Simple Moving Labor

I contracted SML to help load my moving truck in Maryland.  I then drove the truck and unloaded at the other end without their help.  The SMP movers showed up on time, moved everything very quickly, and were very curtious and professional.  My only non-positive comment is they did not come prepared to move a refrigerator and they were not ready for snow on the ground.  I had multiple communications with SML prior to the move and reminded them that we had a fridge that needed to be moved outside the house and it had just snowed.  (Moving up stairs would require removal of doors.) The movers ended up carrying the fridge around the house in the snow because they did not bring a dolly.  They also did not have boots, but the final result was they moved it and there was no damage.  I would strongly recommend SML in the future and I will use them for a future move if needed.
 
The other great thing is I rented with Penske and Penske paid for more than 1/2 of the total cost of the SML movers.  .

Service cost: $339

By no means are the men who unloaded the truck are part of my negative review. They were Great. The loaders are another matter. They took way to much time to load the truck & the space was not utilized. I had to rent a UHaul trailer to get the rest on. They spent the time having family come over with food While waiting for me to return. They also had others come over too during the day on several occasions. There was no room for my Plantation Shutters & offered to give me 30 minute off the bill for them. I asked about the breaks & lunch they took but was told that wouldn't constitute more break time. Those shutters cost me over $6,000 when purchased in 2008. I would think they probably made a lot more on them than 30 minute credit & their continual wasting of time. Jerry Miller.

Service cost: $1137

This company is the worst moving company I have ever dealt with.  I had 2 movers pack my truck, they were on time and nice guys but they did not use the 24 moving pads I provided on the most important items.  I had many items damaged on arrival but the worst was a brand new refrigerator, the door was completely dented because they did not wrap a pad around it!! And they shoved it up so hard against the side of the truck, it dented the door.  When I filled out all the claim paperwork, pictures, etc. they denied my claim!! They probably never pay out claims, why would they, they can always say it happened during transit, how can anyone prove that!!  Horrible Company!!

Service cost: $440

We loaded the Penske truck ourselves in Mohawk, Tn.  We drove to Savannah, Ga to unload.  The crew to unload was on time and courteous.  They were immediately concerned because they were told it was a first floor apartment when I very specifically told the company it was on the third floor with no elevator.  They said that they usually bring another person to help on a third floor unload so as to minimize the risk of overworking the crew.  I would not authorize addition cost since I specifically told the company it was a three floor move.  The company even called back to confirm it was a three floor move without an elevator.   The movers said they understood and said they would take it up with the company.  They continued with the unload and did a fantastic job. Somebody really broke down the communication link at the workers expense. in summary, the local people were excellent but somebody in the office messed up. .

Service cost: $350

I would highly NOt recommend SML for moving. I hired Pro-movers instead of just muscle that needed supervision, for an upcharge  of course. that was a waste of money. I had 60 moving pads to pack, 15 of which that were not used. So there is no excuse for lack of use. Furniture was stacked against furniture with nothing between them. Pictures were taken and sent to claims dept. to verify. Concret yard ornament loaded against leather chair, chairs loaded against old barn door without padding. the list goes on. Expensive matress torn by mishandling. when pictures were sent to claims dept., I was told it happended in transit, which is not covered becase they did not drive the truck. I have been driving a truck for 40 yrs., and the Penske truck was like new. And it was my fault? I was denied ANY REIMBURSTMENT. I WILL BE REPORTING THEM THE BETTER BUSINESS BUREAU to file a complaint. Again, hire someone else that will accept responsibility when they are at fault. When I called to verify final amount owed, 2 days later $165.00 dollars was added on my charge card.

Service cost: $1600

SML did a pretty good job. The head guy (I think the owner) was great. He was professional, polite and pleasant. They showed up on time and worked quickly. The helper had a problem getting through doorways without bumping the furniture. It was quite aggravating especially with wicker furniture. Also, there was a problem with the dryer because of the loaders, a different co., so for some reason they didn't hook up my washer. Didn't notice until after they were gone. But otherwise I was fairly satisfied with SML.

Service cost: $384

We used SML to load in Kansas and to unload in Texas. On both occasions the movers should up on time, handled all our items with care, packed the truck in such a way that nothing toppled and unloaded everything and placed it according to our wishes, we would use them again. The line below says 250 characters not 350 characters, the guys did a great job and we have told several about them.
I am not sure what else to add, please get your numbers corrected, I am not concerned about a redox movie but this company is very good, thank you.

Service cost: $800

The crew leader was very good yet wanted big 26 foot diesel truck parked onto driveway risking ruining it because of heavy weight. He also did not delegate one to begin assembly of furniture when truck mostly unloaded. They only assembled dining set but all others I did.

Other guys could have done better yet took things wherever although told beforehand at truck where to take many items. Might have finished earlier if things taken correctly that required relocation later.

Service cost: $736

 
 
I booked Simple Moving labor through Penske to unload a moving truck before getting late return fees. The booking seemed easy. Then the calls started just a few hours before the scheduled move. SML threatened to cancel unless I accepted an earlier time. As I was still driving, I could not take the earlier time and it was too close to moving time to call other movers. I had to have Penske intervene and reschedule a moving time for another day. The unload went fine as local movers were contracted. Then SML billed me for an amount higher than was quoted and written in the service agreement. When called SML, the customer service people were rude and unprofessional and refused to discuss the matter. To keep your sanity, avoid this horrid company.
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Service cost: $211

I rented a Penske truck and used SML to load the 26 foot Diesel truck. Crew scheduled on a Saturday to arrive between 11 and noon. They arrived right at 11- perfect. They were hired for 3 hours, but were finished in 2 so I got on the road early. They were very efficient, followed direction, never lazy. They got right to work and stayed with the job until done. Respectful of me and my belongings. I hope I don't have to move again but if I do I will use SML again. Very pleased.

