RoadWay Moving & Storage

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87 reviews

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Phone: (416) 430-0220, (833) 430-0220

Provinces of operation: Nova Scotia, Ontario, Quebec

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RoadWay Moving & Storage

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Average service price

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$ 1373

Local move average

20% less than market avg.

$ 1500

Interprovincial move average

55% less than market avg.

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Review summary

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3.8

87 reviews

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Paul Chitty

Dec 19, 2021

Long-distance move from Elliot Lake, ON to Amherst, NS

Relocation

Absolutely terrible company to deal with.

If you are considering a relocation in the near future here are a few observations from mine and my dogs recent move from Ontario to Nova Scotia. I hired Roadways Moving and Storage ( AKA East Coast Van Lines and Move Me Again ) based in Toronto. After booking and leaving a deposit based on an early quote of just over$2000 which I knew was low, a pickup date of Nov 15th with a 5 to 7 day drop off I confirmed my booking. I filled out a requested inventory and received a revised quote of $3450. This was acceptable considering the amount of stuff I have.

On the 15th Nov the truck did not arrive leaving me in a house I no longer owned and all my belongings packed and ready to move. After nearly a day of frantic phone calls by me the movers diverted a truck which arrived on the 16th. They added numerous charges to the original quote, like $150 for packing tape ( 100 times actual cost) $300 each to load my snow blower and lawn tractor and other sundry stuff.

For the next week they went dark on me not answering the phone or voice mails or e.mails enquiring about an eta. Until late Friday when they phoned and demanded $7667.80 before they could load my belongings on their east coast Monday run. Being in no position to argue I paid. I never received an invoice for this payment or a receipt. Once again they went dark on me for over a week when I sent an e.mail threatening RCMP involvement they eventually get hold of me through customer care ( a joke name I think ) who informed me that the next east coast run was the following week and I would receive my belongings on or before the 15th Dec and the driver would call me with a time and day for delivery.

On the 15th my belongings arrived but my distress was still not over, the driver demanded a further $400 to unload because he had to climb some steps to get into the house and couldn’t unload until I paid. The first piece unloaded was a broken beyond repair bookcase.

So, the end result of this very distressing and depressing relocation was as follows. Over $8000 which was over twice the quote, several broken items which were not covered by insurance because I packed them myself all but in proper moving boxes, numerous pieces of damaged furniture which weren’t covered because of a $500 deductible and a whole month of worry, anger and frustration without my belongings during which time I slept on an air bed, sat on a Zero gravity lawn chair and cooked minimalist meals on what ever was available. I did have a small TV and my lap top so wasn’t totally without entertainment. Thank god I didn’t stay in a pet friendly hotel as I would have been out around another 4 or 5 grand. So would I recommend Roadways Moving and Storage or it’s sister companies for a relocation, not even when hell freezes over.

Move size: 2 Bedroom Home Service cost: $8067

Official company response

Here at Roadway we pride our self on providing excellent customer service to our customers, we pride our self on being very transparent with our customers whether it be in a verbal or written conversation to ensure our customers are aware of all our policies and practices.

Zanie Marie

Jul 24, 2020

Local move from Toronto, ON to London, ON

Recommended!

I was concerned with moving du ing the pandemic but the crew worked with our safety in mind and kept to social distancing. But working with Road Way Moving was a great experience. They took all the safety measures. I highly recommend their service and clear and upfront pricing with no hidden fees.

Move size: 2 Bedroom Home Service cost: $900

Official company response

Hi Zanie,

We always try our best to make sure our clients stay as safe as possible. Especially with COVID going on we try to make sure that its a safe environment.

Lynn Forsung

Aug 01, 2020

Local move from Kitchener, ON to Waterloo, ON

RIP off.

I was given a quote of $650 for a 1 bedroom. But I was given a bill of $2678. What a rip off. I asked for a breakdown and they couldn't even give me.

Move size: 1 Bedroom Home Service cost: $2678

Official company response

Milton Taylor

Aug 19, 2020

Long-distance move from Ottawa, ON to Richibucto, NB

Very nice!

These guys were awesome! Mike and Ben were on time and packed up/unloaded very quickly! I did long distance and everything went smoothly. Everything showed up in one piece. Great price for what you get! Would definitely hire them again! Absolutely recommend them to everyone!

