Simple Moving Labor

I just want to give a great big shout out to my movers (who drove over 50 miles all the way from Savannah, GA to St. Helena Island, SC) who were so willing to help me the best way possible to make my move a great one. There was no job too hard for them to consider. From an 800 lb piano down a flight of stairs to a concrete angel, they worked diligently to ensure a safe and careful move. They were kind and super organized. Loved their sense of humor while they tackled these big jobs! Thank you!

Move size: 2 Bedroom Home Service cost: $450

WHAT AN AWFUL EXPERIENCE!!

Do not work with this company!! They DAMAGE your furniture and then the claims department doesn't even care!! The workers are always late and rush through the job! I had a few 20-year-old boys come and help with the move.. most of them wearing jeans and not prepared with supplies! They rushed through the job had me hurry and sign the paperwork and left me to find the track in disarray. WHAT A JOKE!! You are better off going to the local college and finding someone to hire. SML is nothing more than an 800 number coordinating local companies for you. They are not quick to respond or help! You are better off taking 5 minutes to google local companies.

Sheila in the claims department is unreasonable. She will give you the run around about the company's policies and keep saying there is nothing she can do.

SO FRUSTERATED! I MADE THE MISTAKE OF HIRING THEM AND WILL NEVER NEVER USE THEM AGAIN!! I WILL TELL EVERYONE I KNOW!

If Sheila only compensated me for the damage the occurred I would have been upset by the quality of the move but would have appreciated Shelia and SML for making it right!!

After the move, SML will not care about you or what has happened! They take your money and run!! DO NOT USE THEM!! GO USE ANYONE ELSE!!

Move size: 2 Bedroom Home Service cost: $900

If I could give Simple Moving Labor 0 stars, or negative stars, I would. Our long-distance move from PA to IN was a complete disaster. The loading crew arrived with no tools and no hand truck (their excuse was that no one told them they needed to bring them, when I was told by SML several times that all crews arrive with both of these items). Then, they proceeded to somehow be the worst moving crew ever. The 2 men who were doing a majority of the moving had no idea how to disassemble anything, nor did they have a clue about how to actually manuever furniture down the stairs. My mother-in-law spent a lot of time disassembling our furniture FOR them. Then, they got a piece of our sectional stuck in the doorway from our basement to the upstairs, because no one bothered to ask how the sectional got down there in the first place and they had completely not assessed that the way the staircase was set up, the piece would not go up that way, no matter what you did. Had they asked, I would have directed them to the storm cellar egress door. Instead, they spent over an hour trying to force our sofa through the door, took the banister off the wall, removed the door and the stops in the doorframe, and THEN. THEN! They used a borrowed power saw from a neighbor and SAWED THE LEG OFF OF OUR SOFA!

But wait, there's more. After several MORE hours of watching them do things like put a dresser mirror into the truck completely unwrapped, drop several boxes marked "Fragile" on the ground, and not packing the truck to the top, they announced they were done because the truck was "full" and the rest of our stuff wasn't going to fit. We had a 26 foot truck for our 3 bedroom, 2.5 bathroom, home (1900 sqft). My mother-in-law had tried to offer the loading crew a step-ladder so they could pack the truck to the ceiling more effectively, but the foreman turned it down. And I'm not talking about a few boxes not fitting on this truck. There was, to name a few items, our headboard, a disassembled crib, 2 crib mattresses, 4 of our 6 dining room chairs, about 25 boxes, half of my L-shaped desk, 7 Rubbermaid totes, a toy box, the kids' table/chairs, and number bags. They essentially threw up their hands and said goodbye. After 7 hours, they did half of the job, left a giant mess, and offered no other assistance. We were already behind schedule for leaving, so we had to stay overnight and then spent 4 hours trying to find a way to get the rest of our belongings to Indiana. I attempted to call SML to reschedule our unloading crew, but after sitting on hold twice during the day for over NINETY MINUTES, after 30 minutes, I pressed for the option to have a representative call me back. No one ever did that day.

Later that evening, we were looking for the rest of our furniture pads (which the movers had left somewhere and never told us), so my husband opened the truck to look. He was able to walk ALL THE WAY TO THE CAB of the truck, that was how much space was left in that truck. The following day, my husband and his mother spent 9 hours repacking that truck, which first required a significant amount of UNpacking. We also began itemizing every BROKEN item we found in the truck, including but not limited to our queen bed footboard, a dresser drawer, a dining room chair spindle, the glider, and 3 glasses. There are innumerable scratches, gouges, and dings in our furniture as well, including our dining room table, both cribs, both kids' dressers, our dresser, 2 nightstands, most of the dining room chairs, and 2 TV stands. They were successful in fitting EVERY ITEM into that truck, essentially having done the job of a 3-man crew.

When I finally got someone on the phone to reschedule our unloaders from the 27th to the 28th, I was told that "since it was such short notice, a crew could not be guaranteed". I decided at that moment to cancel the crew entirely, because all trust in this company was completely destroyed, and I would rather unpack the entire truck myself than deal with these completely inept people again and risk them breaking even MORE stuff.

