Safebound Moving & Storage

My reasons for selecting this company for a moving project were based on several reasons:
• Timely responses to my questions
• Their requests for additional information (photos, measurements)
• Discount for an en route drop off
I would use them again because:
• Their movers are thorough and courteous
• I received helpful information after the pickup (i.e. breakdown of my costs for a special situation)
Heads up:
• They have a 4% additional fee if you pay with credit card. I suggest paying by check.

Move size: Partial Move Service cost: $3000

Being in an industry that requires frequent relocations, one every two to three years, I’ve had my fair share of moving experiences. From my first interaction with this company to them placing the very last item in my new house I can’t say enough wonderful things. At no point did I feel like I was being pushed or baited with typical sales lines. I called many times with questions and concerns and last minute changes and there were always more than happy to help. We did use the dedicated truck option to have the whole truck which no other company offered. We opted for a full packing job, let me tell you, I never expected them to take such care and time packing our boxes. I used full packing services before and everything arrived damaged, not this time.

Move size: 4 Bedroom Home Service cost: $13900

I felt compelled to provide a reference for Safebound Logistics after our experience in moving from Massachusetts to North Carolina. After researching about a dozen options, and spending hours reading the fine print it was apparent that the guaranteed Quotations had so many out clauses that nothing was guaranteed…..especially the low ball prices. Just use your common sense, how could they possibly provide you a quote that’s even close to what you’ll be really charged based solely on how many rooms in your house. It also became obvious that most used independent truckers as well as 3rd party local movers at the destination to deliver and unload our possessions. None of them could assure us full responsibility from packing and loading to transportation and storage to delivery and unloading with their own crews and contracts….except Safebound. They came to our house, inventoried everything, identified anything that would need special handling and only then provided their proposal. They were also very flexible in including special terms to satisfy any concerns we had. We were at first petrified with the thought of moving our large house after living there for 22 years, but Safebound Logistics took care of everything. From Mike, their executive sponsor for our move, down to each and every employee (too many to name) involved either on-site or back at their corporate headquarters, they worked hard and did everything necessary to make our move affordable but more importantly stress free. Thank You Mike and Safebound Logistics team!

Move size: 4+ Bedroom Home Service cost: $15000

What a great service safebound logistics provides. Got on a plane to west palm beach from New York, for a little winter break. Loved west palm beach so much that I never left. Called safebound logistics to get a quote to move my personal belongings from my house in Brooklyn, New York, and my business in manalapan, nj. After letting them know that no one will be at the house during the move. They informed me that wouldn’t be a problem, nor is it their first move where the owner is absent. Reassured me all my belongings would be well taken care of. Not the cheapest quote but you know the saying “you get what you pay for”.

I watched the movers on my cameras. They wrapped each individual item with wrapping paper, bubble wrap or moving blankets. Were very careful moving everything through the house. Not a scuff or scratch on the walls. Labeled each item to where it came from in the house. Emailed me an itemized list of what was taken out of the house ( I paid a little extra for that service). Then when my stuff arrived, it was so easy to get settled into my new residence. As to my warehouse move: They packed seven 53 foot trailers nice and neat for easy unpacking. Stored it in their local warehouse until I was ready to move in to my new Florida warehouse. (Paid extra for the storage, but was very fairly priced). All around great seamless experience.

Move size: Commercial Move Service cost: $8500

Most important - my belongings arrived quickly, everything was there, and I don't think anything was damaged (though things are in storage so I won't know for months, until I unpack the boxes). They showed up on time to both pick up for my move, and to deliver my belongings. Shockingly, my stuff arrived in Massachusetts only two days after it was picked up in Virginia.

However, the promises the Safebound salesman made to get my business were false on several fronts. 1) I had belongings coming from both my apartment and a storage unit. The cubic footage for the storage unit was easy (5 x 10 x 5) but the actual measurements (in the truck) for apartment belongings was 50% higher than their estimate - 600 CF vs 397 CF. This resulted in a cost increase of about $750, and they demanded half of that in cash before they would drive away. I can understand being off by a few boxes, but by 50%, after their video review of all parts of my apartment?

2) They used a contractor, not their own trucks (I asked about this in advance, having read the negative reviews about their contractors).

3) The salesman promised tall/large 24" wide wardrobe boxes and brought shorter 18" boxes, so I had to take a lot of hanging clothes and shoes, in my car. Not a huge issue, but why promise what you can't deliver?

4) In addition, on moving day as they took furniture out of my storage unit, they said they would wrap/pad it, but it arrived at its destination completely unwrapped.

I chose Safebound based on their slightly lower price and the overall good reviews, and I was disappointed. Be very wary of any promises they make.

Move size: 2 Bedroom Home Service cost: $3700

I used Safebound for my recent move from California to New York. Their price for a dedicated truck was high, but they guaranteed in their contract that they would be able to deliver five to seven calendar days after picking up. Unfortunately, they didn’t. They delivered late and when I called to say I was unhappy about this, the customer service agent basically shrugged and mumbled something about how I didn’t understand the logistics involved. That’s true! That’s why I trusted (and paid extra for) the delivery time that you guaranteed me. (It was Safebound that came up with that delivery time in the first place.) The agent promised to call me back, but didn’t, and then promised to have her boss call, but he didn’t either. It’s clear that this company has no interest in delivering on their promises. I would not use them again and I would not recommend them to anyone else.

Move size: 1 Bedroom Home Service cost: $17300