Move size: 2 Bedroom Home Service cost: $1300

Official company response

Hi Milton,

We at Roadway try our best to make sure all our clients' moves are as stress-free as possible as we understand that moving in itself is already a stressful time

Juan Burrus

Sep 21, 2020

Long-distance move from Toronto, ON to Montreal, QC

Very Nice!!

They literally made the move as quickly and swift as possible. All of our items were handled with care and the staff was incredible and extremely accommodating. Please do yourself justice and contact them for all your moving needs! You will not be disappointed.

Move size: 2 Bedroom Home Service cost: $1136

Official company response

Hi Juan,

We try and make sure all items of our clients' are handled with extreme importance. Thank you for the kind words.

Thank you for choosing Roadway

Jennifer Lemesurier

Sep 08, 2020

Long-distance move from Morrisburg, ON to Salaberry-de-Valleyfield, QC

Taking them to court!

This company is a scam! They quoted us 600$ and it cost us $1600. They refused to give us our stuff unless we paid in full by etransfer. They admitted on camera that they did not weigh our items. We had hardly anything and they said it weighed 3850 pounds. PLEASE do not use this company EVER! If I could give no stars I would..

Move size: 2 Bedroom Home Service cost: $1600

Official company response

Bruce Berge

Sep 10, 2020

Local move from Toronto, ON to London, ON

Amazing Job!!

The men that showed up to do the move were very experienced and move the furniture with care. They did not damage break or steal a single item. The price we agreed on was the price I paid and not a cent more. I hope other customers have the same experience I did I’m a very happy customer.

Move size: 2 Bedroom Home Service cost: $1296

Official company response

Hi Bruce,

we are so glad that you had a great experience with our company! We try to make it possible that all of our clients are satisfied with their move.

thank you for choosing Roadway

Narciso Bruen

Sep 28, 2020

Long-distance move from Toronto, ON to Montreal, QC

Best Mover!!

It was quick and painless moving process. Everyone was super friendly and kind. Very pocket-friendly moving company. Highly recommend this company for all moving needs.

Move size: 1 Bedroom Home Service cost: $1282

Official company response

Hi Narciso,

Thank you for your kind words, we appreciate your business!

Dennis Juarez

Oct 20, 2020

Local move from Ottawa, ON to Kingston, ON

Great experience!!

I'd definitely recommend RoadWay Moving to my friends/family and I feel great comfort in knowing that the next time I have to move, I can turn to this reliable company to make for a painless move. This was indeed the best move ever.

Move size: 2 Bedroom Home Service cost: $1687

Official company response

Hi Dennis,

We at Roadway understand that moving in itself is already a stressful time which is why we try to make it as painless and stress-free as possible.

Roosevelt Haley

Feb 03, 2022

Local move from Windsor, ON to Toronto, ON

Smooth movers

These guys move with joy. They were friendly and helpful--not to mention consummately professional--the whole time. They made a challenging day smooth and as pleasant as moving can get.

Move size: 3 Bedroom Home Service cost: $1789

Official company response

Thanks again for your kind words and for being a fantastic customer.

Quinton Stoltenberg

Feb 15, 2022

Local move from Toronto, ON to Kingston, ON

Nice Job!

The guys were quick, organized, protective of my stuff, and overall pleasant. I had 0 issues. Make sure you know if you need more men to handle your move. Highly recommend them.

Move size: 2 Bedroom Home Service cost: $1147

Official company response

Thank you for sharing your positive review. We do pride ourselves on how we communicate.

We hope to hear back from you should you desire to move again!

Joel Micallef

Mar 02, 2022

Local move within Ontario

What a total Shyte Show!

These people are black mailers and frauds! Still dealing with them as they are currently trying to extort more money from us as of March 2nd, 2022! From the minute the movers arrived and realized it was truly a minimum job, they were creating excuses to add fees!

1. They arrived 4 1/2 hours late. Expected time I was given was 9 am. They did not arrive till 1:30 pm.

2. They would not pull their truck up to my front door because of low hanging white pine/cedar tree branches, which were cut to 23/24 feet clearance this past fall. Thus adding a 450 dollar long walk charge.

