ShipSmart

My aunt recently passed away in Sacramento, CA. I wanted to have some of her furniture shipped to me in Alabama but every mover I called wanted to charge me an exorbitant amount. I finally called ShipSmart and you cannot imagine how happy I am that I did that. They gave me a fair and equitable price, came right out to my aunt’s home, expertly packed the pieces I wanted and shipped them to Fairhope, Alabama. The furniture arrived in tip top shape. The fellow delivering the furniture was professional and friendly. All in all it was an A plus experience. I would totally recommend ShipSmart. They’re the best!
Jane in Alabama.

Move size: Partial Move Service cost: $1500

We can't thank the entire SmartShip team enough. From start to finish and every bit in between, everyone made the entire process stress-free and seamless. Carley at the beginning for helping the process get started, and along the way when Rosa was away; Rosa along the way with setting up the order, Nick (the pick up attendant in Vancouver), Robert with the payments and the gentleman at the end who delivered the shipment in Haymarket (our apologies for not catching his name). The professionalism and courtesy was outstanding. The timing worked out perfectly for our plans and price was lower than any other quote from a great number of other companies. We highly recommend SmartShip if it fits your shipping needs as you will not be disappointed.

Move size: Studio Service cost: $4700

I needed a company to move a few prized furniture items from a family home in the Washington, DC suburbs to Brooklyn, NY. The big national moving companies weren't interested in small moves and their prices were very high. Some of these larger companies wouldn't even consider smaller moves. I'm so glad I eventually chose Ship Smart. Everything went so smoothly at all stages, the furniture was packaged really well, handled beautifully and delivery was perfect. The delivery people unwrapped everything and they took away all the packaging. Perfect service. My Ship Smart agent provided great communication at all stages of the shipment. It was well worth the cost. I would not hesitate to highly recommend Ship Smart to anyone and to use the service myself again.

Move size: Partial Move Service cost: $1750

I have used this company a few times over the last few years and am just now getting around to posting a review for them. I only had about 20 boxes to move and a bicycle my daughter could not let go of and that is how I found them originally. They advertised as a smaller shipper type of deal. I talked to the girl then, who is STILL my contact now. Patricia. She was and has been helpful with all of my small weird things I order or ship from here to there and everywhere ( I am in design so I move odd things often) Plus I am super picky and from the East Coast so I have been called rude or impatient, but never by her she gets it! Thank you to Ship Smart and I recommend you guys all the time!

Move size: Partial Move Service cost: $1200

I'm in a last-minute move situation due to domestic abuse. I was referred here and told they could help me get things handled quickly. It took 5 days for them to get an estimate to me, with me contacting them daily to have to make changes. They failed to add expedited shipping and other charges, estimated items I didn't have, missed items I did have etc. I'm only now being told after paying that it will take a month for my things to be delivered to my new address, after contacting them specifically for the faster service. I've spoken with a different person on the phone each time, and have yet to see any promises made to me see fruition. If you're the victim of domestic abuse and need to get out quickly, this is NOT the company you want to use. Currently scrambling to try and find something else and hoping I don't eat too much of the cost if I use someone else and cancel this shipment. You guys really let me down. I was out of time from the start but the length of this process both on your ability to get an estimate to me and to get my items to me have set me back. I felt extremely rushed when paying, knowing I NEEDED to get this done quickly but the reoccurring issues on your end really made this process a lot harder and longer than I had hoped. So disappointed and will not be using you again or recommending to friends or family.

Move size: 1 Bedroom Home Service cost: $3674

My daughter needed to move from Santa Barbara back to New York in early April. She had to leave before all of her things were packed. We relied on a roommate and ShipSmart to do the right thing. Then due to Covid we were unable to meet the truck in NY. I called and they offered to hold her things as long as necessary. They even matched the price of our storage unit so we didn’t have to pay even more. I was concerned about her items being there so long and have heard horror stories about damaged and missing items. When we called to give them the date they could arrive (July 8) they expedited the delivery. I was amazed at the FABULOUS packing job they did. Two pallets beautifully packed. They even wrote on the fragile items what they were (mirror etc).

Communication with the company was easy and that they respected our Covid circumstances made me feel like I was dealing with people not just a business. A special shout out to Emily! They went above and beyond from beginning to end.

I would totally recommend ShipSmart and will use them again if we need a moving company.

Move size: 1 Bedroom Home Service cost: $2800

I booked ShipSMart to move my belongings from Chicago, Illinois to Victoria, British Columbia. I called them on a Thursday to book and they were able to fit me into their schedule for the next day, first pick up of the day. The entire process was seamless and easy. They came into my apartment to pick up all of my boxes, I didn't have to lift a finger. Everyone in the office was extremely easy to deal with and everything made it to Canada without any issues. ShipSmart advised me on how to correctly complete my customs paperwork and the price was very reasonable considering the service of moving a palette of items from the US to Canada. Everything arrived in one piece and nothing was broken. I would highly recommend this company for long-distance moves or if like me, you have to book a move from the US to Canada.

Move size: Studio Service cost: $1135

A couple of takeaways I have learned from using ShipSmart: 1. estimates are low-balled and based on weight, I was charged $700 more than my estimate because of weight and 2. communication is non-existent, I had to proactively call every time I wanted a basic update or confirmation. Also I was given a lot of misinformation with customer service reps making excuses every step of the way on why my delivery was delayed (took a little over 4 weeks from pickup to delivery to receive my belongings)

The real kicker is that my cheap $80 nightstand was packaged in a heavy wooden crate (contributing to going over the est. weight) without my consent. The delivery guys unpacking my boxes basically told me that it was overboard and unnecessary. Third and final tip from me is to package your own furniture if possible OR if you have something super valuable, then they will 100% go overboard for your valuables.

Move size: 1 Bedroom Home Service cost: $2400