Royal Relocation Systems

"South Coast Van Lines" aka "Royal Relocation"

You have to come up with new company names when enough people talk about what a despicable company you run.

-5 stars. -all the stars in the sky.

This is without a doubt the most horrific experience I've ever had. The absolute worst company you could ever dream of doing business with.

When the movers showed up they went through, looked at everything, identified a few additional charges (minor), and then started working. When they got through about 45 minutes I was told that my quote was going to go from $2,600 to $4,580 because of some furniture wrapping that I didn't take care of myself. It was not mentioned beforehand, and I felt genuinely worried if I didn't agree to it, but I made it 100% clear that I refused to pay even a penny more for any additional charge that they could possibly come up with. The guy told me that under no circumstance would I be charged for anything else in addition.

It's been 2 weeks and first of all, the company almost never answers the phone if I don't call from a different number than my own. I'm now being told that I have to pay $100 for a COI that I told them upfront was required by my building. The COI costs them absolutely nothing to obtain from their insurance company. I also required them to include the shuttle costs or potential additional fees in my original quote, but now I'm being told that I need to pay an additional shuttle fee because the one in the quote was "only for pickup". I have a very clear email record of the quote and me making it clear to the rep (Kim) that I wanted those fees included in said quote.

The guy who called me today (from a DIFFERENT moving company) told me that if I didn't want to pay it all, I wasn't going to get my stuff. I explained my original quote and he said he didn't care, and the next thing he said was "Well, do you want all your stuff or not? We can leave it on the street for you if you'd prefer that" and then it was "you can get your own truck and just come pick it up from a storage unit in a different state." The shuttle quote they originally gave me was $200, and now it's magically $670 if I want to have my stuff delivered.

Kim told me that it was South Coast Van Lines that handled everything. She was never upfront and honest about the fact that they were a broker.

Don't be fooled by Kim for one second. She was wonderful when we first spoke and she swore to me that they were an honest and reputable moving company. Joke's on me for believing her.

No idea who "Katia" is, but she's the rudest and most dishonest person I've dealt with throughout this whole fiasco. "READ YOUR CONTRACT!" "IT'S IN YOUR CONTRACT!" -- yeah, well, F**K YOUR CONTRACT, Katia. I didn't agree to work with a scam artist in my contract.

I've already filed complaints with the BBB and the FSCMA. I'll be filing a police report shortly just to protect myself. I don't know if they know this or not, but extortion is illegal. Bribery is illegal. Threatening people and telling them they are going to keep your things is ILLEGAL.

I would have been better off carrying my belongings from California to New York.

Do yourself a favor and don't even think about using this company. I am going to be posting reviews on every website I can possibly find.

Move size: 1 Bedroom Home Service cost: $4600

Worst moving company EVER, I would not tell my worst enemy to move with this company. Very Rude mover's & people who work in there office. They broke a major Item of mind didn't contact me, found out when they took it off there truck after taking my final payment. After calling to talk to some one they directed me to file a claim which can take up to 90days in which I didn't take 90days to pay them for unsatisfied service. They gave me a over the phone estimate after putting my stuff on there truck the estimate double. When demanding to talk to the owner or some one that could help me understand there policies they rudely hung up on me. PLEASE PEOPLE GO ELSE WHERE WITH YOUR MONEY by the way I posted a complant on the BBB still fighting them with my issue.

Service cost: $2000

Our apologies and thanks to the determined and persistent staff of “Royal Relocation” in Tarzana, California for their patience and sympathetic support.
After our move, we discovered a precious piece of antique furniture was what we thought, “lost forever.” My Wife and I were unquestionably upset and probably not too understanding during our inquire to “Royal Relocation.” They convencingly assured us that they could and would find our lost item and ship it to us. They encouraged us to be patient and they would do their job.
Their diligent efforts and persistence in finding our lost furniture really payed off. Several weeks later our lost furniture showed up at our doorstep! “Royal Relocation really came through as promised." We can't thank them enough for their understanding, patience and devotion in helping us get through this ordeal. “Thank you Royal Relocation” and please except our sincere apologies.

Service cost: $3900

This company is by far THE WORST moving company I've ever hired! My move was quoted at $2100.00. Royal relocations was suppose pick up my things between 30 AUG and 1 SEPT. They didn't show up until 2 SEPT the day I was moving from CA. I was only suppose to pay $1,100 that day but my move suddenly increased to $5200.00. I didn't have that many items. The mover Ben yelled at me the entire time he was in my home demanded I leave him and his workers alone in my apartment to get the money order. He had my 11yr old daughter in tears. The only reason I proceeded with the move is because our flight was leaving that night. Once I arrived to MD I called J &J Moore the company that booked me with these people. I explained to Gabby how horrible I was treated and that I had audio of Ben yelling and threatening to take my things off his tuck. She told me she would get to the bottom of it and request paper work to see why I was being charged so much. After two weeks of calling her she still never received my paperwork, I had zero answers as to where my things were. The dispatch at royal relocations IRENA has also been of no help. she has yelled at me, threated me, and never gave me information as to where my belongings were. I have over 30 recorded calls with this woman lying and yelling. Finally after a month of waiting I get a call that my things would be delivered 10/6/18. 32 DAYS AFTER PICK UP!! I called the police to have them there with me because this company is FRAUDULENT and outright unsafe. The driver immediately demanded that I give him $2,775 before letting me see my things! Thank god my boyfriend and the officers were there because they demanded I see my things before I give them a dime. Once he opened the truck devastation is the only way I can describe the way I felt. My things were thrown in that truck HORRIBLY. Fragile boxes turned the wrong way, my brand new mattress was busted. They put my California king head board on top of both flat screen tvs! All of my items were brand new! I just got out of the military and started over fresh. They destroyed everything. I refused to pay them another dime and Irena (Dispatch) was LIVID! she began calling my phone yelling at me and THE POLCE! She said because I didn't pay the $2775 balance that my things are on its way back to CA to be auctioned off. THIS COMPANY IS A SCAM!! PLEASE BEWARE!! I will do everything in my power to get them out of business. I reported them to BBB which they aren't even BBB accredited. I have a police report and a lawyer. Irena thinks she is above the law. Fortunately I am a fighter and I wont stop until I get what's mine!!