3. When we moved in to the house in 2020, the moving company at the time weighed every belonging we had at 1985lbs. In the two years since our only big ticket item purchased was a treadmill that is roughly 200lbs. We were in a 900 sq/foot cottage home, I had roughly 30 items for transport and weighed 3 or 4 of the smaller items myself to make sure I was given them a very good rough estimate. I told the total weight would be 1000/1350 lbs because we moved everything else ourselves. When the movers arrived the lead hand said it would be much more than the provided quote! He immediately claimed my 30 items would be close to 3500lbs. Thus that means that even with us throwing out 1/4 of our old stuff while adding a 200lbs treadmill my total weight ballooned by almost double for only roughly 30 items! When they finished packing my stuff into their van which I was told by the sales lady (They are not) the lead hand pressured me under duress to sign and initial for transport on my last available day to move out! He quoted 3900lbs. So in just over 2 years 1/4 of my stuff total weight ballooned by double it's weight for a total move 2 years prior! Hmmm

4. We've now not heard from them in over 24 hours as they are holding our current belongings for going on 3 days. They've decided to take the liberty of adding a $500 dollar a day storage fee plus a $250 dollar offloading fee! Yet I never responded to their electronic e-mail to agree to those terms. This should have been a 1 day 100km move!

5. The accounts department lady by the name of Lauren has changed her story three times now while trying to put the onus of her bad business on me. All three times I've spoken to her, I've had her on speaker phone and have witnesses to her ever changing story about the workers. Most impressive is she claimed the workers feared for their safety while in my presence, yet they were in so much fear that they came without cigarettes and asked me for some while they were on their break, I gave them a third of a carton to be nice!

6. We have hired a Lawyer and spoken to both the OPP and the Consumers Protection Agency who will also be providing us with assistance as many of the codes written to protect the consumer were broken by many of the employees at this company. I've also started an internet search online for problems others have had with this particular company, within the last 8 hours I've met a dozen or so clients that had just as horrible and continuing experience as myself and my partner.

In closing by the time I'm done they'll be paying me to hush up!

My advice, stay as far away from this extortionist, blackmail, egotistical, lying, scamming, cheating company as you can!

Sincerely,

JCM

Move size: Partial Move Service cost: $2500

Domenic Hirthe

Mar 03, 2022

Long-distance move from Montreal, QC to Toronto, ON

Good job!

These guys were awesome. They were adorable, worked quickly, effectively, and didn't charge me a cent over the time they worked. They were so lovely, and they wrapped up all of my furniture so that nothing would get scratched or dirty. Amazing. I've already recommended Road Way Moving to a friend who is moving in a few weeks. I will hire these guys!!

Move size: 2 Bedroom Home Service cost: $1058

Amy Secord

Mar 08, 2022

Local move within Ontario

RIP OFF! DO NOT HIRE

We were given a verbal estimate of $675.00 via phone by Roadway Moving to move our furniture from Dunsford to Havelock ON (approximately 110 km). We booked for February 28, 2022 for our things to be picked up at our old house and moved to our new house that same day. We paid a $200.00 deposit. On the 28th, problems began to accumulate. First the movers refused to bring the truck down our driveway in Dunsford citing the truck would touch tree branches, so they parked at the road and said they would charge us a long walk fee of 450.00. We do not believe this to be valid as the trees are very high and a bigger moving truck came down the driveway 2 years ago. Then, once all our furniture and items were locked in their truck, the driver forced me to sign a contract under duress, and said they would not deliver our things unless we paid immediately. We did not have time to tally up the invoice on the spot (no total was written in), but the invoice, including the long walk fee totals $1495.00. They have been holding our things in storage since Feb 28, 2022 and are now demanding $3600.00 and for us to sign a legal release in their favour before they will return our things. We are not agreeing. We believe this is unfair and very one sided in their favour. They made a false representation about their fee estimate and tried to blackmail us, pressuring us. They have grossly overestimated the weight of our items and have shown NO PROOF that items were actually scaled. Lauren from Accounting and Claims is an absolute nightmare to speak with, horribly rude and constantly talking over us. She had her number disconnected so we could not call her again. Their paralegal Donna Keuhl misrepresented herself to us over the phone as a lawyer when she is not. They still have our things and we are not stopping until justice is done. NEVER HIRE THIS COMPANY

Move size: 2 Bedroom Home Service cost: $3600

Robert Ferrell

Nov 03, 2020

Long-distance move from Toronto, ON to Montreal, QC

Wonderful!!

I had the best and easiest moving experience thanks to Mason and his team. They were so efficient, punctual, and professional! They handled my items with care and I was super impressed by how easy they made moving look! We couldn't be happier with their service and they made moving within FL bearable. We will absolutely use them again.

Move size: 2 Bedroom Home Service cost: $1712

Thomas Scala

Mar 18, 2021

Long-distance move from Toronto, ON to Montreal, QC

Great services!

