Simple Moving Labor

The unloading of our furniture and items was a diaster.  The fault lies with SML who did not employ individuals capable of unloading furniture and other items.  Two nice individuals were sent who tried their best, but they were in no way up to the task.  If my husband, son and I did not jump in and do half or more of the work the move would never have been complete.  I have tried to talk with a cusomter claim representative three times without success.  I have left messages and no one has gotten back to me.  The day of the move, they were unable to sent other helpers.  With any move there is tons to do and this was suppose to make it easier.  Instead my back still hurts.  No one who can handle my concern has called and my charge card has been billed.  The two individuals I did talk with were simpathetic, but could do nothing.  My concern was initially shared with them on July 24th and again on July 29th.  I heard nothing and was billed on August 2nd.  I tried to call now and left a message.  Called again and waited to get a live person who told me they were aware of my concern and I would be called back when they knew what "angle" they were going to take on this.  SML should have sufficient labor pools to help with moves and if not advise the client they cannot handle the business.

Service cost: $411

I had to get assistance for loading our moving truck and lifting heavy items. The pro movers did a great job and after 5 hours they had most of my stuff loaded so we let them go to avoid any further cost. We had hoped they could have loaded things faster. But they were very professional and courteous. The SML representative that sent me the contract and notified me of my options was also super helpful and very fast with all responses. I will do business with them again and would recommend them to friends.

Service cost: $556

I used them for unloading only. The movers were fast. They showed up on time to the minute. They finished in under 3 hours, saving us time and money. It was a good experience. The only negative is that you have to pay them for a minimum of 3 hours, even if the job is not going to take that long. I did not have a problem with that since it was clearly explained to me upfront and seems to be common industry policy. I rented a 26" truck from Penske in Naples, FL. I had movers there to load the truck. I drove the truck to New Jersey and had them unload it into a storage unit. They did a great job fitting all of my items into the unit without breaking anything. .

Service cost: $400

We used SML movers to unload our trailer into our storage unit. The guys were so nice and worked non-stop till the job was done. They only took an hour and even offered to help load things into our minivan that we were taking with us. They were fast, efficient, and very pleasant as well as professional. Great guys! Will definitely recommend SML. It would be nice if you could get a little refund if it takes a lot less time than expected. We overestimated, they were done in an hour. That's the only drawback. But thanks guys..good work!

Service cost: $374

I contracted for 2 helpers from SML to unload a 16 ft truck.  The helpers arrived on time, were polite and worked continuously.  The load of household goods in boxes occupied approximately half of the truck.  There was also a secretary in 2 pieces which was the primary reason I needed SML.  I could not move these peices alone.  The entire truck was unloaded and items carried to various rooms in my house in under 45 minutes. The helpers were dirty, I assume from a previous job and rubbed against the walls of the stairwell multiple times leaving dark smudge marks on the walls.  The stairwell is not narrow and the boxes  were ot that heavy.  I had carried all of these boxes down multiple stairwells on the loading end without any touching of walls.  The move of the secreatary resulted in a small gouge on the ceiling going up the steps and a chunk knocked off of the trim ot the upstairs landing.  I was fortunate to have stopped the glass doors on the secretary from crashing into that same corner when  they were turning the corner without regard to the spatial relationship or clearance to make the turn.

Service cost: $213

I hired what I thought was professional movers to move my appliances into a storage room that I own downstairs from the condo I moved out of. The guys were very nice and polite and I liked them. I did feel that they did not come prepared for the job at hand and that they did not possess the knowledge I expected to do the job. They took longer and I paid by the hour than It should have took only because they needed to prob have more knowledge of moving high end appliances. They did not even have straps which I feel is why my refrigerator was damage but they also just didn't know how to take apart the fridge like they prob should have.   I have filed for insurance with them to fix it and would have to write another review on how that goes because I have not yet heard from them , this is almost a week so far. the stainless was badly scratched and the handle broken when the fridge slipped from them down the steps a bit.But this is why I hired a company with pros and insurance. If they take care of it I will be satisfied. I do feel that knowing this was a big heavy appliances job would have made them be sure these guys had the equipment they needed. They needed some of my tools and help. The damage could have been minimized or not happend in my opinion if they knew better how to handle the job. I got muscle but not knowledge.  Now I hope that they fix my damaged frige and make me a happy customer because I feel I paid alot for this job. The guys were hard workers but I just expected them to be more knowledeable about moving appliances. I was impressed with the installers that brought them in and thought I would get something similar. so I give them an average rating until I see how they handle my damage. .

Service cost: $365

I used Simple Moving Labor to load the contents of two huge, stuffed storage lockers onto a 26 foot truck, in preparation for a move from Maryland to California. Tom, Sean, and Daniel were true professionals! They worked very hard, and managed to pack the two lockers so well that I was able to drive the truck to the house and add the contents of part of the basement. This after I had estimated that the 20x10 and 10x10 lockers would take up the entire truck. They worked for 5 hours without taking a break, and secured the contents well, so nothing shifted during the trip. The previous company that I hired took 10 hours to move the contents of only the 20x10 locker across the street. Simple Moving Labor did not drive the truck across the country for me, but I would not have hesitated to hire them to do so. I would definitely use Simple Moving Labor again, and would ask for the same crew! .

Service cost: $740

I was moving from Knoxville to San Diego and we rented a Penske 26 foot truck to drive cross county. I hired the Professional movers because I wanted it do correctly because it was not done correctly when I moved from San Diego to Knoxville eight years ago. The Pro movers were fantastic. They were courteous, polite, and wanted to know if we wanted them do the big moving items for the 3 hours to save us money. We had them work for 4 hours. When we go to San Diego, most of the boxes I put in the truck did not fair very well but the items they loaded we packed tight and correctly. Not one item they packed was damaged. It will cost some money for them to do it all but one expense item getting damaged would more than cover the cost of having the movers do the whole loading.

Service cost: $500