Move size: 2 Bedroom Home Service cost: $5200

I also had an extremely bad situation with this company and Im disappointed in myself for not doing my homework on these idiots. I reviewed all of the aforementioned reviews and they are all consistent with what I experienced only worse. They gave me a quote for a cross country move. Once they loaded all my belongings on the vehicle the price suddenly doubled. Sound familiar. The Office Manager, if you want to call her that is the rudest manager I have ever encountered. give ultimatums, threatens to hold your belongings hostage. She is confrontational. I reported her to the owner and he said that she would be fired. Turns out that she is a relative (Owners Wife). If the word nighmare means anything to you at all "Stay as far away from these people as possible" They stole my daughters new cell phone (Still in the box and not activated) and then tried to tell me I was a liar. turns out I called AT&T and they said the cell phone had been activated that evening and it was activated from a cell tower in Encino, California. This is where Royal Relocations headquarters are. I reported this to them and they proceeded to curse me out. When my belongings arrived they were all busted up. Glass tables broken. Legs broken off couches. Dishes shattered. They even attempted to put things in my house that didn't even belong to me. I told them about it and they didn't care. I ended up kicking them out of my house on the day of delivery with my furnature still on the truck. It was that bad. Listen to what the reviews tell you and you will save yourself a whole lot of agony and hardship. Its just not worth it. its even more amazing that these people are still in business.

Service cost: $1343

I was charged $1700.00 and ended up paying close to $4000.00 to get my stuff here. They were late (3 weeks in my new place with none of my belongings), that witch in the office was EXTREMELY rude, using profanity and threatening me over the phone. I have never received such horrible service..if you can even call it that. I felt like I'd been raped.

THEN, I get my stuff and pictures are broken, furniture broken and a pair of Coach sunglasses missing. I wouldn't recommend this company to my worst enemy.

Service cost: $4000

Open Letter to Royal Relocation Systems:

To Whom It May Concern:

I am writing you regarding my recent experience with Royal Moving and Storage as the damage done to my belongings was both abysmal and irreparable. Your company was hired through Verizon Van Lines, who unfortunately never indicated that they would be hiring a third party to move my belongings. Dealing with your employees, I was in constant shock at the awful way in which everything was treated. And it was with tears in my eyes that I unpacked my belongings in Portland only to find family heirlooms and items I spent months of hard work to save up and buy, completely ruined. It would have been just as well for me to have taken everything to a dumpster before leaving New York and throw it out; the movers treated the things I cherish with all my heart like they were trash.

The sadness and humiliation I felt to have believed your company would do as it preaches - "Maintain a 100% Commitment to Quality" - was overwhelming. I wrote the name of one mover down - Igor M** of Brooklyn, New York - who did a particularly haphazard job and was incredibly rude to me. I have written reviews on Twitter, Facebook, Google , online moving forums and contacted the United States Better Business Bureau. I have also ensured no one I know will ever use your services again, unfortunate for you considering I have dozens of friends from college moving from the east to the west coast in the next one to two years.

The workers who boxed my stuff (Igor and team) did a worse job than I myself could have done and made snide, incredibly offensive and inappropriate comments the entire time. One such comment was when I noticed Igor throwing my things into a box. I pleaded with him to "Please be careful as they are very breakable," to which he replied "Don't worry, we'll just break them" and laughed. I assumed he was making a (bad) joke, but clearly he was serious. I rest at night only knowing there is justice in this world and karma is karma. Though I ask you to question who you employ, it is these movers that face consequences either in their futures on this earth, or beyond.

My belongings also arrived well past the "Guaranteed Arrival Date" of July 14, 2011, instead arriving on July 27th, 2011, nearly two weeks late. I say arrived lightly as it was far more complicated that it should have been and while I thought Igor was disrespectful, the mover who drove my stuff across country was even more insolent. Despite having a statement in writing confirming my move included "Door to Door Service (Loading & UnLoading)", the movers parked over two miles from my home and refused to deliver my belongings. The road to my house is easily passable and large trucks travel on it daily. It is, in fact, one of the larger through roads in Portland, Oregon, so the mover's lack of compliance in taking this road is unforgivable. If you use Googlemaps to view the road or contact any city official, they will tell you large trucks can take this road; Mayflower delivered all of my grandparent's belongings to our home in a large semi-truck only a few years ago.

I have never been so dissatisfied with a service or more disappointed in a company in my entire life. Normally, I am proud to be an American and live in this country, but this experience made me question how such a company or group of individuals could be employed and get away with it. I hope they go to sleep ashamed. For your own business, I recommend you take into consideration the "personal PR" you are doing for yourself by providing such horrendous services. I will be posting this letter online and ensuring it shows up whenever people search your company using a major search engine. Thankfully, I have friends at both Google and Facebook to help ensure this will be done in an efficient and prompt manner.

I expect very little monetary compensation for the thousands of dollars of damages incurred in this move as you insure only 60 cents per pound. I have already felt the violation and anguish of having my belongings ruined and at this point money is a moot point. I find it very likely you will not even respond to my letter as you have shown a clear disinterest in your customers, though I suggest reevaluating this viewpoint because in America customers are taken care of.

Your business will surely fail if you continue down this route.

Regards.

Service cost: $2550