Seven Seas Worldwide

I used Seven Seas to ship boxes from Australia to Canada and then a medium move cube from Canada back to Australia. In both situations I found the quote accurate with no hidden fees. Fine print is detailed, and lengthy, but clear on expectations. I was able to track my shipment in the months that it took and received emails at key points in the process. Delivery was received today, no issues, everything was intact and the process quick. Would definitely use them again!

Move size: 1 Bedroom Home Service cost: $3000

I'm not sure if we have been cheated by this company. They quoted us SGD 168.16 for 7 boxes of 0.65 cbm. We've paid SGD 130 as a deposit. The actual number of boxes was 6 boxes of 0.47 cbm but the invoice amount was SGD 341.47. I called to asked them many times but they didn't provide a clear answer. Some of them replied that their system had a problem and they would fix the issue while the others warned us about the storage fees. We sent the boxes when we were still in Singapore. We're now in Sydney but our items are still stuck in Singapore. We're so worried now.

Move size: Partial Move Service cost: 342SGD

HORRIBLE!! The boxes did not delivered as per scheduled date, and can't schedule a time range so you will need to waste your one day waiting for a box (that NEVER arrived). The customer service said that the courier who deliver the box does not have a mobile phone!! WHO IN THIS CENTURY DOESN'T HAVE A MOBILE PHONE!! So they said I wont be contact if the boxes have arrived or not! GREAT! then how da hell can I know that my boxes have arrived?? Do I have to go sit in front of my apartment gate to wait for the boxes from 9 - 5 pm?? RIDICULOUS!!

To update, after that I have been in contact with the Sevensea customer service with several email to set another date to deliver the boxes. So I replied saying that 27th Feb would be ok, but then on 24th Feb, Monday a UPS guy contacted me saying he is at my apartment without any prior notice, and so I told him that i'm not at home and will be back around 14:00 and he said he will come again at 14:00, but did not show up. Then I send an email to inform the Sevensea the situation but no reply, then on the next day 25th Feb, Tuesday I received an email saying the UPS courier has went to deliver but failed due to the receiver was not available. OF COURSE I won't be available because, first I was not inform that the courier will come, secondly no one contacted me! AGAIN MAY BE I NEED TO SLEEP IN FRONT OF THE GATE TO WAIT FOR THE COURIER TO DELIVER THE BOXES!! As the Sevensea cannot manage to communicate with UPS or mange to deliver the boxes, so I decided to contact UPS italy, which is also useless. WHAT'S WRONG WITH THE LOGISTIC SYSTEM IN ITALY AND SEVENSEA. I FEEL LIKE IM LIVING IN A MEDIEVAL TIMES. IN THE END MY PROBLEM WAS NOT SOLVED AND JUST BEING IGNORED BY THE SEVENSEA STAFF. I just want my money refund if they cannot manage to deliver me the boxes.

Move size: Office Move Service cost: $300

From start to finish I have been delighted with the service from Seven Seas Worldwide. Great value for money for my needs.

I was shipping my mountain bike, bought on a 3 month work trip in Australia, back to the UK.

All communications were clear and straight forward, including total costs. I was updated appropriately during the transit and all required documentation was straightforward. The expected transit time was accurate. Final delivery was smooth and perfectly communicated. Their customer service department were responsive and helpful.

They surpassed my expectations.

Move size: Partial Move Service cost: £350

If there was a way to give less than one star I would. I'm beginning to believe this company is nothing but a scam.

I moved from Italy to the USA, and had them scheduled to pick up my full boxes on Monday, July 6th. They did not arrive and went to the wrong address instead, even though I had called the previous night to confirm they had the correct address. We rescheduled for the following day.

(By this point I am now in the US and my boxes have been left with a friend in Italy.) Monday evening I called again to confirm that the rescheduling has gone through, they confirmed it had.

Tuesday: No show. I call to ask why and they said it was my fault because I never scheduled it (despite two different phone calls in to do so.)

They told me it could be rescheduled to Wednesday, I said I was staying on the line until the emailed me confirmation of this since they clearly lied to me the day before. I did receive the email.

Wednesday: No show. I called furious at this point, also because Thursday (July 9th) is the last day anyone will be in the house. After nearly two hours on the phone, they guaranteed me it would be picked up by noon local time, that management was tracking the whole thing, my case was considered high priority, and absolutely it would be done. They sent me an email confirming all of this.

Thursday (today as I write): No show. Again. by 2 P.M. local time I called, they transferred me to management (Wendy) who tells me nothing was even scheduled for today. She confirms that she can see the email they sent me, but that nonetheless nothing was ever scheduled. They can do tomorrow.

This is impossible, because as I made extremely clear yesterday, THERE WILL NOT BE ANYONE AT THE HOUSE TOMORROW. They are telling me nothing can be done, other than ME driving the boxes to UPS, which of course having already moved I cannot do.

