Simple Moving Labor

So we moved from south Texas to central Oklahoma for my new job. I have a wife and infant and we needed help desperately so we hired two movers from SML. They were supposed be at our apt the next day between 8-9 am. No one arrived until 10 am and get this, only one guy showed up and not the two we hired. Well this man was very nice and helpful. He was a bit older and didn't have the muscle for some of the heavier items such as the king size bed and recliner couch we had to bring upstairs. I felt that by not having the other guy to help him move our stuff I spent more time helping him than organizing our apt with my wife. I understand things happen but this seemed like the toughest move of our life. I unfortunately would never recommend this company again after the day we had. Are apt was a wreck and it could have been prevented by getting what we ordered.

Service cost: $90

I chose SML because it was on the Penske website and recommended.  The 800 number that I called had terrific customer service and was very informative and helpful.  The group of guys in New Mexico that showed up to load my belongings in the truck was late - they got lost!  They were great and worked very efficiently and quickly.  They did a great job of packing my belongings into that 26ft truck and when I arrived only a few of my items had damage (mainly from shifting in the truck for 3 days). The 2 men that showed up to unload my truck were scary (missing teeth and overall shady looking).  These 2 men also tried to make a 2 hour job into an 8 hour job,  I and my husband ended up helping to unload the truck to speed up the process as they were extremely lazy.  They definitely wanted to spend time "chatting" and not working.  In addition, one of them was very overweight and had a hard time catching his breath or keeping up when coming down the ramp from the truck.   I would definitely recommend the group in New Mexico but not the group that was in Nashville, TN.

Service cost: $618

Had a good experience with this company moving from GA to MO. The GA movers showed up early and were very experienced with everything. Not one issue with them. Actually they were working so fast we finished up before I knew it!  Didnt have any problems 2 days later in MO but I have to admit that they were not as experienced. It seemed like one had been with the company and moving in general longer than the other as he was sometimes telling him how to handle the situation but other than that they were both very polite and hard working. .

Service cost: $700

SML was friendly, efficient, and prompt.  After having nightmare moves in the past, these guys were wonderfully amazing.  I thought it was odd that they weren't using the moving blankets I had gotten to wrap my furniture, but I had too many other things going to to make a mention, plus they were the professionals and I figured they knew what they were doing.  They packed the truck expertly and I was truly impressed with their service.  However, when I unpacked my truck I saw that my dresser had a huge, nasty scratch/gouge.  Granted, it was only 1 piece of furniture in a sizeable move, but it was still frustrating.  Everything else with them was pretty spectacular.  .

Service cost: $450

Office staff was excellent - I got several calls from them to ensure loaders and unloaders showed up on time and things were going OK.   I got the professional loaders and I think they did a very good job. The truck was loaded and the work done on time.   I got the less experience guys for unloading. They were not as effective at moving large furniture around and a few times items actually got "hung up" trying to get them through doorways. The stuff we had to move was not very expensive but if it was really good furniture, I would recommend getting the top level professional for both loading and unloading.

Service cost: $643

We recently made a move from Alabama to Colorado springs and my wife could not handle some of the furniture. We hired SML to help us move our stuff up one flight of stairs and into our new home. The movers were a couple hours late but in their defense it wasob very short notice that we hired them. The two men that came were extremely nice and worked hard to get the Job done fast and they were extremely careful with our belongings. The even told us about the area and fun things we could do. The only thing that aggravated me was that the company made a mistake and accidentally double charged our account. So the ending bill was over $500.00. They realized they made the mistake after my wife and I called them numerous times. And they did refund us our money. It just took about a week. But other than that they did a pretty good job and I would recommend them to my friends.

Service cost: $264