Simpsons Removals

Hi I'm Marcues I used Simpsons Removals last year to ship my effects to Dubai. I was dealt with by Max Oughera who I must say was very professional and had an excellent telephone manner and very polite (I would recommend you as to speak with him if your looking for removal quotes).

Max asked if I had an idea in termsof my overall volume and I discussed with him the items I was looking to ship, he then estimated the volume to be 8 cubic meters and then went on to ask what service I was looking for. I wanted the quickest option as I had time constraints so Max advised that the quickest option was not the most cost effective.

The most cost effective method of shipping your goods overseas is in fact in a shared/groupage container and NOT as LCL as I have now researched and told by Max very clearly.

I've read reviews and see that people get irrate when they're told a transit time and write reviews when their goods are not delivered on time (at least to their knowledge) but you have to understand that an ETA is only an estimated time of arrival and not EXACT time of arrival and also if your goods are being shipped as groupage then you have to wait until that particular container is full in order for the company to ship it.

If you want an express service then be prepared to pay for it and please understand that if your shipping to an international location then be prepared to wait.

My overall expreince with Simpsons Removals was excellent. I understand how long a ship will take to arrive in Jebel Ali and also appreciate how business works and also realistic about time frames.

If you're looking to move overseas I would highly recommend Simpsons Removals for your service, aslo Danny the driver who cam to collect was fantastic.

Service cost: £1500

We used Simpsons to move from London to Tokyo. The packing was very fast, but when the goods arrived in Japan, we realised why: the packing was done to a highly unprofessional level. A heavy cast-iron teapot has been put on top of wine glasses (which were all broken afterwards), paintings were we specifically said they were valuable have been packed without protection with umbrellas, all our books had been thrown in boxes and were slightly damaged with folds and earmarks (which was just totally unnecessary given how easy books are to pack), valuable furniture has all been damaged. We ordered and paid for a marble table top to be crated, which never happened. To add insult to injury, Simpsons refused to compensate us for any damage and never apologised. After a long process, they refunded us the crating service. We also got some compensation from the insurance, for which we paid ourselves. Simpsons however never apologised and although it is in their terms and conditions that they would compensate for broken items up till 40 pounds a box, they refused to compensate us by claiming the following: (1) we had to proof their negligence. Although we provided pictures and a statement from the local agent who witnessed the negligence, they required further proof. (2) they argued that all broken items fit in one box (although they were packed in different boxes) and therefore the maximum compensation would be 40 pounds.

Service cost: £7000

Engaged Simpsons for an international move from London to Australia. I very clearly explained my needs and was assured that everything I requested was understood and I quickly received a quotation. I confirmed my acceptance and very quickly realised that the sales person had not offered me the service I requested and had not explained anything to me. In short, promised me the sun moon and stars to make the sale with no actual effort or intention to deliver. We have moved a number of times before including international and so assumed the service would be similar which was a big mistake. We had a consultant come out to survey our goods and take measurements. We agreed the number and type of boxes required. I called to set a date to have my boxes delivered to allow us to spend some time figuring out what was feasible to bring etc. I was told I needed to pay extra for this despite clearly explaining in the beginning that this was my intention with no mention of extra costs. It was agreed that on this Occassion they would let it slide and the boxes were delivered. I received half of what I requested and the other half were smaller and not what I ordered however due to time constraints, we had to make do. When brought to the attention of Simpsons they argued and said we had received a free delivery service and so basically have no right to complain.

Next I called to confirm the time of collection which was the next disaster. I was told that the service I paid for does not allow me to set a time and only allows for the move to take place at a time that suits the company. Again not explained to me or even hinted at by my sales person. I would have to pay an extra fee to set a time. I argued this quite strongly as we had impending travel plans and it was essential to set a time. Eventually the consultant called and said he had confirmed an 8am collection and apologised for the mix up. On the day of moving I sat waiting from 7.30 and by 9am I called and was told it could be 1pm before they get to me and nothing had actually been confirmed in terms of time. The sales consultant said there was a break down in communications on their end and nothing could be done. We were due to fly out ourselves that evening so I'm sure you can imagine the stress. After much arguing, they showed up at 11.40 which was not as bad as 1pm but certainly not the 8am slot we were guaranteed and messed up several other aspects of the day. I was later told that no time had ever been confirmed to me and that I had made it up. I am sure you can imagine how disgusting it feels to be indirectly called a liar and to have made up this information. More details on this below.

We had paid extra for a hard TV crate for our expensive 55 inch tv. We were assured that this along with a mattress cover would accompany the crew on the day. On moving day, neither were present. The TV got wrapped in paper and thrown on a truck and white mattress was thrown on the dirty truck with no protection. When I called about this I was told it would be crated at the warehouse. I paid for a crate which should have been used for the entire shipment and crated in front of me. Not after a truck drive around London wrapped in paper. We told Simpsons it is not fair if we have to pay excess for damage to this TV when they have not completed their end of the contract by providing the service paid for. We were told "it sounds like you are just trying to get a new TV out of this". They didn't even apologise and the moving crew didn't even have bubble wrap to protect it. Just a role of Simpsons branded paper.