No one is even attempting to help resolve this issue. Every day that I learn the people I spoke to the previous day lied, all they say is: "I'm truly sorry about that, I'll get it scheduled for tomorrow." They send me confirmation that they will do it, then apparently do not.

I am at a loss and don't know what to do at this point. In an hour and half there will not be anyone at the house where my possessions are. If you are considering using this company, DO NOT TRUST THEM WITH YOUR POSSESSIONS! THEY DO NOT CARE ABOUT YOU, THEY WILL LIE TO YOU, AND IF THEY MAKE A MISTAKE, THEY WILL MAKE ZERO ATTEMPT TO RECTIFY THE SITUATION.

Move size: Partial Move Service cost: €945

Things seemed to be going fine and I waited to months for my shipment which was expected. But when my packages arrived to customs I was told to pay the delivery fees and then choose a day to "make sure and be home to receive". I chose a Thursday and took the day off of work. I was told I would get a tracking number in an email and it never arrived. I waited around all day and chose to call SevenSeas at 6pm local time to see what the deal was. They said they were sorry but the packages would not come until the next day. This forced me to take another day off work and lose money. I said this should deserve some type of refund on the $180 delivery fee. They blamed UPS by pushing the day. I did not pay UPS, I paid SevenSeas. If they outsource the work, that is their choice. But SevenSeas did not follow through on their promise for tracking number, delivery date, nor a partial or ANY refund. They never called me to notify me and they were the ones who made a big deal about needing to be home. They asked me to send emails to their complaint manager and she quickly said sorry but nothing she can do. I would not count on their word or delivery time and if you can choose someone else, I would suggest you do so.

Move size: Studio Service cost: $600

We moved from Oxford, UK to Hartford, Connecticut in July. The beginning was fine. We had no furniture so we settled for boxes only, premium insurance just in case due to irreplaceable/sentimental items (I didn't know there was fine print as someone else complained of and had things been damaged, likely they wouldn't have paid out because we'd have to prove they did it, so clearly we paid for nothing). The supplies they gave were helpful, we had 11 boxes and 1 oversized framed piece of art, so 12 in total. The pick up was smooth. Expected total w/ customs/destination costs would be less than $2000. And the delivery came about a month earlier than expected. EVERYTHING GOOD STOPS THERE - THE ISSUE IS DELIVERY. They DO NOT communicate w/ their courier, UPS, in the states. They bombarded me w/ emails that our stuff had arrived and I needed to pay and schedule delivery. I did that w/in 24 hrs and they said they could deliver the next day, Friday, the 21st of Aug. My husband took the day off and then nothing happened. No call, no UPS, no proactive update. Not once did they reach out to us w/out us raising hell w/ them first. We called them twice that night. We were told UPS had told them Fri am that they weren't picking up the delivery. Why did no one call us to tell us that?? We were told there was nothing they could do til Monday as mgmt was done for the day in London. The UK is only 5 hrs ahead of the east coast. By the time I was at work at 8am Monday, Aug 24th, they hadn't reached out in any way. 5 hours ahead and they'd nothing to contact us. They had no status when I called that morning, they said they'd follow up but had nothing that afternoon when I called again or that evening when I called a 3rd time because NO ONE WOULD EMAIL OR CALL ME BACK. We asked for compensation due to our wasted time. 'You need to email the complaints manager' , Jane Elwell, which I did, but who I'm not sure is a real person or if she is, does not care to actually provide anything but a lame apology and deny you compensation after quoting the fine print of not guaranteeing a delivery date. She didn't write us til Tuesday morning that really said nothing and by then, UPS' site said they would deliver that day. Seven Seas told me multiple times it WASN'T coming on Tuesday, they confirmed it even when I questioned why it said it would be on the UPS site. I was told this by a supervisor in Malaysia. Despite their info to the contrary, my husband stayed home all day just in case. The delivery came but not til after 5pm. Marked as 4:25 but to our package room and missing 1 box. No call, didn't buzz our apt - just filled the mail room where other tenants get their mail. They then missed our 1 piece of art and left it on the truck. I had another order for a trash can w/ a completely different company that came the same day and the driver confused it as my 12th Seven Seas box. Of course that didn't stop Seven Seas from sending a completion email when we called to tell them we only had 11 boxes. They did nothing to help us w/ that either. UPS delivered it the next day - again no updates or status at all and not til 6pm. THEY DO NOT CARE ABOUT YOUR ITEMS. They had told us they'd opened an investigation w/ UPS - but gave no follow up on that. They have since still not replied but the one time to any emails, no further apologies or checking in if we even got the last box. Ghosted entirely. Their response to this review will be how sorry they are, they'll blame the carrier (sorry, don't buy it - we paid Seven Seas, not UPS) and Covid, but it won't explain their lack of accountability or proactive response when something like this happens. This is simply a baffling way to run a company like this and I can't wait to tell everyone we know never to use them.

Move size: 1 Bedroom Home Service cost: $1800