ShipSmart

This is the WORST moving experience I have ever had.. nothing to do with pricing just the complete lack of customer service. This has been a huge headache to get my delivery to my house and they love to use ever excuse under the book instead of taking action. I have had to call multiple times for updates and NO ONE has bothered to call back (like they keep saying they will). I will never use this company again nor will I ever recommend this company. Definitely not worth the money I had to pay.

Move size: 1 Bedroom Home Service cost: $3500

I have a BIG problem that they don't make it extra clear they only want to handle long distance moves. In fact, this should be a pop up or something PROMINENTLY displayed as soon as you access their site. They make it out like they are this simple shipping solution. They aren't. My husband and I just traded in our Jeep Grand Cherokee, which had a tow hitch, for a new Nissan Rogue that has no tow hitch. Our washer and dryer unexpectedly went out on us today. A friend has a washer and dryer sitting in storage which she doesn't need. All we need is a way to get it here from the Atlanta area up close to the Tennessee line. This came across as the perfect solution when I did a google search for "move small items IN STATE." It is absolutely unacceptable that they don't put this information out there as a caveat under Get an Estimate! I can't believe I can't find someone to do this simple job. And I am even more irritated that this company popped up at the top of my search!!

Move size: Partial Move Service cost: $100

I was in a huge bind: I had booked a moving company that cancelled on me the day that they were suppose to show up. I was scrambling to find a company for my long distance move with literally ONE day notice.

ShipSmart to the rescue!! They were so helpful and offered support and assured me that I would be taken care of. Customer service/sales was fantastic. They walked me through the paperwork process and had my reservation confirmed within an hour. The movers arrived exactly on-time, were extremely friendly, and packed everything with extreme care.

Due to my last minute booking, ShipSmart did inform me that it may take up to 4 weeks for my furniture to me delivered across several states. I was a-okay with that as they saved me from being stranded with a house full of furniture that I couldn't move on my own. Once again, they exceeded my expectations - they called me within 10 days to tell me my stuff was on the way. It was delivered at my door step, 700 miles away, within 15 days.

10/10 would recommended. They were awesome!

Move size: 2 Bedroom Home Service cost: $1100

I first heard about this company through Devin Still's (NFL Player), through his tweeter account. I had already made arrangements with two other companies to come by and give me an estimate, but once I called Ship Smart and spoke with a customer service agent, I immediately hung-up and cancelled the walkthroughs. the customer service agent was friendly, understanding and very patient! She gave me an estimate of the moving items and I was very pleased. These excellent service continued during the next couple of weeks when representatives contacted me to confirm and assure me that the movers would be at my location at the date and time I requested.

On June 19, 2017, I received a phone call from one of the movers to confirm our time and due to my hectic work schedule, he and the other mover actually waited for me as I had to drop off some important documents that had to be submitted by 9:00 a.m. that same morning. Upon greeting the movers, they were AWESOME! Very friendly, professional and efficient!

The packing and moving of all my belongings took no more than 2.5 hours, including breaking down a bed. They did everything!!

Now this company has several options to ship your belongings and I choose the less expensive because I had been living in two places for a year, so I had no rush in receiving my belongings from CA, as I had already moved and shipped (UPS) important documents throughout the one year. Therefore, when it was time for my belongings to be delivered, I still had to postpone for two weeks, as I had to return to CA for business. The representative understood and allowed me to store my belongings in there warehouse for those two weeks, FREE!

On Monday, 08/14/17, all my belongings were delivered to me in Indiana, again by two excellent movers! They were just as friendly, professional and efficient as the movers in California. And just so you know, I paid for door-to-door service and believe me I received just that!

After delivery, I immediately tweeted Devon Still to thank him for his tweet because I would have not known about this company if it wasn't for my love of football and those players who I follow because they are players who care about family and community. I'm not big on social media and Mr. Still may have never received my thank you tweet, but I hope anyone who reads this post and knows Mr. Still will let him know I say 'THANK YOU!' for spreading the word about this AWESOME company, Ship Smart.

To all the employees I spoke with over the phone and met in person, you are all WONDERFUL! Thank you so much for being so kind to this 50+ Female, who lives a crazy business life. You allowed me to have a peace of mind using your services and trust me I have told everyone about your company and will continue to do so.

I know our paths will cross again as I will have to move to Texas within the next five to 10 years. So to anyone really wanting to have excellent service and a peace of mind, please do not hesitate to contact Ship Smart! The prices are very good and don't compare to the excellent red carpet service they provide!

Move size: 2 Bedroom Home Service cost: $3300

I used Shipsmart to move several large inherited items from California to Boston and Alabama, only because they appeared to be the only company that handled this type of small long-distance move. Because they don't have much competition, they appear to be able to get away with poor service and tracking. Shipsmart did not track my shipment carefully, and was not able to assess where damage to my items occurred. An antique chest arrived with a leg ripped off. Several boxes of books and toys were torn open and items missing and damaged. My items were not on their original palette when they arrived -- and Shipsmart never informed me why they had been separated. This company subcontracts with small moving and shipping services at your place of pickup and delivery. They do not exert good control over those subcontracted services. My cross-country shipment took almost 4 months, and their only excuse was that they (ie: their subcontractors) were busy and it was around the holiday season. I filed a claim with the insurance they offered for this move, but the insurance provider did not pay the claim. Shipsmart eventually sent me a check to cover the damages, after I persisted with my complaints. With this company, you need to be persistent and ask a lot of questions if your shipment is delayed or damaged. This was not an easy move.

Move size: Partial Move Service cost: $6000

I would give zero stars if possible. I'm in the process of reporting this company to the Better Busses Bureau for deceptive practices. They are a HORRIBLE company. They do not deserve a dime of your money. They will tell you one thing and then try to extort further money out of you. They will not adhere to an agreed upon delivery schedule. You’ll be lucky if you get your things a month after the date they give you and when you do get your things they will most likely be damaged. STAY AWAY FROM THIS COMPANY AT ALL COSTS. Watch out for Mike especially, he is the most dishonest sales rep I have ever dealt with.

Move size: Studio Service cost: $3300

The movers from Shipsmart damaged my property and refused to pay for the repairs despite the fact that they admitted in writing that the damage was caused due to their negligence. I had to hire a lawyer and start legal procedures. The person on the receiving end had to fight with the company every step of the way as they wanted to hike up the price by $1000 once they had the furniture in their possession. This practice seems consistent with other complaints I found on the internet. Shipsmart is the worst company both of us have ever dealt with and is totally untrustworthy in our experience. They make excuses for everything and do not accept responsibility.

Move size: Partial Move Service cost: $1400

I would rate this company a zero out of five. They promise everything, deliver very little, perhaps nothing. I have been waiting 3 months to get my shipment delivered, and I do not know when or if they will ever do so. They told me I would have 2 packers,they sent one, they said they would have a palette for my grandmother's glass cabinet, but they did not bring one, then they said they would do it at the warehouse. What if it brakes on the drive from Kings Mountain,NC to Charlotte, NC? They could care less it would see. They said my shipment would arrive in the Costa Rican port July 4, but it arrived the 12th or later apparently. Now they say it is farther than they thought to deliver it from the port to my house (I paid $1900 for it, they did not say the price could change at their whim and cost more). Now I have to pay $541.27 or they won't release my deceased parent's belongings that I have inherited, with all the cherished and irreplaceable memories that go with them. I know what goes around comes around, and I suppose that is some comfort, but I do find their treatment of their belongings very disrespectful in so many ways.
NEVER USE SHIPSMART, YOU'LL BE MISERABLE!!

Move size: 2 Bedroom Home Service cost: $9739