With all of this in mind and a few other issues that I have left out, I sent a formal complaint to a senior member in Simpsons. The response I received was unprofessional and insulting. Blatantly stating that none of the above happened and that they had fulfilled their duty. This staff member insinuated that we had fabricated details and were simply trying to get something for nothing. He also stated that they would not apologise.

I responded by forwarding all correspondence I had in writing which he claimed to have investigated but clearly hadn't as it proved that we did not fabricate any details and I requested that the recorded phone calls be pulled up to to verify any details exchanged over the phone also. I received a response stating that he had received my email and would reply in 15 days. Clearly demonstrating a lack of urgency and a lack of care and understanding as a service provider

My goods were collected 2 weeks ago and are still in consolidation so will have to update at a later stage as to the condition of everything on arrival. However based on the atrocious level of service and underhanded, insulting treatment we received so far, I wanted to make sure others are aware of this ASAP before trusting this company to move them.

Regards

Paul.

Service cost: £1700

It started off bad when they took a 4 inch chunk out of a wall when removing my furniture. They tried to hide the damage and pretend it never happened. After waiting two weeks longer than the max time of their estimate, my delivery finally arrived. I had multiple items missing and damaged, and Simpson accepted zero responsibility for anything. I even sent them pictures of the damage they caused, and they used jargon and circular logic to try and explain why it wasn't their fault. They are pathetic.

Service cost: £4000

Do not use this company. I contacted Simpsons for a move of household goods from the UK to Australia. At first, all seemed good. A guy came to my house to check out what I was moving and later I received the price. I accepted and paid insurance cover. A date was arranged for the move and the goods were collected. Because I only had part of a container the goods remained in Simpson’s depot for several weeks before shipping.

I understood that upon arrival in Australia – the goods would be unpacked and all packaging removed.

Most of my goods were general household items but I was also sending an electric running machine (treadmill). I told the removal men that the machine would fold down for transportation.

When the goods arrived in Australia I was contacted by another company to arrange for delivery. The goods were to be delivered to my son’s home.

After delivery my son contacted me to say one of the crates was missing, no packaging had been removed and the running machine was damaged. Fortunately the missing crate only contained crockery and basic kitchen goods but nevertheless it was missing.

I immediately contacted Simpsons to advise what had happened – but as I was still in the UK and it until I arrived in Australia a few weeks later that I could assess the damage.

The running machine looked as though it has been unscrewed and screwed back upside down! The machine had been taken apart and whoever tried to put it together had just screwed bits of the machine into any various part. One end of the electric wire was a universal type plug that would probably fit most machines – however the plug that goes into the wall socket was not a UK or Australian plug (this is a mystery!!)

I contacted Simpsons again and sent photos. Simpsons requested photos of the plug, which I sent and then they wanted more photos of the plug.

Their suggestion was that I get quotes to reassemble the treadmill. I told them I did not want the treadmill “reassembled”. It is a running machine – often used at speed. I would consider it highly dangerous to “reassemble”. Because the machine could be folded down there was no need for the machine to have been taken apart.

After several emails - I submitted an insurance claim. I then received email asking for more photos (same photos which I had already sent), they asked me to obtain repair estimates (I had made it clear from the outset that I would not have it repaired).

They continually asked for the same information and the same photos. It became quite obvious they were not going to honour my claim. They repeatedly asked for the same information just to wear me down. And eventually I was worn down. Bearing in mind – we had just emigrated. We had masses of other things to sort out.

In my last email to them I said – bearing in mind that I’ve just emigrated – I have more going on in my life than continually answering the same emails and sending the same photos and I have now drawn a line under this whole sorry mess.

Whether you are moving goods to the other side of the world or buying a TV - I consider that any company is judged by its AFTER SALES SERVICE – Simpsons offer none.

Remember that it was not just my treadmill damaged but a crate was also missing.

I told Simpsons that it is too late for me but I hope that in giving this review it will save someone else from using their company.

I expect - like any company - if all goes ok Fine ! it's when things go wrong that a company shows its worth.

I've given one star - I wish I could give no stars!

Service cost: £1600

Simpson were hired to move our house from London to Hamburg back in November 2016.

Everything went smooth ( Our BOCONCEPT table was damaged during the move) but we didn't have a full insurance so we dint get any money for this. But this is nothing compare to the fact that they stole our money!!

We paid by mistake 2 times to them and Since DEC 2016 we are asking them to pay back the double amount and it is now AUGUST 2017 - 7 month later - and they still FORGET/CANT BE AKSED to do so.

They screen my calls, they keep emailing back when I contact them that it will be resolved but nothing happens.

They basically have stolen the money..it is a FRAUD company

DO NEVER HIRE THEM.

Service cost: £1500