The driver kept in touch when he was delayed by traffic and delivered everything without a hitch. He was pleasant and cheerful. Competent and courteous. Can’t recommend moving with them enough.

Move size: 3 Bedroom Home Service cost: $1526

Martin Colvin

Feb 17, 2021

Local move from London, ON to Toronto, ON

No Complaints

Excellent service from the first start to finish. My allocated driver was punctual, very helpful, and made a move very easy. A 5* rating, thoroughly earned. Fantastic

Move size: 2 Bedroom Home Service cost: $1646

Jimmy White

Mar 24, 2021

Local move from Toronto, ON to Windsor, ON

Amazing Mover

The RoadWay Moving service was the best I ever had. They climbed up and down flights of stairs for 3 hours and never complained once. I cannot thank these guys and this company enough - the smoothest move I have ever had! Super impressed.

Move size: 2 Bedroom Home Service cost: $1078

Graham Crabtree

Jun 21, 2021

Local move from Toronto, ON to London, ON

Thumbs Up!!

On the day of my move, the crew came were friendly, helpful, and efficient. They moved our items quickly and with care. They are far better than the other movers, and I got an excellent service from them. I would definitely recommend these Movers and their services again. Thank you!

Move size: 3 Bedroom Home Service cost: $1674

Cynthia Malcom

Jul 05, 2021

Local move within Ontario

WONDERFUL MOVE

I had to change the date on them 3 times due to getting sick. They didn’t charge for moving my date. I filled out the inventory and the gave me a better quote, the day I moved they were a 20 minutes late but worked efficiently.

Would definitely recommend Boris, Alan, Zee

Thanks guyss!

Move size: Studio Service cost: $1051

Gabriel Sawayn

Aug 26, 2021

Long-distance move from Montreal, QC to Toronto, ON

Use them Again!!

David and his guys are just fantastic! This is the second time we have worked with them! These guys work hard and have to deal with grumpy people like us who have too much stuff and only realize it when they have to move. Impressed and highly recommended.

Move size: 2 Bedroom Home Service cost: $1154

Daniel Hunter

Sep 21, 2021

Long-distance move from Toronto, ON to Montreal, QC

Use them Again!!

Customer service representatives from RoadWay Moving responded quickly to my calls and emails and made sure everything went smoothly. They are among the best ones in the city. I would highly recommend them.

Move size: 3 Bedroom Home Service cost: $1895

Wilfred Dalton

Sep 22, 2021

Local move from Toronto, ON to Windsor, ON

Fabulous Mover

Fantastic service, very efficient. Movers were cautious with my items, and everything was ideally taken care of. They are also very Covid safe and wear masks the whole time!

Move size: 3 Bedroom Home Service cost: $1628

George Nava

Sep 14, 2021

Long-distance move from Toronto, ON to Montreal, QC

Nice Movers!!

I found the whole group to be very trustworthy, with a solid work ethic, reliable, and really professional. I can't recommend them strongly enough! If you have any type of shifting or garage needs, call RoadWay Moving!

Move size: 3 Bedroom Home Service cost: $1789

Wilber Pagac

Nov 08, 2021

Local move from Toronto, ON to London, ON

Amazing!

We were so pleased with our Road Way Moving experience. EVERYTHING was so easy. The scenario went exactly as explained. The movers came and made moves easiest for us. Recommended to all.

Move size: 2 Bedroom Home Service cost: $1129

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Licenses & Certificates for RoadWay Moving & Storage

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What is RoadWay Moving & Storage cost for local moves?

We have calculated an approximate local moving market average price from 359 reviews of people moving within Ontario to be $1708.

From 41 local reviews for RoadWay Moving & Storage, we have calculated an average moving cost of $1373 for local moves.

This could mean that RoadWay Moving & Storage is cheaper with about 20% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is RoadWay Moving & Storage cost for interprovincial moves?

From 441 reviews of people moving long ditance, we concluded that the market average costs are around $3297 when moving long-distance.

For RoadWay Moving & Storage, we estimate that their average long-distance moving costs will be around $1500, based on 27 long distance moving reviews.

This could mean that long-distance moving services costs of RoadWay Moving & Storage for moving between states is cheaper with about 55% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed RoadWay Moving & Storage. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on RoadWay Moving & Storage - a professional company located in , Toronto, ON. Discover Toronto, Ontario moving companies.

*MoveAdvisor may not be affiliated with RoadWay Moving & Storage and the estimates may be provided from other professional movers in our network.