Simple Moving Labor

Was nearly $300.00 more than expected. I was told that there was a deposit and I was told that it would be put into the final cost of the move but I WAS NOT told that the price quoted for the move was MINUS the "deposit" cost. Boy was I shocked when I looked at my credit card bill and saw three charges totaling nearly $800.00. And that was three guys on the front for less than 2 hours and two guys on the back for less than 2 hours. Admittedly, I did not review the bill as thoroughly as I should have and that was on me. So. Don't be charmed with the numbers broken down. Make sure they give you the TOTAL minimum cost.

Move size: 2 Bedroom Home Service cost: $800

Scheduled a small move 2 weeks before. Signed their "contract". Then, on day of move, 5 mins after they were due, got a call that they were never able to secure movers for my date. But, here's the big news!- they said they never charged my credit card! Whoooppee! Really?! I was screwed.Had to move out of my apartment. Begged Two Men and a Truck and they cam thru like champs. DO NOT USE SML Moving. You will regret. Trust me, no one even follow up called to apologize or anything. Lots of smiling employees on their website which makes me even madder.

Move size: Partial Move Service cost: $500

Very negative experience. California, 09/19/2018
Very unprofessional workers, rude, constantly going out smocking, Movers left open space in the center of truck where they just throw boxes and small pieces in the center. All heavy furniture was stuck on one side only, which was unbalanced. After paying $880.00 per 6,5 hours, we realised, there is no way we can send this load to another State. Customers services, manager were useless, did absolutely nothing, after spending long time on the phone and requesting people to come and fix the loading, manager refused all compliance, said "it was your decision to hire us, you signed paper" Yes, we signed paper BEFORE we saw the result!! They offered refund 10%!! We had to hire different people to UNLOAD and reload in the order and balance.
Wasting time and $880.00 We were very disappointed. Also company has a survey form to fill out right there in front of workers, and then they claim tips!! And there is (in this Company) nobody to take responsibility. After all, they offered us 10% discount on the next time we order. I will NEVER use this Company or recommend it. Complete wasting of time and money!!

Move size: 2 Bedroom Home Service cost: $880

This company promised to have movers who would disassemble and assemble what I needed them to. Also, they said the movers would shrink wrap at place of move out then unwrap at the new location. Why partial satisfaction? Well, at place of move out in San Diego, the two movers were great. They worked hard to disassemble and wrap everything I needed them to, as well as being careful with my things. Then, when I got to my new place in Fairfield, the movers there were terrible. Extremely rough with all my items, put the boxes and furniture where they wanted when they should ask me where I want the furniture before setting it down. I felt like they were in a huge rush and one mover also was super rough, he even knicked the wall paint off. My dining table was also knicked. That’s not even the worst part. The worst part was they told me they are not allowed to unwrap the shrink wrap or assemble my furniture. What in the world? That’s crazy, because SML promised to have movers do that for me. So basically, they left me with boxes misplaced everywhere, damaged items, and furniture that was taken apart and not put back together. I tried to call SML right away to let them know this problem, but they were already closed. I called the next day and couldn’t get a hold of anyone. Basically, I gave up and cut my losses, but I will never ever use this company ever again and will tell everyone I know the terrible experience that I had.

Move size: 1 Bedroom Home Service cost: $600

Here is my timeline and experience with SML.

Picked up my beautiful Penske truck at 7:30 AM and got back home at 8:00 AM. SML movers scheduled to arrive at 9:30 AM.

Called at 9:45 to see where my movers were. SML said they should be onsite and would look into it and call be back in 10 -15 mind. Called back again for an update 15 minutes later. SML said they are still working on it and a manager would call me back very soon.

At 10:32, Meg called to say we are looking for a backup crew. We have 4 others in the area and base on there availability, we will send them over and she would call me back with an update in 30 minutes. I asked about a credit, and she said, yes based on the delay time, SML would discount my labor cost accordingly. She promised to definitely get movers here today. If no call is received from Meg, I plan on calling back at 11:07.

Went online UHaul.com to line up movers. Paid the cost for 2 movers and 4 hours. It was cheaper by about 200 bucks. Put the order in for same day service and got a call from a local mover. He said, he would try to work something out today to get assist.

Called SML back at 11:17 - Pressed 2 to check on my move. Asked for Meg, back on hold.
Could not speak with Meg, but someone else said Meg's supervisor, Michael, is apparently working on my order. They will call me back when they have information. I decided to touch base with SML every 30 minutes, for an update. Next call to SML will be at 11:50.

11:30 AM. Uhaul movers are on there way.

Meg with SML called back at 11:39 to say the original crew was dispatched this morning, but the home office does not know what happens to them. They were having car problems, and apparently the crew has not called in for a status update. Meg said that is strange because they have a high rating with SML. She also said they are still working to get a backup crew scheduled to come out ASAP. Apparently all the SML crews are 1.5 hours driving distance from me and I live 30 minutes from Charleston. Hmmm..

Called SML back at 12:00 PM, pressed two, because I am an existing customer and now I am on hold again. Oh S**T IT'S LUNCH TIME.. After 5 minutes the

UHaul movers showed up at 12:05.

Done with SML - called for a total refund. Confirmed.

Then is started raining :(.

Move size: 3 Bedroom Home Service cost: $600

This move was a disaster from day one. The movers underestimated the size of the truck we needed and the afternoon of the move told us they would need another truck to finish. We couldn't obtain another truck until the following morning which required additional expense for the truck and labor to complete the loading not to mention putting us behind by a day in our move. The unloading revealed quite a bit of damage due to improper packing by the movers. There were plenty of blankets but they did not use them all which was inexcusable. The claim process was a nightmare with communication one way - us to them. After waiting almost 90 days we finally received a paltry sum from them which in no way compensates us for the damages. Run, don't walk, away from this outfit as there are better services out there in the same price range.

Service cost: $4800

SML was very curtious on the phone when planning my move.  They were clear and accurate of their description of terms.  SML helped me unload my truck, which we loaded and drove ourselves.  SML hooked me up with DTen Moving Services, LLC to unload my trucks.  Which they were only expecting one truck and I only expected them to unload one, but they were more than willing to unload both.  Jason and Andy were curtious, clean, and friendly.  Jason called me prior to my move and I instantly made to feel comfortable with his services.  Once they arrived onsite, they were ready to work.  And they worked quickly, accuratly and were always concerend of their quality and maintaining the quality of our home and belongings.

Service cost: $300

I'm sorry I don't remember the coordinators names, but they were all very nice.  The complaint I have is not with the coordinators or the helpers (Charlie and Ricky were very polite and very willing to please), but with the fact that the company sends these men out unprepared to protect themselves or the furnishing.  The poor guys worked themselves hard with no equipment to protect their backs or themselves from injuries.  the company has no consideration for what they will suffer in the future.   I think it is very sad that they send warehouse guys out who are ill prepared to handle the job safely.  Next week I am using a company that sends their employees with equipment and they are less expensive.

Service cost: $260

Where to start!?  The movers were suppose to be there at 9:00 am Saturday morning and by 10:00 AM we still had no movers , so I decided to call. The person who answered the phone said they forgot to give the guys the confirmation to be there at nine and and they would be there by 12. So we are paying $350.00 for three hours, we have now waited on them for three hours- So the question is how much does SML think three hours of my time is worth? The refund was $70.00. I truly believe this company is a huge rip-off and very unprofessional.  .

Service cost: $350