Simple Moving Labor

This was the first time I've hired movers and this was the worst move of my life. I will never use Simple Moving Labor. I booked the service as the customer service agent at the Penske Truck Rental asked me if I wanted to book movers as well. This was a mistake. The crew arrived 4 hours late-- the dispatch called around the initial arrival time and told me that the crew was unavailable at the time that I booked them. The person who helped me make my reservation didn't help me in booking the right type of crew and I had only 2 movers for a job that might have needed 3-4 movers. This move ended up taking almost 10 hours and costing us way more money than we anticipated. We were moving my house until nearly 3 am. This was a disaster. I would not recommend SML to anyone.

Service cost: $1000

We hired Simple Moving to load our personal belongings onto the Penske Truck we rented to move from Las Vegas, Nevada to Fargo, North Dakota.  We paid extra to have the "Professional Movers".  The two movers were to be at our house at 9:00am - they called at 9:15 and said they were on their way.  The "lead" guy told us he is a landscaper but doing this to help out his family business and the other mover was his girlfriends brother.  The other mover kept his sunglasses on..  My husband, son and I helped carry the boxes I had already packed to the truck as they were so slow.  I was also hurrying to wrap the legs of furniture they were not doing..I could not beleive it.  They literally stacked boxes on top of our leather couch and chair.  We told them the furniture could not hold the heavy boxes - plus they weren't stacked evening and would have tipped over.  We fed them lunch and they charged us that time too.  They ran over two hours and didn't even complete the load!  They packed the 26' truck so poorly that our belonging didn't fit - the truck is suppose to hold a three bedroom house.  They got one bed on the load - we ended up leaving behind so much valuable stuff behind - a bed we had purchased at Christmas, pressure washer, vacumn cleaner, shop vac, trike, wagon..it is heartbreaking.  And now we have to pay to buy all of these things.
 
I DO NOT RECOMMEND SIMPLE MOVING!

Service cost: $600

This is a total ripoff. I complained at the time the boys were here that they were inexperienced, inept and not up to the job of simply unloading the truck. they were slow and had to be directed at every turn; a complete 180 form the crew that loaded me in Owasso. I DEMAND a 50% refund as the MOORPARK, CA. crew was 50% as efficient at the OWASSO, OK. crew. I paid the OWASSO crew a bonus for work well done. The MOORPARK crew owes me money for a shoddy, slothful job. The crew at MOORPARK included a High School 11th grader!! THIS IS UNACCEPTABLE. I could have hired of the street workers who would have completed the work in half the time at 1/4 your expense.

Service cost: $755

The movers took a significant amount of time to find the location of our storage unit. I had to direct them over the phone using google maps. Upon arrival, they were friendly and they worked very quickly. The managed to empty our moving truck significantly faster than any moving service I've used before and, as a 12-year member of the military, moving is definitely not new to me. I was very satisfied with their quickness but forgot to tip them. Now i'm glad I did. When it was time to move into our house, upon removing our stuff from the storage unit, we found that the movers had nearly destroyed most of our furniture. Almost every single piece was significantly dented, scratched, or cracked. I would definitely not recommend them to anybody whom doesn't feel like replacing or refinishing most of their furniture pieces.

Service cost: $380

Unfortunately, my experience with SML was very poor and frustrating.  I purchased the "Pro Movers", and it did not appear that I was given Pro Movers on either end of the move.  They were college/high school students with experience and professionalism of the "Moving Help" option.  This was EXTREMELY disappointing, seeing as how we spent quite a chunk of money for the "Pro Moving" option.  The loaders were late.  They were very friendly and efficient, however.  Nevertheless, they did not come with tools to take apart any furniture that needed to be taken apart (as I was told by SML that all Pro Movers will come with tools and take apart any furniture that needed to be taken apart).  In addition, they did not use the 3 packages of rope and entire box of bungees to secure anything in the truck.  I asked them repeatedly to tie down items, and absolutely nothing was tied down.  This downright refusal to do their job yielded in SEVERAL damaged and broken items.  My upright piano was also scratched pretty severe upon the loading.  Again, no furniture pads were used, and we supplied 2 dozen for them to use and specifically requested the pieces to be covered (such as the piano).   The unloading started off with miscommunication, as the local movers called me 15 minutes before they were supposed to come stating that they weren't aware there was a piano.  There was apparantly miscommunication between the SML and contracting company, and SML called me to tell me I would need to pay for a 3rd mover now last minute or this copmany would not perform.  I refused, stating that it is not in my contract, and they have had a month to solidify their details.  Finally, the company agreed to do it with their 2 man crew.  Again, the movers were nice and friendly.  However, they were in no way "Pro Movers". They came with NO paperwork either.  I was extremely disappointed in having paid the price for "Pro Movers" and received less than quality (and even destructive) moving help.    .

