Safebound Moving & Storage

I wish I could say something positive, but I can’t find the words. This company never moved us on the schedule date. They never showed up. I wouldn’t let them move a doghouse. Lied from the beginning and no one would help from sales department to dispatching. No return call after their contractor called the Friday before to let me know he couldn’t do the move. Called dispatching, they never called back after promising to, called sales department & they too promised to call me back. But they still have my deposit and I scrambled 3 days in a row to rent a truck, tow trailer and labor on both ends of the move. This company says so much and doesn’t follow up or make the right compensation for not coming through. Booked them in April with the salesperson promising it was not an issue to move my belongings at the end of June. Very disappointed customer. And when I tried to get my money the dispatcher said they showed up and spoke with my neighbors and the neighbors told them we left. On 6/29 my 78 year old mother and I ended up moving the remaining items out of our garage into a tow trailer and was out of our sold house round 2 pm. So on the 28 we were home and on the 29th we were there until 2 in the afternoon. I drove the moving truck and my mother drove my Jeep and trailer to SC and didn’t get there until after midnight. I’m proud of us and our unbelievable accomplish while this company let us down.

Move size: 4 Bedroom Home Service cost: $7000

Worst moving company we've ever experienced. They did a cross-country move via a brokered arrangement (which we did not know about ahead of time, red flag). Although conducted a FaceTime quote to see entire apartment, and we selected this company based on that quote, they arrived 6pm (!) on the night before move-out and demanded a 150% increase on price based on information that should have already been known (number of rooms/items) -- what choice do you have under that sort of duress? Furthermore, charged over $1500 in packing supplies and some new extra distance fee, all things that were already known at the time of quote -- just bonkers. Workers bothered entire apartment complex being loud and mask-less until 3am. Workers were in terrible condition, none brought water or food and seemed to have not slept for days. Other end, same story - zero professionalism (dozens of stories not enough time to share them all), nobody brought even a utility knife to unbox or unwrap and had to borrow from us (and we had to ask where it was before they left, it was about to be stolen), they left mounds of plastic strewn around and didn't even finish unpacking before leaving. Many items scratched and dinged. Extremely expensive, not worth it at all, better off just putting up an ad on Craigslist. SCAM in every sense. We did not even directly contract with the actual moving company that we worked with (ProSmart) and were passed off to them by Safebound Moving & Storage unbeknownst to us. Extremely unethical companies, both of them. Only hope is even just one person that can read and benefit from this and avoid any business to a terrible organization.

Move size: 2 Bedroom Home Service cost: $20000

Worst moving company we've ever experienced. They did a cross-country move via a brokered arrangement (which we did not know about ahead of time, red flag). Although I sent pictures and an an itemized list of my boxes and items, the amount doubled from the time the movers arrived.

The pick up crew demanded a 100% increase on price based on information that should have already been known -- what choice do you have under that sort of duress? Furthermore, charged over $900 in packing supplies and some new extra distance fee, all things that were already known at the time of quote -- just bonkers.

My personal property was damaged on the move out and I had to pay out my security and wasn't offerent reimbursement. Many items scratched and dinged and no longer usable.

Extremely expensive, not worth it at all, and unethical company.

Only hope is even just one person that can read and benefit from this and avoid any business with these scammers.

Move size: 2 Bedroom Home Service cost: $5000

I went with this moving company based on the reviews and I would never use them again. They quoted me one price and then after my items were on the truck said I owed another $3500. My boxes marked FRAGILE were smashed. Luckily I had packed them well and only had a few items broken. They lost some items, dragged my safe upside down on the concrete and when I tried to file a claim online the form kept disappearing as I attempted to fill it out. Several people gave me the runaround when I inquired about my lost items and then did not return my phone calls or emails. I would NOT use this company again.

Move size: 2 Bedroom Home Service cost: $8282

Called safebound for a local Florida move. Talked to the estimator and even the owner and chose them based on price. I was quoted $1400 for the move. The move cost me over $4000. OK, I may have had more to pack and that’s why it took longer, but over three times the estimate, unacceptable. Strongly believe I got the estimate just to sign with them. When I told the estimator that I had an additional 30 boxes he said don’t worry and didn’t change the quote. Tried calling the owner after the move three times and he never returned my call. Customer service is awful. Beware! Strongly believe this was a case of bait and switch.

Move size: 3 Bedroom Home Service cost: $4000