Service cost: $300

The movers were over an hour late but no one from the company felt it useful to call and explain why. I called six different times, talked to six different morons, and got six, "I will check on that and call you back" answers. Then, after cursing on the phone with a rep, was told to "not use that language" because "it's never acceptable." Seriously? You're going to not give me any answers and then tell me how to speak? Give me a break. Turns out they swapped out a mover and didn't feel like letting us know until I called and demanded information. Then, the movers they sent were useless. I don't think they've ever moved anything before. Save yourself stress and don't hire these idiots.

Service cost: $219

I ordered two helpers to arrive sometime between 8 and 9.  One guy showed up at 9:15.  The other guy never came.  Myself (65 years young) and the guy that showed up loaded the truck.  Now after 3 doctors visit my back pain is somewhat relieved.  This company sucks to put it mildly. Now I'm a bit annoyed at doing this review because I have to type 350 characters just to get the text to go through.  So I will spend my time wishing everyone who reads this message in May a very very merry christmas and a happy new year 2016 so I can have enough characters to allow this to be sent.   thank you very much.

Service cost: $120

I hired this company at the suggestion of Penske to help load my Penske truck in Frisco, Texas.  I had to sign a 1-page contract, which stated that if I cancelled less than 3 hours before they were scheduled to show up, I would forfeit my deposit ($90.00).  The total amount of the contract was $236.00.  After flying back to Dallas and finding that my car would not start, I could not pick up the Penske truck and, therefore, had no truck to load.  I contacted SML right away and was told that I would have to forfeit my deposit and, "possibly," some additional fees.  These people never showed up, although the person I spoke with said that she could not reach them to cancel them.  Turns out that the additional fees were actually the remaining balance of the contract, which they promptly charged to my credit card.  I paid this company $236.00 to do absolutely nothing.
 
This company is a rip off.  I have tried twice now to resolve the issue and at least get part of the money back, but I am reminded that I signed an "agreement" which does NOT state that they would be entitled to the entire contract amount in the event that I had to cancel at the last minute.  Penske should stop referring people to this company.  I ended up having to load an entire apartment of furniture by myself the next day.

Service cost: $236

SML provided a three-man crew for loading of my Penske Rental Truck in Pittsburgh. They showed up on time but with three children in tow because it was "National Take Your Kid to Work Day". Okay for some work situations, but not cool when the three kids are in my rental truck and sliding down the ramp! They were a distraction. But, who wants to offend the help when they are about to move YOUR furniture? Letting their kids be actually on the job site was NOT professional. So much for SML touting "professional" movers.
The team leader "Jason" took time to pack our furniture to the front of the truck, and it seemed like he did a good job at the time. However, upon arrival at our destination, we discovered that our furniture had shifted quite a bit, there was wood rubbing on wood, and one blanket chest had slid off of a table and was hanging precariously. Our furniture received a lot of dings, dents, and scrapes, so I have to get some stains to repair it. The unloading labor at my destination (a different company) remarked that the furniture was not properly packed on the truck. Again, SML claims to provide "professional" labor, but it doesn't seem quite so. The team leader Jason got upset and argumentative when I made comments on his review form about the children being present and about some minor dings to furniture. Is that professional? I give them only an average rating because even though they generally seemed to be careful with the furniture, the price was twice what I paid the labor at my destination.

Service cost: $499

SML is all lies: "You'll get two professional movers; they do this for a living." They claim "professional" often, but do not deliver. They are not a moving company. They find local movers, add a surcharge, and clearly do not vet their movers in any way. My movers arrived 2 hr 40 min late reeking of heavy liquor. By the time they got there I had done nearly all of the heavy lifting (47 of 56 boxes). I sent the drunks away after 30 minutes, but SML still charged me $240 (a $50 discount). Yet, SML continued to insist that I got "professional" movers. During my wait, SML told me four times that the movers were 20 minutes away. Then, after they finally arrived, the SML dispatcher challenged my frustration by saying that they had told me that the movers were held up on another job (untrue, they said no such thing; plus, they were held up drinking, not by another move). The SML folks in TX are awful liars. Do not believe their rehearsed claims. Shame on Penske for linking to these people on their truck rental website. Zero stars. Awful company.

Service cost: $240

I was told the individuals would be "hired muscle". They weren't. They were unfit and overweight. They were unable to lift the furniture. They ended up heaving, shoving, sliding and dropping the 3 pieces of furniture I needed moved. Horrible scratches all over two of the pieces. I told them to load the dresser right side up. They ignored me and proceeded to load it in upside down. They were then unable to turn it over. After much heaving and shoving they finally got it turned over and let it crash down. At my destination my brother in law and nephew unloaded the furniture by lifting it off the truck and then carried it up two flights of stairs.

The guys then pressured me to give them a tip. I told them the booking office didn't say anything about tipping them (which it didn't). I would have tipped if they had done a decent job; but it was terrible. Finally the guy said, could I at least give them some money so they could get lunch. Against my better judgement I gave them some money. However I regret it.

Service cost: $225