This was last week, on the 26th. I was told a manager/supervisor would be in touch with me within 48 hours. It is now NINE DAYS after the move and I still can't get anyone in a supervisor position to speak with me. I am beyond irate and will not be satisfied until I am reimbursed for the movers (whose job we effectively had to do), as well as all of our broken items. I will NEVER recommend SML to anyone, and in fact will tell everyone I know that is moving to NEVER use this company. If you value your belongings, your time, and your sanity, DO NOT HIRE SIMPLE MOVING LABOR.

Move size: 3 Bedroom Home Service cost: $1121

I booked with SML September 2020. I had two of the worse unreliable, unprofessional individuals anyone could have with moving furniture. They broke SEVERAL pieces of my furniture AND did not finish the job. They left during the unload. I contacted SML and received an initial phone call and information to submit a claim. I have not heard from them since. I have written reviews and called - No response. Disappointment and frustration does not begin to describe how I feel about SML. My next step is to contact BBB and see if any legal action can be taken.

Move size: 3 Bedroom Home Service cost: $500

Load-up session: 4-member team was prompt, courteous, respectful of property, and three of them worked really hard. The 4th fellow was a sad chap with a leg injury and low energy. The team overall was just great. On Load-out, the 4-person team turned out to be only 3 guys, and they arrived just a bit late (the arrival was scheduled between 10 and 11, and arrival was 11:08; communication could have been better). But the three guys worked very hard and got it all done. I will definitely use SML again. It’s a great employment concept, and both teams I workedwith delivered excellent results.

Move size: Partial Move Service cost: $500

I paid for 3 hours. They brought a fourth who was not supposed to be there. This guy was listening to music and would not listen to my directions. I caught him going thru my toolbox! He just opened it up. I asked what he's doing and he said he was looking for an Alan wrench. I loaned it to him and never got it back. Not sure what other tools are missing. I had moving blankets out that were laid over a second box of blankets. They put it in the truck and refused to look for it! I told them 5 times they packed them. I gave directions on how I wanted my items packed and they would not listen to me. Kept looking at the lead guy. I had two storage containers. They jammed most of belongings in one! They were only there for an hour and a half! I never knew they left! They left all my doors open. I'm so angry . I looked in the last container where my brand new furniture and large framed pics were. They were thrown in there! No blankets! I couldn't reach the items to fix them. I reached out and sent email of pics with no response. I unload my belongings in about a month. I'm afraid of what I will find. If my furniture is ruined I will definitely connect with a live person. Bad service

Move size: 3 Bedroom Home Service cost: $645

I hired Simple Moving Labor for a full service move on April 28th, after having such a great experience in January with their loading service. In Maryland, the loaders arrived promptly, and worked without a break until the truck was ready to leave for California. THey did such a great job loading, that I was able to load furniture in addition to the boxes I had planned to move. The workers had all of the necessary equipment to load my possessions safely and securely. The truck was due in Oakland on Saturday, May4th, at 9AM. On Friday, the driver called to say that he had arrived. He delivered the truck early on Saturday. The unloaders arrived early, before their scheduled starting time, so that they could begin work promptly. They did a great job with a complicated unloading sequence, depositing boxes and furniture to 6 different places in the house. NOTHING was broken, even poorly packed glassware (poorly packed by me!). The loading process was so professional that all of the items arrived in perfect shape. Throughout the process, the central office called several times to make sure everything as going well, on both ends of the move. Then, afterwards, they called again to make sure that I was satisfied with my moving experience.  Although I had received cheaper quotes from other companies, I hired SImple Moving Labor because of the great experience I had in January, because SML does not charge by weight, and because it was a private truck - none of my belongings were mingled with other households.  I would heartily recommend SML! I have had two great experiences in a row, and would not hesitate to use them again.

Service cost: $8700

After discovering that we had too much to move using a Penske truck, we decided to use ABF and Pro Movers from SML to assist in loading/unloading. On the load end of the job, I had assumed that I could have them come out and just do the heavy items.  I quickly realized that they were doing a better job than we could have and asked to have them stay to finish up the load.  We had all the boxes packed and pre-staged in the garage waitiNg for them but I left wrapping the furniture with pads and shrink wrap to them.  The whole job took 7.5 hours with the crew of three working hard. On the u loading end of the job, SML sent three college-aged guys who had about a year experience. They did a great job as well and finished in 4.5 hours Both crews were very professional, well trained and extremely accommodating.  I would highly recommend SML to anyone.

Service cost: $2200

Careless handling of furniture. Did not use furniture pads provided and put furniture directly onto handtruck causing scarring of furniture. They did not treat my things with the same care they would if these were their goods. Two boxes were missing after unloading. I would not use them again or reccomend them to anyone. They use Labor ready for their work crew. On the front end one was very helpful and careful. The other fellow was a slacker. The one made up for the lack of work ethic of the other. On the back end they worked at a steady pace but were careless.

Service cost: $427