Service cost: $750

The day of the move, the crew called ahead to let me know their arrival time which was great, and they were right on schedule. The crew that arrived were very polite  and showed me their paperwork. They were a sub-contractor for SML expecting to unload a truck, not to load one. When I asked which ones were the "Pro-Movers" one stepped forward and said he was the lead and I didn't see any red flags. They informed me that they were not allowed to pack (unhook) my tv's, but I had someone else there just in case, so that was ok. When it came to packing the truck, I wish that I had just stood there the whole time. I gave them lots of blankets, but it turned out they didn't use most of them, sandwiching my chairs and tables in and around boxes instead (which I couldn't see when I came by to look.  When I expressed my concern about how they were packing, reminding them that the load was going long-distance, they said it would be fine, that they hadn't had any trouble in the past. On arrival (in another state) we had also hired SML to provide an unload crew. The crew didn't call or show and it was over 3 hours and several calls before the dispatcher admitted that my order hadn't been assigned to a crew (up until then we were told that the crew was running late, or that perhaps something had happened to them).  My husband and our driver (both of whom should not have been unloading a truck for health reasons) ended up unloading a lot of it and hiring a couple of local guys to help out. Due to the shifting of the load we now have lots of nicks on the furniture that hey didn't wrap as well as some boxes that were dented  when they fell. I had provided straps, blankets, etc.Note: I have called to report all of this to SML but they have not returned my call. That says a lot.  .

Service cost: $845

I was in need of help moving furniture and belongings from a rental truck into my new apartment in Florida. Simple moving labor was a perfect service for this need. They have options to hire either general labor or professional movers. The general labor suited my needs, and I felt it was well worth the money! My move was made a lot easier with simple moving labor! The two movers showed up prompt and ready to work. They were pleasant and professional, and moved my things in a careful yet efficient manner. I would highly recommend simple moving labor for any of your moving needs!!

Service cost: $250

I decided to hire movers to alleviate myself from having to beg friends or kill my back moving my furniture. Penske recommended SML, as they could arrange for the unloading and the loading at once. I had no problems make the reservation. The reservations were made for 2 Pro Movers at $110/hr (later found out that it was a steep price for what I received) at the loading and unloading site. At the loading site, the movers were professional and friendly. They loaded my truck, packed it extremely well, and effectively packed a 2-bedroom apartment in a 26’ truck. I was surprised I only lost one piece of furniture. At the unloading site, the movers were professional and friendly. They followed instructions well and did not break anything. I did encounter problems. One, even though the movers were at the unloading site for precisely 3 hours and the contract I signed stated so, SML attempted to charge me for 3½ hours. I recommend that you keep copies of everything the movers make you sign. Two, you will be charged extra to move a piano. However, that does not mean that the two movers are capable of adequately moving the piano. The whole idea behind hiring 2 Pro Movers is that you are not required to lift anything and the movers bring the tools necessary to move the furniture. Specifically, the movers at the unloading site were having so much trouble moving the piano, I had to step in and help them out to ensure that they wouldn’t damage the piano. Overall, if I would have decided to take the time and call around the city at both the loading and unloading sites, I would have saved $300 in the whole process. Or, I would have had the services of 3 movers for the price I paid SML. Given my experience, I will not consider SML again.

Service cost: $868

So we moved from south Texas to central Oklahoma for my new job. I have a wife and infant and we needed help desperately so we hired two movers from SML. They were supposed be at our apt the next day between 8-9 am. No one arrived until 10 am and get this, only one guy showed up and not the two we hired. Well this man was very nice and helpful. He was a bit older and didn't have the muscle for some of the heavier items such as the king size bed and recliner couch we had to bring upstairs. I felt that by not having the other guy to help him move our stuff I spent more time helping him than organizing our apt with my wife. I understand things happen but this seemed like the toughest move of our life. I unfortunately would never recommend this company again after the day we had. Are apt was a wreck and it could have been prevented by getting what we ordered.

