myself when I'm.. 6.. 7.. who knows!! BECAUSE THERE'S NO SCHEDULED DELIVERY YET. My family lives in Spain, hence the change, so that I can have the help I shouldn't have needed, had I received my goods in a timely fashion.


The reason they give me? There are no trucks available. How on Earth you're a moving company, and for months you don't know when your trucks are scheduled to come back from their current trips?


I will now be moving all of my partner's things from Berlin to Spain too, and will definitely not consider hiring Simpsons if I'm not given an actual delivery date for my goods and check that all my stuff is in correct order. 5 MONTHS in total have my things been traveling the world, when I was given an 8 week quote. I've had to buy a lot of things again.


Horrendous experience. Nerve wracking. Unfair.

Service cost: $1447

Like others reviewing here, I was given a competetive price and told that was all inclusive. It seemed a little low so I asked for a proper evaluation at my home based on worst case scenario, ie; if I were to take everything. I got charged extra for crates which never showed up with the move and then hit with a bill £300 over the agreed amount (already almost 500 over the original quote). When we complained given that they brought no small boxes and were stuffing t-chests with paper to fill them up as they were getting heavy, we were met with the most atrocious customer service ever. My husband was told I must have sneaked more items in despite having an evaluation and full 'expert pack'.so basically they called their customer a liar. I say expert because tbe move got off to a bad start with one of them arriving smoking and flicking it on my drive, throwing books on top of a valuable item so the books were curled (thank goodnesd I came in as it was been sealed), they took tools belonging to my friend when they went around collecting them whilst I was signing papers and refused to accept responsibility so I have had to replace as new then rushed off to anpther job that simpsons had apparently forgotten about. so they sent a van full of the most precious things in the world to me (childrens drawings, handmade furniture from grandad) to be filled up with someone elses consignment miles away. After they left I found screw and nails on stairs needed to reassemble furniture so have had to pack in suitcase.The whole thing has been stressful, frustrating and emotional. Also expensive!! After paying the full amount, I was asked for more money as they forgot to invoice me and it had to be paid there and then or they wouldn't send anyone (2 days before I flew out) and now we have had an email from the sister company in oz to say that simpsons have advised them we haven't paid the 288 dollar fee up front that we weren't even told about (I was told everything except any necessary fimigation was paid) and this needs to be paid immediately directly to them. Furious isn't the word. Our consignment has taken ages to arrive forcing us to buy new things to get by and I am concerned it will not even arrive intact. I would not trust them to pay out on the insurance I was rudely coerced into taking. We have moved internationally twice and never had a bad experience until now. Avoid this company at all costs!

Service cost: £2000