Royal Palm Executive Interstate Movers

I was moving from NY to Florida. They pitched me on that they are Florida based so they are better equipped then hiring a NY company. They never told me they were “brokers” and not actual movers. Then on the morning of my move a company shows up and tells me they grossly underquoted me based on cubic feet & that the cost would be double. I called my rep to complain and he was receptive in helping. He told me he would talk to a supervisor & get back to me. Then I had this guy Rick call me to tell me the people at my house aren’t my assigned movers and to throw them out. By this time they had moved all my boxes in the truck. I threatened to call the police so they unpacked the truck. Then 2 hours later the real mover showed up. He was nice & honest & explained that Royal Palm are just brokers & this other company was trying to steal the job. The real mover did confirm that they grossly underquoted me and that because of what happened he wasn’t going to take payment until I worked it out with the company. Then Rick called me back and demanded cash or Venmo to a personal account. I refused & he said they would keep my stuff if I didn’t pay. So I went to bank & got a cashiers check for 1/2 the amount. I told him this was ridiculous and he responded with a laugh and said “you signed the contract buddy too bad”. The real mover told me this is what they do. Luckily I refused to pay the large down payment they wanted because I didn’t want them to no show. The real mover told me they were on him to make sure he shows which confirmed to me they needed to figure out how to make money on me because I wouldn’t give them the large down payment they originally wanted. My direct real mover was great in the end but this company are scammers and will steal your money and hold your things hostage. STAY AWAY FROM THESE SCAMMERS!!!

Move size: 2 Bedroom Home Service cost: $3600

Trust me, do not use this company! They are scammers, read the BBB reviews that they have NEVER responded to. My husband and I were researching moving companies as we are moving out of state. The scam this company pulls is, they quote you a low amount ($1900) then require a down payment, then tell you, you will receive a call the day before your move to go over everything. Well my husband called two weeks before just for clarification. We were then quoted $5400!!! Plus our deposit is not refundable!!! They prey on people in time crunches offer a deal that is hard to resist and then when you have no time to do anything else, surprise the cost is now three times what they initially told you. Beware, trust me!

Move size: 3 Bedroom Home Service cost: $5400

I would give ZERO stars if I could. Steve V. the rep told us LIES,LIES AND MORE LIES!

1. Stated they were NOT brokers-that they do the move themselves, and its a family owned/operated company using all of their own trucks but then we got a bill of lading from a different moving company.

2. The contracted moving company-NOT Royal Palm- showed up a day late and now would NOT guarantee delivery date which was stated on the contract with Royal Palms, and Royal Palms said that was only an "estimate" and it could actually take up to 7 business days from pickup date to delivery date. What were we supposed to do-sit in an empty new apartment?

3. Royal Palm then wanted to charge upwards of $2,000 MORE because they "made a mistake and forgot to include the 30 moving boxes" that the movers were supposed to pack, and only included the furniture. When we said that we should not have to pay for their error in quoting the job, that fell on deaf ears and were basically told "we will honor the original quote but we will not take the boxes-only the furniture". Who wants only part of their stuff when they move? And how am I supposed to get 30 large boxes-including wardrobe boxes to California from Texas!!! UPS?!?

4. Because they were a day late, we were afraid they would not do the pack up, so we incurred additional expenses because we ended up packing the boxes ourselves. They offered a $200 credit, but it costs us more than that for boxes/packing supplies/etc-not to mention how about MY LABOR?

5. Another mistake they made was regarding the fuel surcharge. We were quoted a 10% surcharge and they said "oops that was a mistake-it is actually 13%." They expected us to be ok with this extra charge too!

6. We obviously asked for a discount from this outrageous price and after much back and forth trying to negotiate the price with Sam, a female customer service rep from Royal Palm stated to us specifically and I quote "it looks like we are not going to be able to move you. its too expensive for us and too expensive for you". Her words exactly. NOW THEY WILL NOT GIVE US OUR $1,200 DEPOSIT BACK-it was THEIR CHOICE TO WALK AWAY.

Certainly a HUGE bait and switch. Steve V and Royal Palm were almost impossible to get ahold of before the move and told us so many lies-hard to even remember them all. STAY FAR FAR FAR AWAY FROM THIS COMPANY!

So now we are renting a UHAUL and driving to California ourselves with the help of local muscle to pack and unpack the truck.

Move size: 2 Bedroom Home Service cost: $3195

This company contacted me after I researched moving companies on the internet. After a brief discussion they appeared to be a good fit for my move. We agreed on a price and a move date when they would pick up my household goods. I was in another state closing on a new house and flew to the pickup location the day before the agreed date to further organize my goods. I called them to find out the time they would arrive and was informed my move date was moved 2 days without letting me know. This was unacceptable as I was unable to be there that long. I was furious. They said they never commit to a pickup date and the dates given were “variable”. This is the lie as I was given a pickup date and there was no mention of the date being “variable”. So I had to hang up from a rep that just kept repeating “sorry for the inconvenience, nothing I can do”. So this is why this company gets a draft deposit up front that I now can’t get back. So I make a bunch of travel plan changes and not 30 minutes later I get a text informing me my pickup date has moved yet another day! Holy cow! So they lied again! So I decided this company valued my deposit money much more than my satisfaction and I rented a large moving truck and had to perform the move on my own (all in one day), having now to drive the truck across the country. This company cannot be trusted! I hope they enjoy my deposit money. I can’t believe they will be in business for long the way they treat customers.

Move size: 3 Bedroom Home Service cost: $673

Amidst the challenge of finding a reliable moving company, Royal Palm Executive Interstate Movers stood out as a beacon of excellence, significantly alleviating our stress. Their adept recommendation of a perfectly sized crew and unwavering communication was commendable. As a first-time hirer of hourly-based movers, I initially harbored doubts about productivity. Yet, those concerns proved unfounded. Far from milking the clock, the movers exhibited a proactive and efficient approach, dispelling any skepticism. Their expertise, speed, and helpfulness made all the difference in making the move smooth and stress-free.

Move size: 2 Bedroom Home Service cost: $3235