Service cost: $90

I chose SML because it was on the Penske website and recommended.  The 800 number that I called had terrific customer service and was very informative and helpful.  The group of guys in New Mexico that showed up to load my belongings in the truck was late - they got lost!  They were great and worked very efficiently and quickly.  They did a great job of packing my belongings into that 26ft truck and when I arrived only a few of my items had damage (mainly from shifting in the truck for 3 days). The 2 men that showed up to unload my truck were scary (missing teeth and overall shady looking).  These 2 men also tried to make a 2 hour job into an 8 hour job,  I and my husband ended up helping to unload the truck to speed up the process as they were extremely lazy.  They definitely wanted to spend time "chatting" and not working.  In addition, one of them was very overweight and had a hard time catching his breath or keeping up when coming down the ramp from the truck.   I would definitely recommend the group in New Mexico but not the group that was in Nashville, TN.

Service cost: $618

Had a good experience with this company moving from GA to MO. The GA movers showed up early and were very experienced with everything. Not one issue with them. Actually they were working so fast we finished up before I knew it!  Didnt have any problems 2 days later in MO but I have to admit that they were not as experienced. It seemed like one had been with the company and moving in general longer than the other as he was sometimes telling him how to handle the situation but other than that they were both very polite and hard working. .

Service cost: $700

SML was friendly, efficient, and prompt.  After having nightmare moves in the past, these guys were wonderfully amazing.  I thought it was odd that they weren't using the moving blankets I had gotten to wrap my furniture, but I had too many other things going to to make a mention, plus they were the professionals and I figured they knew what they were doing.  They packed the truck expertly and I was truly impressed with their service.  However, when I unpacked my truck I saw that my dresser had a huge, nasty scratch/gouge.  Granted, it was only 1 piece of furniture in a sizeable move, but it was still frustrating.  Everything else with them was pretty spectacular.  .

Service cost: $450

Office staff was excellent - I got several calls from them to ensure loaders and unloaders showed up on time and things were going OK.   I got the professional loaders and I think they did a very good job. The truck was loaded and the work done on time.   I got the less experience guys for unloading. They were not as effective at moving large furniture around and a few times items actually got "hung up" trying to get them through doorways. The stuff we had to move was not very expensive but if it was really good furniture, I would recommend getting the top level professional for both loading and unloading.

Service cost: $643

We recently made a move from Alabama to Colorado springs and my wife could not handle some of the furniture. We hired SML to help us move our stuff up one flight of stairs and into our new home. The movers were a couple hours late but in their defense it wasob very short notice that we hired them. The two men that came were extremely nice and worked hard to get the Job done fast and they were extremely careful with our belongings. The even told us about the area and fun things we could do. The only thing that aggravated me was that the company made a mistake and accidentally double charged our account. So the ending bill was over $500.00. They realized they made the mistake after my wife and I called them numerous times. And they did refund us our money. It just took about a week. But other than that they did a pretty good job and I would recommend them to my friends.

Service cost: $264

We found Simple Moving Labor  through a referral by Penske truck rental in Alabama.  We had loaded a 12-foot truck ourselves and then  used Simple Moving Labor to help us unload the heavy stuff and carry it upstairs at our new home.  Along with about 60 small containers we had a two-piece book case (6 feet by 8 feet tall put together) dresser, chest, overstuffed chairs, filing cabinets, band saw, and a heavy coffee table.  The guys were early by fifteen minutes and went right to work.  They took great care to protect the walls and new wood floor and were anxious to make sure we were happy with every detail. In two hours they were done.  I am absolutely and totally pleased with every detail of the interaction with them.  Friendly and easy to work with!  Highly recommended.  Knoxville guys, you are the best!!    .

Service cost: $210

I have moved all over the country a number of times, and this is the worst moving experience ever.  The loaders "who were supposed to be their best" did not follow my instructions and damaged the items I told them to be careful with.  The damages were totally the loaders fault and SML would not stand behind the claim, which would have probably cost them about $100.  Don't every use them.  They are horrible and don't stand  behind their customer service.  I now have a bedroom set that won't stand up on the legs because they were broken during unloading and an entertainment center that is damaged beyond belief.  I told them to wrap it bubble wrap - which I still have - and blankets which they didn't use.  they also just threw my coffee tables in without wrapping them and my claims were denied.  If they would have done as I requested, everything would have been fine.  Don't use them.  They are horrible.They loaded the stuff in the middle that I told them I wanted on the back So again they didn't listen to me and now I have stuff at this location that I did not want.  When I found what they were loading, they refused to unload it to accommodate what I told them.  They got their boss on the line and we still couldn't get it loaded right.  By then the entertainment center was screwed.  do not use this service.

Service cost: $1000